navigation HONDA CR-Z 2014 1.G Navigation Manual

176

Troubleshooting
Miscellaneous Questions
Troubleshooting
Miscellaneous Questions
Problem
Solution
My clock frequently changes forward and backward by
one hour.
The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature. 2Clock Adjustment
P. 46
The clock changes even when I am not driving near a
time zone boundary.
The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic. 2Clock Adjustment
P. 46
My state does not observe daylight saving time. How
do I turn off this feature?
Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to Off . 2Clock Adjustment
P. 46
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.
The automatic daylight saving time feat ure does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.
Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to On. Note that the automatic daylight feature
does not work in regions where the daylight saving time system has not been
adopted. 2 Clock Adjustment
P. 46
The navigation system clock switched by one hour for
no apparent reason.
You may be driving near a time zone boundary. 2Clock Adjustment
P. 46
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Your vehicle comes with a label in the Owner’s Manual kit that includes the system’s
security code and serial number. You should keep this label in a safe place outside
your vehicle. If you cannot find it, contact your dealer.
How do I change the interface language?
Press the INFO button. Select Setup > Other > Language, and set the language to
English , Français , or Español .





177Troubleshooting
Error MessagesNavigation System
Error Message
Solution
The display temperature is too high! For protection,
the display will shut down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools do wn. The system turns back on automatically
when the display cools down.
The navigation system is unable to start due to
excessive heat. The system wi ll start after the system
cools.
The navigation system has difficulty a ccessing to the map database when the
temperature is high. The navigation system starts up automatically when the display
cools down.
Route has not been completed. Please try again from a
different location.
This message appears when you are on a route to or from a new area that is not in the
database. Try planning a different route to or from a different location. If the error
persists or is shown for a wide area, see your dealer.
Destination is not in this da tabase version. Please set
from map.
The destination was not found in the data base. Try another destination nearby, or
select the destination from the map using the jo ystick. If the error persists or is shown
for a wide area, see your dealer.
No POI found...





181
Reference Information
System Initialization..............................182
Entering the Security Code ....................182
Acquiring GPS Information ....................182
Startup Confirmation Screen .................183
Map Matching ......................................183
System Limitations ................................184
GPS System...........................................184
Address Calculation ..............................184
Database ..............................................184
Customer Assistance .............................186
Resolving Problems ...............................186
Reporting Errors ....................................186
Honda Automobile Customer Service Contact Information ............................186 Visiting Your Dealer ............................. 186
Map Coverage ..................................... 187
Obtaining Navigation Update Data ....... 187
Traffic Information ............................... 188
Operation in Alaska, Hawaii, Canada, and
Puerto Rico......................................... 188
Legal Information ................................. 189
END-USER TERMS ................................ 189
As required by the FCC ........................ 191





182Reference Information
System InitializationThe navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the
battery was disconnected).Entering the Security CodeFind the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your
serial number and security code from a
dealer.
1. Turn the ignition swit ch to ON (II), and
turn on the audio system.X
If you turn the i gnition switch to
ACCESSORY (I), you will be
requested to enter the security code.
See step 2.
2. Enter the security code.
X
If you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
NOTE:
In the U.S., you can register the security
code on Honda Owners
(owners.honda.com.) . To find information
on how to retrieve the serial number and
obtain the code, visit radio-
navicode.honda.com .
Acquiring GPS InformationDepending on the length of time the
power was interrupted, your system may
require GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.
CR-Z_KA-31SZT830_07.fm Page 182 Thursday, April 10, 2014 5:13 PM

184Reference Information
System LimitationsGPS SystemThe signals received from the GPS satellites
are extremely weak (less than a millionth
of the strength of a local FM station) and
require an unobstructed view of the sky.
The GPS antenna is located in the
dashboard. The signal reception can easily
be interrupted or interfered with by the
following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
The GPS is operated by the U.S.
Department of Defense. For security
reasons, there are certain inaccuracies built
into the GPS for wh ich the navigation
system must constantly compensate. This can cause occasional positioning errors of
up to several hundred feet.
Address CalculationThe destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the address 1425 on a 1400
block with 100 possible addresses
(because it is followed by the 1500 block)
will be shown a quarter of the way down
the block by the system. If there are only
25 actual addresses
on the block, the
actual location of address 1425 would be
at the end of the block.
DatabaseThe digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the
place was improperly categorized, or a
place/landmark is not yet in the database.
This is also true for police stations,
hospitals, and other public institutions. Do
not rely on the navigation system if you
need law enforcement or hospital services.
Always check with local information
sources.





185

System Limitations
Database
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in
the wrong location, or have an incorrect
name or address range. A message will
warn you if your route includes unverified
streets. Exercise additional caution when
driving in unve rified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events •
Pavement characteristics or conditions
Every effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2 Obtaining Navigation Update Data P. 187
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.





