INFINITI M HYBRID 2013 Consumer Safety And Air Bag Information Guide

2013 Infiniti Consumer Safety & Air Bag Information Guide 10
OTHER SPECIFICS ABOUT SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN
SIDE-IMPACT/ROLLOVER AIR BAG SYSTEMS
ƒ
Do not allow anyone sitting in the front seat to extend his or her hand out the window or lean
against the door.
ƒ When sitting in the rear, do not hold onto the seatbacks of the front seats. Be especially
careful with children, who should always be properly seated and restrained.
ƒ Do not allow anyone to place their hand, leg or face near the side-impact air bag modules on
the seatbacks of the front seats or near the curtain side-impact air bag modules in the roof
rails or in the front door panels.
ƒ Curtain side-impact/rollover air bags are designed to inflate not only in rollovers, but also in
certain near rollover situations. As a result, certain vehicle movements (for example, during
severe off-road driving) may cause these air bags to inflate.
ƒ See the vehicle owner's manual for other important information about side-impact, curtain
side-impact, and curtain side-impact/rollover air bag systems (if the vehicle is equipped with
these systems).








WHENEVER A CHILD IS IN YOUR VEHICLE
The risk of serious or fatal injury to children in automobile collisions can be reduced with a
properly installed child restraint. Before you install a child restraint in your vehicle, please
consult the vehicle owner’s manual and the child restraint manufacturer’s instructions for proper
installation.

Never install a rear-facing child restraint in the front
passenger seat. An inflating front passenger air bag
could seriously injure or kill your child. According to
statistics, children are safer when properly restrained
in the rear seat than in the front seat. Infiniti and the
federal government recommend that children 12 and
under should ride in the rear seat, properly secured in
child restraints, booster seats, or seat belts, according
to their size.

CHILD SAFETY

2013 Infiniti Consumer Safety & Air Bag Information Guide 11
If you must install a forward-facing child restraint in the front passenger seat, move the
passenger seat to the rearmost position. See the vehicle owner’s manual for details and
additional important information.

CHILD RESTRAINTS FOR INFANTS AND SMALL CHILDREN
Infants and small children should always be placed in an appropriate child restraint while riding
in the vehicle. Failure to use a child restraint can result in serious injury or death.

Children and infants should never be carried on your
lap. It is not possible for even the strongest adult to
resist the forces of a severe collision. The child could
be crushed between the adult and parts of the
vehicle. Also, do not put the same seat belt around
both your child and yourself, or another child.

Always install the child restraint properly, and check
that it is securely held in place by the vehicle’s seat
belt or LATCH system (if so equipped). An improperly
installed child restraint could lead to serious injury
or death in a collision. See the vehicle owner’s manual and your child restraint manufacturer’s
instructions for complete details.

Child restraints specially designed for infants and small children are offered by several
manufacturers. When selecting any child restraint, keep the following points in mind:

1. The LATCH system (Lower Anchors and Tethers for CHildren) is a universal child restraint
system. This system – which may also be referred to as the ISOFIX or ISOFIX compatible
system – allows the child restraint to be installed into the vehicle without the use of seat
belts. Both the vehicle and child restraint must have LATCH system capabilities.

2. Choose only a restraint with a label certifying that it complies with Federal Motor Vehicle
Safety Standard 213.

3. Always make sure the child restraint is appropriate for the age and size of your infant or
small child.

4. Check the child restraint in your vehicle to be sure it is compatible with the vehicle’s seat
and seat belt system.

2013 Infiniti Consumer Safety & Air Bag Information Guide 12
5. If the child restraint is compatible with your vehicle, place your child in the child restraint
and check the various adjustments to be sure the child restraint is compatible with your
child. Always follow all recommended procedures.

All U.S. states require that infants and small children be restrained in a certified child restraint at
all times while the vehicle is being operated.

THE LATCH SYSTEM (LOWER ANCHORS AND TETHERS FOR CHILDREN)
Most 2013 Infiniti vehicles are equipped with universal child restraint lower anchors and top
tether anchors for the installation of child restraints equipped with LATCH attachments. With this
system, you do not have to use a vehicle seat belt to secure the child restraint. Instead, special
anchor points are utilized to install the child restraint, provided it is compatible with the LATCH
system. See the vehicle owner’s manual for details and additional important information.

