navigation HONDA HR-V 2018 Navigation Manual (in English)

214
Troubleshooting
Error Messages
Navigation System
Error MessageSolution
The system is unable to start due to excessive
heat.
The system will start after the system cools.The flash memory temperature is too high. The system turns back on automatically
when the flash memory cools down. If the error persists, contact your dealer.
The display temperature is too high. The system turns back on automatically when
the display cools down.
The route could not be calculatedThere is no road for calculating around your vehicle position. Try calculating a
route again after moving your vehicle near a street.
There is no road for calculating near the destination or the waypoint. Try another
destination or waypoint.
The destination is too far. Try another destination, or add a waypoint on the route.

221
Reference Information
System Initialization..............................222
Entering the Security Code ....................222
Acquiring GPS Information ....................222
Startup Confirmation Screen .................223
Map Matching ......................................223
System Limitations................................224
GPS ......................................................224
Address Calculation ..............................224
Database ..............................................224
Customer Assistance.............................226
Resolving Problems ...............................226
Reporting Errors ....................................226
Honda Automobile Customer Service
Contact Information ............................226Visiting Your Dealer ............................. 227
Map Coverage ..................................... 227
Obtaining a Navigation Update ............ 228
Traffic Information ............................... 228
Operation in Alaska, Hawaii, Canada, and
Puerto Rico ............................................. 228
Legal Information................................. 229
Honda App License Agreement ............ 229
User Agreement ................................... 239
As required by the FCC ........................ 241

222
Reference Information
System Initialization
The navigation system must be initialized if
power to the navigation system is
interrupted for any reason (e.g., the battery
was disconnected).
Entering the Security Code
Find the navigation system’s security code
and serial number label in your Owner’s
Manual kit. Do not store the label in your
vehicle. If you lose the label, you must first
retrieve the serial number, and then obtain
the code. You can find out about your serial
number and security code from a dealer.
1.Set the power mode to ON, and turn on
the audio system.
2.Press and hold the audio system power
button for more than two seconds.
uThe system is reactivated when the
system’s control unit recognizes that
the system is in your vehicle. If the
control unit fails to recognize, Enter
Code appears on the navigation
screen.
3.Enter the security code.
uIf you do not enter the security code
correctly after 10 tries, leave the
system for one hour before trying
again, or visit a dealer to have the
system reset.
In the U.S., you can register the security
code on Honda Owners
(owners.honda.com). To find information
on how to retrieve the serial number and
obtain the code, visit
radio-navicode.honda.com.Acquiring GPS Information
Depending on the length of time the power
was interrupted, your system may require
GPS initialization.
If initialization is not necessary, the system
proceeds directly to the Startup
Confirmation screen.
If the system fails to locate a sufficient
number of satellites to locate your position
within 10 minutes, the following screen is
displayed.

224
Reference Information
System Limitations
GPS
The signals received from GPS satellites are
extremely weak (less than a millionth of the
strength of a local FM station) and require
an unobstructed view of the sky. The GPS
antenna is located in the dashboard. The
signal reception can easily be interrupted or
interfered with by the following:
• Metallic window tint on the front or side
windows
• Cell phones, PDAs, or other electronic
devices docked in a cradle or lying loose
on the dashboard
• Remote starters or “hidden” vehicle
tracking systems mounted near the
navigation unit
• Audio electronic devices mounted near
the navigation unit
• Trees, tall buildings, freeway overpasses,
tunnels, or overhead electrical power
wires
GPS is operated by the U.S. Department of
Defense. For security reasons, there are
certain inaccuracies built into GPS for which
the navigation system must constantly
compensate. This can cause occasional positioning errors of up to several hundred
feet.
Address Calculation
The destination icon shows only the
approximate location of a destination
address. This occurs if the number of
possible addresses is different from the
number of actual addresses on a block. For
example, the address 1425 on a 1400 block
with 100 possible addresses (because it is
followed by the 1500 block) will be shown a
quarter of the way down the block by the
system. If there are only 25 actual addresses
on the block, the actual location of address
1425 would be at the end of the block.
Database
The digitized map database reflects
conditions as they existed at various points
in time before production. Accordingly,
your database may contain inaccurate or
incomplete data or information due to the
passage of time, road construction,
changing conditions, or other causes.
For example, some places/landmarks may
be missing when you search the database
because the name was misspelled, the place
was improperly categorized, or a place/
landmark is not yet in the database. This is
also true for police stations, hospitals, and
other public institutions. Do not rely on the
navigation system if you need law
enforcement or hospital services. Always
check with local information sources.

