service GMC SIERRA DENALI 2019 Owners Manual

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
OnStar 447
OnStar OnStar Overview OnStar Overview . . . . . . . . . . . . . 447
OnStar Services Emergency . . . . . . . . . . . . . . . . . . . 448
Security . . . . . . . . . . . . . . . . . . . . . . 449
OnStar Additional Information OnStar Additional
Information . . . . . . . . . . . . . . . . . . 449
OnStar Overview
= Voice Command Button
Q Blue OnStar Button
> Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
.
Flashing Green: On a call.
.
Red: Indicates a problem.
.
Off: System is off. Press
Q twice to speak with an OnStar
Advisor.
Press
Q or call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
448 OnStar Press
= to:
.
Open the OnStar app on the
infotainment display. See the
infotainment manual for
information on how to use the
OnStar app.
Or
.
Make a call, end a call,
or answer an incoming call.
.
Give OnStar Hands-Free Calling
voice commands.
.
Give OnStar Turn-by-Turn
Navigation voice commands.
.
Obtain and customize the Wi-Fi
hotspot name or SSID and
password, if equipped.
Press
Q to connect to an
Advisor to:
.
Verify account information or
update contact information.
.
Get driving directions.
.
Receive a Diagnostic check of
the vehicle's key operating
systems.
.
Receive Roadside Assistance. .
Manage Wi-Fi Settings,
if equipped.
Press
> to get a priority connection
to an OnStar Advisor available
24/7 to:
.
Get help for an emergency.
.
Be a Good Samaritan or
respond to an AMBER Alert.
.
Get assistance in severe
weather or other crisis situations
and find evacuation routes.
OnStar Services Emergency Emergency Services require an
active safety and security plan. With
Automatic Crash Response, built-in
sensors can automatically alert a
specially trained OnStar Advisor
who is immediately connected in to
the vehicle to help.
Press
> for a priority connection to
an OnStar Advisor who can contact
emergency service providers, direct
them to your exact location, and
relay important information.
With OnStar Crisis Assist, specially
trained Advisors are available
24 hours a day, 7 days a week, to
provide a central point of contact,
assistance, and information during a
crisis.
With Roadside Assistance, Advisors
can locate a nearby service provider
to help with a flat tire, a battery
jump, or an empty gas tank.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
OnStar 449
Security If equipped, OnStar provides these
services:
.
With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
.
With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
.
With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle. OnStar Additional
Information In-Vehicle Audio Messages Audio messages may play important
information at the following times:
.
Prior to vehicle purchase. Press
Q to set up an account.
.
After change in ownership and
at 90 days.
Transferring Service Press
Q to request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends. Reactivation for Subsequent
Owners Press
Q and follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
.
Call 1-888-4ONSTAR
(1-888-466-7827).
.
See www.onstar.com (U.S.).
.
See www.onstar.ca (Canada).
.
Call TTY 1-877-248-2080.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
450 OnStar .
Press
Q to speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar — such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming — may prevent service.
See Radio Frequency Statement
0 443 .
Services for People with
Disabilities Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Q to help:
.
Locate a gas station with an
attendant to pump gas.
.
Find a hotel, restaurant, etc.,
that meets accessibility needs.
.
Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN) A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Q or
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
OnStar 451Languages The vehicle can be programmed to
respond in multiple languages.
Press
Q and ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS) .
Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
.
In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Q to try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0 306 . Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
Connected Services 455
Connected
Services Connected Services Navigation . . . . . . . . . . . . . . . . . . . . 455
Connections . . . . . . . . . . . . . . . . . . 456
Diagnostics . . . . . . . . . . . . . . . . . . . 458
Connected Services Navigation Navigation requires a specific
OnStar or connected service plan.
Press
Q to receive Turn-by-Turn
directions or have them sent to the
vehicle ’ s navigation screen,
if equipped.
Turn-by-Turn Navigation 1. Press
Q to connect to an
Advisor.
2. Request directions to be
downloaded to the vehicle.
3. Follow the voice-guided
commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
= to open the OnStar app on the infotainment
display. For other vehicles press
= as follows.
Cancel Route
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Cancel route. ” System
responds: “ Do you want to
cancel directions? ”
3. Say “ Yes. ” System responds:
“ OK, request completed, thank
you, goodbye. ”
Route Preview
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Route preview. ” System
responds with the next three
maneuvers.
Repeat
1. Press
= . System responds:
“ OnStar ready, ” then a tone.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
456 Connected Services 2. Say “ Repeat. ” System
responds with the last direction
given, then responds with
“ OnStar ready, ” then a tone.
Get My Destination
1. Press
= . System responds:
“ OnStar ready, ” then a tone.
2. Say “ Get my destination. ”
System responds with the
address and distance to the
destination, then responds with
“ OnStar ready, ” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle ’ s navigation screen,
if equipped.
Press
Q , then ask the Advisor to
download directions to the vehicle ’ s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myGMC mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
.
Change the default name of the
SSID (Service Set Identifier).
This is your network ’ s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot
information, press
= to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display
the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or
password, press
Q or call
1-888-4ONSTAR to connect
with an Advisor. On some

