radio GMC TERRAIN 2011 Service Manual

Black plate (46,1)GMC Terrain Owner Manual - 2011
7-46 Infotainment System
$/i(Mute/End Call):Press to
end a call, reject a call, or to cancel
an operation.
Infotainment System Controls
For information about how to
navigate the menu system using the
infotainment controls, see Operation
on page 7‑7.
5/>(Phone): Press to enter the
Phone main menu.
Voice Recognition
The voice recognition system uses
commands to control the system
and dial phone numbers.
Noise: The system may not
recognize voice commands if there
is too much background noise.
When to Speak: A tone sounds to
indicate that the system is ready for
a voice command. Wait for the tone
and then speak.
How to Speak: Speak clearly in a
calm and natural voice.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Use
the VOL/
Oknob during a call to
change the volume level. The
adjusted volume level remains in
memory for later calls. The system
maintains a minimum volume level.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement on
page 13‑18 for FCC information
for Federal Communications
Commission and Industry Canada
information.
Bluetooth (Infotainment
Controls)
For information about how to
navigate the menu system using the
infotainment controls, see Operation
on page 7‑7.
Pairing
A Bluetooth‐enabled cell phone
must be paired to the Bluetooth
system first and then connected to
the vehicle before it can be used.
See the cell phone manufacturer
user guide for Bluetooth functions
before pairing the cell phone. If a
Bluetooth phone is not connected,
calls will be made using OnStar
®
Hands‐Free Calling, if available.
Refer to the OnStar Owner's Guide
for more information.
A Bluetooth phone with MP3
capability can not be connected to
the vehicle as a phone and an MP3
player at the same time.

Black plate (48,1)GMC Terrain Owner Manual - 2011
7-48 Infotainment System
Linking to a Different Phone
To link to a different phone, the new
phone must be in the vehicle and
available to be connected to the
Bluetooth system before the
process is started.
1. Press the CONFIG button.
2. Select Phone Settings.
3. Select Bluetooth.
4. Select Device List.
5. Select the new phone to linkto and follow the on screen
prompts.
If delete is selected, the
highlighted phone will be
deleted.Making a Call Using
Phone Book
For cell phones that support the
phone book feature, the Bluetooth
system can use the contacts stored
on your cell phone to make calls.
See your cell phone's owner's guide
or contact your wireless provider to
find out if this feature is supported
by your phone.
When a cell phone supports the
phone book feature, the Phone
Book and Call Lists menus are
automatically available.
The Phone Book menu allows you
to access the phone book stored in
the cell phone to make a call.
The Call Lists menu allows you to
access the phone numbers from the
Incoming Calls, Outgoing Calls, and
Missed Calls menus on your cell
phone to make a call. Radio with CD
To make a call using the Phone
Book menu:
1. Press
5/>twice.
2. Select Phone Book.
3. You can search through the list by selecting the letter group the
phone book entry begins with,
or press SELECT to scroll
through the entire list of names/
numbers in the phone book.
4. Select the name or number you want to call.
To make a call using the Call
Lists menu:
1. Press
5/>twice.
2. Select Call Lists.
3. Select the Incoming Calls, Outgoing Calls, or Missed
Calls list.
4. Select the name or number you want to call.

Black plate (49,1)GMC Terrain Owner Manual - 2011
Infotainment System 7-49
Radio with CD/DVD and MEM
1. Press
5/>.
2. Select Phone Book.
3. You can search through the list by selecting the letter group the
phone book entry begins with,
or press SELECT to scroll
through the entire list of names/
numbers in the phone book.
4. Select the name or number you want to call.
To make a call using the Call
Lists menu:
1. Press
5/>.
2. Select Call Lists.
3. Select the Incoming Calls, Outgoing Calls, or Missed
Calls list.
4. Select the name or number you want to call.
Making a Call
Radio with CD
1. Press
5/>twice.
2. Enter the character sequence. See “Entering a Character
Sequence” inOperation on
page 7‑7 for more information.
3. Select Call to start dialing the number.
Radio with CD/DVD and MEM
1. Press
5/>.
2. Select Enter number.
3. Enter the character sequence. See “Entering a Character
Sequence” inOperation on
page 7‑7 for more information.
4. Select Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
Press the MENU/SEL knob to
“Answer” and press the MENU/SEL
knob to accept the call.
Declining a Call
Press the MENU/SEL knob to
“Decline” and press the MENU/SEL
knob to decline the call.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work.
Accepting a Call
Press the MENU/SEL knob to
“Answer” and press the MENU/SEL
knob to accept the call.

