service FORD WINDSTAR 1998 1.G Workshop Manual

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If You Have a Service Concern
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[HS00900(ALL)01/93]
Ford Motor Company has authorized Ford and Lincoln-Mercury
dealerships to service your vehicle. This section tells you how to
get service or maintenance for your vehicle.
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Dealership Service and Maintenance
[HS01520(ALL)04/95]
Your satisfaction is our #1 goal. If you have questions or
concerns with your vehicle, we suggest you follow these steps:
[HS01530(ALL)04/96]1.
Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
[HS01540(ALL)04/95]2.
If the inquiry or concern remains unresolved, contact the
Sales Manager or Service Manager at the dealership.
[HS01550(ALL)04/95]3.
If the inquiry or concern cannot be resolved at the dealership
level, please contact the Ford Customer Assistance Center.
[HS01560(ALL)04/95]
In the United States:
[HS01570(ALL)04/95]
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If you still have a complaint involving a warranty dispute, you
may wish to contact the Dispute Settlement Board (U.S. only) or
the Canadian Motor Vehicle Arbitration Plan (CAMVAP) in
Canada.
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The Dispute Settlement Board (U.S. Only)
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The Dispute Settlement Board is:
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The Dispute Settlement Board may not be available in all states.
Ford Motor Company reserves the right to change eligibility
limitations, modify procedures and/or to discontinue this
service without notice and without incurring obligations.
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What Kinds of Cases Does the Board Review?
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The Board reviews all product performance and service
complaints on Ford, Mercury and Lincoln cars and Ford and
Mercury light trucks under warranty that have not been
resolved by a dealer or Ford Motor Company, except those
involving:
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[HS04000(ALL)05/96]
n
a non-Ford product
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a non-Ford dealership
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a vehicle sales transaction
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request for reimbursement of consequential expenses.
Expenses incidental to the warranty complaint being
reviewed are eligible for consideration.
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n
items not covered by the new vehicle limited warranty
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n
alleged liability claims
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n
property damage where the damage is significant when
compared to the economic loss alleged under the warranty
dispute
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n
cases currently in litigation
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Customer Assistance
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To review your case properly, the Board needs the following
information:
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legible copies of all documents and maintenance or repair
orders relevant to the case
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the year, make, model, and Vehicle Identification Number
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the date you bought your vehicle
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the date of repair(s) and mileage at the time of occurrence(s)
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the current mileage
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the name of the dealer who sold or serviced the vehicle
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[HS07300(ALL)05/96]
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a brief description of your unresolved concern
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[HS07400(ALL)05/96]
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a brief summary of the action taken with the dealer and
Ford Motor Company
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the names (if known) of all the people you contacted at the
dealership
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a description of the action you want taken to resolve your
concern
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Should your case NOT qualify for review, a letter of explanation
will be mailed to you.
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Getting Help Outside the U.S. and Canada
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Before you export your vehicle to a foreign country, contact the
appropriate foreign embassy or consulate to make sure local
regulations do not prevent you from registering your vehicle.
Officials at the embassy can also help you decide whether you
should import your vehicle to that country.
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[HS08300(ALL)05/96]
Officials at the embassy or consulate can tell you where to get
unleaded fuel. If you cannot get unleaded fuel or can get only
fuel with an anti-knock index that is lower than your vehicle
needs, contact a district or customer assistance center before you
leave the U.S. or Canada.
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Use of leaded fuel in your vehicle without a proper conversion
may damage the effectiveness of your emissions control system
and may cause engine knocking or serious engine damage. Ford
Motor Company is not responsible for any damage that is
caused by use of improper fuel.
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[HS08500(ALL)06/95]
You may also have difficulty importing your vehicle back into
the U.S. if you use leaded fuel.
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[HS08600(ALL)01/93]
If your vehicle must be serviced while you are traveling or
living in Central or South America, the Caribbean, or the
Middle East, contact the nearest Ford dealership. If the
dealership cannot help you, contact:
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[HS08700(ALL)10/95]
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If you are in other foreign countries, contact the nearest Ford
dealership. If the dealership cannot help you, they can direct
you to the appropriate Ford affiliate office.
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If you buy your vehicle in North America and then relocate
outside of the U.S. or Canada, register your Vehicle
Identification Number and new address with Ford Motor
Company Export Operations.
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Customer Assistance
339
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Ford of Canada Customer Assistance
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Ford Motor Company of Canada, Limited
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Owners who wish to telephone the Company may contact the
Customer Assistance Centre using the following telephone
number or may write to the following address:
[HS09300(ALL)08/93]
Please have your 17-digit vehicle identification number available.
