program GMC ACADIA 2017 Owner's Guide

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
210 Driving and Operating
Trailer Towing
General TowingInformation . . . . . . . . . . . . . . . . . . 272
Driving Characteristics and Towing Tips . . . . . . . . . . . . . . . . . 272
Trailer Towing . . . . . . . . . . . . . . . . 276
Towing Equipment . . . . . . . . . . . . 278
Conversions and Add-Ons
Add-On Electrical
Equipment . . . . . . . . . . . . . . . . . . 280
Driving Information
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving.
. Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices. .
Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
220 Driving and Operating
Blizzard Conditions
Stop the vehicle in a safe place and
signal for help. Stay with the vehicle
unless there is help nearby.
If possible, use Roadside
Assistance. SeeRoadside
Assistance Program 0388. To get
help and keep everyone in the
vehicle safe:
. Turn on the hazard warning
flashers.
. Tie a red cloth to an outside
mirror.
{Warning
Snow can trap engine exhaust
under the vehicle. This may
cause exhaust gases to get
inside. Engine exhaust contains
carbon monoxide (CO), which
cannot be seen or smelled. It can
cause unconsciousness and even
death.
If the vehicle is stuck in snow:
(Continued)
Warning (Continued)
.Clear snow from the base of
the vehicle, especially any
blocking the exhaust pipe.
. Open a window about 5 cm
(2 in) on the vehicle side
that is away from the wind,
to bring in fresh air.
. Fully open the air outlets on
or under the instrument
panel.
. Adjust the climate control
system to circulate the air
inside the vehicle and set
the fan speed to the highest
setting. See “Climate
Control Systems.”
For more information about CO,
see Engine Exhaust 0232.
To save fuel, run the engine for
short periods to warm the vehicle
and then shut the engine off and
partially close the window. Moving
about to keep warm also helps. If it takes time for help to arrive,
when running the engine, push the
accelerator pedal slightly so the
engine runs faster than the idle
speed. This keeps the battery
charged to restart the vehicle and to
signal for help with the headlamps.
Do this as little as possible, to
save fuel.
If the Vehicle Is Stuck
Slowly and cautiously spin the
wheels to free the vehicle when
stuck in sand, mud, ice, or snow.
If stuck too severely for the traction
system to free the vehicle, turn the
traction system off and use the
rocking method. See
Traction
Control/Electronic Stability
Control 0240.
{Warning
If the vehicle's tires spin at high
speed, they can explode, and you
or others could be injured. The
vehicle can overheat, causing an
engine compartment fire or other
(Continued)

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Vehicle Care 297
By this time, the coolant level
inside the coolant surge tank
may be lower. If the level is
lower, add more of the proper
mixture to the coolant surge
tank until the level reaches the
indicated level mark.
5. Replace the pressure cap tightly.
6. Verify coolant level after the engine is shut off and the
coolant is cold. If necessary,
repeat coolant fill procedure
Steps 1–6.
If the coolant still is not at the
proper level when the system
cools down again, see your
dealer.
Caution
If the pressure cap is not tightly
installed, coolant loss and
possible engine damage may
occur. Be sure the cap is properly
and tightly secured.
Engine Overheating
The vehicle has several indicators
to warn of the engine overheating.
There is an engine coolant
temperature gauge on the
instrument cluster. See Engine
Coolant Temperature Gauge 0129.
The vehicle may also display a
message on the Driver Information
Center (DIC). See Engine Cooling
System Messages 0150.
If the decision is made not to lift the
hood when this warning appears,
get service help right away. See
Roadside Assistance
Program 0388.
If the decision is made to lift the
hood, make sure the vehicle is
parked on a level surface. Then
check to see if the engine cooling
fan is running. If the engine is
overheating, the fan should be
running. If it is not, do not continue
to run the engine. Have the vehicle
serviced.Caution
Running the engine without
coolant may cause damage or a
fire. Vehicle damage would not be
covered by the vehicle warranty.
If Steam Is Coming from the
Engine Compartment
{Warning
Steam from an overheated engine
can burn you badly, even if you
just open the hood. Stay away
from the engine if you see or hear
steam coming from it. Just turn it
off and get everyone away from
the vehicle until it cools down.
Wait until there is no sign of
steam or coolant before you open
the hood.
If you keep driving when the
engine is overheated, the liquids
in it can catch fire. You or others
could be badly burned. Stop the (Continued)

