phone GMC SAVANA PASSENGER 2010 User Guide

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-4
Customer Assistance for Text Telephone
(TTY) Users...............................................8-5
Customer Assistance Offices............................8-5
GM Mobility Reimbursement Program................8-6
Roadside Assistance Program..........................8-6
Scheduling Service Appointments.....................8-9
Courtesy Transportation Program......................8-9
Collision Damage Repair................................8-10Reporting Safety Defects................................8-14
Reporting Safety Defects to the United States
Government..............................................8-14
Reporting Safety Defects to the Canadian
Government..............................................8-14
Reporting Safety Defects to
General Motors.........................................8-14
Service Publications Ordering Information.........8-15
Vehicle Data Recording and Privacy................8-16
Event Data Recorders...................................8-16
OnStar
®......................................................8-17
Navigation System........................................8-17
Radio Frequency Identification (RFID)..............8-18
Radio Frequency Statement...........................8-18
Section 8 Customer Assistance Information
8-1

Although you may be required to resort to this informal
dispute resolution program prior to filling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed after
following the procedure outlined in Steps One and Two,
General Motors of Canada Limited wants you to be aware
of its participation in a no-charge Mediation/ArbitrationProgram. General Motors of Canada Limited has
committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you file your complaint to the final decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685, or call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 1-800-955-5100
Your inquiry should be accompanied by the Vehicle
Identification Number (VIN).
8-3

Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/gmc
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find GMC dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
GMC — www.gmc.com
GMC Merchandise — www.gmccollection.com
Help Center — www.gmc.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred
GM dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-4

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail GMC, the letter should be addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors Business Unit.
8-5

Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Reimbursement
Program
This program, available to qualified applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/
scooter lift.The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-GMC-8782
(1-800-462-8782); (Text telephone (TTY):
1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
8-6

If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
•Check to make sure that you are all right. If you are
uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
•If there has been an injury, call emergency services
for help. Do not leave the scene of a crash until all
matters have been taken care of. Move your vehicle
only if its position puts you in danger or you are
instructed to move it by a police officer.
•Give only the necessary and requested information
to police and other parties involved in the crash. Do
not discuss your personal condition, mental frame of
mind, or anything unrelated to the crash. This will
help guard against post-crash legal action.
•If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 8-6for more information.
•If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
•Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
•Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identification Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
8-12

•If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states/provinces
with “no fault” insurance laws, a report may not be
necessary. This is especially true if there are no
injuries and both vehicles are driveable.
•Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to fix the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable with
their work for a long time.
•Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
8-13

Important:EDR data is recorded by your vehicle only
if a non-trivial crash situation occurs; no data is recorded
by the EDR under normal driving conditions and no
personal data (e.g., name, gender, age, and crash
location) is recorded. However, other parties, such as law
enforcement, could combine the EDR data with the type
of personally identifying data routinely acquired during a
crash investigation.
To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR is
needed. In addition to the vehicle manufacturer, other
parties, such as law enforcement, that have the special
equipment, can read the information if they have access
to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee; in
response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specific vehicle or vehicle owner.OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms and
Conditions for information on data collection and use.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
8-17

Cargo Door Relocking....................................... 3-9
CD, MP3 .......................................................4-72
Center High-Mounted Stoplamp (CHMSL)...........6-51
Chains, Tire...................................................6-78
Charging System Light....................................4-27
Check
Engine Lamp..............................................4-31
Checking Things Under the Hood......................6-12
Chemical Paint Spotting.................................6-102
Child Restraints
Infants and Young Children...........................2-33
Lower Anchors and Tethers for Children..........2-42
Older Children.............................................2-30
Securing a Child Restraint in a Rear Seat
Position..................................................2-49
Securing a Child Restraint in the Right Front
Seat Position...................................2-52, 2-56
Systems.....................................................2-37
Where to Put the Restraint...........................2-40
Cigarette Lighter.............................................4-15
Circuit Breakers............................................6-104
Cleaning
Aluminum Wheels......................................6-101
Exterior Lamps/Lenses................................6-100
Fabric/Carpet..............................................6-97
Finish Care...............................................6-100
Instrument Panel, Vinyl, and Other Plastic
Surfaces.................................................6-98
Interior.......................................................6-96Cleaning (cont.)
Tires........................................................6-102
Underbody Maintenance.............................6-102
Washing Your Vehicle...................................6-99
Weatherstrips..............................................6-99
Windshield and Wiper Blades......................6-101
Climate Control System...................................4-15
Outlet Adjustment........................................4-17
Rear Air Conditioning and Heating System......4-19
Rear Heating System...................................4-18
Climate Controls.............................................1-12
Clock, Setting.................................................4-60
Collision Damage Repair..................................8-10
Compass.......................................................4-43
Control of a Vehicle.......................................... 5-3
Coolant
Engine.......................................................6-28
Engine Temperature Gage............................4-30
Cooling System..............................................6-26
Courtesy Transportation Program........................ 8-9
Cruise Control.................................................. 4-6
Light..........................................................4-36
Customer Assistance......................................... 8-5
Offices......................................................... 8-5
Text Telephone (TTY) Users........................... 8-5
Customer Information
Service Publications Ordering Information........8-15
Customer Satisfaction Procedure........................ 8-2
3

T
Taillamps.......................................................6-52
Tampering with Noise Control System
Prohibited...................................................6-47
Text Telephone (TTY) Users............................... 8-5
Theft-Deterrent Feature....................................4-76
Theft-Deterrent Systems...................................3-20
PASS-Key
®III+ Electronic Immobilizer............3-20
PASS-Key®III+ Electronic Immobilizer
Operation................................................3-20
Tilt Wheel........................................................ 4-3
Time, Setting..................................................4-60
Tires.............................................................6-55
Aluminum Wheels, Cleaning........................6-101
Buying New Tires........................................6-73
Chains.......................................................6-78
Changing a Flat Tire....................................6-80
Cleaning...................................................6-102
Different Size..............................................6-74
Dual Tire Operation.....................................6-64
If a Tire Goes Flat.......................................6-79
Inflation - Tire Pressure................................6-63
Inspection and Rotation................................6-69
Installing the Spare Tire................................6-85
Pressure Light.............................................4-30
Pressure Monitor Operation...........................6-66
Pressure Monitor System..............................6-65Tires (cont.)
Removing the Flat Tire.................................6-85
Removing the Spare Tire and Tools...............6-81
Secondary Latch System..............................6-92
Sidewall Labeling.........................................6-56
Spare Tire..................................................6-96
Storing a Flat or Spare Tire and Tools............6-94
Terminology and Definitions...........................6-60
Uniform Tire Quality Grading.........................6-75
Wheel Alignment and Tire Balance.................6-76
Wheel Replacement.....................................6-76
When It Is Time for New Tires......................6-72
Tow/Haul Mode ...............................................3-33
Tow/Haul Mode Light.......................................4-36
Towing
Recreational Vehicle.....................................5-22
Towing a Trailer..........................................5-26
Your Vehicle
...............................................5-22
Traction
StabiliTrak
®System....................................... 5-5
Transmission
Fluid, Automatic..................................6-20, 6-23
Transmission Operation, Automatic............3-26, 3-31
Transportation Program, Courtesy....................... 8-9
Trip Odometer................................................4-22
Turn and Lane-Change Signals.......................... 4-4
Turn Signal/Multifunction Lever........................... 4-4
13