service GMC TERRAIN 2020 Owner's Guide

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
172 Driving and Operating
of driving conditions and avoid
driving through large puddles and
deep-standing or flowing water.
{Warning
Wet brakes can cause crashes.
They might not work as well in a
quick stop and could cause
pulling to one side. You could
lose control of the vehicle.
After driving through a large
puddle of water or a car/vehicle
wash, lightly apply the brake
pedal until the brakes work
normally.
Flowing or rushing water creates
strong forces. Driving through
flowing water could cause the
vehicle to be carried away. If this
happens, you and other vehicle
occupants could drown. Do not
ignore police warnings and be
very cautious about trying to drive
through flowing water.
Hydroplaning
Hydroplaning is dangerous. Water
can build up under the vehicle's
tires so they actually ride on the
water. This can happen if the road is
wet enough and you are going fast
enough. When the vehicle is
hydroplaning, it has little or no
contact with the road.
There is no hard and fast rule about
hydroplaning. The best advice is to
slow down when the road is wet.
Other Rainy Weather Tips
Besides slowing down, other wet
weather driving tips include:
.Allow extra following distance.
. Pass with caution.
. Keep windshield wiping
equipment in good shape.
. Keep the windshield washer fluid
reservoir filled.
. Have good tires with proper
tread depth. See Tires0314.
. Turn off cruise control.
Hill and Mountain Roads
Driving on steep hills or through
mountains is different than driving
on flat or rolling terrain. Tips include:
.Keep the vehicle serviced and in
good shape.
. Check all fluid levels and brakes,
tires, cooling system, and
transmission.
. Shift to a lower gear when going
down steep or long hills.
{Warning
Using the brakes to slow the
vehicle on a long downhill slope
can cause brake overheating, can
reduce brake performance, and
could result in a loss of braking.
Shift the transmission to a lower
gear to let the engine assist the
brakes on a steep downhill slope.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
180 Driving and Operating
The Remote Keyless Entry (RKE)
transmitter must be in the vehicle for
the system to operate. If the
pushbutton start is not working, the
vehicle may be near a strong radio
antenna signal causing interference
to the Keyless Access system. See
Remote Keyless Entry (RKE)
System Operation08.
To shift out of P (Park), vehicles with
a gasoline engine must be turned
on, and the brake pedal must be
applied. For vehicles with a diesel
engine, the vehicle does not need to
be on to shift out of P (Park). See
Shifting out of Park 0188.
Stopping the Engine/Off (No
Indicator Lights) : When the
vehicle is stopped, press ENGINE
START/STOP once to turn the
engine off.
If the vehicle is in P (Park), the
ignition will turn off, and Retained
Accessory Power (RAP) will remain
active. See Retained Accessory
Power (RAP) 0187. If the vehicle is in R (Reverse),
D (Drive) or L (Low), the vehicle will
shift to P (Park), the ignition will turn
off, and Retained Accessory Power
(RAP) will remain active. See
Retained Accessory Power (RAP)
0
187.
If the vehicle is in N (Neutral), the
ignition will return to ACC/
ACCESSORY and display the
message SHIFT TO PARK in the
Driver Information Center (DIC).
When the vehicle is shifted into
P (Park), the ignition system will
turn off.
The vehicle may have an electric
steering column lock. The lock is
activated when the vehicle is turned
off and either front door is opened.
A sound may be heard as the lock
actuates or releases. The steering
column lock may not release with
the wheels turned off center. If this
happens, the vehicle may not start.
Move the steering wheel from left to
right while attempting to start the
vehicle. If this does not work, the
vehicle needs service. Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake
and steering systems and disable
the airbags.
If the vehicle must be turned off in
an emergency:
1. Brake using a firm and steady pressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to N (Neutral). This can be done while the
vehicle is moving. After shifting
to N (Neutral), firmly apply the
brakes and steer the vehicle to
a safe location.
