HONDA CR-Z 2014 1.G Navigation Manual

170Troubleshooting
TroubleshootingMap, Voice, Entering Destinations
Problem
Solution
The Startup Confirmation screen is displayed every
time I start the car.
This is normal. The Startup Confirmation screen reminds you and your guest drivers to
always operate the navigation system in a safe manner. If you do not select OK at
startup, voice commands will not work.
The navigation system reboots by itself (returns to the
opening screen).
A reboot can be caused by extreme temper atures or shock from bumpy roads, and
does not necessarily indicate a problem. If this happens frequently, please see your
dealer.
How do I specify a destination when an entered city or
street could not be found?
• Try entering the street first. Some cities are lumped in with a major metro area. In
rural “unverified” areas or new subdivisions, streets may be missing or only partially
numbered.
• Try selecting the destinati on directly from the map. 2Map Input
P. 75
Why do some letters become grayed out when I enter
an address?
As you enter each letter in an address or a place/landmark, the navigation system
looks in the database to see what letters are possible and grays out letters that do not
apply.
How do I delete Personal Addresses, Previous
Destinations, or the Home Address?
1. Press the INFO button. Select Setup > Personal Information to display the types
of information.
2. Select the type of address to delete.
3. Select Delete .
I cannot hear the navigation system voice.
Press the INFO button. Select Setup and check that Volume is not set to Off. 2Display and Volume Settings
P. 21
The voice control system is having difficulty
recognizing my voice commands.
• Check that the vents are not blowing air onto the microphone on the ceiling, the
vehicle is as quiet as possible, and you are using the correct command when
speaking.2 Voice Recognition
P. 20
•Say d “Help” on any screen to see a list of the applicable voice commands.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.
The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.





171

Troubleshooting
Map, Voice, Entering Destinations
Troubleshooting
I cannot give voice commands.
Make sure you selected “OK” at the Startup Confirmation screen.2Start-up
P. 18
I cannot select an option on the touch screen.
To prevent driver distraction, certain touch screen functions and features are limited or
inoperable while the vehicle is moving. Use voice commands, or pull over to proceed.
The screen is bright when I drive at night.
1. Check that the nighttime dashboard brig htness control is not set to maximum.
2. Press the INFO button. Select Setup > Other > Color > Map. Set the Night color to
Black for the best contrast. 2 Switching Display Mode Manually
P. 26
The screen is dark when I drive during the day.
Press the INFO button. Select Setup > Other > Color > Map. Set the Day color to
White for the best contrast. 2 Switching Display Mode Manually
P. 26
How do I change or remove my PIN?
1. Press the INFO button. Select Setup > Personal Information > PIN Number > GO
Home 1 PIN or GO Home 2 PIN or Address Book PIN .
2. Enter your existing PIN. Yo u then have the choice to change or remove the PIN. 2PIN Numbers
P. 36
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses (User 1 or User
2)?
Your dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?
Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use.
Problem
Solution





172

Troubleshooting
Traffic
Troubleshooting
TrafficGuidance, Routing
Problem
Solution
My FM Traffic is missing or is not displaying properly.
What is wrong?
Verify the following:
• FM Traffic relies on a clear FM signal. If signal strength is low, traffic data may not
be available.
• Check the traffic icon on the icon bar, and the icon op tions for traffic.2Showing Icons on the Map
P. 92
• It is possible that there is a temporary technical problem with your metropolitan
area traffic. You can call Honda Automobile Customer Service to see if there is an
outrage.
2 Honda Automobile Customer Service Contact Information
P. 186
• If the situation persists, see your Honda dealer for assistance.
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used wh en calculating a route. 2Changing the Route Preference
P. 78
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 187
The vehicle position icon is not following the road and
the “GPS icon” text in the upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devi ces can interfere with the GPS reception.
Please consult your dealer. 2 GPS System
P. 184





