language INFINITI G CONVERTIBLE 2013 Navigation Manual

Black plate (242,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
10. General system information
10-22 MEMO
Condition: Language=NAM_English/

Black plate (243,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
11 Troubleshooting guide
Customer assistance...
.......................................... 11-2
Basic operations ...
................................................ 11-3
Vehicle icon ...
....................................................... 11-4
Route calculation and visual guidance ...
............... 11-6 Voice guidance
...
.................................................. 11-8
Infiniti ConnectionTM(if so equipped) ...
................ 11-9
Voice recognition ...
............................................ 11-10
Traffic information ...
........................................... 11-11
Condition: Language=NAM_English/

Black plate (244,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
11. Troubleshooting guide
11-2
CUSTOMER ASSISTANCE
For assistance or inquiries about the
INFINITI Navigation System, contact the
INFINITI NAVIGATION SYSTEM HELPDESK.
See the contact information on the inside
front cover of this manual.
Condition: Language=NAM_English/

Black plate (245,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
BASIC OPERATIONS
SymptomPossible cause Possible solution
No image is displayed. The brightness is at the lowest setting.Adjust the brightness of the display.
The system in the video mode. Push the appropriate button (depending on models)
on the control panel to change the mode. Refer to
the vehicle Owner’s Manual.
The display is turned off. Push to turn on the display.
No voice guidance is available.
or
The volume is too high or too low. The volume is not set correctly, or it is turned off. Adjust the volume of voice guidance.
Voice guidance is not provided for certain streets
(roads displayed in gray).
This is not a malfunction.
No map is displayed on the screen. A screen other than map screen is displayed. Push

Black plate (246,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
11. Troubleshooting guide
11-4
VEHICLE ICON
SymptomPossible cause Possible solution
Names of roads and locations differ between
Plan View and Birdview
TM. This is because the quantity of the displayed information is
reduced so that the screen does not become too crowded. There is
also a chance that names of the roads or locations may be
displayed multiple times, and the names appearing on the screen
may be different because of a processing procedure. This is not a malfunction.
The vehicle icon is not displayed in the correct
position. The vehicle was transported after the ignition switch was pushed
off, for example, by a ferry or car transporter. Drive the vehicle for a while on a road
where GPS signals can be received.
The position and direction of the vehicle icon may be incorrect
depending on the driving environments and the levels of
positioning accuracy of the navigation system. This is not a malfunction. Drive the vehicle
for a while to automatically correct the
position and direction of the vehicle icon.
“Current vehicle location”
(page 10-4)
When the vehicle is traveling on a new road,
the vehicle icon is located on another road
nearby. Because the new road is not stored in the map data, the system
automatically places the vehicle icon on the nearest road available.
Updated road information will be included
in the next version of the map data.
The screen does not switch to the night screen
even after turning on the headlights. The daytime screen was set the last time the headlights were
turned on. Set the screen to the night screen mode
using
when turning on
the headlights.
“Display settings” (page 8-3)
The map does not scroll even when the
vehicle is moving. The current location map screen is not displayed. Push

Black plate (247,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
SymptomPossible cause Possible solution
The GPS indicator on the screen remains gray. GPS signals cannot be received under certain conditions, such as in a parking garage, on a road with many tall buildings, etc. Drive on an open, straight road for a while.
GPS signals cannot be received because objects are placed on the
instrument panel. Remove the objects from the instrument
panel.
A sufficient number of GPS satellites is not available. Wait for the satellites to move to locations
available for the navigation system.
The location of the vehicle icon is misaligned
from the actual position. When using tire chains or replacing the tires, speed calculations
based on the speed sensor may be incorrect. Drive the vehicle for about 30 minutes at
approximately 19 MPH (30 km/h) to auto-
matically correct the vehicle icon position.
If this does not correct the vehicle icon
position, contact an INFINITI retailer.
The map data has a mistake or is incomplete (the vehicle icon
position is always misaligned in the same area). Updated road information will be included
in the next version of the map data.
11. Troubleshooting guide
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Condition: Language=NAM_English/