3. Come to a complete stop and shift to P (Park).
4. Set the parking brake. See Electric Parking Brake 0207.
Press ENGINE START/STOP
to turn the vehicle off.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 181
{Warning
Turning off the vehicle while
moving may cause loss of power
assist in the brake and steering
systems and disable the airbags.
While driving, only shut the
vehicle off in an emergency.
If the vehicle cannot be pulled over
and must be shut off while driving,
press and hold ENGINE START/
STOP for longer than two seconds,
or press twice in five seconds.
ACC/ACCESSORY (Amber
Indicator Light) : This mode allows
you to use some electrical
accessories when the engine is off.
With the ignition off, pressing the
button one time without the brake
pedal applied will place the ignition
system in ACC/ACCESSORY.
The ignition will switch from ACC/
ACCESSORY to OFF after
five minutes to prevent battery
rundown. ON/RUN/START (Green Indicator
Light) :
This mode is for starting
and driving. With the ignition off and
the brake pedal applied, pressing
the button once will turn the ignition
on. Once engine cranking begins,
release the button. Engine cranking
will continue until the engine starts.
See Starting the Engine 0181. The
ignition will then remain in on.
Service Mode
This power mode is available for
service and diagnostics, and to
verify the proper operation of the
malfunction indicator lamp as may
be required for emission inspection
purposes. With the vehicle off and
the brake pedal not applied,
pressing and holding ENGINE
START/STOP for more than
five seconds will place the vehicle in
Service Mode. The instruments and
audio systems will operate as they
do in ON/RUN, but the vehicle will
not be able to be driven. The engine
will not start in Service Mode. Press
ENGINE START/STOP again to turn
the vehicle off.
Starting the Engine
Shift the vehicle into P (Park) or
N (Neutral). To restart the engine
when the vehicle is already moving,
use N (Neutral) only.
Caution
Do not try to shift to P (Park) if the
vehicle is moving. If you do, you
could damage the transmission.
Shift to P (Park) only when the
vehicle is stopped.
Caution
If you add electrical parts or
accessories, you could change
the way the engine operates. Any
resulting damage would not be
covered by the vehicle warranty.
See Add-On Electrical Equipment
0 271.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 183
Caution
If the wait-to-start light stays on
after starting the vehicle, the
vehicle may not run properly.
Have the vehicle serviced
right away.
2. If the engine does not start after 15 seconds of cranking,
wait one minute for the
cranking motor to cool, then try
the same steps again.
If you are trying to start the engine
after the vehicle has run out of fuel,
follow the steps in Running Out of
Fuel (Diesel) 0256.
When the engine is cold, let it run
for a few minutes before driving.
This lets oil pressure build up. The
engine will sound louder when it
is cold.
Cold Weather Starting (Diesel
Engine)
Use the recommended engine oil
when the outside temperature drops
below freezing. See Engine Oil
0 283. When the outside
temperature drops below –18°C
(0°F), use of the engine heater is
recommended.
See Fuel for Diesel Engines 0250
for information on what fuel to use in
cold weather.
If the Diesel Engine Will Not
Start
If the vehicle has run out of fuel, see
Running Out of Fuel (Diesel) 0256.
If the vehicle is not out of fuel, and
the engine will not start:
Press ENGINE START/STOP.
Immediately after the wait-to-start
light goes off, press ENGINE
START/STOP to start the vehicle.
If the light does not go off, wait a
few seconds, then try starting the
engine again. See your dealer for a
starting system check. If the light comes on and then goes
off, and it is known that the battery
is charged, but the engine still will
not start, the vehicle needs service.
If the light does not come on when
the engine is cold, the vehicle
needs service.
If the battery does not have enough
charge to start the engine, see
Battery - North America
0298.
Check that the correct engine oil
has been used and changed at
appropriate intervals. If the wrong oil
is used, the engine may be harder
to start.
Be sure to use the proper fuel for
existing weather conditions. See
Fuel for Diesel Engines 0250.
If the engine starts, runs a short
time, then stops, the vehicle needs
service.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 189
4. The P indicator will turn whiteand the gear indicator will turn
red when the vehicle is no
longer in P (Park).
