mileage GMC SAVANA 2010 Owner's Manual

Fuel E85 (85% Ethanol)
If the vehicle has the 4.8L V8 engine (VIN Code A), the
5.3L V8 engine (VIN Code 4), or the 6.0L V8 engine
(VIN Code G) and the N15 flexible fuel option, you can
use either unleaded gasoline or ethanol fuel containing
up to 85% ethanol (E85). SeeFuel on page 6-5.In
all other engines, use only the unleaded gasoline
described underGasoline Octane on page 6-6.
Vehicles that have the 4.8L V8 engine (VIN Code A),
the 5.3L V8 engine (VIN Code 4), or the 6.0L V8 engine
(VIN Code G) and the N15 flexible fuel option have a
yellow fuel cap and can use 85% ethanol fuel (E85). See
Fuel E85 (85% Ethanol) on page 6-8.
Driving for Better Fuel Economy
Driving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible.
•Avoid fast starts and accelerate smoothly.
•Brake gradually and avoid abrupt stops.
•Avoid idling the engine for long periods of time.
•When road and weather conditions are appropriate,
use cruise control, if equipped.
•Always follow posted speed limits or drive more
slowly when conditions require.
•Keep vehicle tires properly inflated.
•Combine several trips into a single trip.
•Replace the vehicle’s tires with the same TPC Spec
number molded into the tire’s sidewall near the size.
•Follow recommended scheduled maintenance.
Roadside Assistance Program
U.S.:1-800-GMC-8782 (462-8782)
TTY Users:1-888-889-2438
Canada:1-800-268-6800
As the owner of a new GMC, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.
Online Owner Center
The Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at:www.gmownercenter.com/gmc
(U.S.) orwww.gm.ca(Canada).
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Speedometer and Odometer
The speedometer shows the vehicle speed in both miles
per hour (mph) and kilometers per hour (km/h).
The odometer shows how far the vehicle has been
driven, in either miles (used in the United States)
or kilometers (used in Canada).
This vehicle has a tamper resistant odometer. The
digital odometer will read 999,999 if it is turned back.
If the vehicle needs a new odometer installed, it must be
set to the mileage total of the old odometer. If that is
not possible, then it must be set at zero and a label must
be put on the driver door to show the old mileage
reading when the new odometer was installed.
Trip Odometer
The trip odometer can show how far the vehicle has
been driven since the trip odometer was last set to zero.
Press the Trip/Fuel button on the Driver Information
Center (DIC) switch to display the trip odometer and the
regular odometer information.
SeeDIC Operation and Displays on page 4-38for more
information on resetting the trip odometer.
To display the odometer reading with the ignition off,
press the Trip/Fuel button on the Driver Information
Center (DIC) switch.
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Trip Odometers
Press the trip/fuel button until A or B displays. This
display shows the current distance traveled in either
kilometers (km) or miles (mi) since the last reset for each
trip odometer. Both trip odometers can be used at the
same time.
Each trip odometer can be reset to zero separately by
pressing the set/reset button while the desired trip
odometer is displayed.
The trip odometer has a feature called the retro-active
reset. This can be used to set the trip odometer to
the number of miles (kilometers) driven since the ignition
was last turned on. This can be used if the trip
odometer is not reset at the beginning of the trip.
To use the retro-active reset feature, press and hold
the set/reset button for at least four seconds. The trip
odometer will display the number of kilometers (km) or
miles (mi) driven since the ignition was last turned on and
the vehicle was moving. Once the vehicle begins moving,
the trip odometer will accumulate mileage. For example, if
the vehicle was driven 8 km (5 miles) before it is started
again, and then the retro-active reset feature is activated,
the display will show 8 km (5 miles). As the vehicle
begins moving, the display will then increase to 8.1 km
(5.1 miles), 8.2 km (5.2 miles), etc.If the retro-active reset feature is activated after the
vehicle is started, but before it begins moving, the
display will show the number of kilometers (km) or
miles (mi) that were driven during the last ignition cycle.
Fuel Range
Press the trip/fuel button until FUEL RANGE displays.
This display shows the approximate number of
remaining kilometers (km) or miles (mi) the vehicle can
be driven without refueling. The display will show
LOW if the fuel level is low.
The fuel range estimate is based on an average of the
vehicle’s fuel economy over recent driving history
and the amount of fuel remaining in the fuel tank.