Black plate (248,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
11. Troubleshooting guide
11-6
ROUTE CALCULATION AND VISUAL GUIDANCE
SymptomPossible cause Possible solution
Waypoints are not included in the auto reroute
calculation. Waypoints that have been already passed are not included in the
auto reroute calculation. To go to that waypoint again, edit the route.
Route information is not displayed. Route calculation has not yet been performed. Set the destination and perform route calculation.
The vehicle is not on the suggested route. Drive on the suggested route.
Route guidance is set to off. Turn on route guidance.
Route information is not provided for certain types of roads (roads
displayed in gray). This is not a malfunction.
The auto reroute calculation (or detour calcu-
lation) suggests the same route as the one
previously suggested. Route calculations took priority conditions into consideration, but
the same route was calculated.
This is not a malfunction.
A waypoint cannot be added. Five waypoints are already set on the route, including ones that the
vehicle has already passed. A maximum of 5 waypoints can be set on
the route. To go to 6 or more waypoints,
perform route calculations multiple times
as necessary.
[Calculate] must be selected for route calculation after Waypoints
are selected from the “Edit/Add to Route”screen. Highlight [Calculate] and push

after selecting waypoints.
Condition: Language=NAM_English/

Black plate (249,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
SymptomPossible cause Possible solution
The suggested route is not displayed. Roads near the destination cannot be calculated. Reset the destination to a main or ordinary
road, and recalculate the route.
The starting point and destination are too close. Set a more distant destination.
The starting point and destination are too far away. Divide the trip by selecting one or two
intermediate destinations, and perform
route calculations multiple times.
There are time restricted roads (by the day of the week, by time)
near the current vehicle location or destination. Set [Use Time Restricted Roads] to off.
“Setting conditions for route calcula-
tion”
(page 5-25)
A part of the route is not displayed. The suggested route includes narrow streets (roads displayed in gray). This is not a malfunction.
The part of the route that the vehicle has
already passed is deleted. A route is managed by sections between waypoints. If the vehicle
passed the first waypoint, the section between the starting point
and the waypoint is deleted (it may not be deleted depending on
the area). This is not a malfunction.
An indirect route is suggested. If there are restrictions (such as one-way streets) on roads close to
the starting point or destination, the system may suggest an
indirect route. Adjust the location of the starting point or
destination.
The system may suggest an indirect route because route
calculation does not take into consideration some areas such as
narrow streets (gray roads). Reset the destination to a main or ordinary
road, and recalculate the route.
The landmark information does not corre-
spond to the actual information. This may be caused by insufficient or incorrect map data. Updated information will be included in the
next version of the map data.
The suggested route does not exactly connect
to the starting point, waypoints, or destina-
tion. There is no data for route calculation closer to these locations. Set the starting point, waypoints and
destination on a main road, and perform
route calculation.
11. Troubleshooting guide
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Condition: Language=NAM_English/

Black plate (250,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
11. Troubleshooting guide
11-8
VOICE GUIDANCE
SymptomPossible cause Possible solution
Voice guidance is not available. Voice guidance is only available at certain intersections marked
with
. In some cases, voice guidance is not available even when
the vehicle should make a turn. This is not a malfunction.
The vehicle has deviated from the suggested route. Go back to the suggested route or request
route calculation again.
Voice guidance is set to off. Turn on voice guidance.
Route guidance is set to off. Turn on route guidance.
The guidance content does not correspond to
the actual condition. The content of voice guidance may vary, depending on the types of
intersections at which turns are made. Follow all traffic rules and regulations.
Condition: Language=NAM_English/

Black plate (251,1)
[ Edit: 2012/ 11/ 8 Model: 08TJ-N ]
INFINITI CONNECTIONTM(if so equipped)
SymptomPossible cause Possible solution
The system cannot connect to
the Infiniti Connection Data
Center. A subscription for the Infiniti Connection
service has not been established.
Sign up for a subscription to the Infiniti Connection service. For details about
subscriptions, contact the Infiniti Connection support line at 1-800-334-7858 (for
U.S.) /1-855-892-7418 (for Canada).
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Communication Unit) is
not turned on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the Infiniti Connection support
line at 1-800-334-7858 (for U.S.) /1-855-892-7418 (for Canada).
Radio wave reception is not sufficient for
TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the
control panel or on the steering wheel switch while the system is announcing
information.
11. Troubleshooting guide
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Condition: Language=NAM_English/