service GMC SIERRA 2016 Owner's Manual

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
482 Customer Information
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE: $35.00–
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday –Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170 Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/216/220/251/310,
ICES‐001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device. Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
484 Customer Information
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
transmission performance, to
monitor the conditions for airbag
deployment and deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
486 OnStar
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 486
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 487
Security . . . . . . . . . . . . . . . . . . . . . . 487
Navigation . . . . . . . . . . . . . . . . . . . . 487
Connections . . . . . . . . . . . . . . . . . . 488
Diagnostics . . . . . . . . . . . . . . . . . . . 490
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 490
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid
subscription and data plan. OnStar
requires the vehicle battery and
electrical system, cellular service,
and GPS satellite signals to be
available and operating. OnStar acts
as a link to existing emergency
service providers. OnStar may
collect information about you and
your vehicle, including location
information. See OnStar ’s Terms &Conditions and Privacy Statement
for more details including system
limitations at www.onstar.com (U.S.)
or www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. PressQ
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Press
=to:
. Make a call, end a call,
or answer an incoming call.
. Give OnStar Hands-Free Calling
voice commands.
. Give OnStar Turn-by-Turn
Navigation voice commands.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
OnStar 487
.Obtain the Wi-Fi®hotspot name
or SSID and password,
if equipped.
Press
Qto connect to an
Advisor to:
. Verify account information or
update contact information.
. Get driving directions.
. Receive a Diagnostic check of
the vehicle's key operating
systems.
. Receive Roadside Assistance.
. Manage Wi-Fi Settings,
if equipped.
Press
>to get a priority connection
to an OnStar Advisor available 24/
7 to:
. Get help for an emergency.
. Be a Good Samaritan or
respond to an AMBER Alert.
. Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services
Emergency
Emergency Services require an
active, OnStar subscription plan
(excludes Basic Plan). With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
>for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.
Security
If equipped, OnStar provides these
services:
. With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Navigation
OnStar navigation requires a
specific OnStar subscription plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
488 OnStar
2. Request directions to bedownloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Destination Download
Subscribers can have directions
sent to the vehicle’ s navigation
screen, if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system.
See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following OnStar services help
with staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
. Change the default passwords
for the Wi-Fi hotspot and
RemoteLink mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Indentifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions.
OnStar Wi-Fi
®Hotspot (If
Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
OnStar 489
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.1. To retrieve Wi-Fi hotspot information, press
=, wait for
the prompt, then say “Wi-Fi
settings.” On some vehicles,
touch Wi-Fi Settings on the
screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor.
OnStar RemoteLink
®Mobile App
(If Equipped)
Download the OnStar RemoteLink
mobile app to select Apple
®iOS,
Android™, BlackBerry®,
or Windows®mobile devices. OnStar Subscribers can access the
following services from a mobile
device:
.
Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send directions to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
For OnStar RemoteLink information
and compatibility, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide special
offers from restaurants and retailers
on your route, help locate hotels,
or book a room.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK, calling.”

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
490 OnStar
Calling 911 Emergency
1. Press=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”
3. Say “911”without pausing.
System responds: “911.”
4. Say “Call.”System responds:
“OK, dialing 911.”
Retrieve My Number
1. Press=. System responds:
“OnStar ready.”
2. Say “My number.” System
responds: “Your OnStar
Hands-Free Calling number is,”
then says the number.
End a Call
Press=. System responds: “Call
ended.”
Verify Minutes and Expiration
Press=and say “Minutes” then
“Verify” to check how many minutes
remain and their expiration date.
Diagnostics
Advanced Diagnostics provides a
status of the vehicle’ s key systems
with a monthly e-mail, or by
pressing
Q. The Proactive Alerts
feature (if available) can help predict
and alert of potential upcoming
maintenance issues with select
components on the vehicle, before
they become a problem.
OnStar can also monitor and report
tire pressure, if the vehicle is
equipped with a Tire Pressure
Monitoring System.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
. Prior to vehicle purchase.
Press
Qto set up an account.
. With the OnStar Basic Plan,
every 60 days.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar services if
the vehicle is disposed of, sold,
transferred, or if the lease ends.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
OnStar 491
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency
Statement 0482.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
492 OnStar
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the vehicle has not been started for
five days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
.
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to
call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message
may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.

GMC Sierra Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
9234758) - 2016 - crc - 11/9/15
498 Index
California (cont'd)Perchlorate Materials
Requirements . . . . . . . . . . . . . . . 356
California
Proposition
65 Warning . . . . . . . . . .355, 382, 434
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 468
Carbon Monoxide Engine Exhaust . . . . . . . . . . . . . . . 285
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 40
Winter Driving . . . . . . . . . . . . . . . . 267
Cargo
Tie-Downs . . . . . . . . . . . . . . . . . . . . .119
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 181
Caution, Danger, and Warning . . . . 3
CD Player . . . . . . . . . . . . . . . . . . . . . . 203
Center Console Storage . . . . . . . . 118
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 390
Center Seat . . . . . . . . . . . . . . . . . . . . . 57
Chains, Tire . . . . . . . . . . . . . . . . . . . . 422
Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 128
Charging System Light . . . . . . . . . 140 Check
Ignition Transmission Lock . . . 387
Malfunction Indicator
Engine Light . . . . . . . . . . . . . . . . 141
Child Restraints Infants and Young Children . . . . . 88
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . . . . . . 105, 108
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 444
Interior Care . . . . . . . . . . . . . . . . . . 449
Climate Control Systems . . . . . . . . . . . . . . . . . 246, 248
Air Conditioning . . . . . . . . . 246, 248
Dual Automatic . . . . . . . . . . . . . . . 250
Heating . . . . . . . . . . . . . . . . . . 246, 248
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Cluster, Instrument . . . . . . . . . . . . . 130
Collision Damage Repair . . . . . . . 479
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .117
Compass . . . . . . . . . . . . . . . . . . . . . . . 125
Messages . . . . . . . . . . . . . . . . . . . . 154
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 488 Control . . . . . . . . . . . . . . . . . . . . . . . . . 305
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 303
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 144
Control of a Vehicle . . . . . . . . . . . . . 258
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 373
Engine Temperature Gauge . . 135
Cooling System . . . . . . . . . . . . . . . . . 371
Engine Messages . . . . . . . . . . . . 154
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 478
Cruise Control . . . . . . . . . . . . . . . . . . 306 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Cupholders . . . . . . . . . . . . . . . . . . . . . 117
Customer Assistance . . . . . . . . . . . 475 Offices . . . . . . . . . . . . . . . . . . . . . . . . 474
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 475
Customer Information Service PublicationsOrdering Information . . . . . . . . 481
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 472