If the vehicle cannot shift out of
P (Park), a Driver Information
Center (DIC) message will be
displayed. See your dealer for
service.
Diesel Engine Only
Vehicles with a diesel engine do not
have manual park release. To shift
to N (Neutral) with the engine off. 1. Turn the ignition off.
2. Put the ignition in service mode. See Ignition Positions
0 179
3. Apply the brake pedal.
4. Press and hold the N (Neutral) button until N is illuminated
in red.
5. When N (Neutral) is no longer needed, shift to P (Park) and
turn the ignition off. Manual Park Release (Gasoline
Engine Only)
Vehicles with a gasoline engine may
include a manual park release that
can be used to shift the vehicle into
N (Neutral) when the engine is not
running.
{Warning
The transmission will be placed in
N (Neutral) when the manual park
release is pulled. The vehicle can
roll and you or others could be
injured. Ensure the vehicle is on
level ground.
Caution
The manual park release is not
intended to be used for towing.
Damage may result from using
the manual park release in this
way. The repairs would not be
covered by the vehicle warranty. Pulling the manual park release
while the vehicle is on, or turning
the ignition on while the manual
park release is pulled, will result in a
Service Transmission message
being displayed.
To place the vehicle in N (Neutral)
using the manual park release:
1. Ensure the vehicle is on level ground and set the parking
brake. Release the brake
pedal.
2. Turn the vehicle off.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 193
{Warning
During DPF self-cleaning or
during extended idling in P (Park),
the exhaust system and exhaust
gases are very hot. Things that
burn could touch hot exhaust
parts under the vehicle and ignite.
You or others could be burned.
Do not park, or idle for an
extended period of time, near or
over papers, leaves, dry grass,
or other things that can burn.
Keep the exhaust area clear of
material that could ignite or burn.
SeeParking over Things That
Burn 0190.
Caution
Avoid extended idling because
the DPF system is not capable of
self-cleaning at idle. During
extended idling, monitor the
instrument cluster lights and DIC
(Continued)
Caution (Continued)
for messages and take
appropriate action. Continued
idling with the warning light/
message on could cause damage
to the DPF requiring repair and
possible replacement that might
not be covered by the vehicle
warranty.
During self-cleaning there will be a
change in the exhaust sound and
engine idle speed. Along with this, a
burning smell and reduction in fuel
economy may be noticed. This is
normal.
If the vehicle is idled or driven on
very short trips with the DPF
warning message on and the
exhaust filter is not cleaned as
required, the malfunction indicator
lamp and a DIC message will
display. See your dealer. Also see
Malfunction Indicator Lamp (Check
Engine Light) 0115. If equipped with Power
Take-Off (PTO), monitor the
instrument cluster for lights related
to the DPF.
See
Accessories and Modifications
0 275 if you are adding accessories
or modifying the vehicle.
Manual Regeneration of Diesel
Particulate Filter
This feature is only available on
Fleet and Commercial vehicles.
To verify that the vehicle has this
feature, refer to the Vehicle Service
Parts Identification label (SPID) for
RPO code FPF or see
www.gmupfitter.com to contact the
GM Upfitter Integration Group.
If equipped, this feature allows for
manual cleaning/regeneration of the
DPF when it is unable to clean
itself. It may be necessary to
perform manual regeneration if
driving conditions —such as
extended slow speed, stop-and-go
traffic, extended idling, short drive
cycles, or stationary PTO operation
— prevent DPF self-cleaning.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
196 Driving and Operating
It is normal to hear the DEF system
purge fluid back into the tank after
the vehicle is shut off.
Locating Diesel Exhaust Fluid
DEF can be purchased at your
dealer. It can also be purchased at
authorized vehicle and truck
dealerships. Additionally, some
diesel truck fueling stations or
retailers may have DEF for
purchase. For vehicles with an
active OnStar or connected services
plan, OnStar can help to locate a
DEF retailer. SeeCustomer
Assistance Offices 0387 for phone
numbers to assist in contacting a
GM dealer. See Recommended
Fluids and Lubricants 0377. Filling the DEF Tank
Caution
Use only DEF that is GM
approved, or fluid containing the
API certified or ISO 22241 label.
