line GMC SIERRA DENALI 2024 Repair Manual

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
396 Service and Maintenance
‐Any vehicle consistently operated in a
high sand or dust environment such as
those used on oil pipelines and similar
applications.
.Vehicles that are regularly used for short
trips of 6 km (4 mi) or less.
The oil life indicator will show you when
to change the oil and filter. Under severe
conditions the indicator may come on
before 12 000 km (7,500 mi).
* Footnote: Under extreme driving
conditions listed above, it may be
necessary to replace your spark plugs at
more frequent intervals. For further
assistance in determining the most
suitable service maintenance intervals for
your vehicle, please contact your
authorized GM Dealer.
Extreme service is for vehicles mainly
driven off-road in four-wheel drive or used
in farming, mining, forestry, or snow
plowing.
Additional Required Services –Severe
Service
Every 40 000 km (25,000 mi)
.Change transfer case fluid, if equipped
with 4WD. Do not directly power wash
the transfer case and/or front/rear axle
output seals. High pressure water can
overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case
and/or axles and should be replaced.
Every 72 000 km (45,000 mi)
.Change automatic transmission fluid and
filter.
Owner Checks and Services
Every Five Years
.Replace brake fluid.
Every Seven Years
.Replace Air Conditioning Desiccant every
seven years. The air conditioning system
requires maintenance every seven years.
This service requires replacement of the
desiccant to help the longevity and
efficient operation of the air conditioning
system. This service can be complex. See
your dealer.
Multi-Point Vehicle
Inspection (MPVI)
A Multi Point Vehicle Inspection (MPVI)
completed by a GM dealer technician is a
maintenance assessment of your vehicle.
The benefit of the MPVI is to identify and
inform the customer of service items that
require immediate attention and those that
may require attention in the future.
The technician will perform the following
checks on your vehicle. For a complete list
of checks, inspections, and services, see your
dealer.
Some items may not apply to your vehicle
and/or region.
Diagnostics
.OnStar active, if equipped
.Service history/recall check
Engine Oil and Filter
.Engine oil
.Oil life monitor
‐ Reset oil life monitor
Exterior Lights
.Visual inspection

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
398 Service and Maintenance
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
This maintenance section applies to vehicles with a gasoline engine. If the vehicle has a diesel engine, see“Recommended Fluids and Lubricants”
in the Duramax diesel supplement.
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.
Usage Fluid/Lubricant
Automatic Transmission DEXRON ULV Automatic Transmission Fluid.
Chassis Lubrication Chassis lubricant meeting requirements of NLGI #2, Category LB or GC-LB.
Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL coolant. See Cooling System
0 319.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco dexos1
full synthetic is recommended. See Engine Oil0314.
Front and Rear Axle Driveshaft Splines See your dealer.
Front Axle (Four-Wheel Drive) and Rear Axle See your dealer. Hydraulic Brake System DOT 4 Hydraulic Brake Fluid. See Brake Fluid0326.
Hydraulic Power Steering System GM Power Steering Fluid. See your dealer.
Key Lock Cylinders, Hood Hinges, Body Door Hinge Pins, Tailgate Hinge and Linkage, Fuel Door Hinge, Tailgate Handle Pivot Points, Hinges, Latch Bolt, and Linkage Multi-Purpose Lubricant, Superlube. See your dealer.
Transfer Case (Four-Wheel Drive) DEXRON-VI Automatic Transmission Fluid. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Customer Information 405
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 405
Customer Assistance Offices . . . . . . . . . . . 407
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 407
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Roadside Assistance Program . . . . . . . . . 408
Scheduling Service Appointments . . . . . . 410
Courtesy Transportation Program . . . . . 410
Collision Damage Repair . . . . . . . . . . . . . . . 411
Publication Ordering Information . . . . . . 413
Radio Frequency Statement . . . . . . . . . . . . 413
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 414
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 414
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . . 415
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Event Data Recorders . . . . . . . . . . . . . . . . . . 415
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416
Infotainment System . . . . . . . . . . . . . . . . . . 416Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by
your dealer's sales or service departments.
Sometimes, however, despite the best
intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call 1-800-462-8782. In Canada, call General
Motors of Canada Customer Care Centre at
1-800-263-3777 (English), or 1-800-263-7854
(French).