SNUG KIDS™
The first of its kind, Snug Kids™ is our online guide to
selecting a child restraint seat for your Infiniti vehicle.
Our Certified Child Passenger Safety Technicians have
evaluated numerous child restraint seats and have compiled their findings to create the Snug
Kids
TM Child Safety Seat Fit Guides. These guides also include important tips on correct
installation procedures. Visit www.InfinitiUSA.com/snugkids to view or download
the latest guide information for finding a child restraint system that is right for your Infiniti
vehicle.






If you are wearing a properly adjusted seat belt, your chances of being injured or killed in a
collision and/or the severity of injury may be greatly reduced. Infiniti strongly encourages you
and all of your passengers to buckle up every time you drive, even if your seating position
includes a supplemental air bag system. Most States require that seat belts be worn at all times
when a vehicle is being driven.


SEAT BELT SAFETY

2013 Infiniti Consumer Safety & Air Bag Information Guide 13



Always route the shoulder belt over your shoulder and across your chest. Never place the belt
behind your back, under your arm or across your neck. The belt should be away from your face
and neck, but not falling off your shoulder. If available, the shoulder belt anchor height should
be adjusted to the position best suited for you (see the vehicle owner’s manual for more details).
Position the lap belt as low as possible AROUND YOUR HIPS, NOT YOUR WAIST. A lap belt worn
too high could increase the risk of internal injuries in a collision. Be sure the seat belt tongue is
securely fastened into the proper buckle.



For the seat belt to be most effective when the vehicle is in motion, the seatback should be
upright. Do not ride in a moving vehicle when the seatback is reclined. This can be dangerous, as
the shoulder belt will not be against your body. In a collision, you could be thrown into it and
receive neck or other serious injuries. You could also slide under the lap belt and receive serious

2013 Infiniti Consumer Safety & Air Bag Information Guide 14
internal injuries. Always sit well back in the seat with both feet on the floor and adjust the seat
belt properly.

OTHER SPECIFICS ABOUT SEAT BELTS
ƒ
Do not wear the seat belt inside out or twisted.
ƒ Do not allow more than one person to use the same seat belt.
ƒ Never carry more people in the vehicle than there are seat belts.
ƒ If the seat belt warning light glows continuously while the ignition is turned ON with all doors
closed and with all seat belts fastened, it may indicate a malfunction in the system. Have the
system checked by an Infiniti retailer.
ƒ See the vehicle owner’s manual for more detailed information to help you better understand
the important safety warnings, system features, operation and maintenance of your vehicle’s
seat belts.

CONCERN FOR YOUR SAFETY
Infiniti urges you to always use your available seat belt restraint system whenever you drive,
even if your vehicle is equipped with supplemental air bags. Please ask all of your passengers to
buckle up too. For children, make sure they are secured in an appropriate child restraint or
booster seat.* Seat belts do save lives. See the vehicle owner’s manual for details.






Both Infiniti and your Infiniti retailer are dedicated to serving all your automotive needs. Your
complete satisfaction with your vehicle and your Infiniti retailer are our primary concerns. Your
Infiniti retailer is available to assist you with all your automobile sales, parts and service
requirements.

If, however, a situation arises that you believe has not been addressed to your satisfaction, we
ask that you take the following steps:

STEP 1:
Discuss the situation with the retailer management. If a problem still exists, contact the
retailer’s Consumer Affairs manager or owner. They are best equipped to resolve the matter for
you.

* Please see the vehicle owner’s manual and child restraint manufacturer’s instructions for complete details.

INFINITI OWNER SATISFACTION AND ASSISTANCE

2013 Infiniti Consumer Safety & Air Bag Information Guide 15
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our Infiniti
Consumer Affairs Department using our toll-free telephone number:

1-800-662-6200

The Consumer Affairs Department will ask for the following information:
ƒ Your name, address, and telephone number
ƒ Vehicle Identification Number (on dashboard and permanent Infiniti Total Ownership
program card)
ƒ Date of purchase
ƒ Current odometer reading
ƒ Your Infiniti retailer’s name
ƒ Details of the concern

Or, you can write to Infiniti with the above information at:
Infiniti Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003

STEP 3:
In the event that you believe Infiniti has been unable to satisfactorily address the issue with your
vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to
you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the BBB AUTO
LINE program.

