service GMC SAVANA 2020 Owner's Manual

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
338 OnStar
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location. .
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0212. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
340 Connected Services
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 340
Connections . . . . . . . . . . . . . . . . . . 341
Diagnostics . . . . . . . . . . . . . . . . . . . 342
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the
OnStar app on the infotainment
display. For other vehicles press
=
as follows. Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Connected Services 341
Get My Destination1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters and
numbers to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
342 Connected Services
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 345
Child Restraints (cont'd)Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 63
Older Children . . . . . . . . . . . . . . . . . . 55
Securing . . . . . . . . . . . . . . . . . . . . 70, 72
Systems . . . . . . . . . . . . . . . . . . . . . . . . 59
Cigarette Lighter . . . . . . . . . . . . . . . . . 84
Circuit Breakers . . . . . . . . . . . . . . . . 248
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 293
Interior Care . . . . . . . . . . . . . . . . . . 297
Climate Control Systems . . . . . . . 143
Air Conditioning . . . . . . . . . . . . . . 143
Heating . . . . . . . . . . . . . . . . . . . . . . . 143
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Rear Heating System . . . . . . . . . 145
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Cluster, Instrument . . . . . . . . . . . . . . 86
Collision Damage Repair . . . . . . . 327
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 76
Compass . . . . . . . . . . . . . . . . . . . . . . . . 81
Connected Services Connections . . . . . . . . . . . . . . . . . . 341
Diagnostics . . . . . . . . . . . . . . . . . . . 342
Navigation . . . . . . . . . . . . . . . . . . . . 340
Connections Connected Services . . . . . . . . . . 341 Control
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 177
Control of a Vehicle . . . . . . . . . . . . . 152
Convex Mirrors . . . . . . . . . . . . . . . . . . 21
Coolant Engine Temperature Gauge . . . . 89
Cooling . . . . . . . . . . . . . . . . . . . . 143, 146
Cooling System . . . . . . . . . . . . . . . . . 229
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 326
Cruise Control . . . . . . . . . . . . . . . . . . 179 Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Customer Assistance . . . . . . . . . . . 323 Offices . . . . . . . . . . . . . . . . . . . . . . . . 322
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 323
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 329
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 320
Cybersecurity . . . . . . . . . . . . . . . . . . . 332
D
Damage Repair, Collision . . . . . . . 327
Danger, Warning, and Caution . . . . 2 Data Collection
Infotainment System . . . . . . . . . . 333
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Data Recorders, Event . . . . . . . . . 332
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 110
Defensive Driving . . . . . . . . . . . . . . . 151
Delayed Locking . . . . . . . . . . . . . . . . . 14
Devices
Auxiliary . . . . . . . . . . . . . . . . . . . . . . 130
Diagnostics
Connected Services . . . . . . . . . . 342
Distracted Driving . . . . . . . . . . . . . . . 150
Dome Lamps . . . . . . . . . . . . . . . . . . . 113
Door Cargo Door Relocking . . . . . . . . . . 14
Delayed Locking . . . . . . . . . . . . . . . . 14
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Power Locks . . . . . . . . . . . . . . . . . . . . 14
Rear Doors . . . . . . . . . . . . . . . . . . . . . 18
Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Sliding . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Drive Belt Routing, Engine . . . . . . 319
Driver Assistance Systems . . . . . 181
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . . 99
Driving Better Fuel Economy . . . . . . . . . 150

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 347
Front SeatsAdjustment . . . . . . . . . . . . . . . . . . . . . 27
Front Storage . . . . . . . . . . . . . . . . . . . . 76
Front Turn Signal Bulb Replacement . . . . . . . . . . . . 244
Fuel Additives . . . . . . . . . . . . . . . . . . . . . 191
Economy, Driving for Better . . . 150
Filling a Portable Fuel
Container . . . . . . . . . . . . . . . . . . . 194
