ECU GENESIS G80 2017 User's Manual

1 I Genesis Connected Services User’s Manual Genesis Connected Services User’s Manual I 2
GENESIS VEHICLE OWNER PRIVACY POLICY
Your Genesis vehicle may be equipped with technologies and
services that use information collected, generated, recorded or
stored by the vehicle. Genesis has created a Vehicle Owner Privacy
Policy to explain how these technologies and services collect, use,
and share this information.
You may read our Vehicle Owner Privacy Policy on the GenesisMotorsUSA.
com website at http://www.genesismotorsusa.com/privacy-policy.html. If
you would like to receive a hard copy of our Vehicle Owner Privacy Policy,
please contact our Customer Care Center at:
Genesis Customer Care
P.O. Box 20850
Fountain Valley, CA 92728-0850
Genesis Customer Care: 844-340-9741
Genesis Roadside Assistance: 844-340-9742
[email protected]
Hours of operation:
Genesis Customer Care and Genesis Connected Services
Monday - Friday 5:00 AM - 7:00 PM PST
Saturday and Sunday 6:30 AM - 3:00 PM PST (English)
Korean and Spanish
Monday - Friday 6:30 AM - 3:00 PM PST
Genesis Connected Services Safety and Security 24/7/365
Welcome to
GENESIS CONNECTED SERVICES
Genesis Connected Services is a dynamic, connected car technology
that allows Genesis vehicles to send—and receive—important and
useful information.
The system uses an enhanced cellular network, with automatic roaming,
that optimizes connections and prioritizes emergency requests. In your
vehicle, Genesis Connected Services uses voice-response technology,
with the addition of GPS and a live assistance team for selected needs.
With Genesis Connected Services you get:
• Automatic emergency assistance, in the unfortunate event
of a collision.
• The convenience of Destination Search & Download,
as well as the ability to remotely operate various vehicle features.
• The peace of mind that comes with in-vehicle, on-demand
diagnostics, and more.
In addition, selected features incorporate notifications
via your choice
of text messaging or email.
Please note that selected Genesis Connected Services features
and notifications require that you first input information or set
preferences online
. (See Genesis Connected Services Features
Overview, pages 7-8.)
An available smart phone mobile app gives you direct access to selected
Remote features such as Remote Start with Climate Control* and
Remote Door Lock/Unlock.

NOTICE: THIS VEHICLE MAY UTILIZE 3G WIRELESS TECHNOLOGY, WHICH
IS EXPECTED TO NO LONGER FUNCTION AFTER 2022. YOUR VEHICLE
WILL BE UNABLE TO CONNECT TO GENESIS CONNECTED SERVICES
AFTER 2022 AND MAY NOT BE UPDATED TO SUPPORT
OTHER TECHNOLOGIES.
* Not available on all models.
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1. To get started with Genesis Connected Services, log on to
MyGenesisUSA.com and select Connected Services in the side
menu or on the footer.



2. Selecting Preferences and Alerts
This is where the rubber hits the road – where you are able to select,
activate, adjust and control the settings for the Genesis Connected
Services system in your Genesis. Explore everything! You might be
surprised at how easy to use – and practical – many of these amazing
features are:
• Add Secondary Drivers
•
Add Emergency Contacts
• Update Genesis Connected Services PIN
• Set Notifications
•
View Monthly Vehicle Health Report
•
Activate Remote Features
• Destination Send-to-Car
*
• Geo-Fence
• Speed Alert
• Curfew Alert
Genesis Connected Services Home page
SETTING GENESIS CONNECTED SERVICES
PREFERENCES AND ALERTS
Setting or Changing Your Personal Identification Number (PIN)
To protect your vehicle and your privacy, many Genesis Connected
Services features—and the Smart Phone Mobile App—require a secure
Personal Identification Number (PIN) to allow activation. You will set your
PIN during the Genesis Connected Services enrollment process.
To change your PIN, visit My Account and select My Profile.
• Select Account Security.
• Input your Genesis Owner site account password, create a new PIN
and keep a record of it for later reference.
• Your PIN should not begin with a zero (0).
Personal Identification Number (PIN) Preferences screen
*Only available on models equipped with factory-install navigation system.
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•
An active Remote Package subscription is required to access the
Genesis Skill.
• To enroll in Genesis Connected Services, visit:

