HONDA CR-V HYBRID 2020 Owner's Manual (in English)

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uuAudio Error Messages uPandora ®
Continued
Features
Pandora ®
If an error occurs while playing Pandora ®, you may see the following error messages.
If you cannot clear the error message, contact a dealer.
Error MessageSolution
No Device ConnectedAppears when no de vice is connected.
Check the Bluetooth® and USB connection.
No DataAppears when no data is available with Pandora ® activated.Reboot
the app and reconnect the device.
To begin listening, select a st ation from the stations list.Appears when any station is not se lected. Select a station from the
station list on the device.
PANDORA ver unsupport.Appears when Pandora ® version is not supported. Update Pandora ®
to the latest version.
No station list on device.
Use device to create station.Appears when there is no station list on the device. Use the device to
create a station.
PANDORA system maintenance.Appears when the Pandora ® server is in maintenance. Try again later.
Unable to play PANDORA. When stopped, log-in to
PANDORA.Appears you do not log in to Pandora ®. Log in to Pandora®.
No network connectivity.Appears when the network is deteriorated. Move the vehicle and
check the reception of the signal.
Unable to play PANDORA. Please try again later.
Appears when the sending the data is failed for ten times and the
device may have a malfunction. Try again later. Move the vehicle and
check the reception of the signal.
Models with color audio system
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uuAudio Error Messages uPandora®
Features
Error MessageSolution
Unable to play PANDORA. Music licensing restricts play in
this area.Appears when the vehicle is in the restricted area to listen the music.
Move the vehicle and check th e reception of the signal.
Please check owners manual
Appears when an incompatible device is connected. In order to have
any problems on a connected device , there is a possibility that the
audio system cannot be recognized the device. Contact a dealer.
Error MessageSolution
To begin listening, select a station from the Stations list.Appears when there is no station list on the device. Use the device
to create a station.
Unable to rate track. Please try again.Appears when you try to skip a song or select Like /Dislike over the
predetermined number of times in an hour.
Unable to play PANDORA. Please try again later.Appears when the commanded opera tion fails. Try again later.
No DataAppears when no data is available with Pandora ® activated. Reboot
the app and reconnect the device.
PANDORA App version is not supported.Appears when Pandora ® version is not supported. Update Pandora ®
to the latest version.
PANDORA system maintenance.Appears when the Pandora® server is in maintenance. Try again
later.
Models with Display Audio
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uuAudio Error Messages uAndroid/Apps
Features
Android/Apps
If an error occurs while using the audio system or apps, you may see the following
error messages. If you cannot clear the error message, contact a dealer.
*1:****part is variable characters, and will change depending upon where an error
occurs.
Error MessageSolution
Unable to connect Pandora. When stopped, check your
mobile phoneAppears when Pandora ® is unable to play music. Check your device.
Appears when Pandora ® app is not installed on your device. Install
Pandora ® app to your device.
Error Message*1Solution
Unfortunately, **** has
stopped.Error has occurred within app, select OK on the screen to close the app.
**** is not responding.
Would you like to close it?
App is not responding.
Select Wait if you can wait for a response from app a little longer. If it does not respond even if you keep
waiting, select OK to close the app and start it up. If the error message continues, perform Factory Data
Reset .
2Defaulting All the Settings P. 391
Models with Display Audio
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Features
General Information on the Audio System
SiriusXM® Radio Service*
1. You need your radio ID ready before regist ering for subscription. To see the ID on
the screen, select Channel 0.
2. Have your radio ID ready, and either call SiriusXM ® or visit the SiriusXM ® website
to subscribe.
Switch to the SiriusXM ® mode by using the audio remote controls on the steering
wheel, or through the audio/information screen, and stay in this mode for about 30
minutes until the service is activated. Make sure your vehicle is in an open area with
good reception.
Requested Channel Not Subscribed:
You are not subscribed to the channel selected.
Subscription Updated.:
SiriusXM ® radio is receiving information update from the network.