173

Troubleshooting
Guidance, Routing
Troubleshooting
The blue highlighted route and voice guidance
stopped or turned into a blue/pink dashed line before I
got to my destination.
Your route has entered an unverified area. 2Unverified Area Routing
P. 41
How do I stop the map from rotating as I drive along?
Select the map orientation icon on the map screen, or say d “Display north-up” to
change the map orientation.
Sometimes, I cannot select between the North-up and
Heading-up map orientations.
The Heading-up map orientation can only be shown in the lower scales (1/20 - 1 mile
scales). 2 Map Scale and Functions
P. 95
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.
This is normal. The navigation system is un aware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal. 2 GPS System
P. 184
The screen is showing white dots as I drive along.
These dots are called “breadcrumbs.” These are displayed if Off-road Tracking is set
to On and you drive more than 1/2 mile off mapped roads. 2Off-road Tracking
P. 50
How do I remove the white dots (“breadcrumbs”)
from my screen?
Press the INFO button. Select Setup > Other > Vehicle , and set Off-road Tracking
to Off , then return to the map. 2Off-road Tracking
P. 50
A road that I selected to avoid is being used when
routing.
When you “draw” your area to avoid, make sure to select sections of roads that
include at least one intersection. 2Avoiding Streets
P. 102
My elevation (shown when I display the current
position) seems to fluctuate even though my elevation
has not changed.
This is normal. The elevation can vary ±100 feet due to GPS calculation errors. 2GPS System
P. 184
Problem
Solution
Continued





174

Troubleshooting
Update, Coverage, Map Errors
Troubleshooting
Update, Coverage, Map ErrorsMy elevation is missing on the “current position”
screen.
The elevation is only displayed if the GPS antenna can receive signals from at least four
satellites. Try moving the vehicle into an open area. The elevation is also not displayed
if the calculated elevation is zero or below sea level.
Problem
Solution
My city is not part of a fully verified detailed coverage
area.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 187
Does the navigation system work outside North
America?
The navigation system contains maps for th e 50 U.S. states, Canada, and Puerto Rico.
The navigation system will not work in Mexico or other countries. 2 Map Coverage
P. 187
Can I play video DVDs in my navigation system?
No. The navigation system is designed only to read music discs. If you experience any
problems that you cannot resolve, please contact your dealer.
How do I report errors I find in the database?
Minor errors are bound to occur in a large da tabase. If you encounter major errors, see 2Reporting Errors
P. 186
Problem
Solution





175

Troubleshooting
Display, Accessories
Troubleshooting
Display, AccessoriesMulti-View Rear Camera
Problem
Solution
The display appears dim when starting the car in really
cold weather.
This is normal. The display will become brighter after a few minutes.
Problem
Solution
When I shift gears, the multi-view rear camera image
display is delayed.
This is normal. When shifting into or out of Reverse, you may experience a delay while
the screen image switches between the navigation screen and the multi-view rear
camera image.
The multi-view rear camera image is too dark or too
bright. How do I adjust the brightness?
While the camera image is displayed, press the ZOOM IN/OUT button to adjust the
brightness.
This adjustment does not affect the navigation screen brightness settings.





176

Troubleshooting
Miscellaneous Questions
Troubleshooting
Miscellaneous Questions
Problem
Solution
My clock frequently changes forward and backward by
one hour.
The clock setting is automatically updated based on your GPS location. If you live and
work on the boundary between two time zones, you can turn off this feature. 2Clock Adjustment
P. 46
The clock changes even when I am not driving near a
time zone boundary.
The time zone boundaries are only approximated in the navigation system. Depending
on the geography of the time zone boundary, the switch to a different zone can be
erratic. 2Clock Adjustment
P. 46
My state does not observe daylight saving time. How
do I turn off this feature?
Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to Off . 2Clock Adjustment
P. 46
Daylight saving time has started, but the navigation
system did not change time even though Auto
Daylight is set to ON.
The automatic daylight saving time feat ure does not work in regions where the
daylight saving time system has not been adopted.
The navigation system automatic daylight feature is
not switching the navigation system clock on the
correct dates.
Press the INFO button. Select Setup > Other > Clock Adjustment > Clock
Adjustment , and set Auto Daylight to On. Note that the automatic daylight feature
does not work in regions where the daylight saving time system has not been
adopted. 2 Clock Adjustment
P. 46
The navigation system clock switched by one hour for
no apparent reason.
You may be driving near a time zone boundary. 2Clock Adjustment
P. 46
My battery was disconnected or went dead, and the
navigation system is asking for a code.
Your vehicle comes with a label in the Owner’s Manual kit that includes the system’s
security code and serial number. You should keep this label in a safe place outside
your vehicle. If you cannot find it, contact your dealer.
How do I change the interface language?
Press the INFO button. Select Setup > Other > Language, and set the language to
English , Français , or Español .





