service GMC SAVANA 2009 Owners Manual

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition,
for U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported
by original receipts. See your dealer for information
regarding the allowance amounts for reimbursement
of fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein
at its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is damaged,
have the damage repaired by a qualified technician using
the proper equipment and quality replacement parts.
Poorly performed collision repairs diminish your vehicle’s
resale value, and safety performance can be
compromised in subsequent collisions.
7-11

If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-7for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
7-13

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-GMC-8782 (1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service of
your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
7-15

Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the vehicle’s
performance and how it is driven. For example, your
vehicle uses computer modules to monitor and control
engine and transmission performance, to monitor the
conditions for airbag deployment and deploy airbags in a
crash and, if so equipped, to provide antilock braking to
help the driver control the vehicle. These modules may
store data to help your dealer/retailer technician service
your vehicle. Some modules may also store data about
how you operate the vehicle, such as rate of fuel
consumption or average speed. These modules may also
retain the owner’s personal preferences, such as radio
pre-sets, seat positions, and temperature settings.
7-16

OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection
and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not use
or record personal information or link with any other
GM system containing personal information.
7-18

A
Accessories and Modifications............................ 5-3
Accessory Power Outlets.................................3-18
Adding Equipment to Your Airbag-Equipped
Vehicle.......................................................1-76
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-104
Air Cleaner/Filter, Engine.................................5-20
Air Conditioning..............................................3-19
Airbag
Off Light.....................................................3-28
Passenger Status Indicator...........................3-30
Readiness Light..........................................3-27
Airbag System................................................1-58
Adding Equipment to Your Airbag-Equipped
Vehicle...................................................1-76
Airbag Off Switch........................................1-68
How Does an Airbag Restrain?......................1-66
Passenger Sensing System...........................1-71
Servicing Your Airbag-Equipped Vehicle..........1-76
What Makes an Airbag Inflate?......................1-65
What Will You See After an Airbag Inflates?........1-66
When Should an Airbag Inflate?....................1-63
Where Are the Airbags?...............................1-61
All-Wheel-Drive (AWD) System...................4-8, 5-44
Antenna, Fixed Mast.......................................3-86
Antilock Brake System (ABS)............................. 4-5
Antilock Brake, System Warning Light................3-34Appearance Care
Aluminum Wheels......................................5-101
Care of Safety Belts....................................5-98
Chemical Paint Spotting..............................5-102
Cleaning Exterior Lamps/Lenses....................5-99
Fabric/Carpet..............................................5-97
Finish Care...............................................5-100
Finish Damage..........................................5-102
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-98
Interior Cleaning..........................................5-96
Sheet Metal Damage..................................5-101
Tires........................................................5-101
Underbody Maintenance.............................5-102
Washing Your Vehicle...................................5-99
Weatherstrips..............................................5-98
Windshield and Wiper Blades......................5-100
Appointments, Scheduling Service.....................7-10
Ashtray.........................................................3-19
Audio System.................................................3-65
Audio Steering Wheel Controls......................3-85
Fixed Mast Antenna.....................................3-86
Radio Reception..........................................3-86
Setting the Clock.........................................3-66
Theft-Deterrent Feature................................3-84
Audio System(s).............................................3-68
Automatic Door Lock......................................... 2-8
Automatic Door Unlock...................................... 2-8
1

Child Restraints (cont.)
Securing a Child Restraint in the
Right Front Seat Position..................1-50, 1-54
Where to Put the Restraint...........................1-39
Cigarette Lighter.............................................3-19
Cleaning
Aluminum Wheels......................................5-101
Exterior Lamps/Lenses.................................5-99
Fabric/Carpet..............................................5-97
Finish Care...............................................5-100
Instrument Panel, Vinyl, and Other
Plastic Surfaces.......................................5-98
Interior.......................................................5-96
Tires........................................................5-101
Underbody Maintenance.............................5-102
Washing Your Vehicle...................................5-99
Weatherstrips..............................................5-98
Windshield and Wiper Blades......................5-100
Climate Control System...................................3-19
Outlet Adjustment........................................3-21
Rear Air Conditioning and Heating System.........3-23
Rear Heating System...................................3-22
Clock, Setting.................................................3-66
Collision Damage Repair..................................7-11
Compass.......................................................3-48
Control of a Vehicle.......................................... 4-3
Coolant
Engine.......................................................5-25
Engine Temperature Gage............................3-35
Cooling System..............................................5-24Cruise Control................................................3-10
Cruise Control Light........................................3-41
Customer Assistance Information
Courtesy Transportation................................7-10
Customer Assistance for Text
Telephone (TTY) Users............................... 7-6
Customer Assistance Offices........................... 7-6
Customer Satisfaction Procedure..................... 7-2
GM Mobility Reimbursement Program............... 7-7
Reporting Safety Defects to
General Motors........................................
7-15
Reporting Safety Defects to the
Canadian Government..............................7-15
Reporting Safety Defects to the
United States Government.........................7-14
Roadside Assistance Program......................... 7-7
Service Publications Ordering Information........7-15
D
Daytime Running Lamp...................................3-15
Defensive Driving............................................. 4-2
Delayed Locking............................................... 2-7
DIC Compass.................................................3-48
Disc, MP3......................................................3-79
Doing Your Own Service Work........................... 5-4
Dome Lamp Override......................................3-16
Dome Lamps .................................................3-16
3

