service FORD WINDSTAR 2002 2.G Owner's Manual

ABS warning lampABS
TheABSwarning lamp in the instrument cluster momentarily illuminates
when the ignition is turned to the ON position. If the light does not
illuminate momentarily at start up or remains on the ABS needs to be
serviced.
With the ABS light on, the anti-lock
brake system is disabled and normal
braking is still effective unless the
brake warning light also remains
illuminated with parking brake
released. (If your brake warning lamp illuminates, have your vehicle
serviced immediately.)
Parking brake
Apply the parking brake whenever
the vehicle is parked. To set the
parking brake, pull the handle up as
far as possible.
The BRAKE warning lamp in the
instrument cluster illuminates and
remains illuminated (when the
ignition is turned ON) until the
parking brake is released.
The parking brake is not recommended to stop a moving vehicle.
However, if the normal brakes fail, the parking brake can be used to stop
your vehicle in an emergency. Since the parking brake applies only the
rear brakes, the vehicle's stopping distance will increase greatly and the
handling of your vehicle will be adversely affected.
Always set the parking brake fully and make sure that the
gearshift is securely latched in P (Park) (automatic transaxle).
!
BRAKE
!
BRAKE
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If you should become stuck in snow
or on a very slippery road surface,
try switching the Traction Controly
system off with the traction control
switch located on the left hand side
of the radio. This may allow excess
wheel spin to ªdigº the vehicle out
or enable a successful ªrockingº
maneuver.
If the Traction Controlysystem is
cycled excessively, the brake portion of the system will shut down to
prevent the front brakes from overheating. A limited Traction Controly
function using only engine torque reduction will still control wheels from
over-spinning. When the front brakes have cooled down, the system will
again function normally. Anti-lock braking is not affected by this
condition and will function normally during the cool down period.
If a system fault is detected, CHECK TRACTION CONTROL is displayed
on the message center, the ªT/C OFFº warning indicator lamp is on and
your vehicle should be serviced.
AdvanceTracYStability Enhancement System (if equipped)
The AdvanceTracysystem helps the driver maintain the stability and
steer-ability of the vehicle. The system integrates anti-lock braking
system (ABS) and Traction Controlywith other vehicle systems to
further enhance the stability of the vehicle. The system shares many of
the electronic and mechanical elements already present in the Traction
Controlyand ABS systems.
AdvanceTracyconstantly monitors the vehicle motion relative to the
driver's intended course. This is done by using added sensors that
compare the steering inputs from the driver with the actual motion of
the vehicle. When there is a discrepancy between the driver's inputs and
the vehicle motion, AdvanceTracychanges the force at each tire to help
control the vehicle. If the vehicle begins to rotate excessively left or
right, spin out, or slide sideways, the system will attempt to correct the
excessive motion. If the vehicle does not respond to steering inputs, the
system will attempt to increase the turning response of the vehicle.
AdvanceTracyenhances stability during maneuvers that require all
available tire traction to control the vehicle. The system uses ABS and
Traction Controly(including control of the engine) as well as its more
advanced controls to enhance vehicle stability. The benefits of the
T/C
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AdvanceTracysystem are most noticeable when driving in wet/snowy/icy
road conditions and/or when performing emergency maneuvers. In an
emergency lane-change, the driver will experience better overall control
of the vehicle.
Driving conditions which may activate AdvanceTracyinclude:
²taking a turn too fast
²evasively maneuvering to avoid an accident, pedestrian or obstacle
²hitting a patch of ice
²changing lanes on a snow-rutted road
²entering a snow-covered side street from a snow-free road
²entering a gravel road from a paved road
²driving on slick surfaces
The AdvanceTracysystem is always ON when the engine is running.
The system does not work when the vehicle is traveling backwards. In
reverse, ABS and Traction Controlywill continue to function.
If you are operating the speed control system and road conditions
change causing the AdvanceTracyto activate, the AdvanceTracywill
disengage speed control. When driving conditions permit you can return
to speed control by pressing ªRESUMEº, refer toªSpeed Controlº
section in theDriver controlschapter.
The AdvanceTracyon/off control
button allows the driver to control
the availability of the Traction
Controlyand AdvanceTracy
system. This is independent of the
ABS function, which canNOTbe
switched off by the driver.