225
uuSystem LimitationsuDatabase
Reference Information
In addition, the map database contains
verified and unverified areas. Unverified
streets may be missing from the map, in the
wrong location, or have an incorrect name
or address range. A message will warn you
if your route includes unverified streets.
Exercise additional caution when driving in
unverified areas.
The database does not include, analyze,
process, consider, or reflect any of the
following categories of information:
• Neighborhood quality or safety
• Population density
• Availability or proximity of law
enforcement
• Emergency, rescue, medical, or other
assistance
• Construction work, zones, or hazards
• Road and lane closures
• Legal restrictions (such as vehicular type,
weight, load, height, and speed
restrictions)
• Road slope or grade
• Bridge height, width, weight, or other
limits
• Traffic facilities safety
• Special events
• Pavement characteristics or conditionsEvery effort has been made to verify that
the database is accurate. The number of
inaccuracies you experience increases the
longer you go without obtaining an
updated map database.
2Obtaining a Navigation Update P. 228
We assume no liability for any incident that
may result from an error in the program, or
from changed conditions not noted above.

226
Reference Information
Customer Assistance
Resolving Problems
If you run into a specific issue that you
cannot resolve, consult the following help
resources:
• For navigation system issues:
2Troubleshooting P. 206
There are also FAQs available online at
automobiles.honda.com.
• For questions regarding Bluetooth®
HandsFreeLink®:
2Bluetooth® HandsFreeLink® P. 168
• For questions regarding the smartphone
connection:
– U.S.: Visit automobiles.honda.com/
handsfreelink/.
– Canada: Visit www.handsfreelink.ca.
• For traffic-related issues:
2Traffic P. 208
• For reporting issues with the database or
places/landmarks:
2Reporting Errors P. 226
• Call Honda Automobile Customer
Service.
2Honda Automobile Customer Service
Contact Information P. 226
Reporting Errors
You can help to improve database accuracy
by reporting any errors you encounter.
• Report errors in freeways and main
“verified” roads shown in black on the
map at http://mapreporter.navteq.com/
dur-web-external/.
• Please do not report errors in purple
“unverified” roads. Maps for these areas
are provided for reference only.
2Unverified Routing P. 40
• Please do not report errors in places/
landmarks, such as changes in business
names. Information about points of
interest are constantly being updated. An
updated database is available for
purchase, usually in the fall of each year.
2Obtaining a Navigation Update
P. 228
• For vehicle position icon errors, screen
error messages, or other GPS-related
errors:
2Troubleshooting P. 206
2System Limitations P. 224
Honda Automobile
Customer Service Contact
Information
Honda Navi
American Honda Motor Co., Inc.
Honda Automobile Customer Service
Mail Stop 100-5E-8A
1919 Torrance Blvd.
Torrance, CA 90501-2746
Tel: (800) 999-1009
Fax: (310) 783-3023
Honda Canada Inc.
Honda Customer Relations
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888)-9-HONDA-9
Hours: 8:00 am to 7:30 pm Mon to Fri (EST)