Channel Not Available:
No such channel exists, or the artist or title information is unavailable.
No Signal:
The signal is too weak in the current location.
Check Tuner:
There is a problem with the SiriusXM ® tuner. Contact a dealer.
Check Antenna:
The SiriusXM ® antenna is disconnected. Contact a dealer.
■Subscribing to SiriusXM ® Radio
■Receiving SiriusXM ® Radio
■SiriusXM ® Radio Display Messages
1 Subscribing to SiriusXM ® Radio
Contact Information for SiriusXM ® Radio:
SiriusXM ® Radio at
www.siriusxm.com/subscribenow
or 1-866-635-2349
1 Receiving SiriusXM ® Radio
The SiriusXM ® satellites are in orbit over the equator;
therefore, objects south of the vehicle may cause
satellite rece ption interruptions. Sa tellite signals are
more likely to be blocked by tall buildings and
mountains the farther north you travel from the
equator.
You may experience rece ption problems under the
following circumstances:
•In a location with an obstruction to the south of
your vehicle.
•In tunnels•On the lower level of a multi-tiered road
•Large items carried on the roof rack
* Not available on all models
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uuGeneral Information on the Audio System uCompatible iPod, iPhone, and USB Flash Drives
Features
Compatible iPod, iPhone , and USB Flash Drives
•A USB flash drive of 256 MB or higher is recommended.
• Some digital audio players may not be compatible.
• Some USB flash drives (e.g., a device with security lockout) may not work.
• Some software files may not allow for audio play or text data display.
• Some versions of MP3, WMA, AAC, or WAV formats may be unsupported.
■iPod and iPhone Model Compatibility
Model
iPod (5th generation)
iPod classic 80GB/160GB (launch in 2007)
iPod classic 120GB (launch in 2008)
iPod classic 160GB (launch in 2009)
iPod nano (1st to 7th generation) released between 2005 and 2012
iPod touch (1st to 5th generation) released between 2007 and 2012
iPhone 3G/iPhone 3GS/iPhone 4/iPhone 4s/iPhone 5/iPhone 5s/iPhone 5c/iPhone 6/
iPhone 6 Plus
Model
iPod touch (6th generation) released 2015
iPhone 5s/iPhone 6/iPhone 6 Plus/iPhone 6s/iPhone 6s Plus/iPhone SE/iPhone 7/
iPhone 7 Plus/iPhone 8/iPhone 8 Plus/iPhon e X/iPhone XS/iPhone XS Max/iPhone XR
■USB Flash Drives
1iPod and iPhone Model Compatibility
This system may not work with all software versions
of these devices.
Models with color audio system
Models with Display Audio
1USB Flash Drives
Files on the USB flash drive are played in their stored
order. This order may be different from the order
displayed on your PC or device.
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uuGeneral Information on the Audio System uHonda App License Agreement
Features
Honda App License Agreement
PLEASE CAREFULLY READ THIS END USER LICENSE AGREEMENT (T HIS “AGREEMENT”) WHICH GOVERNS YOUR USE OF THE SOFTWARE
INSTALLED ON YOUR HONDA OR ACURA VEHICLE (YOUR “VEHICLE”) AS WELL AS THE APPLICATIONS, SERVICES, FUNCTIONS, AND
CONTENT PROVIDED THROUGH THE SOFTWARE (COLLECTIVELY, THE “SERVICES”). YOUR USE OF THE SOFTWARE OR SERVICES WILL
SERVE AS YOUR CONSENT TO THE TERMS OF THIS AGREEMENT. THE SOFTWARE IS OWNED (OR LICENSED), PROVIDED, AND/OR
OPERATED BY AMERICAN HONDA MOTOR CO. INC., (“HONDA,” “US,” “WE,” OR “OUR”), WITH ITS BUSINESS ADDRESS AT 1919
TORRANCE BLVD., TORRANCE, CA 90501. REFERENCE TO “HO NDA” IN THIS AGREEMENT INCLUDES HONDA’S PARENT COMPANY AND
ITS AFFILIATES AND DESIGNATED AGENTS. TH E SERVICES ARE OWNED (OR LICENSED), PROV IDED, AND/OR OPERATED BY HONDA OR A
THIRD-PARTY SERVICE PROVIDER (A “PROVIDER”). REFERENCE TO A “PROVIDER” IN THIS AGREEMENT INCLUDES SUCH PROVIDER’S
PARENT COMPANY, AFFILIATES, AND DESIGNATED AGENTS.
