service FORD WINDSTAR 1997 1.G Service Manual

Maintenance and Care
313
[MC24700(ALL)01/96]
In some parts of the country, ªregularº grade fuels are sold
with octane ratings of 86 or even less especially in high altitude
areas. We recommend that you do not use these fuels. Always
use a fuel with an octane rating of at least 87, even if it is sold
as a ªmidgradeº or ªpremium.º
%*
[MC24800(ALL)03/96
]
Do not be concerned if your vehicle sometimes knocks lightly.
However, if it knocks heavily under most driving conditions on
the recommended octane rated fuel, see your dealer or a
qualified service technician to prevent any engine damage.
%*
[MC24900(ALL)05/96
]
Fuel quality
[MC25000(ALL)04/96]
If your vehicle has problems starting, rough idle, or hesitation
problems when the engine is cold, it may be caused by fuel
with low volatility. Try a different brand of fuel. If the
condition persists, see your dealer or qualified service
technician.
*
[MC25100(ALL)05/96]
It should not be necessary to add any aftermarket products to
your fuel tank if you continue to use a high-quality fuel.
*
[MC25200(ALL)05/96]
n
minimizing deposits in fuel injectors, combustion chambers
and on intake valves.
*
[MC25300(ALL)05/96]
n
assuring quick starting and smooth warm-up.
*
[MC25400(ALL)05/96]
n
protecting the fuel system from vapor lock in very hot
weather, which causes the engine to hesitate or stall and
makes restarts difficult.
*
[MC25500(ALL)05/96]
n
protecting your fuel system from rusting.
*
[MC25600(ALL)05/96]
n
preventing the fuel lines from freezing.
*
[MC25700(ALL)05/96]
n
preventing the fuel system from ªgumming upº when your
vehicle is not used for long periods of time.
*
[MC25800(ALL)05/96]
It should not be necessary to add any aftermarket products to
your fuel tank if you continue to use a high-quality fuel.
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318
[MC29500(ALL)01/96]
n
Keep the tires properly inflated. To find out the
recommended tire pressure, seeChecking the pressure of the
tireslater in this chapter.
[MC29600(ALL)01/96]
n
Use your air conditioning system wisely. To find out about
fuel economy and air conditioning, seeClimate control systems
in the Index.
[MC29700(ALL)01/96]
In addition to your individual driving habits, optional
equipment, such as air conditioning, can have a significant effect
on fuel economy. Various aftermarket add-on items that increase
aerodynamic drag can also reduce fuel economy.
%*
[MC29800(ALL)01/96]
Emission Control System
*
[MC29900(ALL)01/96]
Your vehicle is equipped with a catalytic converter which
enables your vehicle to comply with applicable exhaust emission
requirements.
*
[MC30000(ALL)01/96]
To make sure that the catalytic converter and the other emission
control parts continue to work properly:
*
[MC30100(ALL)01/96]
n
Use only unleaded fuel.
*
[MC30200(ALL)01/96]
n
Avoid running out of fuel.
*
[MC30300(ALL)01/96]
n
Never turn off the ignition while your vehicle is moving,
especially at high speeds.
[MC30400(ALL)07/96]
n
Have the services listed in yourMaintenance Schedulebooklet
performed according to the specified schedule. The scheduled
maintenance services are required because they are
considered essential to the life and performance of your
vehicle and to its emission system.
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320
%*
[MC31200(ALL)01/96
]
In general, maintenance, replacement, or service of the emission
control devices or systems in your new Ford Motor Company
vehicle or engine may be performed at your expense by any
automotive repair establishment or individual using automotive
parts equivalent to those with which your vehicle or engine was
originally equipped.
*
[MC31300(ALL)01/96]
Ford strongly recommends the use of genuine Ford replacement
parts. If other than Ford or Motorcraft parts or Ford authorized
remanufactured parts are used for maintenance replacements or
for the service of components affecting emission control, such
non-Ford parts should be equivalent to genuine Ford Motor
Company parts in performance and durability. It is the owner's
responsibility to determine the equivalency of such parts. Please
consult your warranty booklet for complete warranty
information.
*
[MC31400(ALL)08/95]
Never use a metal exhaust collector when you service your
vehicle. If the metal collector contacts any of your vehicle's
plastic trim or bumper parts they could melt or deform.
*
[MC31500(ALL)01/96]
Do not drive your vehicle if it does not operate properly. See
your dealer if the engine runs on for more than five seconds
after you shut it off or if it misfires, surges, stalls, or backfires.
*
[MC31600(ALL)01/96]
Information about your vehicle's emissions control system is on
the Vehicle Emission Control Information decal located on or
near the engine. This decal identifies engine displacement and
gives some tune-up specifications.
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Maintenance and Care
321
%*
[MC31700(ALL)03/96
]
How to Prepare Your Vehicle for
Inspection/Maintenance (I/M) Testing
*
[MC31800(ALL)07/96]
In some localities it may become a legal requirement to pass an
Inspection/Maintenance (I/M) test of the On-Board Diagnostic
(OBD) II system. If the vehicle's powertrain system or its battery
has just been serviced, the OBD II system is reset to a not ready
for I/M testing condition. To prepare for I/M testing, the law
specifies that additional mixed city and highway driving is
required to complete the check of the OBD II system.
*
[MC31825(ALL)07/96]
The driving modes required to reach the ready condition consist
of a minimum of 30 minutes of city and highway driving as
described below:
*
[MC32000(ALL)07/96]
n
At least twenty minutes driving in stop and go, city type
traffic with at least four idle periods.
*
[MC32100(ALL)07/96]
n
At least ten minutes of driving on an expressway or
highway.
*
[MC32200(ALL)07/96]
Before completing the above driving modes, the engine must be
warmed up and at operating temperature. Once started, the
vehicle must not be turned off during these driving modes.