227
uuCustomer AssistanceuVisiting Your Dealer
Reference Information
Visiting Your Dealer
If you have a question that you cannot
resolve using the available help resources,
you can consult your dealer. Please identify
the specific issue (e.g., error occurs when
you enter a specific address, when driving
on a certain road, or just when it’s cold) so
that the service advisor can refer the issue to
the factory so that a solution can be found.
Be patient, the service advisor may be
unfamiliar with your specific issue.
Map Coverage
The navigation system provides map
coverage for the contiguous United States,
Alaska, Hawaii, Canada, and Puerto Rico.
The map coverage consists of accurately
mapped (verified) metropolitan areas and a
less accurate (unverified) rural database.
Note that unverified areas are constantly
being reviewed and converted to verified
areas each year.
Contiguous United States
Hawaii
Puerto Rico
Canada
Alaska
Map coverage update information is
available from Honda Automobile
Customer Service or online at:
•U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
To find navigation system update
information:
1.Visit the website:
• U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
2.Select your vehicle model and model
year.
3.Click Map Coverage to display a list of
verified coverage areas on the most
recent update.
4.Click Map Coverage Details to display a
PDF document with a full listing of all
coverage areas.
uAdobe® Reader® is required for
viewing and printing the Portable
Document Format (PDF) documents.
To download the latest version of
Adobe Reader, visit http://
get.adobe.com/reader/.

228
uuCustomer AssistanceuObtaining a Navigation Update
Reference Information
Obtaining a Navigation
Update
Honda is continually expanding the scope of
the navigation system. Navigation system
software upgrades may be made available
periodically, usually in the fall of each year.
To purchase an updated data file:
1.Obtain your vehicle’s VIN number and the
System/Device Information.
2System/Device Information P. 200
2.Call the Honda Navigation Disc Fulfilment
Center at (888) 291-4675, or order
online at:
•U.S.: hondanavi.navigation.com
• Canada: www.honda.ca
Updated data is not available from your
dealer. However, the dealer may assist you
in obtaining one out of courtesy. There is no
program for free updates.
Traffic Information
• Continuously updated traffic information
is available in certain areas across the
lower 48 U.S. states, Hawaii, and
Canada.
•Visit automobiles.honda.com/traffic for a
complete listing of coverage areas and
other information.
Operation in Alaska,
Hawaii, Canada, and
Puerto Rico
Navigation-equipped vehicles delivered to
Alaska, Hawaii, and Puerto Rico are
equipped with SiriusXM® hardware, but
SiriusXM® broadcasting is not available.
There are certain functions that rely on
SiriusXM® satellite signal coverage which
are not available. Unavailable menu options
will appear gray on the LCD display.
All roads displayed on the map screens are
verified roads. Information in this manual
■SiriusXM® Radio*
■Map Coverage
relating to “unverified” roads or areas is not
applicable.
Entering a destination address or place/
landmark on another island may result in a
screen caution message. This is because
there are no ferry routes between islands in
the database.
■Address and Place Entry
Screens
* Not available on all models

233
uuLegal InformationuHonda App License Agreement
Continued
Reference Information
D. SOFTWARE Operational Notices and
Warnings
1. Vehicle Geolocation Information. You
acknowledge that your VEHICLE may be
equipped with certain traffic and map
features. The traffic feature will
automatically collect and transmit, through
GPS technology, your Vehicle’s current
location (longitude and latitude), travel
direction and speed (“VEHICLE
GEOLOCATION INFORMATION”) to
HONDA and PROVIDERS. The VEHICLE
GEOLOCATION INFORMATION is used by
HONDA and PROVIDERS to provide traffic
and navigation-related information to you,
but may also be used to provide other
SERVICES or offers to you. HONDA will not
use such VEHICLE GEOLOCATION
INFORMATION for its own marketing
efforts, or provide such information to
unaffiliated third parties for their own
purposes, without your express consent.
2. Potential Map Inaccuracy and Route
Safety. Maps used by this system may be
inaccurate because of changes in roads,
traffic controls, routing, or driving
conditions. Always use good judgment and common sense when following suggested
routes. Do not follow the route suggestions
if doing so would result in an unsafe or
illegal driving maneuver, if you would be
placed in an unsafe situation, or if you
would be directed into an area that you
consider unsafe. Do not rely on any
navigation features included in the system
to route you to emergency services. Not all
emergency services such as police, fire
stations, hospitals, or clinics are likely to be
contained in the map database for such
navigation features. Ask local authorities or
an emergency services operator for such
locations and routes. The driver is ultimately
responsible for the safe operation of the
vehicle and therefore, must evaluate
whether it is safe to follow the suggested
directions. Any navigation features are
provided only as an aid. Make your driving
decisions based on your observations of
local conditions and existing traffic
regulations. Navigation features are not a
substitute for your personal judgment. Any
route suggestions made by the SOFTWARE
or SERVICES should never replace any local
traffic regulations or your personal
judgment or knowledge of safe driving
practices. 3. Speech Recognition: You acknowledge
and understand that HONDA and
PROVIDERS may record, retain, and use
voices commands when you use the speech
recognition components of the SOFTWARE
or SERVICES. You and all VEHICLE operators
and passengers (a) consent to the recording
and retention of voice commands in
support of providing speech recognition
components and (b) release HONDA and
PROVIDERS from all claims, liabilities, and
losses that may result from any use of such
recorded voice commands.
Recognition errors are inherent in speech
recognition. It is your responsibility to
monitor any speech recognition functions
included in the system and address any
errors. Neither HONDA nor PROVIDERS will
be liable for any damages arising out of
errors in the speech recognition process.
4. Distraction Hazards. Navigation features
may require manual (non-verbal) input or
setup. Attempting to perform such set-up
or insert data while driving can seriously
distract your attention and could cause a
crash or other serious consequences; the
ability to undertake such interactions may
also be limited by state or local law, which