A. Description of the Software. The SOFTWARE includes the softwar e, firmware and the like, installed and executing on your VEHICLE
during manufacture, and thereafter updated from time to time by HONDA, you or an authorized HONDA dealer (a “DEALER”). The
SOFTWARE allows you to access and use a va riety of SERVICES, including but not limited to: (a) HONDA applications, services, and content
provided through the SOFTWARE (together, “H ONDA SERVICES”); and (b) PROVIDER applications, services, and content provided throu gh
the SOFTWARE (together, “PROVIDER SERVICES” ), each of which may provide access to various information, media, content, and services.
B. SOFTWARE Licensing and Intellectual Property.
1. SOFTWARE. This AGREEMENT grants you a non-exclusi ve, limited, and revocable license to use the SOFTWARE and SERVICES solely (a)
as installed on your VEHICLE by HONDA, (b) as updated on your Vehicle by HONDA, you (but only as and when directed by HONDA), or a
DEALER and (c) as permitted under the terms of this AGREEMENT.
2. HONDA Services. The SOFTWARE may provide you with access to various HONDA SERVICES. Installation, activation, or use of HONDA
SERVICES may require your consent to additi onal terms, conditions, and privacy policies applicable to those HONDA SERVICES (the
“HONDA TERMS”). You acknowledge a nd agree that any collection, use, sharing of data generated by your VEHICLE or your use of your
VEHICLE, and your use of the HONDA SERVI CES shall be subject to this AGREEMENT and any additional HONDA TERMS that may be
specifically applicable to such HONDA SERVI CES or data generation. The HONDA SERVICES may collect, use, and share such data whi le
you are using the SOFTWARE.
■END USER LICENSE AGREEMENT
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
3. Open-Source Software. The SOFTWARE and SERVICES may incorporate softwar e licensed to HONDA under free or open-source
licenses which govern HONDA’s distribution and your use of such software. HONDA and the third-party authors, licensors, and distributors
of such software disclaim all warranties and all liability arising from any and all use or distribution of the software. To the extent such
software is provided under terms that diffe r from the applicable free or open-source licenses, those terms are offered by HONDA alone.
Additional information regarding free and open-source software incorporated in the SOFTWARE and SERVICES is available in this manual
or within the SOFTWARE.
4. Provider Services. The SOFTWARE may provide you with access to various PR OVIDER SERVICES. Installation or use of such PROVIDER
SERVICES may require your consent to addition al terms, conditions, and privacy policies of the applicable PROVIDER (the “PROVID ER
TERMS”). This AGREEMENT restricts the manner in which you can install and us e PROVIDER SERVICES but does not grant you a licens e or
permission to use such PROVIDER SERVICES. Your permission to us e PROVIDER SERVICES is limited and subject to any license grants,
conditions, and limitations included in the PROVIDER TERMS. You ac knowledge that any collection, use, sharing of your information,
targeted advertising practice s by PROVIDERS, and your use of the PROVIDER SERVICES shall be subj ect to both this AGREEMENT and any
applicable PROVIDER TERMS. The PR OVIDER SERVICES may collect, use, and share such information while you are using the SOFTWARE.
5. License Limitations an d Restrictions on Use.
(a) Limited License.