The use of other fluids could
damage the system, requiring
costly repairs that will not be
covered by the vehicle warranty.
Caution
Do not mix fuel with DEF, and do
not put DEF in the fuel tank. This
could lead to costly repairs that
might not be covered by the
vehicle warranty.
It is recommended to fill the DEF
tank on level ground and when the
vehicle is not running. When adding
fluid, it is recommended to fill the
DEF tank.
Caution
Do not overfill the DEF tank and
do not allow DEF to contact the
finished surfaces of the vehicle,
as it could damage the vehicle
finish. If DEF is spilled during
filling, wipe any affected surface
with a damp cloth.
Do not top off the DEF tank. If using
a bottle or jug to refill DEF, follow
the instructions on the container
label and use a dedicated fill aid.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 199
come on. Vehicle speed will be
reduced to a maximum speed limit
of 104 km/h (65 mph).
After the transition to 104 km/h
(65 mph) is complete, the DIC
message EXHAUST FLUID
QUALITY POOR - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 104 KM/H (65 MPH)–120 KM
(75 MI) UNTIL 88 KM/H (55 MPH)
MAX SPEED displays. The
displayed mileage will decrease as
driving continues. A warning light
and a chime also come on.
When the mileage countdown is
zero, the DIC message EXHAUST
FLUID QUALITY POOR - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 88 KM/H
(55 MPH) MAX SPEED displays.
A flashing warning light and a chime
also come on. Vehicle speed will be
reduced to a maximum speed limit
of 88 km/h (55 mph). After the transition to 88 km/h
(55 mph) is complete, a DIC
message EXHAUST FLUID
QUALITY POOR - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 88 KM/H (55 MPH)
–120 KM
(75 MI) UNTIL 8 KM/H (5 MPH) MAX
SPEED displays. The displayed
mileage will decrease as driving
continues. A flashing warning light
and a chime also come on.
When the mileage countdown is
zero, a DIC message EXHAUST
FLUID QUALITY POOR - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 8 KM/H
(5 MPH) MAX SPEED displays.
A flashing warning light and a chime
also come on. Vehicle speed will be
reduced to a maximum speed limit
of 8 km/h (5 mph).
After the transition to 8 km/h (5 mph)
is complete, a DIC message
EXHAUST FLUID QUALITY POOR
- SEE OWNERS MANUAL NOW -
SPEED LIMITED TO 8 KM/H
(5 MPH) displays. A flashing
warning light and a chime also
come on. Service Exhaust Fluid System
If a problem occurs with the DEF
system, the DIC message SERVICE
EXHAUST FLUID SYSTEM - SEE
OWNERS MANUAL NOW
–160 KM
(99 MI) UNTIL 104 KM/H (65 MPH)
MAX SPEED displays. The
displayed mileage will decrease as
driving continues. A warning light
also comes on. In some cases this
message will clear itself, indicating
that the DEF system was able to
correct the condition. If the DIC
message persists, see your dealer
or additional DIC messages may
display.
When the mileage countdown is
zero, the DIC message SERVICE
EXHAUST FLUID SYSTEM - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 104 KM/H
(65 MPH) MAX SPEED displays.
A warning light and a chime also
come on. Vehicle speed will be
reduced to a maximum speed limit
of 104 km/h (65 mph).

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
200 Driving and Operating
After the transition to 104 km/h
(65 mph) is complete, a DIC
message SERVICE EXHAUST
FLUID SYSTEM - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 104 KM/H (65 MPH)–120 KM
(75 MI) UNTIL 88 KM/H (55 MPH)
MAX SPEED displays. The
displayed mileage will decrease as
driving continues. A warning light
and a chime also come on.