Filling the Tank . . . . . . . . . . . . . . . 193
Foreign Countries . . . . . . . . . . . . 191
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Low Fuel Warning Light . . . . . . . . . 98
Prohibited Fuels . . . . . . . . . . . . . . 191
Recommended . . . . . . . . . . . . . . . 191
Top Tier . . . . . . . . . . . . . . . . . . . . . . 190
Full-Size Spare Tire . . . . . . . . . . . . 286
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 248
Floor Console Fuse Block . . . . 252
Fuses and Circuit Breakers . . . 248
G
Gauges Engine Coolant Temperature . . . 89
Engine Oil Pressure . . . . . . . . . . . . 88 Gauges (cont'd)
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Odometer . . . . . . . . . . . . . . . . . . . . . . . 87
Speedometer . . . . . . . . . . . . . . . . . . . 87
Trip Odometer . . . . . . . . . . . . . . . . . . 87
Voltmeter . . . . . . . . . . . . . . . . . . . . . . . 89
Warning Lights and
Indicators . . . . . . . . . . . . . . . . . . . . . 85
General Information Service and Maintenance . . . . . 302
Towing . . . . . . . . . . . . . . . . . . . . . . . . 195
Vehicle Care . . . . . . . . . . . . . . . . . . 214
Glass, Enhanced Technology . . . . 24
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . 323
H
Halogen Bulbs . . . . . . . . . . . . . . . . . . 244
Hazard Warning Flashers . . . . . . . 112
Head Restraints . . . . . . . . . . . . . . . . . 27
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . . . 244
Automatic . . . . . . . . . . . . . . . . . . . . . . 111
Bulb Replacement . . . . . . . . . . . . 244
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . .110
Flash-to-Pass . . . . . . . . . . . . . . . . . .110
High-Beam On Light . . . . . . . . . . . . 98 Headlamps (cont'd)
High/Low Beam Changer . . . . . .110
Heated Mirrors . . . . . . . . . . . . . . . . . . . 22
Heater Engine Coolant . . . . . . . . . . . . . . . 166
Heating . . . . . . . . . . . . . . .143, 145, 146
High-Beam On Light . . . . . . . . . . . . . 98
Hill and Mountain Roads . . . . . . . . 155
Hill Start Assist (HSA) . . . . . . . . . . 176
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
How to Wear Seat Belts Properly . . . . . . . . . . . . . . . . . . . . . . . . 34
HVAC . . . . . . . . . . . . . . . . .143, 145, 146
I
Idle System Fast . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Ignition Positions . . . . . . . . . . . . . . . 162
Ignition Transmission Lock Check . . . . . . . . . . . . . . . . . . . . . . . . . 242
Immobilizer . . . . . . . . . . . . . . . . . . . . . . 20
Indicator
Vehicle Ahead . . . . . . . . . . . . . . . . . . 96
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . . . 57
Information Publication Ordering . . . . . . . . . . 329

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 349
Lower Anchors and Tethersfor Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . . 63
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 315
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 309
Maintenance Schedule . . . . . . . . . 304 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 312
Malfunction Indicator Lamp . . . . . . 92
Manual Mirrors . . . . . . . . . . . . . . . . . . 21
Manual Mode . . . . . . . . . . . . . . . . . . . 173
Manual Windows . . . . . . . . . . . . . . . . 23
Media Avoiding Untrusted Devices . . 125
Messages Engine Power . . . . . . . . . . . . . . . . 104
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 103
Vehicle Speed . . . . . . . . . . . . . . . . 104
Mirrors Convex . . . . . . . . . . . . . . . . . . . . . . . . . 21
Folding . . . . . . . . . . . . . . . . . . . . . . . . . 22
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 22
Manual . . . . . . . . . . . . . . . . . . . . . . . . . 21
Manual Rearview . . . . . . . . . . . . . . . 22 Mirrors (cont'd)
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . 21
Mirrors, Interior Rearview . . . . . . . . 22
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . . . 263
Multi-band Antenna . . . . . . . . . . . . . 125
N
Navigation
Connected Services . . . . . . . . . . 340
New Vehicle Break-In . . . . . . . . . . . 161
Noise Control System . . . . . . . . . . 240
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 87
Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Off-Road
Recovery . . . . . . . . . . . . . . . . . . . . . 153
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 221
Engine Oil Life System . . . . . . . 223
Engine Oil Pressure Gauge . . . . . 88
Pressure Light . . . . . . . . . . . . . . . . . . 97