For information about the BBB AUTO LINE in your area, please call us (Infiniti) toll-free at 1-800-
662-6200. We will be happy to provide you with information about BBB AUTO LINE. Or, you may
contact the BBB:

BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Blvd.
Arlington, VA 22203
1 -800-955-5100

If you call the BBB, its staff will record the details of your complaint by telephone. They will ask
for the same information as in Step 2.

2013 Infiniti Consumer Safety & Air Bag Information Guide 16
The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB AUTO
LINE staff will attempt to provide suggestions for resolving the problem during mediation. If a
satisfactory resolution has not been achieved during mediation, you will have the opportunity to
present your case personally before an impartial person or three-person panel. The arbitrator(s)
will make a decision after the arbitration hearing.

The BBB must send you a final decision in your case within forty (40) days (plus seven days if
you have not contacted the proper person from the retailer or Infiniti) unless you delay the
process. If you accept the decision, it will be legally binding on you and Infiniti. If you do not
accept the decision, it will not be legally binding on you or Infiniti. (However, in some states, if
the decision is not accepted, it may be introduced either by you or by Infiniti as evidence in a
subsequent court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with applicable
Federal law and regulations. In states where BBB AUTO LINE is available, you are required to use
BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. §2301, et. seq. If you choose to seek remedies other
than those created by Title I of the Magnuson-Moss Warranty Act (for example, under state law),
that Federal Act does not require you to first use BBB AUTO LINE. The program is still available to
you, however, and may be of considerable assistance. Some states specify that informal dispute
settlement mechanisms such as BBB AUTO LINE must be used before you may file a lawsuit
under state law, and/or before you may have certain other rights or remedies available under
state law. In accordance with those states’ laws, Infiniti requires the prior use of BBB AUTO LINE
in good faith before you resort to such other processes, file a lawsuit, or seek other remedies
provided by state law. Please see the
Supplement to 2013 Infiniti Warranty Information Booklet &
2013 Infiniti Owner’s Manual
for additional information.

BBB AUTO LINE may not be available in all states. We, Infiniti, would be pleased to provide you
with information about the availability of BBB AUTO LINE in your state. Alternatively, you can call
the BBB AUTO LINE telephone number listed on page 15.

ELIGIBILITY: Infiniti vehicles less than four years old from date delivered to the first retail buyer or
otherwise put into use, and with fewer than 60,000 miles, are eligible for the program.

2013 Infiniti Consumer Safety & Air Bag Information Guide 17
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” Infiniti may occasionally
offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or
outside of the terms of the warranty for some specific vehicle models. (Some states refer to such
programs as “adjustment programs.”) In such circumstances, Infiniti mails notices to all known
registered owners of affected vehicles. You may additionally inquire of your authorized Infiniti
retailer or of Infiniti directly (through the 1-800-662-6200 telephone number) of the applicability
of such programs to your vehicle.

Infiniti may occasionally offer special assistance that may pay for part or all of vehicle repairs
beyond the expiration of the limited warranty period on a case-by-case basis. Should you
experience unusual difficulties with your vehicle, please discuss the situation with your retailer.
If your retailer is unable to assist you, call the Infiniti Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model Year, VIN
(Vehicle Identification Number), mileage, and maintenance history on your vehicle. You will also
need to provide a detailed explanation of the concern, and include why you believe that Infiniti
should be responsible for the repair. Your request will be individually investigated and you will
be informed of Infiniti’s decision.

Please also review the Supplement to 2013 Infiniti Warranty Information Booklet & 2013 Infiniti
Owner’s Manual, for
important information concerning consumer rights in your state.















Infiniti, the Infiniti Brand Symbol, and Infiniti Model Name(s) are Nissan trademarks.
Publication: March 2012
©2012 INFINITI Division of Nissan North America, Inc.