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
338 Vehicle Care
{Warning
Storing the tire sealant and
compressor kit or other
equipment in the passenger
compartment of the vehicle could
cause injury. In a sudden stop or
collision, loose equipment could
strike someone. Store the tire
sealant and compressor kit in its
original location.
If this vehicle has a tire sealant and
compressor kit, there may not be a
spare tire or tire changing
equipment, and on some vehicles
there may not be a place to store
a tire.
The tire sealant and compressor
can be used to temporarily seal
punctures up to 6 mm (0.25 in) in
the tread area of the tire. It can also
be used to inflate an
underinflated tire.
If the tire has been separated from
the wheel, has damaged sidewalls,
or has a large puncture, the tire is
too severely damaged for the tire sealant and compressor kit to be
effective. See
Roadside Assistance
Program 0388.
Read and follow all of the tire
sealant and compressor kit
instructions.
The kit includes:
1. Sealant Canister Inlet Valve
2. Sealant/Air Hose
3. Base of Sealant Canister
4. Tire Sealant Canister
5. On/Off Button
6. Slot on Top of Compressor
7. Pressure Deflation Button
8. Pressure Gauge
9. Power Plug
10. Air Only Hose
Tire Sealant
Read and follow the safe handling
instructions on the label adhered to
the tire sealant canister (4).
Check the tire sealant expiration
date on the tire sealant canister.
The tire sealant canister (4) should
be replaced before its expiration
date. Replacement tire sealant
canisters are available at your local
dealer.
There is only enough sealant to seal
one tire. After usage, the tire sealant
canister must be replaced.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
340 Vehicle Care
7. Attach the sealant/air hose (2)to the tire valve stem by turning
it clockwise until tight.
8. Plug the power plug (9) into the accessory power outlet in the
vehicle. Unplug all items from
other accessory power outlets.
See Power Outlets 0121.
If the vehicle has an accessory
power outlet, do not use the
cigarette lighter.
If the vehicle only has a
cigarette lighter, use the
cigarette lighter.
Do not pinch the power plug
cord in the door or window. 9. Start the vehicle. The vehicle
must be running while using
the air compressor.
10. Press the on/off button (5) to turn the tire sealant and
compressor kit on.
The compressor will inject
sealant and air into the tire.
The pressure gauge (8) will
initially show a high pressure
while the compressor pushes
the sealant into the tire. Once
the sealant is completely
dispersed into the tire, the
pressure will quickly drop and
start to rise again as the tire
inflates with air only.
11. Inflate the tire to the recommended inflation
pressure using the pressure
gauge (8). The recommended
inflation pressure can be found
on the Tire and Loading
Information label. See Tire
Pressure 0323.
The pressure gauge (8) may
read higher than the actual tire
pressure while the compressor is on. Turn the compressor off
to get an accurate pressure
reading. The compressor may
be turned on/off until the
correct pressure is reached.
Caution
If the recommended pressure
cannot be reached after
approximately 25 minutes, the
vehicle should not be driven
farther. The tire is too severely
damaged and the tire sealant and
compressor kit cannot inflate the
tire. Remove the power plug from
the accessory power outlet and
unscrew the inflating hose from
the tire valve. See
Roadside
Assistance Program 0388.
12. Press the on/off button (5) to turn the tire sealant and
compressor kit off.
The tire is not sealed and will
continue to leak air until the
vehicle is driven and the
sealant is distributed in the tire.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Vehicle Care 341
Therefore, Steps 13–21 must
be done immediately after
Step 12.
Be careful while handling the
tire sealant and compressor kit
as it could be warm after
usage.
13. Unplug the power plug (9) from the accessory power outlet in
the vehicle.
14. Turn the sealant/air hose (2) counterclockwise to remove it
from the tire valve stem.
15. Replace the tire valve stem cap.
16. Remove the tire sealant canister (4) from the slot on top
of the compressor (6).
17. Turn the air only hose (10) counterclockwise to remove it
from the tire sealant canister
inlet valve (1).
18. Turn the sealant/air hose (2) clockwise onto the sealant
canister inlet valve (1) to
prevent sealant leakage. 19. Return the air only hose (10)
and power plug (9) back to
