service GMC ENVOY 1998 Owners Manual

Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Roadside Assistance
In
GMC’s Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest GMC dealer or the following special services:
Flat Tire Chunge: Installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fuel Delivery: Delivery
of enough fuel for the customer
to get
to the nearest service station (up to $4.00) will
be covered.
Jump Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Luck Out: Replacement keys or locksmith service will
be covered at no charge if you are unable to gain entry
into your vehicle. Delivery
of the replacement key will
be covered at no charge within 10 miles (16 km).
Emergency Towing Service: Towing to the nearest
GMC dealer
for warranty related disablements will
be covered.
8-5
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Deluxe Trip Routing: Custom-made, computerized
maps using the most direct or scenic route are provided
free
of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and local maps available upon request. Please
be prepared to furnish your Vehicle Identification
Number
(VIN).
Trip Zntermpfion Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to
$500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such
as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note:
you will be required to obtain prior
approval from GMC Roadside Assistance and pay
for
expenses at the time of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call. The
Roadside Assistance services listed are available
to retail and retail lease customers operating 1998 GMC
light duty trucks for a period
of 3 years/36,000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance, such
as providing the name
of the closest dealer or minor technical advice, etc., is
available
to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
8-6
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Just dial GMC Roadside Assistance at
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist you.
Your Roadside Assistance representative will ask for the
following information when your call
is received:
Vehicle Identification Number (VIN)
Name and home address
0 Telephone number and location from which you
0 Location, license plate number and color of your
are calling
GMC
truck
0 Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day,
7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is
not part of or included in th.e
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assi A
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
8-7
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered in conjunction with
the
3 year/36,000 mile (60 000 km) Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
0
0
0
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
A loaner vehicle will be made available for overnight
warranty repairs up
to a five day maximum, or up to a
$30 allowance for a rental vehicle, cab, bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, does not
constitute overnight repairs.)
Gas allowance of up
to $10 a day for rides provided
by another person (i.e., friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to a
five day maximum. All Courtesy
Transportation arrangements will be
administered by your
GMC dealership service
nzanagement. All requests should reflect actual
costs
c1p to and not to exceed the maximum allowable
dollar limits.
Some state insurance regulations make it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves
the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details, contact your GMC dealer.
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.
8-8
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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has
a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K 1 G 352
REPORTING SAFETY- DEFECTS
TO GENERAL MOT0:RS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call
us at 1-800-GMC-8’?82
( 1-800-462-8782) or write:
Pontiac-GMC Customer Assistance Center
P.O.
Box 436008
Pontiac, MI 48343-6008
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Conmunication Centre, 163-005
1908 Colonel
Sam Drive
Oshawa, Ontario L1
H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner‘s manuals and other service
literature are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
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1998 GMC SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1998 GMC
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.O. Box 07130 Detroit, MI 48:
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about
vehicle. The owner’s manual will include the Maintenanl
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE: $15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model
GM vehicles. To request an order form, please
specify year and model name
of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Tme
For Credit Card Orders Only
(VISA-MasterCard-Discovr
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ORDER TOLL FREE service. If further information is needed, write to the address s a own below or call (NOTE: For Credit Card Holders Only)
Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
information within
30 days of delivery. On returns, a re-stocking fee may be applied (Monday-Friday 8:OO AM - 6:OO PM EST)
1-800-782-4356. Material cannot be returned for credit without packing slip with return 1-800-782-4356
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL ’ PRICE TOTAL
EACH* NUMBER
NAME
I YEAR PRICE QTY.
I
I Sewice Manual I I 1998 I I $90.00 I
Car & Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio
1998 $1
0.00 Owner’s Manual Without Portfolio 1998 $1
5.00
NOTE: Dealers
and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME)
(ATTENTION)
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(CITY) (STATE)
(ZIP CODE)
DAYTIME TELEPHONE NO.
0
AREA CODE
:-ORD98 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
P
A
Y
E
N
T
Check or Money
Order payable to
Helm, Inc. (USA funds only - do not send cash.)
0 Mastercard
0 VISA
Discover L
I TOTALMATERIAL I I
Michigan Purchasers
add 6% sales tax
U.S. Order Processing $5.00
Canadian Postage
(See Note Below)
GRAND TOTAL
Account Number: UIn tun CuII urn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE L
are to make checks payable in US. funds. To cover Canadian postage, add $1 1.50 plus the Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
U.S. order processing.