When the mileage countdown is
zero, the DIC message SERVICE
EXHAUST FLUID SYSTEM - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 88 KM/H
(55 MPH) MAX SPEED displays.
A flashing warning light and a chime
also come on. Vehicle speed will be
reduced down to a maximum speed
limit of 88 km/h (55 mph).
After the transition to 88 km/h
(55 mph) is complete, the DIC
message SERVICE EXHAUST
FLUID SYSTEM - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 88 KM/H (55 MPH) –120 KM
(75 MI) UNTIL 8 KM/H (5 MPH) MAX
SPEED displays. The displayed mileage will decrease as driving
continues. A flashing warning light
and a chime also come on.
When the mileage countdown is
zero, the DIC message SERVICE
EXHAUST FLUID SYSTEM - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 8 KM/H
(5 MPH) MAX SPEED displays.
A flashing warning light and a chime
also come on. Vehicle speed will be
reduced to a maximum speed limit
of 8 km/h (5 mph).
After the transition to 8 km/h (5 mph)
is complete, the DIC message
SERVICE EXHAUST FLUID
SYSTEM - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 8 KM/H (5 MPH) displays.
A flashing warning light and a chime
also come on.
Service Emission System
If a problem occurs with the vehicle
emission system, the DIC message
SERVICE EMISSION SYSTEM -
SEE OWNERS MANUAL NOW
–
282 KM (175 MI) UNTIL 104 KM/H
(65 MPH) MAX SPEED displays. The displayed mileage will decrease
as driving continues. In some cases
this message will clear itself,
indicating that the emission system
was able to correct the condition.
If the DIC message persists, see
your dealer or additional DIC
messages may display.
When the mileage countdown is
zero, the DIC message SERVICE
EMISSION SYSTEM - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 104 KM/H
(65 MPH) MAX SPEED displays.
A chime also comes on. Vehicle
speed will be reduced to a
maximum speed limit of 104 km/h
(65 mph).
After the transition to 104 km/h
(65 mph) is complete, the DIC
message SERVICE EMISSION
SYSTEM - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 104 KM/H (65 MPH)
–120 KM
(75 MI) UNTIL 88 KM/H (55 MPH)
MAX SPEED displays. The
displayed mileage will decrease as
driving continues. A chime also
comes on.

GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13556230) - 2020 - CRC - 9/4/19
Driving and Operating 201
When the mileage countdown is
zero, the DIC message SERVICE
EMISSION SYSTEM - SEE
OWNERS MANUAL NOW -
TRANSITIONING TO 88 KM/H
(55 MPH) MAX SPEED displays.
A chime also comes on. Vehicle
speed will be reduced to a
maximum speed limit of 88 km/h
(55 mph).
After the transition to 88 km/h
(55 mph) is complete, the DIC
message SERVICE EMISSION
SYSTEM - SEE OWNERS
MANUAL NOW - SPEED LIMITED
TO 88 KM/H (55 MPH) displays.
A chime also comes on.Automatic
Transmission
The shift switches are on the center
stack. The selected gear position
will illuminate red on the shift switch,
while all others will be displayed in
white. If the shift is not immediate,
as in very cold conditions, the
indicator on the shift switch may
blink until it is fully engaged.
The transmission does not operate
when the vehicle is off.If the vehicle is in ACC/
ACCESSORY, the transmission can
be shifted into P (Park).
If ENGINE START/STOP is pressed
twice while at a relatively high
speed, the engine will turn off and
the transmission will automatically
shift to N (Neutral). Once the vehicle
is stopped, P (Park) can be
selected.
P :
This position locks the drive
wheels. Use P (Park) when starting
the vehicle to ensure the vehicle
does not move.{Warning
It is dangerous to get out of the
vehicle if the transmission is not
in P (Park) with the parking brake
set. The vehicle can roll.
Do not leave the vehicle when the
engine is running. If the engine
has been left running, the vehicle
can move suddenly. You or others
could be injured. To be sure the
(Continued)