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
Connected Services 457vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle ’ s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the myGMC
mobile app, or by contacting an
OnStar Advisor. On some vehicles,
Wi-Fi can also be managed from the
Wi-Fi Hotspot menu.
MyGMC Mobile App (If Available)
Download the myGMC mobile app
to compatible Apple and Android
smartphones. GMC users can
access the following services from a
smartphone:
.
Remotely start/stop the vehicle,
if factory-equipped.
.
Lock/unlock doors, if equipped
with automatic locks.
.
Activate the horn and lamps. .
Check the vehicle ’ s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
.
Send destinations to the vehicle.
.
Locate the vehicle on a map
(U.S. market only).
.
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
.
Locate a dealer and schedule
service.
.
Request roadside assistance.
.
Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
.
Connect with GMC on social
media.
Features are subject to change. For
myGMC mobile app information and
compatibility, see my.gmc.com.
An active OnStar or connected
service plan may be required.
A compatible device,
factory-installed remote start, and power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
= to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
= as follows.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-1500-11698638) - 2019 - crc - 5/15/18
458 Connected Services Make a Call
1. Press
= . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Call. Please say the name or
number to call. ”
3. Say the entire number without
pausing, including a “ 1 ” and the
area code. System responds:
“ OK, calling. ”
Calling 911 Emergency 1. Press
= . System responds:
“ OnStar ready. ”
2. Say “ Call. ” System responds:
“ Call. Please say the name or
number to call. ”
3. Say “ 911 ” without pausing.
System responds: “ 911. ”
4. Say “ Call. ” System responds:
“ OK, dialing 911. ”
Retrieve My Number
1. Press
= . System responds:
“ OnStar ready. ” 2. Say “ My number. ” System
responds: “ Your OnStar
Hands-Free Calling number is, ”
then says the number.
End a Call Press
= . System responds: “ Call
ended. ”
Verify Minutes and Expiration Press
= and say “ Minutes ” then
“ Verify ” to check how many minutes
remain and their expiration date.
If equipped, press
= and touch
Account Services to view the
number of remaining minutes,
available Wi-Fi data, and other
account information.
Diagnostics By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For updates on feature capabilities, see
my.gmc.com. Message and data
rates may apply.

GMC Sierra/Sierra Denali Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-1500-11698638) - 2019 - crc - 5/16/18
Index 461Charging
Wireless . . . . . . . . . . . . . . . . . . . . . . 135
Charging System Light . . . . . . . . . 148
Check
Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 149
Ignition Transmission Lock . . . 343
Child Restraints
Infants and Young Children . . . 100
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . 106
Older Children . . . . . . . . . . . . . . . . . . 99
Securing . . . . . . . . . . . . 117, 120, 121
Systems . . . . . . . . . . . . . . . . . . . . . . 103
Circuit Breakers . . . . . . . . . . . . . . . . 350
Cleaning
Exterior Care . . . . . . . . . . . . . . . . . 403
Interior Care . . . . . . . . . . . . . . . . . . 408
Climate Control Systems . . . . . . . 188
Air Conditioning . . . . . . . . . . . . . . 188
Dual Automatic . . . . . . . . . . . . . . . 190
Heating . . . . . . . . . . . . . . . . . . . . . . . 188
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Cluster, Instrument . . . . . . . . . . . . . 138
Collision Damage Repair . . . . . . . 440
Compartments
Storage . . . . . . . . . . . . . . . . . . . . . . . 125
Compass . . . . . . . . . . . . . . . . . . . . . . . 132 Connected Services
Connections . . . . . . . . . . . . . . . . . . 456
Diagnostics . . . . . . . . . . . . . . . . . . . 458
Navigation . . . . . . . . . . . . . . . . . . . . 455
Connections
Connected Services . . . . . . . . . . 456
Control
Hill Descent . . . . . . . . . . . . . . . . . . 245
Traction and Electronic
Stability . . . . . . . . . . . . . . . . . . . . . 243
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 153
Control of a Vehicle . . . . . . . . . . . . . 198
Convex Mirrors . . . . . . . . . . . . . . . . . . 56
Coolant
Engine Temperature Gauge . . 145
Engine Temperature
Warning Light . . . . . . . . . . . . . . . 155
Cooling . . . . . . . . . . . . . . . . . . . . 188, 190
Cooling System . . . . . . . . . . . . . . . . . 327
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 439
Cruise Control . . . . . . . . . . . . . . . . . . 250
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Cupholders . . . . . . . . . . . . . . . . . . . . . 125
Customer Assistance . . . . . . . . . . . 436
Offices . . . . . . . . . . . . . . . . . . . . . . . . 435 Customer Assistance (cont'd)
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 436
Customer Information
Publications Ordering
Information . . . . . . . . . . . . . . . . . . 442
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 433
D Damage Repair, Collision . . . . . . . 440
Danger, Warning, and Caution . . . . 2
Data Collection
Infotainment System . . . . . . . . . . 446
OnStar . . . . . . . . . . . . . . . . . . . . . . . 446
Data Recorders, Event . . . . . . . . . 445
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 179
Defensive Driving . . . . . . . . . . . . . . . 198
Delayed Locking . . . . . . . . . . . . . . . . . 45
Diagnostics
Connected Services . . . . . . . . . . 458
Differential, Limited-Slip . . . . . . . . 250
Distracted Driving . . . . . . . . . . . . . . . 197
Dome Lamps . . . . . . . . . . . . . . . . . . . 183
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 158
Delayed Locking . . . . . . . . . . . . . . . . 45