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Climate Control System ........................... 3-2
Clock. Setting
................................... 3-8
Comfort Controls
................................ 3-2
Console Mounted CD Changer
.................... 3- 18
Content Theft-Deterrent
......................... 2- I 1
Control of a Vehicle .............................. 4-6
ConvenienceNet
............................... 2-46
Convex Outside Mirror
.......................... 2-42
Coolant
.................................. 5-14. 6.21
Coolant Heater. Engine .......................... 2- 16
Courtesy Transportation ........................... 8-8
Cruise Control
................................. 2-33
Customer Assistance Information
................... 8- 1
Customer Satisfaction Procedure .................... 8-2
Compact Disc Care
............................. 3-26
Dama. ue. Finish
............................... 6-52
Damage. Sheet Metal ............................ 6-5 1
Daytime Running Lamps ......................... 2-37
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8- IO
Defensive Driving ............................... 4-2
Defrosting
..................................... 3-6
Dimensions. Vehicle
............................ 6-62
Dome Lamps
.................................. 2-39
DoorLocks
..................................... 2-4
Drive
........................................ 2-19
Drive Axle Service
.............................. 7-44
Defogging
..................................... 3-6 Driver Information System
....................... 2-43
Driver Position
................................. i . 12
Driving
City
........................................ 4-31
Defensive
.................................... 4-2
Drunken ..................................... 4-3
Foreign Countries
.............................. 6-5
Freeway
.................................... 4-32
Guidelines
.................................. 4-14
Hill and Mountain Roads ....................... 4-34
In a Blizzard ................................. 4-38
Night
...................................... 4-27
Off-Road
................................... 4-15
OnCurves ...................................
4-9
Rainy Conditions ............................. 4-28
Snowy and Icy Conditions
...................... 4-36
Through Deep Standing Water
................... 4-30
WetRoads
.................................. 4-28
Winter
...................................... 4-36
With
a Trailer ................................ 4-48
Driving On Grades While Towing
a Trailer ........... 4-50
Drunken Driving
................................ 4-3
Electrical Equipment. Adding
............... 3.24. 6.54
Electrical System
............................... 6-54
Electrochomic Inside Day/Night Rearview Mirror
..... 2-40
Electronic Level Control
......................... 4-42
Engine
........................................ 6-9
Coolant Heater
............................... 2-16
Coolant Level Check
.......................... 7-39
Coolant Temperature Gage ..................... 2-66
9-3
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GloveBox .................................... 2-42
Gross Axle Weight Rating ........................ 4-40
Gross Vehicle Weight Rating ...................... 4-40
Guide en Franpis
11 .. .................................
GVWR ....................................... 4-40
Halogen Bulbs
................................ 6-32
Hazard Warning Flashers
.......................... 5-2
Head Restraints
................................. 1-5
Headlamps .................................... 2-36
Bulb Replacement
............................ 6-32
HighLow Beam Changer
...................... 2-3 1
On Reminder ................................ 2-37
Hearing Impaired. Customer Assistance
.............. 8-4
Heated Front Seats
............................... 1-3
Heated Outside Rearview Mirror ................... 2-42
High Intensity Discharge Lighting
.................. 6-3 1
Highway Hypnosis .............................. 4-34
Hill and Mountain Roads
......................... 4-34
Hitches. Trailer
................................. 4-46
Hood
.......................................... 6-8
Horn ......................................... 2-29
Hydroplaning
.................................. 4-30
Heating
........................................ 3-5
Ignition Positions
.................................... 2-14
Transmission Lock Check
...................... 7-42
Ignition Transmission Lock Check
................. 7-42
Illuminated Entry
............................... 2-39
Inflation. Tire
............................. 6-37. 7-39 Inflator
. Accessory .............................. 2-50
Inspections
Brakesystem
................................ 7-44
Engine Cooling Systetn
........................ 7-43
Exhaust Systems
............................. 7-43
Front Drive Axle Boot Seal
..................... 7-43
Steering
.................................... 7-43
Suspension
.................................. 7-43
Throttle System
.............................. 7-44
Transfer
Case ................................ 7-44
Instrument Panel
............................... 2-58
Cleaning
.................................... 6-48
Cluster
..................................... 2-60
FuseBlock
.................................. 6-56
Interior Lamps ................................. 2-39
Jacking Equipment
............................. 5-24
Jump Starting
................................... 5-3
Key
in the Ignition ............................. 2-11
Key Lock Cylinders Service
...................... 7-40
Keyless Entry System
............................ 2-6
Keys
.......................................... 2-2
Labels
Certification/Tire
............................. 4-40
Fuse
.................................. 6.56. 6.58
Safety Belt
.................................. 1-53
Service Parts Identification ..................... 6-54
Vehicle Identification Number
................... 6-54
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