MyGenesisUSA.com
Sample utterances:
• “Alexa, tell Genesis to start my G90 and set the temperature to 72
degrees.”
• “Alexa, tell Genesis to lock my G80.”
•
“Alexa, tell Genesis to flash the lights of my G90.”
Automatic Collision Notification and Assistance
In the event an accident occurs and an airbag deploys, an Automatic
Collision Notification signal will be automatically transmitted to the
Genesis Customer Care Center.
• Upon receipt of an Automatic Collision Notification, a trained
Genesis Connected Services response operator will attempt to
establish voice communication with the vehicle occupants and
dispatch appropriate services.
• If you are unable to answer, the operator will advise you that
emergency assistance has been notified and is on the way.
• The operator will remain on the line until help arrives.
• Emergency Contacts can be notified automatically via text
messaging or email. Additionally, the Call Center agent can
contact your Emergency Contact, if requested.
(Emergency
contacts can be set on MyGenesisUSA.com)
Please note: The Automatic Collision Notification feature is subject to
adequate cellular coverage, signal strength, and battery power, and
only available in the 50 United States. You must be an active Genesis
Connected Services subscriber or within the initial free trial period to
receive Genesis Connected Services, including Automatic Collision
Notification services.
Amazon Alexa and Google Assistant
Genesis Connected Services links the Alexa Service (built into Amazon
Echo, Tap, Dot and Fire TV) as well as Google Assistant (built into Google
Home and Google Assistant Apps) with Genesis vehicles to send remote
commands.
Amazon Alexa Skill for Genesis Features include:
• Remote engine start with climate control
• Remote door lock/unlock
• Remote horn/lights
• Sending a Destination to the vehicle (Exclusive to Google Assistant)
• Log into the Skill using your Genesis Connected Services
Username and Password.
• In order to access remote functions, you must provide
you Connected Services PIN verbally to the Alexa or
Google Assistant enabled device.
• CAUTION: It is recommended to only use this Skill in a secure
and private setting. It is not recommended to use this Skill in
the presence of others, including children. By speaking your
PIN aloud, it will be stored in your ‘Device History’ found under
‘Settings’ in the Alexa Companion Application. The transaction
history, including your PIN, will be visible to anyone with access to
your Amazon account. It is recommended that you do not share
your Amazon account credentials with anyone you do not want
to access this transaction history. You can delete specific voice
interactions associated with your account by going to ‘History’
in ‘Settings’ in the Alexa App, drilling down for a specific entry,
and then tapping the delete button. Or, you can delete all voice
recordings associated with your account for each of your Alexa-
enabled products by selecting the applicable product at the
Manage Your Content and Devices page at
www.amazon.com/
mycd
or contacting Amazon Alexa customer service.

CONNECTED CARE PACKAGE
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Remote Door Unlock/Lock
With this feature, you can lock or unlock your vehicle doors from virtually
anywhere by using the Genesis Connected Services Mobile Apps, or
using the Genesis Connected Services Owner’s website.
•
To use this feature, you must have a Genesis Connected
Services Personal Identification Number (PIN). To create or
change your PIN, log on to MyGenesisUSA.com. See page 5 of this
manual for more information.
To Activate Remote Door Unlock/Lock
• By Mobile App: Select Remote features and DOOR UNLOCK or
DOOR LOCK, as desired.

Enter your Genesis Connected Services PIN.

The command to lock or unlock your doors will be sent to
your vehicle.
• By website: Log on to MyGenesisUSA.com, select
Genesis Connected Services.

Select Remote Door Unlock/Lock.

Select Lock Doors or Unlock Doors and Input your Genesis
Connected Services PIN.
Please note: After Genesis Connected Services unlocks the doors, they
will remain unlocked for only 30 seconds. This auto relock is designed to
enhance vehicle security by relocking the doors if the doors are
not opened within 30 seconds.
Remote Services are subject to adequate cellular coverage and
signal strength, and only available in the 50 United States.
Features accessible via the
Genesis Mobile App
GENESIS CONNECTED SERVICES
REMOTE PACKAGE
Remote Horn/Lights
This feature may be used to locate your parked vehicle in a large
parking lot or for added safety. This service may be used in coordination
with local authorities to locate a vehicle that has been stolen or in
coordination with emergency services for a vehicle that is in a location
that is not readily visible.
•
To use this feature, you must have a Genesis Connected
Services Personal Identification Number (PIN). To create or change
your PIN, log on to MyGenesisUSA.com. See page 5 of this manual
for more information.
To Activate Remote Lights or Horn/Lights
• By Mobile App: Select Remote features and
REMOTE HORN & LIGHTS.