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Mediation/Arbitration Program (Canada Only)
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In those cases where you continue to feel that the efforts by
Ford and the dealer to resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of Canada participates in
an impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle Arbitration Plan
(CAMVAP).
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[HS09700(ALL)05/96]
The CAMVAP program is a straight-forward and relatively
speedy alternative to resolve a disagreement when all other
efforts to produce a settlement have failed. This procedure is
without cost to you and is designed to eliminate the need for
lengthy and expensive legal proceedings.
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In the CAMVAP program, impartial third-party Arbitrators
conduct hearings at mutually convenient times and places in an
informal environment. These impartial Arbitrators review the
positions of the parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you
and Ford of Canada.
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[HS09900(ALL)05/96]
CAMVAP services are available in all territories and provinces,
except Quebec. For more information, without charge or
obligation, call your CAMVAP Provincial Administrator directly
at 1-800-207-0685.
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Index
359
A
ABS warning light (see Anti-lock brake system)...... 12
Accessory position on the ignition............. 91
Additives, engine oil.................. 276
Air bag supplemental restraint system......167±168, 188
and child safety seats............168, 187±188
description...................167, 169
disposal...................... 173
driver air bag..................167, 169
indicator light..................... 17
operation...................... 169
passenger air bag.................. 169
proper seating................... 168
service and information labels............ 169
tone generator................... 173
wearing safety belts................. 167
Air cleaner filter, location............... 273
Air conditioning, manual heating and air
conditioning system............... 73
Alarm, activating remote personal............ 128
Antenna, radio (see Electronic sound system)...... 29,90
Antifreeze (see Engine coolant)............. 282
Anti-lock brake system (ABS)
description..................... 211
see also Brake.................... 211
warning light..................... 12
Anti-theft lug nuts and key............... 254
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Anti-theft system
arming the system................. 132
description..................... 132
disarming an untriggered system........... 133
disarming a triggered system............ 134
triggering...................132±133
warning light..................... 27
Appeals (see Dispute settlement board)......... 334
Assistance (see Customer assistance).......... 331
Audio system (see Electronic sound system)........ 29
Autolamp system (see Headlamps)........... 104
Autolock....................... 130
Automatic transaxle
driving with.................... 216
fluid, adding.................... 290
fluid, checking.................288±289
fluid, refill capacities................ 324
fluid, specification.................. 325
B
Backing up...................... 217
Basic vehicle warranty.................. 3
Battery........................ 290
acid, treating emergencies............262, 292
battery saver.................... 126
charging system warning light............. 15
how to service................... 290
jumping a disabled battery.............. 262
maintenance-free.................. 290
proper disposal, recycling.............. 291
servicing...................... 290
when storing your vehicle.............. 328
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365
Index
Driving under special conditions............ 230
bad weather.................... 231
heavy load..................... 233
high speed..................... 231
high water..................... 232
slippery roads................... 231
tips for safe driving................. 230
towing a trailer................... 234
E
Electrical system
fuses........................ 237
operating when the engine is off............ 91
relays....................... 246
Electronic radio with cassette
(see Electronic sound system)........... 60
Electronic sound system
antenna....................... 90
tuning the radio................ 31,43,61
warranty and service information............ 69
Electronic stereo cassette radio
(see Electronic sound system)........... 60
Electronic stereo radio (see Electronic sound system).... 60
Emergencies, roadside
assistance...................... 331
battery acid spills................262, 292
fuel........................ 303
jump-starting.................... 262
towing....................... 268
Emergency brake (parking brake)............ 214
Emission control system................ 307
catalytic converter.................. 307
emissions warranty.................. 3
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366
Engine
does not start.................... 235
fuel injected engine, starting............. 205
fuel pump shut-off switch.............. 235
preparing to start.................. 205
service points.................... 273
storing your vehicle...............326±327
Engine block heater.................. 208
Engine coolant.................... 282
checking and adding................ 282
checking hoses................... 286
disposal..................278, 285, 290
drain and flush................... 286
preparing for storage................ 328
proper solution.............278, 284±285, 290
recovery reservoir................273, 282
specifications.................... 325
temperature gauge.................. 22
Engine coolant temperature gauge............ 22
Engine fan...................... 269
Engine oil...................... 276
changing oil and oil filter.............. 278
checking and adding................ 277
dipstick...................... 277
disposal..................278, 285, 290
engine oil pressure warning light............ 16
filter, specifications................. 323
refill capacities................... 324
specifications.................... 276
synthetic oil..................276±277
ªbreak-inº oils................... 4±5
viscosity....................276±277
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