Vehicle FORD TRANSIT CONNECT 2022 Warranty Guide

Important Information about List of Parts
There may be additional coverage for these parts through the
Bumper to Bumper, Powertrain, or Diesel Engine limited
warranties. In any case, the warranty with the broadest coverage
applies.
Also covered by this warranty are all emissions-related bulbs,
hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non diesel fuel lines, and wiring harnesses that are used with
components on the list of parts above.
Concerning parts that should be replaced on a certain
maintenance schedule: these parts remain under warranty until
the first required replacement time that is specified in your
Owner’s Manual.
NOTE: If the diagnosis does not reveal a defect, the Defects
Warranty does not apply.
Your Ford Motor Company dealer maintains a complete list of
covered parts. For more details about the specific parts that are
covered by the Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you emissions warranty coverage
if your vehicle or a part does not contain a defect that affects
emissions or has failed because of abuse, neglect, improper
maintenance, unapproved modifications, or any items included in
What Is Not Covered?, pages 14-19.
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7. Additional information about your emissions warrantycoverage, under Federal and California requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle
to any Ford Motor Company dealer as soon as possible after
illumination of the Malfunction Indicator Light or it has failed an
EPA-approved test or a California Smog Check inspection. Be
sure to show the dealer the document that says your vehicle has
failed the test.
Your dealer will determine whether the repair is covered by the
warranty. If the dealer has a question about Emissions
Performance Warranty coverage, it will forward the question to
Ford Motor Company, which must make a final decision within 30
days after you bring your vehicle in for repair. (The decision will
be made within a shorter time if state, local, or federal law
requires you to have the vehicle repaired more quickly in order to
avoid additional penalties.) The deadline for a determination
about Emissions Performance Warranty Coverage does not need
to be met if you request a delay, agree to a delay in writing, or if
the delay is caused by an event for which neither Ford nor your
dealer is responsible. If a question about Emissions Performance
Warranty coverage is referred to Ford Motor Company, you will be
notified by Ford Motor Company in writing if your claim for
warranty coverage is denied. The notice will explain the basis for
denying your claim. If you fail to receive this notice within a timely
manner, as determined above, Ford will perform the warranty
repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford
Motor Company dealer is not available, or if a Ford Motor
Company dealer cannot perform warrantable repair(s) within 30
days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford
equivalent replacement parts.
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Ford will reimburse you for the cost of these warranty repairs
including diagnosis, if you take the part(s) that are replaced and
the repair receipt(s) to a Ford Motor Company dealer. The
reimbursement shall not exceed Ford's suggested retail price for
the warranted parts that are replaced and labor charges based
on Ford's recommended time allowance for the warranty repair
and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford
replacement parts. However, when you are having non-warranty
work done on your vehicle, you may choose to use non-Ford
parts. If you decide to use non-Ford parts, be sure they are
equivalent to Ford parts in performance, quality, and durability. If
you use replacement parts that are not equivalent to Ford parts,
your vehicle's emissions control systems may not work as
effectively, and you may jeopardize your emissions warranty
coverage.
Under the Federal and California emissions warranties, Ford will
repair or replace covered parts if they are properly installed Ford
parts or the equivalent, or non-Ford parts that have been certified
by the U.S. EPA or the California Air Resources Board (CARB).
Ford is not responsible for the cost or repairing or replacing
non-Ford parts that are not equivalent to Ford parts or that have
not been certified by EPA or CARB.
The maintenance, replacement, or repair of emissions control
devices or systems can be performed by any automotive repair
establishment or individual using Ford replacement parts or
the equivalent, or EPA- or CARB-certified parts, without
voiding your emissions warranty coverage for future repairs
during the applicable warranty period.
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PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the
right to deny you warranty coverage.
To have repairs made under this warranty, you may have to show
that you have followed Ford's instructions on properly
maintaining and using your vehicle. You will find these
instructions in yourOwner’s Manual. Be sure to save your service
receipts and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter,
see Customer Assistance, on the inside front cover, and Better
Business Bureau (BBB) AUTO LINE program,page44.
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8. Noise emissions warranty
NOISE EMISSIONS WARRANTY FOR CERTAIN LIGHT TRUCKS
Ford Motor Company warrants to the first person who purchases
this vehicle for purposes other than resale and to each
subsequent purchaser that this vehicle as manufactured by Ford,
was designed, built and equipped to conform at the time it left
Ford's control with all applicable U.S. EPA Noise Control
Regulations.
This warranty covers this vehicle as designed, built and equipped
by Ford Motor Company, and is not limited to any particular part,
component or system of the vehicle as manufactured by Ford.
Defects in design, assembly or in any part, component or system
of the vehicle as manufactured by Ford, which, at the time it left
Ford's control, caused noise emissions to exceed Federal
standards, are covered by this warranty for the life of the vehicle.