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
406 Customer Information
We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting GMC, remember that your
concern will likely be resolved at a dealer's
facility. That is why we suggest following
Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) AUTO LINE
Program to enforce your rights. The BBB AUTO LINE Program is an
out-of-court program administered by the
BBB National Programs, Inc. to settle
automotive disputes regarding vehicle
repairs or the interpretation of the New
Vehicle Limited Warranty. Although you
may be required to resort to this informal
dispute resolution program prior to filing a
court action, use of the program is free of
charge and your case will generally be heard
within 40 days. If you do not agree with the
decision given in your case, you may reject
it and proceed with any other venue for
relief available to you.
You may contact the BBB AUTO LINE
Program using the toll-free telephone
number or write them at the following
address:
BBB Auto Line a Division of
BBB National Programs, Inc.
1676 International Drive
Suite 550
McLean, VA 22102
Telephone: 1-800-955-5100
www.bbbautoline.org
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Customer Information 407
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
GMC is committed to assisting customers.
Visit us online at www.gmc.com/support
(U.S.) or www.mygmc.ca (Canada) to chat
with us or find answers to commonly asked
questions, tips, vehicle how-to instructions,
and available support.
Need more help? Use the phone numbers or
mailing addresses below for additional
assistance.
United States and Puerto Rico
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (1-800-462-8782)
TTY: Dial 711 relay service and contact
1-800-833-2438
Roadside Assistance: 1-888-881-3302
Canada
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and/or who use
Text Telephones (TTYs), GMC is able to
assist. Please dial the national 711 relay
service and contact 1-800-833-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Account
Create a GMC Account (U.S.) at gmc.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
408 Customer Information
D:Select a dealer and view locations,
maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0401.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My GMC Rewards points.
F: Chat live with online help
representatives.
Visit gmc.com and create an account today.
GMC Owner Centre (Canada)
mygmccanada.ca
Visit the GMC Owner Centre at
mygmccanada.ca (English) or
my.gmccanada.ca (French) to access similar
benefits to the U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket
adaptive equipment required for the vehicle,
such as hand controls or a wheelchair/
scooter lift for the vehicle.
To learn about the GM Mobility program,
see www.gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text Telephone (TTY) users, please dial the
national 711 relay service and contact
1-800-323-9935.
General Motors of Canada also has a
Mobility program. See www.gm.ca, or call
1-800-GM-DRIVE (800-463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone (TTY):
1-888-889-2438).
For Canadian-purchased vehicles, call
1-800-268-6800.
Service is available 24 hours a day, 365 days
a year.
Calling for Assistance
When calling Roadside Assistance, have the
following information ready:
.Your name, home address, and home
telephone number
.Telephone number of your location
.Location of the vehicle
.Model, year, color, and license plate
number of the vehicle
.Odometer reading and Vehicle
Identification Number (VIN)
.Description of the problem
Coverage
Services are provided for the duration of the
vehicle's powertrain warranty.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
414 Customer Information
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors.
If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to:Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-462-8782, or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
In Mexico, call 800-466-0812 or
800-466-0801.
In other Central America and Caribbean
Countries, call 52-555-901-2369.

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
Customer Information 415
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In
the event you suspect any security incident
impacting your data or the safe operation of
your vehicle, please stop operating your
vehicle and contact your dealer.
Event Data Recorders
This vehicle is equipped with an Event Data
Recorder (EDR). The main purpose of an EDR
is to record, in certain crash or near
crash-like situations, such as an air bag
deployment or hitting a road obstacle, data
that will assist in understanding how a
vehicle’s systems performed. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
.How various systems in your vehicle were
operating;
.Whether or not the driver and passenger
safety belts were buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/or brake
pedal; and,
.How fast the vehicle was traveling.
These data can help provide a better
understanding of the circumstances in which
crashes and injuries occur.
Note
EDR data are recorded by your vehicle only
if a non-trivial crash situation occurs; no
data are recorded by the EDR under normal

GMC Sierra/Sierra Denali 2500 HD/3500 HD Owner Manual (GMNA-
Localizing-U.S./Canada-16908340) - 2024 - CRC - 12/7/22
432 Index
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 400
Maintenance Schedule . . . . . . . . . . . . . . . . . . . 394 Recommended Fluids and
Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . . . . 398
Malfunction Indicator Lamp . . . . . . . . . . . . . . . 122
Manual Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Massage Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Media
Avoiding Untrusted Devices . . . . . . . . . . . . 163
Memory Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Messages Engine Power . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Vehicle Speed . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Mirrors Automatic Dimming . . . . . . . . . . . . . . . . . . . . 37
Automatic Dimming Rearview . . . . . . . . . . 38
Blind Spot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Convex . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Folding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Heated . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Interior Rearview . . . . . . . . . . . . . . . . . . . . . . . 38 Mirrors (cont'd)
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Manual Rearview . . . . . . . . . . . . . . . . . . . . . . . 38
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Rear Camera . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Tilt in Reverse . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Trailer Tow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Mode Driver Control . . . . . . . . . . . . . . . . . . . . . . . . . 238
Monitor System, Tire Pressure . . . . . . . . . . . . 351
Multi-band Antenna . . . . . . . . . . . . . . . . . . . . . 163
Multi-Point Vehicle Inspection (MPVI) . . . . 396
N
Navigation Connected Services . . . . . . . . . . . . . . . . . . . . 422
Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Using the System . . . . . . . . . . . . . . . . . . . . . . 165
New Vehicle Break-In . . . . . . . . . . . . . . . . . . . . 216
Noise Control System . . . . . . . . . . . . . . . . . . . . 329
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Off-Road Driving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202 Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Engine Oil Life System . . . . . . . . . . . . . . . . . 316
Engine Oil Pressure Gauge . . . . . . . . . . . . . . 117
Pressure Light . . . . . . . . . . . . . . . . . . . . . . . . . 129
Older Children, Restraints . . . . . . . . . . . . . . . . . .75
Online Account . . . . . . . . . . . . . . . . . . . . . . . . . . 407
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416 Additional Information . . . . . . . . . . . . . . . . . 419
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 417
OnStar Emergency . . . . . . . . . . . . . . . . . . . . . . . 418
OnStar Security . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Operating Mode
Overheated Engine Protection . . . . . . . . . 323
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Overheated Engine Protection Operating Mode . . . . . . . . . . . . . . . . . . . . . . . 323
Overheating, Engine . . . . . . . . . . . . . . . . . . . . . . 321
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154, 155 Instrument Panel . . . . . . . . . . . . . . . . . . . . . . . . 5P
Park
Assist . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 253, 262
Shifting Into . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Shifting Out of . . . . . . . . . . . . . . . . . . . . . . . . 221