mileage GMC ENVOY 2000 Owner's Guide

Long Trip/Highway Scheduled Maintenance
7-38
75,000 Miles (125 000 km)

Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service.

Lubricate chassis components (or every 12 months, whichever occurs first).
(See footnote #.)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking. (See footnote **.)

Change automatic transmission fluid and filter if the vehicle is mainly driven
under one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90
F (32
C) or higher.
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you do not use your vehicle under any of these conditions, change the fluid
and filter every 50,000 miles (83 000 km).
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.) ACTUAL
SERVICED BY:MILEAGE
DATE
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Long Trip/Highway Scheduled Maintenance
7-39
82,500 Miles (137 500 km)

Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service.

Lubricate chassis components (or every 12 months, whichever occurs first).
(See footnote #.)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking. (See footnote **.)

Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
90,000 Miles (150 000 km)

Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service.

Lubricate chassis components (or every 12 months, whichever occurs first).
(See footnote #.)

Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking. (See footnote **.)

Change automatic transmission fluid and filter if the vehicle is mainly driven
under one or more of these conditions:
± In heavy city traffic where the outside temperature regularly reaches
90
F (32
C) or higher.
(Continued)
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
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Long Trip/Highway Scheduled Maintenance
7-40
90,000 Miles (150 000 km) (Continued)
± In hilly or mountainous terrain.
± When doing frequent trailer towing.
± Uses such as found in taxi, police or delivery service.
If you do not use your vehicle under any of these conditions, change the fluid
and filter every 50,000 miles (83 000 km).

Replace fuel filter.
An Emission Control Service. (See footnote
.)
Replace engine air cleaner filter.
An Emission Control Service.
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)
97,500 Miles (162 500 km)
Change engine oil and filter (or every 12 months, whichever occurs first).
An Emission Control Service.
Lubricate chassis components (or every 12 months, whichever occurs first).
(See footnote #.)
Check rear/front axle fluid level and add fluid as needed. Check constant
velocity joints and axle seals for leaking. (See footnote **.)
Rotate tires. See ªTire Inspection and Rotationº in the Index for proper
rotation pattern and additional information. (See footnote +.)ACTUAL
SERVICED BY:MILEAGE
DATE
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Long Trip/Highway Scheduled Maintenance
7-41
100,000 Miles (166 000 km)

Inspect spark plug wires.
An Emission Control Service.

Replace spark plugs.
An Emission Control Service.

If you haven't used your vehicle under severe service conditions listed
previously and, therefore, haven't changed your automatic transmission fluid,
change both the fluid and filter.

Inspect Positive Crankcase Ventilation (PCV) valve.
An Emission Control Service.
150,000 Miles (240 000 km)

Drain, flush and refill cooling system (or every 60 months since last service,
whichever occurs first). See ªEngine Coolantº in the Index for what to use.
Inspect hoses. Clean radiator, condenser, pressure cap and neck. Pressure test
the cooling system and pressure cap.
An Emission Control Service.
ACTUAL
SERVICED BY:MILEAGE
DATE
ACTUAL
SERVICED BY:MILEAGE
DATE
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8-3
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot be
resolved by the dealership without further help, contact
the GMC Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer Assistance
prompt). In Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileageWhen contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.
STEP THREE -- Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you
continue to remain unsatisfied after following the
procedure outlined in Steps One and Two, file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
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8-4
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you are required to resort to this informal dispute
resolution program prior to filing any court action, use of
the program is free of charge and your case will generally
be heard within 40 days. If you do not agree with the
decision given in your case, you may reject it and proceed
with any other venue for relief available to you.
You may contact the BBB using the toll
-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
-1804
Telephone: 1
-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech
-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center. Any TTY
user can communicate with GMC by dialing:
1
-800-GMC-8583 (462-8583). (TTY users in
Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to GMC,
the letter should be addressed to GMC's Customer
Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343-6008
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text
Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
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8-7
Trip Interruption Assistance: GMC will reimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty disablement. Trip
Interruption service covers expenses such as meals and
overnight lodging if vehicle disablement occurs at least
150 miles (240 km) from your home or rental property.
Please Note: you will be required to obtain prior
approval from GMC Roadside Assistance and pay for
expenses at the time of disablement. Original receipts
should be submitted to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when you call.
The Roadside Assistance services listed are available
to retail and retail lease customers operating 2000 GMC
light duty trucks for a period of 3 years/36,000 miles
(60 000 km). All services must be pre
-arranged by
GMC Roadside Assistance.
Over
-the-phone assistance, such as providing the
name of the closest dealer or minor technical advice,
etc., is available to all owner/operators of GMC trucks,
regardless of vehicle or mileage.
Just dial GMC Roadside Assistance at
1
-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt) to reach a qualified representative
who can assist you.Your Roadside Assistance representative will ask for the
following information when your call is received:

Vehicle Identification Number (VIN)

Name and home address

Telephone number and location from which you
are calling

Location, license plate number and color of your
GMC truck

Mileage of vehicle and description of problem
Roadside Assistance is available 24 hours a day, 7 days
a week, 365 days a year, including weekends and
holidays. Should you have any questions about roadside
assistance, call the GMC Roadside Assistance Center or
contact your dealer.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1
-800-268-6800 for emergency services.
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8-9
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts.
This requires that you sign and complete a rental
agreement and meet state, local and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like
-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper
-to-Bumper warranty coverage period,
but it is not part of the New Vehicle Limited Warranty.
A separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new
vehicle provides detailed warranty coverage information.Courtesy Transportation is available only at
participating dealers and all program options, such as
shuttle service, may not be available at every dealer.
Please contact your dealer for specific information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles: For warranty repairs during the
Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any time
and to resolve all questions of claim eligibility pursuant to the
terms and conditions described herein at its sole discretion.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
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