Black plate (43,1)GMC Terrain Owner Manual - 2011
Vehicle Care 10-43
To access the fuses, open the fuse
panel door from the passenger side
by pulling it out.
To reinstall the door, insert the tabs
on the top of the door into the
console first, then push the door
back into its original location.
The vehicle may not be equipped
with all of the fuses, relays, and
features shown.
Instrument Panel Fuse BlockMini Fuses Usage
1 Steering Wheel
Dimming
2 Spare
3 Spare
4 Body Control
Module 1
5 Infotainment
6 Body Control
Module 7
7 Noise Control
Module
8 Body Control
Module 4
9 Radio
10 Special Equipment
Order Battery
11 Ultrasonic Rear
Parking Assist
Module

Black plate (52,1)GMC Terrain Owner Manual - 2011
10-52 Vehicle Care
For additional information
regarding how much weight
the vehicle can carry, and an
example of the Tire and Loading
Information label, seeVehicle
Load Limits on page 9‑21. How
the vehicle is loaded affects
vehicle handling and ride
comfort. Never load the vehicle
with more weight than it was
designed to carry.
When to Check
Check the tires once a month or
more. Do not forget the compact
spare tire, if the vehicle has one.
The compact spare should be at
420 kPa (60 psi). For additional
information regarding the
compact spare tire, see
Compact Spare Tire on
page 10‑74. How to Check
Use a good quality pocket-type
gauge to check tire pressure.
Proper tire inflation cannot be
determined by looking at the tire.
Check the tire inflation pressure
when the tires are cold, meaning
the vehicle has not been driven
for at least three hours or no
more than 1.6 km (1 mi).
Remove the valve cap from the
tire valve stem. Press the tire
gauge firmly onto the valve to
get a pressure measurement.
If the cold tire inflation pressure
matches the recommended
pressure on the Tire and
Loading Information label, no
further adjustment is necessary.
If the inflation pressure is low,
add air until the recommended
pressure is reached. If the
inflation pressure is high, press
on the metal stem in the center
of the tire valve to release air.Re‐check the tire pressure with
the tire gauge.
Return the valve caps on the
valve stems to prevent leaks
and keep out dirt and moisture.
Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare
(if provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on
the vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or

Black plate (54,1)GMC Terrain Owner Manual - 2011
10-54 Vehicle Care
Federal Communications
Commission (FCC) and
Industry Canada
SeeRadio Frequency Statement on
page 13‑18 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
Tire Pressure Monitor
Operation
This vehicle may have a Tire
Pressure Monitor System (TPMS).
The TPMS is designed to warn the
driver when a low tire pressure
condition exists. TPMS sensors are
mounted onto each tire and wheel
assembly, excluding the spare tire
and wheel assembly. The TPMS
sensors monitor the air pressure
in the tires and transmits the tire
pressure readings to a receiver
located in the vehicle.
When a low tire pressure condition
is detected, the TPMS illuminates
the low tire pressure warning light
located on the instrument cluster.
If the warning light comes on, stop
as soon as possible and inflate
the tires to the recommended
pressure shown on the tire loading
information label. See Vehicle Load
Limits on page 9‑21.
A message to check the pressure in
a specific tire displays in the Driver
Information Center (DIC). The low
tire pressure warning light and the
DIC warning message come on at
each ignition cycle until the tires
are inflated to the correct inflation
pressure. Using the DIC, tire
pressure levels can be viewed. For additional information and
details about the DIC operation and
displays see
Driver Information
Center (DIC) on page 5‑20.
The low tire pressure warning light
may come on in cool weather when
the vehicle is first started, and then
turn off as the vehicle is driven. This
could be an early indicator that the
air pressure is getting low and
needs to be inflated to the proper
pressure.
A Tire and Loading Information
label shows the size of the original
equipment tires and the correct
inflation pressure for the tires when
they are cold. See Vehicle Load
Limits on page 9‑21, for an example
of the Tire and Loading Information
label and its location. Also see Tire
Pressure on page 10‑51.

Black plate (55,1)GMC Terrain Owner Manual - 2011
Vehicle Care 10-55
The TPMS can warn about
a low tire pressure condition but
it does not replace normal tire
maintenance. SeeTire Inspection
on page 10‑57, Tire Rotation on
page 10‑57 andTires on
page 10‑45.
Notice: Tire sealant materials are
not all the same. A non-approved
tire sealant could damage the
TPMS sensors. TPMS sensor
damage caused by using an
incorrect tire sealant is not
covered by the vehicle
warranty. Always use only
the GM-approved tire sealant
available through your dealer
or included in the vehicle.
TPMS Malfunction Light and
Message
The TPMS will not function properly
if one or more of the TPMS sensors
are missing or inoperable. When
the system detects a malfunction,
the low tire pressure warning light
flashes for about one minute and
then stays on for the remainder of the ignition cycle. A DIC warning
message also displays. The low tire
pressure warning light and DIC
warning message come on at each
ignition cycle until the problem is
corrected. Some of the conditions
that can cause these to come
on are:
.One of the road tires has been
replaced with the spare tire.
The spare tire does not have a
TPMS sensor. The malfunction
light and DIC message should
go off after the road tire is
replaced and the sensor
matching process is performed
successfully. See "TPMS Sensor
Matching Process" later in this
section.
.The TPMS sensor matching
process was not done or
not completed successfully
after rotating the tires. The
malfunction light and the DIC
message should go off after
successfully completing the
sensor matching process.
See "TPMS Sensor Matching
Process" later in this section
.One or more TPMS sensors
are missing or damaged. The
DIC message and the TPMS
malfunction light should go
off when the TPMS sensors
are installed and the sensor
matching process is performed
successfully. See your dealer for
service.
.Replacement tires or wheels do
not match the original equipment
tires or wheels. Tires and wheels
other than those recommended
could prevent the TPMS from
functioning properly. See
Buying
New Tires on page 10‑59.
.Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.