The AdvanceTracysystem status is
indicated by a ªTRAC ACTIVEº
indicator light in the instrument
cluster that will illuminate when the system is active. If a failure is
detected, the ªTRAC OFFº indicator light will stay ON, vehicles with a
message center (if equipped) will also display the warning ªCHECK
ADVANCETRACº , have the system serviced immediately.
The AdvanceTracysystem continually monitors and checks all sensors
used in improving the stability of the vehicle. Some drivers may notice a
slight movement of the brake pedal when the system checks itself.
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Always set the parking brake fully and make sure the gearshift is
latched in P (Park). Turn off the ignition whenever you leave
your vehicle.
If the parking brake is fully released, but the brake warning lamp
remains illuminated, the brakes may not be working properly.
See your dealer or a qualified service technician.
Driving with an automatic overdrive transaxle with column
gearshift and O/D off switch
Your automatic transaxle electronically controls the shift feel by using an
adaptive learning strategy. This feature is designed to optimize shift
smoothness. It is normal for your transaxle to shift firmly during the first
few hundred kilometers (miles) of operation until the adaptive strategy
has been learned. The adaptive learning strategy is maintained by power
from the battery. When the battery is disconnected or a new battery is
installed, the transaxle must relearn its adaptive strategy. Optimal
shifting will resume within a few hundred kilometers (miles) of
operation.
Your automatic overdrive transaxle
provides fully automatic operation in
either
(Overdrive) or with the
O/D OFF switch depressed. Driving
with the gearshift lever in
(Overdrive) gives the best fuel economy for normal driving conditions.
For manual control start in 1 (First) and then shift manually.
To put your vehicle in gear, start the
engine, depress the brake pedal,
then move gearshift lever out of P
(Park).
Once you place the gearshift lever securely into position, gradually
release the brake pedal and use the accelerator as necessary.
Understanding gearshift positions
Your automatic transaxle electronically controls the shift feel by using an
adaptive learning strategy. This feature is designed to optimize shift
smoothness. It is normal for your transaxle to shift firmly during the first
few hundred kilometers (miles) of operation until the adaptive strategy
O/D
ON/OFF
P R N D 2 1
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TRAILER TOWING
Trailer towing with your vehicle requires the optional trailer tow
electrical package and may require the use of an additional medium duty
trailer tow option package.
Trailer towing puts additional loads on your vehicle's engine,
transmission, axle, brakes, tires, and suspension. For your safety and to
maximize vehicle performance, be sure to use the proper equipment
while towing.
Follow these guidelines to ensure safe towing procedure:
²Stay within your vehicle's load limits. If exceeded, cargo should be
removed from the trailer and/or the vehicle until all weights are within
specified limits.
²Thoroughly prepare your vehicle for towing. Refer toPreparing to
towin this chapter.
²Use extra caution when driving while trailer towing. Refer toDriving
while you towin this chapter.
²Service your vehicle more frequently if you tow a trailer. Refer to
Special Operating Conditions in the scheduled maintenance guide.
²Do not tow a trailer until your vehicle has been driven at least 800 km
(500 miles).
²Refer to the instructions included with towing accessories for the
proper installation and adjustment specifications.
If your vehicle is equipped with the optional heavy duty trailer tow
wiring, it is pre-wired for trailer towing. An electrical connector is
provided under the instrument panel for installing a customer-supplied
electric brake controller. Another electrical connector is provided at the
hitch. This connector provides power to the trailer for taillamps, stop
and turn lamps, back up lamps, battery charge, electric brakes (when a
customer provided controller is installed) and ground. The kit included
with your vehicle provides you with adaptors to attach the brake
controller and convert the hitch connector for Class I trailer usage.
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Exceeding the GCWR rating may cause internal transmission
damage and void your warranty coverage.
Servicing after towing
If you tow a trailer for long distances, your vehicle will require more
frequent service intervals. Refer to your scheduled maintenance guide for
more information.
Trailer towing tips
²Practice turning, stopping and backing up before starting on a trip to
get the feel of the vehicle trailer combination. When turning, make
wider turns so the trailer wheels will clear curbs and other obstacles.
²Allow more distance for stopping with a trailer attached.
²If you are driving down a long or steep hill, shift to a lower gear. Do
not apply the brakes continuously, as they may overheat and become
less effective.