[MC33200(ALL)01/96]
Lights
*
[MC33300(ALL)01/96]
It is a good idea to check the operation of the following lights
frequently:
*
[MC33400(ALL)01/96]
n
headlamps
*
[MC33500(ALL)01/96]
n
tail lamps
*
[MC33600(ALL)01/96]
n
brakelamps
*
[MC33700(ALL)01/96]
n
hazard flasher
*
[MC33800(ALL)01/96]
n
turn signals
*
[MC33900(ALL)05/96]
n
license plate lamps
*
[MC34000(ALL)01/96]
n
fog lamps
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341
Customer Assistance
%*
[HS00205(ALL)05/96]
Roadside Assistance
*
[HS00210(ALL)11/95]
Ford Motor Company has set up a 24-hour, seven-day-a-week
hotline with trained operators who put you in touch with the
help you need if you experience a problem with your vehicle.
This complimentary service is provided to you throughout your
warranty period of 3 years or 36,000 miles (60,000 km),
whichever comes first. To purchase Roadside Assistance
coverages beyond this period (available through Ford Auto Club
in the United States or Ford and Lincoln-Mercury dealers in
Canada), contact your Ford or Lincoln-Mercury dealer.
Additional Roadside Assistance coverage is unavailable in
Puerto Rico and the Virgin Islands.
*
[HS00215(ALL)06/94]
Roadside Assistance will cover the following:
*
[HS00220(ALL)06/94]
n
Mount your spare if you have a flat tire.
*
[HS00225(ALL)06/94]
n
Jump-start your battery if it is dead.
*
[HS00230(ALL)06/94]
n
Unlock your vehicle if you are locked out.
*
[HS00235(ALL)06/94]
n
Bring you fuel if you run out.
*
[HS00240(ALL)06/94]
n
Tow your vehicle if you are stranded. Even non-warranty
related tows, like accidents or getting stuck in mud or snow,
are covered (some exclusions apply, such as impound towing
and repossession).
*
[HS00245(ALL)06/94]
How to use Roadside Assistance
*
[HS00250(ALL)06/94]
Your Roadside Assistance identification card can be found in the
Owner Guide portfolio in your glove compartment. Complete
the card and place it in your wallet for quick reference.
*
[HS00255(ALL)04/95]
To receive roadside assistance in the United States call
1-800-241-FORD (in Canada call 1-800-665-2006).
*
[HS00260(ALL)04/95]
Should you need to arrange for roadside assistance yourself,
Ford Motor Company will reimburse the reasonable cost. To
obtain information about reimbursement call 1-800-241-FORD (in
Canada call 1-800-665-2006).
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342
*
[HS00800(ALL)01/93]
If You Have a Service Concern
*
[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
% [HS01510(ALL)04/95]
Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/96]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
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344
*
[HS03300(ALL)05/96]
If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
%*
[HS03500(ALL)05/96]
The Dispute Settlement Board (U.S. Only)
*
[HS03600(ALL)05/96]
The Dispute Settlement Board is:
*
[HS03700(ALL)05/96]
The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
*
[HS03800(ALL)05/96]
What Kinds of Cases Does the Board Review?
[HS03900(ALL)02/95]
The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
*
[HS04000(ALL)05/96]
n
a non-Ford product
*
[HS04100(ALL)05/96]
n
a non-Ford dealership
*
[HS04200(ALL)05/96]
n
a vehicle sales transaction
*
[HS04300(ALL)05/96]
n
request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
*
[HS04400(ALL)05/96]
n
items not covered by the new vehicle limited warranty
*
[HS04500(ALL)05/96]
n
alleged liability claims
*
[HS04600(ALL)05/96]
n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
*
[HS04700(ALL)05/96]
n
cases currently in litigation
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Customer Assistance
347
*
[HS06600(ALL)05/96]
To review your case properly, the Board needs the following
information:
*
[HS06700(ALL)05/96]
n
legible copies of all documents and maintenance or repair
orders relevant to the case
[HS06800(ALL)02/95]
n
the year, make, model, and Vehicle Identification Number
*
[HS06900(ALL)05/96]
n
the date you bought your vehicle
*
[HS07000(ALL)05/96]
n
the date of repair(s) and mileage at the time of occurrence(s)
*
[HS07100(ALL)05/96]
n
the current mileage
*
[HS07200(ALL)05/96]
n
the name of the dealer who sold or serviced the vehicle
*
[HS07300(ALL)05/96]
n
a brief description of your unresolved concern
*
[HS07400(ALL)05/96]
n
a brief summary of the action taken with the dealer and
Ford Motor Company
*
[HS07500(ALL)05/96]
n
the names (if known) of all the people you contacted at the
dealership
[HS07600(ALL)02/95]
n
a description of the action you want taken to resolve your
concern
*
[HS07651(ALL)05/96]
Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
%*
[HS08100(ALL)05/96]
Getting Help Outside the U.S. and Canada
*
[HS08200(ALL)05/96]
Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
*
[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
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348
*
[HS08400(ALL)05/96]
Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
*
[HS08500(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
*
[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
*
[HS08700(ALL)10/95]
7-1/2 pica art:0040273-C
*
[HS08800(ALL)06/95]
If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
*
[HS08900(ALL)06/95]
If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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Customer Assistance
349
%*
[HS09000(ALL)05/96]
Ford of Canada Customer Assistance
*
[HS09100(ALL)08/95]
Ford Motor Company of Canada, Limited
[HS09200(ALL)08/93]
Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
*
[HS09400(ALL)06/95]
7-1/2 pica art:0050104-B
%*
[HS09501(ALL)05/96]
Mediation/Arbitration Program (Canada Only)
*
[HS09600(ALL)05/96]
In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
*
[HS09700(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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