phone INFINITI Q40 2015 Warranty Information Booklet

Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer management. If a
problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concern Or you can write to Infiniti with the above information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at: BBB Auto Line
Council of Better Business Bureaus, Inc.3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100 If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2.
The BBB AUTO LINE program
consistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or thr ee person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you accept the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision, it will not
be legally binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may be intro-
duced either by you or by Infiniti as evidence in a sub-
sequent court action.
(Continued on next page)
2 INFINITI OWNER SATISFACTION AND ASSISTANCE

NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges). Any needed parts replacement will be
made using genuine Infiniti or Infiniti approved new or
remanufactured parts approved by Infiniti for use on
Infiniti vehicles. Infiniti reserves the right to make
changes at any time, without notice, to production and
service parts in their specifications, colors, and materi-
als, including those usedin connection with warranty
repairs. For this reason, when approved by Infiniti and
at Infiniti’s discretion, functionally equivalent replace-
ment parts may be used that do not exactly match the
original production part.
OBTAINING WARRANTY SERVICE
●You must take the vehicle to an authorized Infiniti
retailer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of autho-
rized Infiniti retailers are listed in telephone directo-
ries.
●If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”),
contact an Infiniti retailer in that country.
MAINTENANCE, DATA ACCESS, AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your Owner’s Manual, and of maintaining
copies of all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in the denial
of warranty. You are also required to provide consent to give Infiniti
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and may need to be presented as
proof of such maintenance in connection with related
warranty rep
airs. Toassist you in maintainin g appropri-
ate records, the Maintenance Log located in your Own-
er’s Literature Kit can be u sed along with supporting
repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Failure to operate the vehicle in accordance with the
Owner’s Manual
●Misuse, such as using the vehicle to tow
●Failure of a component not covered by warranty
●Racing and competitive driving
●Theft, vandalism, fire, or flooding (including engine
water ingestion)
●Accident, collision, being towed
●Repairs performed by anyone other than an autho-
rized Infiniti retailer
●Glass breakage, unless resulting from defects in ma-
terial or workmanship
●Normal wear and tear, including dings, dents, chips,
or scratches
●Damage caused by any automated or manually oper-
ated car wash or by using a pressure washer Note that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
Owner’s Manual (including the lack
of availability or use
of proper fluid), or the vehicle’s lack of compliance with
local regulations or environmental requirements of any
country (other than the U.S. or Canada) are NOT covered
by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Alteration, tampering, or improper repair
●Installation of non-Infiniti approved accessories or
components
●Improper installation of any Infiniti approved after-
market accessory or component
●A vehicle whose odometer mileage has been altered,
or the odometer repaired or replaced and the actual
vehicle mileage cannot be correctly and readily de-
termined
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles, under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of a claim in lieu of
repairs because of a determination that the cost of
repairs exceeded the actual cash value of the vehicle.
(Continued on next page)
6 2015 NEW VEHICLE LIMITED WARRANTY

WHO IS THE WARRANTOR
Infiniti1warrants all parts of your 2015 Infiniti vehicle
seat belt system supplied by Infiniti.
WHAT IS COVERED AND FOR HOW LONG
This warranty covers any seat belt or related component,
supplied by Infiniti for use on Infiniti vehicles, that fails
to function properly during normal use within ten (10)
years of the date the vehicle is delivered to the first retail
buyer or put into service, whichever is earlier. Warranty
repairs are free of charge for parts and labor.
WHAT IS NOT COVERED
●Damage or failure due to misuse, alteration, accident
or collision damage. (Proper use is outlined in your
Owner’s Manual.)
●Color fading, spotting or other cosmetic items when
the belt is otherwise functioning properly.
●Airbags and related electronic control systems which
are covered by the Powertrain warranty.
OBTAINING WARRANTY SERVICE
You must take the vehicle to an authorized Infiniti re-
tailer in the United States or Canada during regular
business hours at your expense in order to obtain war-
ranty service. The names and addresses of authorized
Infiniti retailers are listed in telephone directories.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER INCIDENTAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF THE
USE OF THE VEHICLE, INCONVENIENCE OR COM-
MERCIAL LOSS.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
statetostate.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connec-
tion with this vehicle.
1 Infiniti indicates Infin iti Division of Nissan North America, Inc., P.O. Box 685003, Franklin , Tennessee, 37068-5003, whichdistributes Infiniti vehicles in the United States.
16SEAT BELT LIMITED WARRANTY