THE NOISE EMISSIONS WARRANTY OBLIGATIONS DO NOT
APPLY TO:
• loss of time, inconvenience, loss of use of the vehicle,commercial loss or, other consequential damages.
• any vehicle which is not covered by the U.S. EPA Medium and Heavy Trucks Noise Emission Standards (40 C.F.R. Part 205,
Subpart B). Among the non-covered vehicles are those lacking
a partially or fully enclosed operator's compartment, such as a
basic stripped chassis, those having a Gross Vehicle Weight
Rating of 10,000 pounds or less, and those sold outside the
United States and its territories. To the extent permitted by
law, THIS WARRANTY IS EXPRESSLY INSTEAD of any express
or implied warranty, condition, or guarantee, agreement, or
representation, by any person with respect to conformity of
this vehicle with the U.S. EPA Noise Control Regulations,
including ANY IMPLIED WARRANTY OF MERCHANTABILITY
OR FITNESS.
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9. Ford Protect Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by
purchasing a Ford Protect. Ford Protect service contracts are
backed by Ford Motor Company or Ford Motor Service Company.
Ford Protect plans provide up to 8 years and 150,000 miles of
coverage.
They provide:
• benefits during the warranty period, depending on the plan youpurchase can be: reimbursement for a rental vehicle,
protecting against tire and wheel road hazard damage,
coverage for certain maintenance and wear items, lost key
replacement, other plans are available;
• protection against covered repair costs and continuing Roadside Service Assistance benefits after your Bumper to
Bumper Warranty expires.
You may purchase Ford Protect from any Ford Motor Company
dealer or see our website at fordprotect.ford.com. There are
several Ford Protect plans available in various time, distance and
deductible combinations. Each plan is tailored to fit your own
driving and vehicle ownership needs, including reimbursement
for towing and rental.
When you purchase Ford Protect, you receive peace-of-mind
protection throughout the United States, Canada and Mexico,
provided by a network of more than 3,200 Ford Motor Company
dealers.
NOTE: Repairs performed outside the United States, Canada,
Mexico, Guam or Puerto Rico, Virgin Islands, American Samoa
and District of Columbia are not eligible for Ford Protect
coverage.
This information is subject to change. Ask your dealer for
complete details about Ford Protect coverage.
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10. The Better Business Bureau (BBB)AUTO LINE Program (U.S. Only)
Your satisfaction is important to Ford Motor Company and to
your dealer. If a warranty concern has not been resolved using the
three-step procedure outlined on the first page of the Customer
Assistance section, you may be eligible to participate in the BBB
AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation
and arbitration. During mediation, a representative of the BBB
will contact both you and Ford Motor Company to explore
options for settlement of the claim. If an agreement is not
reached during mediation and your claim is eligible, you may
participate in the arbitration process. An arbitration hearing will
be scheduled so that you can present your case in an informal
setting before an impartial person. The arbitrator will consider
the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to
accept the BBB AUTO LINE decision, Ford must abide by the
accepted decision as well. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file
your claim with the BBB.
BBB AUTO LINE Application: Using the information provided
below, please call or write to request a program application. You
will be asked for your name and address, general information
about your new vehicle, information about your warranty
concerns, and any steps you have already taken to try to resolve
them. A Customer Claim Form will be mailed that will need to be
completed, signed, and returned to the BBB along with proof of
ownership. Upon request, the BBB will review the claim for
eligibilty under the Program Summary Guidelines.
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11. State warranty enforcement laws
These state laws - sometimes called "lemon laws" - allow
owners to receive a replacement vehicle or a refund of the
purchase price, under certain circumstances. The laws vary from
state to state.
To the extent your state law allows, Ford Motor Company
requires that you first send us a written notification of any
defects or non-conformities that you have experienced with your
vehicle. (This will give us the opportunity to make any needed
repairs before you pursue the remedies provided by your state's
law.)
In all other states where not specifically required by state law,
Ford Motor Company requests that you give us the written notice.
Send your written notification to:Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126
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12. Important information about ambulanceconversions
Ford vehicles are suitable for producing ambulances only if
equipped with the Ford Ambulance Prep Package. In addition,
Ford urges ambulance manufacturers to follow the
recommendations of the Ford Incomplete Vehicle Manual and
the Ford Truck Body Builders Layout Book (and pertinent
supplements).
Using a Ford vehicle without the Ford Ambulance Prep
Package to produce an ambulance could result in elevated
underbody temperatures, fuel overpressurization, and the risk
of fuel expulsion and fires. Such use also voids the Ford
Bumper to Bumper Warranty and may void the Emissions
Warranties.
You may determine whether the vehicle is equipped with the
Ford Ambulance Prep Package by inspecting the information
plate on the driver's rear door pillar.
You may determine whether the ambulance manufacturer has
followed Ford's recommendations by contacting the ambulance
manufacturer of your vehicle.
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