234
uuLegal InformationuHonda App License Agreement
Reference Information
laws you are responsible to know and
follow. Even occasional short scans of the
screen may be hazardous if your attention
has been diverted away from your driving at
a critical time. Pull over and stop the vehicle
in a safe and legal manner before
attempting to access a function of the
system requiring prolonged attention. Do
not raise the volume excessively. Keep the
volume at a level where you can still hear
outside traffic and emergency signals while
driving. Driving while unable to hear these
sounds could result in a crash.
E. Information Collection and Storage
1. Information Collection, Use, Transmission
and Storage of Data. Consent to Use of
Data: You agree that HONDA and
PROVIDERS may collect and use your
information gathered in any manner as part
of product support services related to the
SOFTWARE or related services. HONDA may
share such information with third parties,
including, without limitation, PROVIDERS,
third party software and services suppliers,
their affiliates and/or their designated
agents, solely to improve their products or
to provide services or technologies to you. HONDA, third party software and systems
suppliers, their affiliates and/or their
designated agent may disclose this
information to others, but not in a form that
personally identifies you.
2. Information Storage. Depending on the
type of multimedia system you have in your
VEHICLE, certain information may be stored
for ease of use of the SOFTWARE including,
without limitation, search history, location
history in certain applications, previous and
saved destinations, map locations within
certain applications, and device numbers
and contact information.
(a) Vehicle Health Information. Your
VEHICLE may remotely transmit information
regarding the status and health of your
VEHICLE (“VEHICLE INFORMATION”) to
HONDA without notification to you.
VEHICLE INFORMATION may contain
VEHICLE maintenance and malfunction
status that is derived from VEHICLE
diagnostic data and includes, but is not
limited to, status of powered doors and
windows, battery life data, battery charging
data, VEHICLE speed, coolant temperature,
air compressor revolution, output power, warning codes, diagnostic trouble codes,
fuel injection volume, and engine rotations
per minute. VEHICLE HEALTH
INFORMATION may be used by HONDA for
research and development, to deliver
HONDA SERVICES and information to you,
and to contact you, and is retained only for
a period of time necessary to fulfill these
goals.
(b) VEHICLE Geolocation Data (non-
navigation/map based). If you opt-in to
geolocation-based SERVICES, your vehicle’s
geolocation data (latitude and longitude)
will be automatically sent from your
VEHICLE to HONDA and PROVIDERS.
(c) You understand that the inputting or
uploading of information to your VEHICLE’s
multimedia system or the SOFTWARE or
SERVICES is at your own risk and that
HONDA is not responsible for unauthorized
access to or use of any personal or other
information. All information uploaded to
the SOFTWARE and SERVICES may be
stored on your VEHICLES’s multimedia
system and you understand that the security
and safety of your VEHICLE’s multimedia
system is your sole responsibility.