phone GMC CANYON 2010 User Guide

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for
Text Telephone (TTY) Users.........................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-7
Scheduling Service Appointments....................8-10
Courtesy Transportation Program....................8-10
Collision Damage Repair................................8-11Reporting Safety Defects................................8-14
Reporting Safety Defects to the
United States Government..........................8-14
Reporting Safety Defects to the
Canadian Government................................8-15
Reporting Safety Defects to General Motors.....8-15
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-17
OnStar
®......................................................8-18
Radio Frequency Identification (RFID)..............8-18
Radio Frequency Statement...........................8-18
Section 8 Customer Assistance Information
8-1

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you can
file with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to filling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
8-3

STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps One and Two,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/Arbitration
Program. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims.
The program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire dispute
settlement process, from the time you file your
complaint to the final decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-4

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/gmc
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find GMC dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
GMC — www.gmc.com
GMC Merchandise — www.gmccollection.com
Help Center — www.gmc.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. However, if a customer wishes to
write or e-mail GMC, the letter should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
8-6

GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your vehicle,
such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details. TTY users
call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-GMC-8782
(1-800-462-8782); (Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number of the
vehicle
•Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
•Description of the problem
8-7

If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-7for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
8-13

Bulb Replacement (cont.)
Halogen Bulbs............................................6-50
Headlamp Aiming........................................6-50
Headlamps.........................................6-50, 6-51
License Plate Lamps....................................6-54
Taillamps, Turn Signal, Stoplamps and
Back-up Lamps........................................6-53
Buying New Tires...........................................6-73
C
Calibration.....................................................3-37
California
Perchlorate Materials Requirements................. 6-4
Warning....................................................... 6-4
California Fuel.................................................. 6-6
Calling for Assistance........................................ 8-7
Canada........................................................... 8-6
Canadian Owners............................................... iii
Canadian Owners (Propriétaires Canadiens)........... iii
Capacities and Specifications..........................6-118
Carbon Monoxide
Engine Exhaust...........................................3-34
Tailgate........................................................ 3-8
Winter Driving.............................................5-29
Care of
Safety Belts..............................................6-105
CD Messages................................................4-55
CD, MP3 .......................................................4-56Cellular Phone Usage......................................4-62
Center Console Storage...................................3-40
Center High-Mounted Stoplamp (CHMSL)...........6-52
Certification/Tire Label.....................................5-38
Chains, Tire...................................................6-78
CHANGE OIL .................................................4-38
Charging System Light....................................4-24
Check
Engine Lamp..............................................4-28
Check Engine Light.........................................4-28
Checking Brake Fluid......................................6-40
Checking Coolant............................................6-31
Checking Engine Oil........................................6-15
Checking Things Under the Hood......................6-10
Chemical Paint Spotting.................................6-109
Child Restraints
Infants and Young Children...........................2-38
Lower Anchors and Tethers for Children..........2-46
Older Children.............................................2-35
Securing a Child Restraint in a
Rear Seat Position...................................2-58
Securing a Child Restraint in the
Center Front Seat Position........................2-60
Securing a Child Restraint in the
Right Front Seat Position
..........................2-60
Systems.....................................................2-42
Where to Put the Restraint...........................2-44
Chime Level Adjustment..................................4-63
Cigarette Lighter.............................................4-16
3

Circuit Breakers............................................6-111
Cleaning
Aluminum or Chrome-Plated Wheels.............6-108
Exterior Lamps/Lenses................................6-106
Fabric/Carpet............................................6-103
Finish Care...............................................6-107
Instrument Panel, Vinyl, and Other Plastic
Surfaces...............................................6-105
Interior.....................................................6-102
Leather....................................................6-104
Tires........................................................6-108
Underbody Maintenance.............................6-109
Washing Your Vehicle.................................6-106
Weatherstrips............................................6-105
Windshield and Wiper Blades......................6-107
Cleaning the Mirror.................................3-36, 3-37
Climate Control System...................................4-16
Outlet Adjustment........................................4-18
Climate Controls.............................................1-14
Clock, Setting.................................................4-43
Clutch, Hydraulic.............................................6-26
Cold Temperature Operation.............................6-17
Collision Damage Repair..................................8-11
Collision Parts................................................8-12
Compass.......................................................3-37
Compass Calibration.......................................3-37
Compass Operation.........................................3-37
Compass Variance..........................................3-38
Content Theft-Deterrent....................................3-13
Control of a Vehicle.......................................... 5-3Coolant
Engine.......................................................6-29
Engine Temperature Gage............................4-27
Cooling System..............................................6-27
Courtesy Transportation Program......................8-10
Coverage........................................................ 8-8
Cruise Control
.................................................. 4-7
Light..........................................................4-32
Cupholders....................................................3-40
Current and Past Model Order Forms................8-16
Customer Assistance......................................... 8-6
Offices......................................................... 8-6
Text Telephone (TTY) Users........................... 8-6
Customer Information
Service Publications Ordering Information........8-15
Customer Satisfaction Procedure........................ 8-2
D
Damage Repair, Collision.................................8-11
Data Recorders, Event....................................8-17
Daytime Running Lamps (DRL).........................4-11
Defensive Driving............................................. 5-2
Dinghy Towing................................................5-42
Disc, MP3......................................................4-56
Doing Your Own Service Work........................... 6-4
Dolly Towing..................................................5-44
Dome Lamp ...................................................4-13
Dome Lamp Override......................................4-14
4

Spare Tire....................................................6-101
Installing....................................................6-85
Removing...................................................6-81
Storing.......................................................6-96
Specifications and Capacities..........................6-118
Speedometer..................................................4-20
STAB (Stability) SYS (System) OFF..................4-41
StabiliTrak
®System.......................................... 5-6
StabiliTrak®/TCS Warning Light.........................4-26
Stalling on an Incline.......................................5-23
Starter Switch Check........................................ 7-8
Starting the Engine.........................................3-18
Steering.......................................................... 5-9
Steering in Emergencies..................................5-10
Steering Tips................................................... 5-9
Steering Wheel, Tilt Wheel................................. 4-3
Storage Areas
Center Console...........................................3-40
Cupholders.................................................3-40
Glove Box..................................................3-40
Rear ..........................................................3-41
Stuck in Sand, Mud, Ice, or Snow.....................5-31
Sun Visors.....................................................3-12
Sunroof.........................................................3-42
T
Tachometer....................................................4-20
Tailgate........................................................... 3-8
Taillamps
Turn Signal, Stoplamps and Back-up Lamps....6-53
Temperature Display........................................3-37
Temperature – A, B, C....................................6-76
Testing the Alarm............................................3-14
Text Telephone (TTY) Users............................... 8-6
Theft-Deterrent Feature....................................4-61
Theft-Deterrent Systems...................................3-13
Content Theft-Deterrent................................3-13
PASS-Key
®III+ Electronic Immobilizer............3-15
PASS-Key®III+ Electronic Immobilizer
Operation................................................3-15
Passlock
®...................................................3-14
Tilt Wheel........................................................ 4-3
Time, Setting..................................................4-43
Tire Size.......................................................6-60
Tires.............................................................6-57
Aluminum or Chrome-Plated Wheels,
Cleaning...............................................6-108
Buying New Tires........................................6-73
Chains.......................................................6-78
15