Onstar GMC TERRAIN 2016 Owner's Manual

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
In Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Keys, Doors, and Windows . . . . . 24
Seats and Restraints . . . . . . . . . . . 43
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 89
Instruments and Controls . . . . . . . 92
Lighting . . . . . . . . . . . . . . . . . . . . . . . 130
Infotainment System . . . . . . . . . . 136
Climate Controls . . . . . . . . . . . . . . 137
Driving and Operating . . . . . . . . . 144
Vehicle Care . . . . . . . . . . . . . . . . . . 197
Service and Maintenance . . . . . 273
Technical Data . . . . . . . . . . . . . . . . 287
Customer Information . . . . . . . . . 291
Reporting Safety Defects . . . . . . 301
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 305
Index . . . . . . . . . . . . . . . . . . . . 315

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
4 Introduction
+:Fuses
3:Headlamp High/Low-Beam
Changer
j: LATCH System Child Restraints
*:Malfunction Indicator Lamp
::Oil Pressure
Q:OnStar®
}:Power
/:Remote Vehicle Start
>: Safety Belt Reminders
%:Steering Wheel Controls
7: Tire Pressure Monitor
d:Traction Control/StabiliTrak®
a:Under Pressure
M: Windshield Washer Fluid

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
26 Keys, Doors, and Windows
Press the button on the RKE
transmitter to extend the key. Press
the button and the key blade to
retract the key.
See your dealer if a new key is
needed.
If it becomes difficult to turn the key,
inspect the key blade for debris.
Periodically clean with a brush
or pick.
If locked out of the vehicle, see
Roadside Assistance
Program0295. With an active OnStar subscription,
an OnStar Advisor may remotely
unlock the vehicle. See
OnStar
Overview 0305.
Remote Keyless Entry
(RKE) System
See Radio Frequency
Statement 0301.
If there is a decrease in the RKE
operating range:
. Check the distance. The
transmitter may be too far from
the vehicle.
. Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The RKE transmitter may work up to
60 m (197 ft) away from the vehicle.
Other conditions can affect the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 026.
With Remote Start and Power
Liftgate Shown
The following may be available:
Q(Lock) : Press to lock all doors.
The turn signal indicators may flash
and/or the horn may sound on the
second press to indicate locking.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Keys, Doors, and Windows 39
Reverse Tilt Mirrors
If equipped with memory seats, the
passenger and/or driver mirror tilts
to a preselected position when the
vehicle is in R (Reverse). This
allows the curb to be seen when
parallel parking.
The mirror(s) return to the original
position when:
.The vehicle is shifted out of
R (Reverse), or remains in
R (Reverse) for about
30 seconds.
. The ignition is turned off.
. The vehicle is driven in
R (Reverse) above a set speed.
To turn this feature on or off, see
Vehicle Personalization 0120.
Interior Mirrors
Interior Rearview Mirrors
Adjust the rearview mirror for a clear
view of the area behind your
vehicle.
If equipped with OnStar, there are
three buttons at the bottom of the
mirror. See your dealer for more
information on the system and how
to subscribe to OnStar. See OnStar
Overview 0305.
To avoid accidental OnStar calls,
clean the mirror with the ignition off.
Do not spray glass cleaner directly
on the mirror. Use a soft towel
dampened with water.
Manual Rearview Mirror
Push the tab forward for daytime
use and pull it rearward for
nighttime use to avoid glare of the
headlamps from behind.
Automatic Dimming
Rearview Mirror
If equipped, automatic dimming
reduces the glare of headlamps
from behind. The dimming feature
comes on when the vehicle is
started.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
112 Instruments and Controls
Best Average Fuel Economy
The right hand side displays the
best average fuel economy (AFE)
that is achieved for a selected
distance. The left hand side displays
a running average of fuel economy
for the most recently traveled
selected distance. The center of the
Best AFE menu includes a digital
readout and bar graph to show the
instantaneous fuel economy.
Quickly press the SET/CLR button
to display a page for selecting one
of the distance options. Move the
up/down arrow to choose the
selection, and SET/CLR to change
the setting.
When viewing best AFE, a several
second press and hold of SET/CLR
will reset the best value. The best
value will show“- - -”until the
selected distance has been
traveled.
The display provides feedback on
how current driving behavior in the
bar graph affects the running
average in the left display and how
well recent driving compares to the
best that has been achieved. Average Vehicle Speed
This display shows the average
speed of the vehicle in kilometers
per hour (km/h) or miles per
hour (mph). This average is
calculated based on the various
vehicle speeds recorded since the
last reset of this value. The average
speed can be reset by pressing
SET/CLR while the Average Vehicle
Speed display is showing.
Timer
This display can be used as a timer.
To start the timer, press SET/CLR
while Timer is displayed. The
display will show the amount of time
that has passed since the timer was
last reset, not including time the
ignition is off. Time will continue to
be counted as long as the ignition is
on, even if another display is being
shown on the DIC. The timer will
record up to 99 hours, 59 minutes
and 59 seconds (99:59:59) after
which the display will return to zero.
To stop the timer, press SET/CLR
briefly while Timer is displayed. To
reset the timer to zero, press and
hold SET/CLR.Navigation
This display is used for the OnStar
or Navigation System Turn-by-Turn
guidance, if equipped. See
OnStar
Overview 0305 or the infotainment
manual, if equipped.
Blank Display
This display shows no information.
Vehicle Information Menu
Items
Press the MENU button until Vehicle
Information Menu is displayed. Then
press
Rto scroll through the
following menu items:
. Unit
. Tire Pressure
. Remaining Oil Life
. Blank Display
Unit
Press SET/CLR to enter the unit
menu. Then press
QorRto switch
between METRIC or US when the
Unit display is active. Press SET/
CLR to confirm the setting. This will

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 291
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 291
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 293
Customer Assistance for Text Telephone (TTY) Users . . . . . 293
Online Owner Center . . . . . . . . . 294
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 294
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 295
Scheduling Service Appointments . . . . . . . . . . . . . . . 297
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 297
Collision Damage Repair . . . . . 298
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 300
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 301
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 302
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 302
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 302
Event Data Recorders . . . . . . . . 303
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 303
Infotainment System . . . . . . . . . . 304
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
294 Customer Information
available at its Customer Assistance
Center. Any TTY user in the U.S.
can communicate with GMC by
dialing: 1-888-889-2438. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.gmc.com
The GMC online owner experience
is a one-stop resource that allows
interaction with GMC and keeps
important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information) :
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information) :
View maintenance schedules,
alerts, and OnStar onboard vehicle
diagnostic information. Schedule
service appointments.
I(Service History) : View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information) : Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
r(Warranty Tracking
Information) : Track your vehicle’s
warranty information.
J(Recall Information) : View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number
(VIN) 0287.
H(Other Account Information) :
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information (if equipped).
F(Live Chat Support) : Chat live
with online help representatives.
Visit my.gmc.com to register your
vehicle.
GMC Owner Centre (Canada)
gmcowner.ca
Take a trip to the GMC Owner
Centre:
. Chat live with online help
representatives. .
Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
. Download the owner manual for
your vehicle, quickly and easily.
. Find the GMC-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 295
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-888-881-3302; (Text Telephone
(TTY): 1-888-889-2438).
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle's powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
Customer Information 303
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
. Whether or not the driver and
passenger safety belts were
buckled/fastened;
. How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
. How fast the vehicle was
traveling. These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-9234776) - 2016 - crc - 10/12/15
304 Customer Information
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional
Information 0309.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.