²The trailer tongue weight should be 10% of the loaded trailer weight.
²After you have traveled 80 km (50 miles), thoroughly check your
hitch, electrical connections and trailer wheel lug nuts.
²When stopped in traffic for long periods of time in hot weather, place
the gearshift in P (Park) and increase idle speed. This aids engine
cooling and air conditioner efficiency.
²Vehicles with trailers should not be parked on a grade. If you must
park on a grade, place wheel chocks under the trailer's wheels.
RECREATIONAL TOWING
Follow these guidelines for your specific powertrain combination to tow
your vehicle with all four wheels on the ground (such as behind a
recreational vehicle).
These guidelines are designed to ensure that your transmission is not
damaged due to insufficient lubrication.
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GETTING ROADSIDE ASSISTANCE
To fully assist if you should have a vehicle concern, Ford Motor Company
offers a complimentary roadside assistance program. This program is
separate from the New Vehicle Limited Warranty. The service is available:
²24±hours, seven days a week
²for the Basic warranty period (Canada) or New Vehicle Limited
Warranty period (U.S.) of three years or 60 000 km (36 000 miles),
whichever comes first on Ford and Mercury vehicles, and four years or
80 000 km (50 000 miles) on Lincoln vehicles
Roadside assistance will cover:
²changing a flat tire
²jump-starts
²lock-out assistance
²limited fuel delivery*
²towing of your disabled vehicle to the nearest Ford Motor Company
dealership, or your selling dealer if within 25 kms (15.5 miles) of the
nearest Ford Motor Company dealership (one tow per disablement).
Even non-warranty related tows, like accidents or getting stuck in the
mud or snow, are covered (some exclusions apply, such as impound
towing or repossession).
* Canadian customers refer to yourRoadside Assistance supplement
for exact fuel amounts.
USING ROADSIDE ASSISTANCE
Complete the roadside assistance identification card and place it in your
wallet for quick reference. In the United States, this card is found in the
Owner Guide portfolio in the glove compartment in Ford vehicles and is
mailed to you if you own a Mercury or Lincoln. In Canada, the card is
found in the Roadside Assistance book in the glove compartment.
U.S. Ford or Mercury vehicle customers who require roadside assistance,
call 1±800±241±3673; Lincoln vehicle customers call 1±800±521±4140.
Canadian customers who require roadside assistance, call
1±800±665±2006.
Roadside Emergencies
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The fuel pump shut-off switch is
located behind the service panel on
the right side of the cargo area.
Use the following procedure to reset the fuel pump shut-off switch.
1. Turn the ignition to the OFF position.
2. Check the fuel system for leaks.
3. If no fuel leak is apparent, reset the fuel pump shut-off switch by
pushing in on the reset button.
4. Turn the ignition to the ON position. Pause for a few seconds and
return the key to the OFF position.
5. Make a further check for leaks in the fuel system.
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202

WRECKER TOWING
If you need to have your vehicle towed, contact a professional towing
service or, if you are a member, your roadside assistance center.
It is recommended that your vehicle be towed by wheel lift or flatbed
equipment. Do not tow with a slingbelt. Ford Motor Company has not
approved a slingbelt towing procedure.
If your vehicle is to be towed from the rear using wheel lift, the front
wheels (drive wheels) must be placed on a dolly to prevent damage to
the transaxle.
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GETTING THE SERVICES YOU NEED
At home
Ford Motor Company and Ford of Canada have authorized dealerships to
service your vehicle. It is preferred that you return to the Ford dealer
where your vehicle was purchased when warranty repairs are needed.
However, you may also take your vehicle to another Ford Motor
Company or Ford of Canada dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all
dealers are authorized to perform all warranty repairs. That means that
depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership can not assist you,
then contact the Customer Relationship Center.
If you have questions or concerns, or are unsatisfied with the service you
are receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If your inquiry or concern remains unresolved, contact the Sales
Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
Away from home
If you own a Ford or Mercury vehicle and are away from home when
your vehicle needs service, or if you need more help than the dealership
could provide, after following the steps described above, contact the
Ford Customer Relationship Center to find an authorized dealership to
help you.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, Michigan 48121
1-800-392-3673 (FORD)
(TDD for the hearing impaired: 1-800-232-5952)
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