Door
60/40 Swing-Out Side Door...........................2-10
Automatic Door Lock..................................... 2-8
Automatic Door Unlock.................................. 2-8
Cargo Door Relocking.................................... 2-7
Delayed Locking........................................... 2-7
Locks.......................................................... 2-6
Power Door Locks......................................... 2-6
Programmable Automatic Door Locks............... 2-7
Rear Door Security Locks............................... 2-8
Rear Doors.................................................2-12
Sliding Side Door.......................................... 2-9
Driver Information Center (DIC).........................3-43
DIC Operation and Displays..........................3-43
DIC Vehicle Customization............................3-59
DIC Warnings and Messages........................3-50
Driving
At Night.....................................................4-12
Before a Long Trip......................................4-13
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Highway Hypnosis.......................................4-14
Hill and Mountain Roads..............................4-14
In Rain and on Wet Roads...........................4-12
Rocking Your Vehicle to Get it Out.................4-18
Winter........................................................4-15
Dual Tire Operation.........................................5-63E
EDR .............................................................7-16
Electrical System
Add-On Equipment.....................................5-104
Engine Compartment Fuse Block.................5-106
Floor Console Fuse Block...........................5-104
Fuses and Circuit Breakers.........................5-104
Headlamp Wiring.......................................5-104
Windshield Wiper Fuses.............................5-104
Electronic Immobilizer
PASS-Key
®III+...........................................2-17
Electronic Immobilizer Operation
PASS-Key
®III+...........................................2-17
Engine
Air Cleaner/Filter.........................................5-20
Check and Service Engine Soon Lamp...........3-36
Coolant......................................................5-25
Coolant Heater............................................2-22
Coolant Temperature Gage...........................3-35
Drive Belt Routing.......................................6-16
Engine Compartment Overview......................5-14
Exhaust.....................................................2-30
Fan Noise..................................................5-33
Oil .............................................................5-15
Oil Life System...........................................5-18
Overheating................................................5-31
Starting......................................................2-20
4

Light (cont.)
Brake System Warning.................................3-33
Charging System.........................................3-31
Cruise Control.............................................3-41
Highbeam On.............................................3-41
Oil Pressure...............................................3-40
Passenger Airbag Status Indicator..................3-30
Safety Belt Reminders..................................3-27
Security.....................................................3-41
StabiliTrak
®Indicator....................................3-34
Tire Pressure..............................................3-35
Tow/Haul Mode ...........................................3-41
Lighting
Entry/Exit...................................................3-17
Lights
Exterior Lamps............................................3-13
Flash-to-Pass............................................... 3-8
High/Low Beam Changer................................ 3-8
On Reminder..............................................3-14
Loading Your Vehicle.......................................4-18
Locking Rear Axle............................................ 4-8
Lockout Protection............................................ 2-9
Locks
Automatic Door Lock..................................... 2-8
Automatic Door Unlock.................................. 2-8
Cargo Door Relocking.................................... 2-7
Delayed Locking........................................... 2-7
Door ........................................................... 2-6
Lockout Protection......................................... 2-9Locks (cont.)
Power Door .................................................. 2-6
Programmable Automatic Door Locks............... 2-7
Rear Door Security Locks............................... 2-8
Loss of Control...............................................4-10
Lower Anchors and Tethers for Children.............1-41M
Maintenance Schedule
Additional Required Services........................... 6-6
At Each Fuel Fill.........................................6-10
At Least Once a Month................................6-10
At Least Once a Year..................................6-11
At the First 100, 1,000 and 6,000 Miles
(160, 1 600 and 10 000 km)......................6-10
Introduction.................................................. 6-2
Maintenance Footnotes.................................. 6-7
Maintenance Record....................................6-17
Maintenance Replacement Parts....................6-15
Maintenance Requirements............................. 6-2
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-13
Scheduled Maintenance................................. 6-4
Using.......................................................... 6-3
Your Vehicle and the Environment................... 6-2
Malfunction Indicator Lamp...............................3-36
Manual Seats................................................... 1-2
Manual Windows............................................2-13
7

Message
DIC Warnings and Messages........................3-50
Mirrors
Manual Rearview Mirror................................2-32
Outside Convex Mirror.................................2-33
Outside Heated Mirrors................................2-34
Outside Manual Mirrors................................2-32
Outside Power Mirrors..................................2-33
Outside Towing Mirrors.................................2-32
MP3 .............................................................3-79
MyGMLink.com................................................ 7-5
N
Navigation System, Privacy..............................7-18
New Vehicle Break-In......................................2-19
Noise Control System, Tampering......................5-47
O
Odometer......................................................3-26
Odometer, Trip...............................................3-26
Off-Road Recovery..........................................4-10
Oil
Engine.......................................................5-15
Pressure Gage............................................3-39
Pressure Light.............................................3-40
Oil, Engine Oil Life System..............................5-18
Older Children, Restraints................................1-30Online Owner Center........................................ 7-5
OnStar, Privacy..............................................7-18
Outlet Adjustment............................................3-21
Outlets
Accessory Power.........................................3-18
Outside
Convex Mirror.............................................2-33
Heated Mirrors............................................2-34
Manual Mirrors............................................2-32
Power Mirrors.............................................2-33
Towing Mirrors............................................2-32
Owner Checks and Services.............................. 6-9
Owners, Canadian............................................... ii
P
Paint, Damage..............................................5-102
Park
Shifting Into................................................2-27
Shifting Out of............................................2-29
Park Brake....................................................2-26
Parking
Over Things That Burn.................................2-29
Passenger Airbag Status Indicator.....................3-30
Passenger Sensing System..............................1-71
Passing.........................................................4-10
PASS-Key
®III+ Electronic Immobilizer...............2-17
PASS-Key®III+ Electronic Immobilizer
Operation...................................................2-17
8