You understand and agree that the SOFTWARE and SERVICES are licensed, not sold, to you solely for use in accordance
with this AGREEMENT and any a pplicable PROVIDER TERMS, and an y documentation for the VEHICLE made available to you by HONDA
(any “DOCUMENTATION”). HONDA and its licensors reserve all rights in the SOFTWARE and HONDA SERVICES not expressly granted to
you under this AGREEMENT. PROVIDERS and th eir licensors reserve all rights in the PROVIDER SERVICES not expressly granted to yo u under
the applicable PROVIDER TERMS.
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uuGeneral Information on the Audio System uHonda App License Agreement
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(b) Restrictions on Use. The licenses granted under this AGREEMENT do not perm it you to use the SOFTWARE or SERVICES on a device
other than your VEHICLE. As a condition of using the SOFT WARE and SERVICES, you agree that you may not and will not:
6. Intellectual Property Rights. All title and intellectual property rights in and to the SOFTWARE and SERVICES, the accompanying
DOCUMENTATION, and all copies of the SOFTWARE or SERVICES are ow ned by HONDA, PROVIDERS, or their suppliers or licensors. This
AGREEMENT does not grant you any rights in connection with any trademarks or service marks of HONDA, PROVIDERS, or their licensors,
affiliates, or suppliers. (1) copy, download, distribute, modify, publish, sell, rent, leas
e, lend, license, sublicense, reuse, or create derivative works of the
SOFTWARE or SERVICES or any of the content or other material within the SOFTWARE or SERVICES, including without limitation,
HONDA or PROVIDER names, logos, or any othe r trademarks of HONDA or PROVIDERS or used in association with the SOFTWARE or
any SERVICES, except as required to use th e SOFTWARE or SERVICES in accordance with this AGREEMENT, any applicable PROVIDER
TERMS, and the DOCUMENTATION;
(2) access or use the SOFTWARE or SERVICES in any manner intended to damage or impair the operation of the SOFTWARE or SERVICES
or interfere with anyone else’s use and enjoyment of the SOFTWARE or SERVICES;
(3) access or attempt to access any system or server on which the SOFTWARE or SERVICES is hosted or modify or alter the SOFTWAR E
or SERVICES in any way;
(4) use the SOFTWARE or SERVICES for any unlawful pu rpose, or in violation of any third party rights;
(5) use the SOFTWARE or SERVICES in violatio n of any applicable traffic regulations, rules or laws, including but not limited t o any driver
distraction laws, rules or regulations;
(6) violate the terms of this AGREEMENT, any HONDA TERMS, any PROV IDER TERMS or other applicable third-party terms, conditions,
and privacy policies; or
(7) reverse engineer, decompile, disassemble, attempt to derive the source code of, nor permit others to reverse engineer, deco mpile,
or disassemble, or attempt to derive the so urce code of the SOFTWARE or SERVICES, except and only to the extent that such activ ity is
expressly permitted (a) by applicable law notwithstanding this li mitation or (b) the terms of applicable free or opensource software
licenses.
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uuGeneral Information on the Audio System uHonda App License Agreement
Continued
Features
7. Export Restrictions: You acknowledge that the SOFTWARE and SERVICES are subject to U.S., European Union, and other export
jurisdictions. You agree to comply with all applicable internat ional and national laws that apply to the SOFTWARE and SERVICES, including
the U.S. Export Administration Regulations, as well as end-user, end-use, and destination restrictions issued by the U.S. and other
governments.
C. SOFTWARE Operation
1. HONDA reserves the right to suspend or terminate your access to and use of the SOFTWARE or SERVICES if you are found to be in
violation of this AGREEMENT or as reasonably deemed necessary by HONDA.
2. Eligibility/Registration/Activation.
The SOFTWARE is intended for and available to individuals who (a) are of legal age of majority in their
jurisdiction of residence (and at least 18 years of age), or are younger than 18 years of age and possess a valid driver’s license issued by
their jurisdiction of residence, and (b) own or have permissive access to a compatible VEHICLE. We do not knowingly collect any
information, including personal information, from children under 13. If we learn or are notified that we have collected persona l
information of a child under 13, we will immediately take steps to delete such information.