186Reference Information
Customer AssistanceResolving ProblemsIf you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues: 2 Troubleshooting
P. 170
There are also FAQs available online at
automobiles.honda.com .
• For questions regarding Bluetooth®
HandsFreeLink:
2 Bluetooth ® HandsFreeLink®
P. 144
• For traffic-related issues:
2 Traffic
P. 172
• For reporting issues with the database
or places/landmarks:
2 Reporting Errors
P. 186
• Call Honda Automobile Customer
Service.
2 Honda Automobile Customer Service
Contact Information
P. 186
Reporting ErrorsYou can help to improve database
accuracy by reporti ng any errors you
encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/ .
• Please do not report errors in purple
“unverified” roads. Maps for these
areas are provided for reference only. 2 Unverified Area Routing
P. 41
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated.
An updated database is available for
purchase, usually in the fall of each year.
2 Obtaining Navigation Update Data P. 187
• For vehicle position ic on errors, screen
error messages, or other GPS-related
errors: 2 Troubleshooting
P. 170
2System Limitations
P. 184
Honda Automobile
Customer Service Contact InformationHonda Navi
American Honda Motor Co., Inc.
Honda Customer Service
Mail Stop 500-2N-7E
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3273Visiting Your DealerIf you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific is sue (e.g., error occurs when
you enter a specific a ddress, when driving
on a certain road, or just when it’s cold) so
that the service technician can refer the
issue to the factory so that a solution can
be found. Be patient, the service technician
may be unfamiliar with your specific issue.





187

Customer Assistance
Map Coverage
Reference Information
Map CoverageThe navigation system provides map
coverage for the contiguous United States,
Alaska, Hawaii, Canada, and Puerto Rico.
The map coverage consists of accurately
mapped (verified) metropolitan areas and a
less accurate (unverified) rural database.
Note that unverified areas are constantly
being reviewed and converted to verified
areas each year.
Contiguous United States
Puerto Rico
Canada
Hawaii
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at
www.hondanavi.com .
To find navigation system update
information:
1. Visit www.hondanavi.com .
2. Enter your vehicle model and model
year.
3. Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4. Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
Adobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/ .
Obtaining Navigation Update DataHonda is continually expanding the scope
of the navigation system. Navigation
system software upgrades may be made
available periodically, usually in the fall of
each year.
To purchase an updated data file:
1.Obtain your vehicle’s VIN number and
the System/Device Information. 2 System/Device Information
P. 167
2. Call the Honda Navigation Disc
Fulfilment Center at (888) 291-4675, or
order online at www.hondanavi.com .
Update data is not available from your
dealer. However, the d ealer may assist you
in obtaining an update data for you out of
courtesy. There is no program for free
updates.





189Reference Information
Legal InformationEND-USER TERMSThe data (“Data”) is provided for your
personal, internal use only and not for
resale. It is protected by copyright, and is
subject to the following terms and
conditions which are agreed to by you, on
the one hand, and NAVTEQ North
America, LLC (“NT”) and its licensors
(including their licensors and suppliers) on
the other hand.
© 2011 NAVTEQ. All rights reserved.
This data includes information taken with
permission from Canadian authorities,
including © Her Majesty the Queen in
Right of Canada, © Queen’s Printer for
Ontario, © Canada Post Corporation,
GeoBase®, © The Department of Natural
Resources Canada. All rights reserved.
NAVTEQ holds a non-exclusive license
from the United States Postal Service® to
publish and sell ZIP+4® information.
©United States Postal Service® 2011.
Prices are not establis hed, controlled or
approved by the United States Postal
Service®. The following trademarks and
registrations are owned by the USPS:
United States Postal Service, USPS, and
ZIP+4. Personal Use Only.
You agree to use this
Data for the solely personal, non-
commercial purposes for which you were
licensed, and not for service bureau, time-
sharing or other similar purposes.
Accordingly, but subjec t to the restrictions
set forth in the following paragraphs, you
may copy this Data only as necessary for
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Restrictions. Except where you have been
specifically licensed to do so by NT, and
without limiting the preceding paragraph,
you may not (a) use this Data with any
products, systems, or applications installed
or otherwise connected to or in
communication with vehicles, capable of
■ TERMS AND CONDITIONS
vehicle navigation, positioning, dispatch,
real time route guidance, fleet
management or similar applications; or (b)
with or in communication with any
positioning devices or any mobile or
wireless-connected electronic or computer
devices, including without limitation
cellular phones, palmtop and handheld
computers, pagers, and personal digital
assistants or PDAs.
Warning. The Data may contain
inaccurate or incomplete information due
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circumstances, sources used and the
nature of collecting comprehensive
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No Warranty. This Data is provided to
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own risk. NT and its licensors (and their
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guarantees, representations or warranties
of any kind, express or implied, arising by
law or otherwise, including but not limited
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Data, or that the Data or server will be
uninterrupted or error-free.





193
Voice Commands
Voice Commands.................................. 194
Global Commands ............................... 194
Navigation Commands ......................... 194
Climate Control Commands ................. 196
Audio Commands ................................ 197
Cellular Phone Commands ................... 199
Main Setup Screen Commands ............ 199
On-Screen Commands ......................... 200
Spelling Assistance ............................... 200