This estimate will change if driving conditions change.
For example, if driving in traffic and making frequent
stops, this display may read one number, but if
the vehicle is driven on a freeway, the number may
change even though the same amount of fuel is in the
fuel tank. This is because different driving conditions
produce different fuel economies. Generally, freeway
driving produces better fuel economy than city driving.
If your vehicle is low on fuel, the FUEL LEVEL LOW
message will be displayed. See “FUEL LEVEL LOW”
underDIC Warnings and Messages on page 4-44
for more information.
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This vehicle has an airbag system. Before attempting to
do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 2-77.
Keep a record with all parts receipts and list the mileage
and the date of any service work performed. See
Maintenance Record on page 7-15.
Adding Equipment to the Outside of
the Vehicle
Things added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer performance.
Check with your dealer/retailer before adding equipment
to the outside of the vehicle.
Fuel
For diesel engine vehicles, see “Diesel Fuel
Requirements and Fuel System” in the DURAMAX®
Diesel manual.
For vehicles with gasoline engines, please read this.
Gasoline
Use of the recommended fuel is an important part of the
proper maintenance of this vehicle. To help keep the
engine clean and maintain optimum vehicle
performance, we recommend the use of gasoline
advertised as TOP TIER Detergent Gasoline.
Look for the TOP TIER label on the fuel pump to ensure
gasoline meets enhanced detergency standards
developed by auto companies. A list of marketers
providing TOP TIER Detergent Gasoline can be found
at www.toptiergas.com.
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Engine Oil Additives / Engine Oil
Flushes
Do not add anything to the oil. The recommended
oils with the starburst symbol that meet GM
Standard GM6094M are all that is needed for good
performance and engine protection.
Engine oil system flushes are not recommended and
could cause engine damage not covered by the vehicle
warranty.
Engine Oil Life System
When to Change Engine Oil
This vehicle has a computer system that indicates when
to change the engine oil and filter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change is indicated can vary considerably.
For the oil life system to work properly, the system
must be reset every time the oil is changed.
When the system has calculated that oil life has been
diminished, it indicates that an oil change is necessary.
A CHANGE ENGINE OIL SOON message comes on.
SeeDIC Warnings and Messages on page 4-44.
Change the oil as soon as possible within the next
1 000 km (600 miles). It is possible that, if driving under
the best conditions, the oil life system might not
indicate that an oil change is necessary for over a year.However, the engine oil and filter must be changed at
least once a year and at this time the system must
be reset. Your dealer/retailer has trained service people
who will perform this work using genuine parts and
reset the system. It is also important to check the oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, the oil must be
changed at 5 000 km (3,000 miles) since the last oil
change. Remember to reset the oil life system whenever
the oil is changed.
How to Reset the Engine Oil Life
System
The Engine Oil Life System calculates when to change
the engine oil and filter based on vehicle use.
Whenever the oil is changed, reset the system so it can
calculate when the next oil change is required. If a
situation occurs where the oil is changed prior to
a CHANGE ENGINE OIL SOON message being turned
on, reset the system.
To reset the CHANGE ENGINE OIL SOON message:
1. Turn the ignition key to ON/RUN with the engine off.
2. Fully press and release the accelerator pedal
slowly three times within five seconds.
3. Turn the key to LOCK/OFF.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the GMC Consumer Relations Manager
at 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, call General Motors of
Canada Customer Communication at 1-800-263-3777
(English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting GMC, remember that your concern will
likely be resolved at a dealer’s facility. That is why we
suggest following Step One first.
STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you can
file with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
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Although you may be required to resort to this informal
dispute resolution program prior to filling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps One and Two,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/ArbitrationProgram. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-3

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported by
original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle that
you obtain if your vehicle is kept for an overnight warranty
repair. Rental reimbursement will be limited and must be
supported by original receipts. This requires that you sign
and complete a rental agreement and meet state/
provincial, local, and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.You are responsible for fuel usage charges and may also
be responsible for taxes, levies, usage fees, excessive
mileage, or rental usage beyond the completion of the
repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
All program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer for
specific information about availability. All Courtesy
Transportation arrangements will be administered by
appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at any
time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described herein at
its sole discretion.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualified
technician using the proper equipment and quality
replacement parts. Poorly performed collision repairs
diminish your vehicle’s resale value, and safety
performance can be compromised in subsequent
collisions.
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