3. Use of PROVIDER SERVICES through the SOFTWARE.
Certain PROVIDER SERVICES made availa ble through the SOFTWARE may require
that you register or otherwise have an ac count with the PROVIDER and agree to PROVIDER TERMS. Any us e of any of such PROVIDER
SERVICES within the SOFTWARE is subject to this AGREEMENT and the applicable PROVIDER TERMS. HONDA does not exercise control
over such PROVIDER SERVICES and is not resp onsible or liable for the availability, security, or content of such PROVIDER SERVIC ES, and the
inclusion of any PROVIDER SERVIC ES does not imply a referral from, the approval of, or the endorsement by HONDA of such PROVIDE R
SERVICES. HONDA is not responsible or liable, directly or indirectly, for any damage relating to or result ing from your use of the PROVIDER
SERVICES.
4. Links to Third Party Sites:
The SOFTWARE may provide you with th e ability to access third-party sites and content through the use of the
SOFTWARE or SERVICES. The third-party sites and content are not under the control of HONDA. HONDA is not responsible or liable,
directly or indirectly, for such third-party websites and their content or for any damage relating to or resulting from your ac cess or use of
such websites and content.
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uuGeneral Information on the Audio System uHonda App License Agreement
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5. Unauthorized Use and Abuse. You are responsible for ensuring your (and any authorized third parties’) use of the SOFTWARE and
SERVICES remains in compliance with this AGREEMENT and all other applicable HONDA TERMS and PROVIDER TERMS. You acknowledge
and agree that any use of the SOFTWARE or SERVICES occurring th rough your VEHICLE will be deemed your actions and that HONDA an d
PROVIDERS may rely upon such ac tions. You agree to immediately notify us if you suspect fraudulent or abusive activity involvin g the
SOFTWARE or SERVICES. If you so notify us or if we otherwise suspect fraudulent or abusive activity, you agree to cooperate with us in any
fraud investigation and to use any fraud prevention measures we pres cribe. Your failure to immediately notify us or cooperate to use such
measures will result in your liability for all fraudulent us age or abusive activity associated with your VEHICLE.
6. SOFTWARE Updates.
The SOFTWARE and SERVICES may be updated when your VEHICLE is serviced by a DEALER or remotely, over-the-
air, by HONDA from time to time; such update s may occur with or without further notice or your future consent. The SOFTWARE may be
updated at HONDA’s discretion and for any pu rpose including, without limitation, to patch or otherwise improve the SOFTWARE or
SERVICES functionality, se curity, or stability. All updates to the SOFTWARE and SERVICES are su bject to this AGREEMENT and any other
applicable HONDA TERMS and PROVIDER TERMS.
7. Uninstalling, Removing, an d Replacing the SOFTWARE.
Replacing SOFTWARE or HONDA SERVICES with software or firmware not
provided and installed by HONDA or a DEALER will render all representation s and warranties for the SOFTWARE, HONDA SERVICES, an d
VEHICLE functionality reliant upon the SOFTWARE or HONDA SERVICES null and void.
D. SOFTWARE Operationa l Notices and Warnings
1. Vehicle Geolocation Information.
You acknowledge that your VEHICLE may be equi pped with certain traffic and map features. The
traffic feature will automatically collect an d transmit, through GPS technology, your Ve hicle’s current location (longitude and latitude),
travel direction and speed (“VEHICLE GEOLOCATION INFORMAT ION”) to HONDA and PROVIDERS. The VEHICLE GEOLOCATION
INFORMATION is used by HONDA and PROVIDERS to provide traffic and navigation-related information to you, but may also be used to
provide other SERVICES or offers to you. HONDA will not use such VEHICLE GEOLOCATION INFORMATION for its own marketing efforts,
or provide such information to unaffiliated third parties for their own purposes, without your express consent.
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