phone GMC ACADIA LIMITED 2017 User Guide

GMC Acadia Limited Owner Manual (GMNA-Localizing-U.S.-10283134) -
2017 - crc - 3/30/16
Customer Information 305
resolved by your dealership without
further help, in the U.S., call
1-800-462-8782. In Canada, call
General Motors of Canada
Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting GMC, remember
that your concern will likely be
resolved at a dealer's facility. That is
why we suggest following Step One
first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Blvd.
Suite 600
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada

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306 Customer Information
Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
GMC encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail GMC, the letter
should be addressed to:
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (1-800-462-8782)
1-888-889-2438 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-888-881-3302
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmc.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.

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Customer Information 307
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), GMC has TTY equipment
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E:Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0301.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat live with online help
representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.

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308 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.

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312 Customer Information
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequent
collisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacementparts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance
Program
0308.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.

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Customer Information 317
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional
Information 0323.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

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OnStar 319
.Obtain and customize the Wi-Fi®
hotspot name or SSID and
password, if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar service plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block™,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown
®,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.

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324 OnStar
to the vehicle in a crash, or wireless
phone network congestion or
jamming—may prevent service.
See Radio Frequency
Statement 0314.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.

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330 Index
ControlTraction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 184
Control of a Vehicle . . . . . . . . . . . . . 162
Convenience Net . . . . . . . . . . . . . . . . 95
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 219
Engine Temperature Gauge . . 106
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .113
Cooling System . . . . . . . . . . . . . . . . . 218 Engine Messages . . . . . . . . . . . . 125
Courtesy Lamps . . . . . . . . . . . . . . . . 146
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 310
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Engine . . . . . . . . . . . . . . . . . . . . . . . . 213
Cruise Control . . . . . . . . . . . . . . . . . . 186 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .115
Messages . . . . . . . . . . . . . . . . . . . . 124
Cupholders . . . . . . . . . . . . . . . . . . . . . . 92
Customer Assistance . . . . . . . . . . . 307 Offices . . . . . . . . . . . . . . . . . . . . . . . . 306
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 307 Customer Information
Service Publications
Ordering Information . . . . . . . . 313
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 304
D
Damage Repair, Collision . . . . . . . 311
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 317
OnStar . . . . . . . . . . . . . . . . . . . . . . . 317
Data Recorders, Event . . . . . . . . . 316
Daytime Running Lamps/ Automatic Headlamp
System . . . . . . . . . . . . . . . . . . . . . . . . 144
Defensive Driving . . . . . . . . . . . . . . . 161
Delayed Entry Lighting . . . . . . . . . 148
Delayed Exit Lighting . . . . . . . . . . . 148
Delayed Headlamps . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . . 29
Diagnostics
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 322
Distracted Driving . . . . . . . . . . . . . . . 161
Dome Lamps . . . . . . . . . . . . . . . . . . . 146
Door Ajar Messages . . . . . . . . . . . . . . . 124
Delayed Locking . . . . . . . . . . . . . . . . 29
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Door (cont'd)
Power Locks . . . . . . . . . . . . . . . . . . . . 29
Drive Belt Routing, Engine . . . . . . 303
Drive Systems All-Wheel Drive . . . . . . . . . . 182, 228
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 116
Driving Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 200
Defensive . . . . . . . . . . . . . . . . . . . . . 161
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 161
For Better Fuel Economy . . . . . . . 22
Hill and Mountain Roads . . . . . . 165
If the Vehicle is Stuck . . . . . . . . . 167
Loss of Control . . . . . . . . . . . . . . . 163
Off-Road Recovery . . . . . . . . . . . 163
Vehicle Load Limits . . . . . . . . . . . 167
Wet Roads . . . . . . . . . . . . . . . . . . . 164
Winter . . . . . . . . . . . . . . . . . . . . . . . . 165
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 151
E
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 207
Electrical System Engine Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 233

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Index 337
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 105
Text Telephone (TTY) Users . . . . 307
Theft-Deterrent Systems . . . . . . . . . 35Immobilizer . . . . . . . . . . . . . . . . . . . . . 35
Third-Row Seats . . . . . . . . . . . . . . . . . 51
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242 All-Season . . . . . . . . . . . . . . . . . . . . 243
Buying New Tires . . . . . . . . . . . . . 256
Chains . . . . . . . . . . . . . . . . . . . . . . . . 261
Changing . . . . . . . . . . . . . . . . . . . . . 262
Compact Spare . . . . . . . . . . . . . . . 270
Designations . . . . . . . . . . . . . . . . . 246
Different Size . . . . . . . . . . . . . . . . . 258
If a Tire Goes Flat . . . . . . . . . . . . 261
Inspection . . . . . . . . . . . . . . . . . . . . 254
Messages . . . . . . . . . . . . . . . . . . . . 130
Pressure Light . . . . . . . . . . . . . . . . .114
Pressure Monitor Operation . . 251
Pressure Monitor System . . . . . 250
Rotation . . . . . . . . . . . . . . . . . . . . . . 255
Sidewall Labeling . . . . . . . . . . . . . 244
Terminology and Definitions . . 247
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 258
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 260 Tires (cont'd)
Wheel Replacement . . . . . . . . . . 260
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 256
Winter . . . . . . . . . . . . . . . . . . . . . . . . 243
Tow/Haul Mode . . . . . . . . . . . . . . . . . 181
Tow/Haul Mode Light . . . . . . . . . . . 112
Towing Driving Characteristics . . . . . . . . 200
Equipment . . . . . . . . . . . . . . . . . . . . 205
General Information . . . . . . . . . . 200
Recreational Vehicle . . . . . . . . . . 275
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 203
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 274
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 184
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 203
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 179
Fluid, Automatic . . . . . . . . . . . . . . 216
Messages . . . . . . . . . . . . . . . . . . . . 131
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . . 310
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 145
U
Uniform Tire Quality Grading . . . 258
Universal Remote System . . . . . . 139Operation . . . . . . . . . . . . . . . . . . . . . 141
Programming . . . . . . . . . . . . . . . . . 139
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 34
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 162
Identification Number (VIN) . . . 301
Load Limits . . . . . . . . . . . . . . . . . . . 167
Messages . . . . . . . . . . . . . . . . . . . . 123
Personalization . . . . . . . . . . . . . . . 132
Reminder Messages . . . . . . . . . . 132
Remote Start . . . . . . . . . . . . . . . . . . . 27
Security . . . . . . . . . . . . . . . . . . . . . . . . 34
Speed Messages . . . . . . . . . . . . . 132
Towing . . . . . . . . . . . . . . . . . . . . . . . . 274
Vehicle Ahead Indicator . . . . . . . . 113
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 249
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 316
Ventilation, Air . . . . . . . . . . . . . . . . . . 158
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 40