Black plate (76,1)GMC Terrain Owner Manual - 2011
10-76 Vehicle Care
Trying to start the vehicle by
pushing or pulling it will not work,
and it could damage the vehicle.
Notice:If the radio or other
accessories are left on during the
jump starting procedure, they
could be damaged. The repairs
would not be covered by the
warranty. Always turn off the
radio and other accessories when
jump starting the vehicle.
Notice: If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct
order, making sure that the
cables do not touch each other or
other metal.
1. The vehicle used to jump start must have 12-volt battery with a
negative ground. Notice:
Only use a vehicle that
has a 12-volt system with a
negative ground for jump
starting. If the other vehicle does
not have a 12-volt system with a
negative ground, both vehicles
can be damaged.
2. The vehicles should be close enough for the jumper cables to
reach, but the vehicles should
not be touching. Touching could
cause grounding and possible
electrical system damage.
Put both vehicles in P (Park) and
set the parking brake firmly.
3. Unplug accessories plugged into the cigarette lighter or the
accessory power outlet. Turn off
the radio and all lamps that are
not needed. Turn off the ignition
on both vehicles. 4. Locate the positive (+) and
negative (−) terminals on both
vehicles. Some vehicles have
remote jump starting terminals.
{WARNING
An electric fan can start up even
when the engine is not running
and can injure you. Keep hands,
clothing and tools away from any
underhood electric fan.

Black plate (1,1)GMC Terrain Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-1
Customer Satisfaction Procedure (Mexico) . . . . . . . . 13-3
Customer Assistance Offices (U.S. and Canada) . . . . . . . . . 13-4
Customer Assistance Offices (Mexico) . . . . . . . . . . . . . . . . . . . . 13-5
Customer Assistance for Text Telephone (TTY) Users (U.S.
and Canada) . . . . . . . . . . . . . . . 13-6
Online Owner Center . . . . . . . . 13-6
GM Mobility Reimbursement Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . . . 13-7
Roadside Assistance Program (U.S. and Canada) . . . . . . . . . 13-7
Roadside Assistance Program (Mexico) . . . . . . . . . . . . . . . . . . . . 13-9
Scheduling Service Appointments (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10 Courtesy Transportation
Program (U.S. and
Canada) . . . . . . . . . . . . . . . . . . 13-10
Collision Damage Repair (U.S. and Canada) . . . . . . . . 13-11
Service Publications Ordering Information . . . . . . 13-14
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-16
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-18
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-18
Customer Information
Customer Satisfaction
Procedure (U.S. and
Canada)
Your satisfaction and goodwill are
important to the dealer and to GMC.
Normally, any concerns with the
sales transaction or the operation
of the vehicle will be resolved
by the dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (16,1)GMC Terrain Owner Manual - 2011
13-16 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, please notify General Motors.
Call 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
This GM vehicle has a number of
sophisticated computers that record
information about the vehicle’s
performance and how it is driven.
For example, the vehicle uses
computer modules to monitor and
control engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy airbags in a crash, and,
if so equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle. Some modules
may also store data about how you
operate the vehicle, such as rate of
fuel consumption or average speed.
These modules may also retain the
owner’s personal preferences, such
as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
This vehicle has an Event Data
Recorder (EDR). The main purpose
of an EDR is to record, in certain
crash or near crash-like situations,
such as an airbag deployment or
hitting a road obstacle, data that
will assist in understanding how a
vehicle's systems performed. The
EDR is designed to record data
related to vehicle dynamics and
safety systems for a short period of
time, typically 30 seconds or less.
The EDR in this vehicle is designed
to record such data as:
.How various systems in the
vehicle were operating.
.Whether or not the driver and
passenger safety belts were
buckled/fastened.
.How far, if at all, the driver was
pressing the accelerator and/or
brake pedal.
.How fast the vehicle was
traveling.