Older Children, Restraints . . . . . . . 55
Online Owner Center . . . . . . . . . . . 323
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 333
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 336 OnStar Emergency . . . . . . . . . . . . . 335
OnStar Overview . . . . . . . . . . . . . . . 334
OnStar Security . . . . . . . . . . . . . . . . 336
OnStar System . . . . . . . . . . . . . . . . . 135
Operation
Infotainment System . . . . . . . . . . 120
Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Overheating, Engine . . . . . . . . . . . . 234
Overview . . . . . . . . . . . . . . . . . . 117, 119 Instrument Panel . . . . . . . . . . . . . . . . 5
P
Park
Shifting Out of . . . . . . . . . . . . . . . . 169
Park Assist . . . . . . . . . . . . . . . . . . . . . 184
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 176
Brake and P (Park)Mechanism Check . . . . . . . . . . 242
Over Things That Burn . . . . . . . 169
Perchlorate Materials Requirements, California . . . . . . 215
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 104
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . 136

GMC Savana Owner Manual (GMNA-Localizing-U.S./Canada-13882574) -
2020 - CRC - 11/1/19
Index 351
Safety Defects Reporting (cont'd)U.S. Government . . . . . . . . . . . . . 330
Safety Locks . . . . . . . . . . . . . . . . . 14, 15
Safety System Check . . . . . . . . . . . . 42
Satellite Radio . . . . . . . . . . . . . . . . . . 123
Scheduling Appointments . . . . . . . 325
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 33 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Extender . . . . . . . . . . . . . . . . . . . . . . . . 42
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . 34
Lap-Shoulder Belt . . . . . . . . . . . . . . 36
Reminders . . . . . . . . . . . . . . . . . . . . . . 90
Replacing after a Crash . . . . . . . . 43
Use During Pregnancy . . . . . . . . . . 41
Seats
Adjustment, Front . . . . . . . . . . . . . . . 27
Head Restraints . . . . . . . . . . . . . . . . 27
Power Adjustment, Front . . . . . . . 27
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reclining Seatbacks . . . . . . . . . . . . 28
Securing Child Restraints . . . . 70, 72
Security Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
OnStar . . . . . . . . . . . . . . . . . . . . . . . 336
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 19
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 19
Service . . . . . . . . . . . . . . . . . . . . . . . . . 148 Service (cont'd)
Accessories and
Modifications . . . . . . . . . . . . . . . . 215
Climate Control System . . . . . . . 143
Doing Your Own Work . . . . . . . . 215
Maintenance Records . . . . . . . . 315
Maintenance, General Information . . . . . . . . . . . . . . . . . . 302
Parts Identification . . . . . . . . . . . . 316
Scheduling Appointments . . . . . 325
Services Special Application . . . . . . . . . . . 309
Servicing the Airbag . . . . . . . . . . . . . 53
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 242
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 168
Out of Park . . . . . . . . . . . . . . . . . . . 169
Side Blind Zone Alert (SBZA) . . . 187
Side Door . . . . . . . . . . . . . . . . . . . . . . . 16
Sidemarker Bulb Replacement . . . . . . . . . . . . 244
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 112
Sliding Door . . . . . . . . . . . . . . . . . . . . . 17
Special Application Services . . . . 309 Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 317
Speedometer . . . . . . . . . . . . . . . . . . . . 87
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . . . 96
Start Assist, Hill . . . . . . . . . . . . . . . . . 176
Start Vehicle, Remote . . . . . . . . . . . 12
Starter Switch Check . . . . . . . . . . . 241
Starting the Engine . . . . . . . . . . . . . 164
Steering . . . . . . . . . . . . . . . . . . . . . . . . 152 Fluid, Power . . . . . . . . . . . . . . . . . . 235
Wheel Adjustment . . . . . . . . . . . . . . 79
Wheel Controls . . . . . . . . . . . . . . . . . 79
Storage Areas Front . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Storage Compartments . . . . . . . . . . 76
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 157
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 25
Swing-out Windows . . . . . . . . . . . . . . 24
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 50
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 185
Infotainment . . . . . . . . . . . . . 116, 333
Noise Control . . . . . . . . . . . . . . . . . 240