Enter your Genesis Connected Services PIN.

The command to flash your vehicle’s lights, or flash the lights
and honk the horn, will be sent to your vehicle.
• By website: Log on to MyGenesisUSA.com, select
Connected Services.

Select Remote Horn and Lights.

Select Flash Lights Only or Flash Lights and Horn, then input
your Genesis Connected Services PIN.
Please note: Remote Services are subject to adequate cellular
coverage and signal strength, and only available in the 50 United States.
Features accessible via the
Genesis Mobile App
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Remote Start with Climate Control
This feature enables you to remotely start your vehicle and set an engine
timer (1-10 minutes) from virtually anywhere. You can also set the climate
control temperature and turn on the front-window defroster, ensuring a
warm or cool car is ready to go when you are.
•
To use this feature, you must have a Genesis Connected Services
Personal Identification Number (PIN). To create or change your PIN,
log on to MyGenesisUSA.com. See page 5 of this guide for
more information.
To Activate Remote Start with Climate Control
• By Mobile App: Select Remote features and REMOTE START.

Enter your Genesis Connected Services PIN.

Set engine duration and temperature control settings, if
desired.

The engine start command will be sent to your vehicle.
• By website: Log on to MyGenesisUSA.com, select
Connected Services.

Select Remote Start.

Select Remote Start, set a desired engine duration for
remote start and temperature control settings, then input
your Genesis Connected Services PIN.
Remember:

Remote Start with Climate Control will automatically shut off after
10 minutes or after selected engine timer runs out.

While this feature is active, the parking lights will blink until vehicle
is turned off or when the vehicle is in operation.

To continue operation of the vehicle, the proximity key must be
inside the vehicle with the driver prior to pressing the brake and
being able to move the gearshift from the “P” (park) position.
Please note: Remote Services are subject to adequate cellular
coverage and signal strength, and only available in the 50 United States.
Features accessible via the
Genesis Mobile App
Remote Start with Climate Control is only
available for Push Button Start-equipped
vehicles with an Automatic Transmission or Dual
Clutch Transmission (DCT) and Fully Automatic
Temperature Control.
Preconditions:

Ignition is OFF

Alarm is armed (i.e., vehicle locked by key fob Remote Door Lock)

Gearshift level is in the “P” (park) position

Brake pedal is not depressed

Engine hood is securely closed


All the doors are closed and locked


The tailgate or trunk lid is closed


The security/panic system is not activated


The proximity key is not inside the vehicle


The battery power is not low


Vehicle is located in an open area

It has been less than 4 days since last vehicle ignition off


Vehicle located in area with good cell reception
Remote Start with Climate Control will terminate:

After 10 minutes or after selected engine timer runs out

Brake is pressed without proximity key inside vehicle

Alarm is triggered without proximity key inside vehicle

Door/trunk is opened from inside the vehicle
Notice: Laws in some communities may restrict the use of the features
that remotely start the engine. For example, some laws may require a
person using the remote start feature to have the vehicle in view when
doing so or limit the length of time a vehicle engine may idle. Please
check local and state regulations for any requirements and restrictions
on remote starting of vehicles and engine idling time.
WARNING!
Do not remote start vehicle in an enclosed environment (i.e., closed garage).
Prolonged operation of a motor vehicle in an enclosed environment can cause a
harmful build-up of carbon monoxide. Carbon monoxide is harmful to your health.
Exposure to high levels of carbon monoxide can cause headaches, dizziness or in
extreme cases unconsciousness and/or death. Do not leave children or animals
unattended in a vehicle while using the remote start function.
CAUTION!
If the vehicle’s windshield wipers are left on when the vehicle was last driven, then
the wipers will turn on if the remote start function is activated. To avoid damage to
the wiper blades (i.e., due to heavy ice or snow accumulated on the windshield),
please always turn the vehicle’s windshield wipers off when parking the vehicle.
GENESIS