177Troubleshooting
Error MessagesNavigation System
Error Message
Solution
The display temperature is too high! For protection,
the display will shut down.
This message appears briefly when the display temperature is too high. The navigation
system turns off until the display cools do wn. The system turns back on automatically
when the display cools down.
The navigation system is unable to start due to
excessive heat. The system wi ll start after the system
cools.
The navigation system has difficulty a ccessing to the map database when the
temperature is high. The navigation system starts up automatically when the display
cools down.
Route has not been completed. Please try again from a
different location.
This message appears when you are on a route to or from a new area that is not in the
database. Try planning a different route to or from a different location. If the error
persists or is shown for a wide area, see your dealer.
Destination is not in this da tabase version. Please set
from map.
The destination was not found in the data base. Try another destination nearby, or
select the destination from the map using the jo ystick. If the error persists or is shown
for a wide area, see your dealer.
No POI found...





178

Error Messages
Disc Player
Troubleshooting
Disc Player
Error Message
Cause
Solution
Bad Disc
Please Check Owners Manual
Servo error
• Press the E (Eject) button and remove the disc, and check that the
error message is cleared.
• Check that the disc is not damaged or deformed, and insert the disc again. 2 Recommended Discs
P. 124
• If the error message reappears, press the E button, and pull out
the disc.
• Insert a different disc. If the new disc plays, there is a problem with the first disc.
• If the error message repeats, or th e disc cannot be removed, contact
your dealer. Do not try to forc e the disc out of the player.
Mechanical error
Mecha Error
Mechanical error
Check Disc
Focus error
Disc violates copyright
Disc not supportedLoad error
Unsupported
Appears when an unsupported
disc is inserted.
• If it appears when a supported disc is inserted, reinsert the disc.
Unplayable File
Appears when the tracks on the
disc are DRM or an unsupported
format.
• This error message appears for about three seconds, then plays the
next song.
The system cannot read the
track(s).
• Check the tracks on the disc. There is a possibility that the tracks have been damaged.
Heat Error
High temperature
• Turn the audio system off and allow the player to cool down until the error message is cleared.





179

Error Messages
iPod®/Pandora®
Troubleshooting
iPod®/Pandora®
Error Message
Cause
Solution
Unsupported
Appears when an unsupported
iPod®/iPhone® is connected.
• Update the iPod®/iPhone® software to the latest version.
• If it appears when a supported iPod®/iPhone® is connected, reconnect the iPod®/iPhone®.
Connect Retry
Appears when the iPod®/iPhone®
cannot be authenticated.
Reconnect the iPod®/iPhone®.
No Data
Appears when there are no tracks
in the iPod®.
Store tracks in the iPod®.
Bad Use Device
Please Check Owners Manual
Appears when the overcurrent
protection feature of the system
stops supplying power to USB
because an incompatible iPod®/
iPhone® is connected.
Disconnect the iPod®/iPhone®. Turn the audio system off, and turn it
on again. Do not reconnect the iPod®/iPhone® that caused the error.
USB Error
Appears when the internal USB
error occurs.
Try a different iPod®/iPhone®.
No station
Appears when there are no
stations in Pandora®.
Check the iPhone®.
Unsupported Ver.
Appears when the Pandora®
version is not supported.
Update Pandora® to the latest version.
No active station
Appears when the station is
deleted from the iPhone®.
Select another station.
No Connection
Appears when the iPhone® has
an error, including out of service.
Check the iPhone®.
Rating error
Appears when the like/dislike
operation is failed.
Try again later.
Bookmark error
Appears when the bookmark
operation is failed.
Try again later.