their original storage location.
20. If the flat tire was able to inflate
to the recommended inflation
pressure, remove the
maximum speed label from the
sealant canister and place it in
a highly visible location.
Do not exceed the speed on
this label until the damaged tire
is repaired or replaced.
21. Return the equipment to its original storage location in the
vehicle.
22. Immediately drive the vehicle 8 km (5 mi) to distribute the
sealant in the tire.
23. Stop at a safe location and check the tire pressure. Refer
to Steps 1–10 under “Using theTire Sealant and Compressor
Kit without Sealant to Inflate a
Tire (Not Punctured).”
If the tire pressure has fallen
more than 68 kPa (10 psi)
below the recommended
inflation pressure, stop driving
the vehicle. The tire is too
severely damaged and the tire
sealant cannot seal the tire.
See
Roadside Assistance
Program 0388.
If the tire pressure has not
dropped more than 68 kPa
(10 psi) from the recommended
inflation pressure, inflate the
tire to the recommended
inflation pressure.
24. Wipe off any sealant from the wheel, tire, or vehicle.
25. Dispose of the used tire sealant canister (4) at a local
dealer or in accordance with
local state codes and practices.
26. Replace it with a new canister available from your dealer.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Vehicle Care 343
If the vehicle only has a
cigarette lighter, use the
cigarette lighter.
Do not pinch the power plug
cord in the door or window.
7. Start the vehicle. The vehicle must be running while using
the air compressor.
8. Press the on/off button (5) to turn the tire sealant and
compressor kit on.
The compressor will inflate the
tire with air only.
9. Inflate the tire to the recommended inflation
pressure using the pressure
gauge (8). The recommended
inflation pressure can be found
on the Tire and Loading
Information label. See Tire
Pressure 0323.
The pressure gauge (8) may
read higher than the actual tire
pressure while the compressor
is on. Turn the compressor off
to get an accurate pressure reading. The compressor may
be turned on/off until the
correct pressure is reached.
Caution
If the recommended pressure
cannot be reached after
approximately 25 minutes, the
vehicle should not be driven
farther. The tire is too severely
damaged and the tire sealant and
compressor kit cannot inflate the
tire. Remove the power plug from
the accessory power outlet and
unscrew the inflating hose from
the tire valve. See
Roadside
Assistance Program 0388.
10. Press the on/off button (5) to turn the tire sealant and
compressor kit off.
Be careful while handling the
compressor as it could be
warm after usage. 11. Unplug the power plug (9) from
the accessory power outlet in
the vehicle.
12. Turn the air only hose (10) counterclockwise to remove it
from the tire valve stem.
13. Replace the tire valve stem cap.
14. Return the air only hose (10) and power plug (9) back to
their original storage location.
15. Return the equipment to its original storage location in the
vehicle.
The tire sealant and compressor kit
has accessory adapters located in a
compartment on the bottom of its
housing that can be used to inflate
air mattresses, balls, etc.

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
384 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 384
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 386
Customer Assistance for Text Telephone (TTY) Users . . . . . 387
Online Owner Center . . . . . . . . . 387
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 388
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 388
Scheduling Service Appointments . . . . . . . . . . . . . . . 390
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 390
Collision Damage Repair . . . . . 391
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 393
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 394
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 394
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 395
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 395
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 395
Event Data Recorders . . . . . . . . 396
Infotainment System . . . . . . . . . . 396
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
Customer Information 385
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

GMC Acadia/Acadia Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9803770) - 2017 - crc - 7/12/16
386 Customer Information
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.