5. Salvage Title. This warranty does not cover damage,failures or corrosion to any Infiniti replacement
part, Genuine NISMO S-Tune Part, or Genuine
Infiniti or Infiniti Accessory, installed in the ve-
hicle, if the vehicle is issued a “salvage” or similar
title including, but not limited to junk, scrap, re-
built, or flooded titles, under any state’s law. (This
exclusion does not extend to new Genuine Infiniti
replacement parts, NISMO S-tune parts or Genuine
Infiniti or Infiniti accessories, installed in an
Infiniti vehicle after the issuance of a “salvage” or
similar title.)
WHATYOUMUSTDO
In order to obtain warranty service you must deliver the
warranted part or accessory, or the vehicles, on which
the part or accessory is installed, to an authorized
Infiniti retailer in the United States or Canada at your
expense with proof of purchase (parts invoice or service
repair order from an authorized Infiniti retailer). The
names and addresses of authorized Infiniti retailers are
listed in telephone directories.
You must also pay for labor charges to remove and
replace the part or accessory if it was not originally
installed on your vehicle by an authorized Infiniti re-
tailer.
WHAT INFINITI WILL DO
If the part or accessory to be repaired was originally
installed by an authorized Infiniti retailer, it will be
removed and reinstalled after repair at no charge for
parts and labor. If the part or accessory was not in-
stalled by an authorized Infiniti retailer, the part or
accessory will be repaired or exchanged only. Any
needed parts replacement will be made using Genuine
Infiniti or Infiniti approved new or remanufactured
parts. Infiniti reserves the right to make changes at any
time, without notice, to production and service parts in
their specifications, colors, and materials, including
those used in connection with warranty repairs. For this
reason, when approved by Infiniti and at Infiniti’s dis-
cretion, functionally equivalent replacement parts may
be used that do not exactly match the original produc-
tion part.
18LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI ACCESSORIES1

WHAT IS COVERED?
Infiniti2warrants your Genuine Infiniti Replacement
Battery as described below except as stated under
“What is not covered?”
This warranty covers defects in materials and workman-
ship.
HOW LONG IS THE WARRANTY AND WHAT
WILL INFINITI DO
If your battery becomes unserviceable within the first
24 months of service Infiniti will replace your battery,
including labor, without charge, p roviding the battery
was originally installed in your vehicle by an authorized
Infiniti retailer.
If the battery becomes unserviceable after 24 months of
use, Infiniti will provide a replacement battery at a re-
duced price, charging only for the portion of the life of
the battery actually used. This is called a “pro-rata ad-
justment”. You will be responsible for all labor charges
for the replacement of the battery.
This warranty and the “pro-rata adjustment” end
84 months after the date of the battery’s purchase or
installation, whichever is earlier.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from: ●Accident, theft, fire or freezing.
● Misuse of the battery or vehicle in which it is
installed, including the use in applications for
which the battery was not designed. Proper use
is described in the vehicle’s Owner’s Manual.
● Improper installation or battery charging.
● Vehicle electrical malfunctions not covered by
your New Vehicle Limited Warranty.
● Modification or improper repair of the vehicle or
a part of the vehicle.
● Use of parts not equivalent in quality or design
to parts supplied by Infiniti or Infiniti.
● Environmental conditions, including, but not
limited to flood, and salt spray or salt water.
2. Normal maintenance service and recharging of dis- charged batteries.
3. Batteries in service more than 84 months.
4.
Salvage Title. This warranty does not cover damage, failure, or corrosion to any Genuine Infiniti battery
installed in the vehicle, if the vehicle is issued a
“salvage” or similar title unless state law expressly
states otherwise. (This exclusion does not extend to a
new Genuine Infiniti battery installed in the vehicle
after the issuance of a “salvage” or similar title).
WHATYOUMUSTDO
In order to obtain warranty service, you must deliver the
warranted battery or the v ehicle in which the battery is
installed to an authorized Infiniti retailer in the U.S. or
Canada at your expense, with proof of purchase (parts
invoice or service repair order from an authorized
Infiniti retailer). The names and addresses of autho-
rized Infiniti retailers are listed in telephone directories
or Infiniti.com.
If the “pro-rata adjustment” applies, you must pay for
the portion of the 84 month warrantable life that you
actually used. The amount you pay is computed in two
steps. First, the client pay percentage is determined
from the chart shown below based upon the months of
actual battery service.
Months
In Service Client Pay
Percentage
0–24 0%
25–32 25%
33–50 50%
51–84 75%
Second, the current suggested retail price of the new
battery is multiplied by the client pay percentage. For
example, should the battery fail after 40 months of
service you would pay 50% of the suggested retail price
of the new battery.
(Continued on next page)
1 Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on
the date of purchase.
2 Infiniti indicates Infin iti Division of Nissan North America, Inc. PO Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles and provides related consumer services in the
United States of America
20 REPLACEMENT BATTERY LIMITED WARRANTY1

REPLACEMENT WARRANTY
If you receive a replacement tire under this Limited
Warranty, it will be covered by the manufacturer’s war-
ranty, if any, given on that tire at that time.
WHERE TO GO
Tire adjustments under this Limited Warranty will only
be made at an authorized Bridgestone Firestone re-
tailer. Consult a phone directory (often listed in the
Yellow Pages underTire Retailersor the internet at
www.bridgestonetire.com for the location nearest you.
CONSUMER RIGHTS
This Limited Warranty gives you specific legal rights,
and you may also have other rights which vary from
state to state or in Canada from province to province.
CONDITIONS AND EXCLUSIONS
To the extent permitted by law, Bridgestone Firestone
North American Tire, LLC disclaims all other warranties,
including but not limited to the implied warranties of
merchantability and fitness for a particular purpose and
any liability for incidental, consequential damages, loss
of time, loss of vehicle use or, inconvenience. Some
states do not allow the exclusion or limitation of inci-
dental or consequential damages, so the above limita-
tion or exclusion may not apply to you.
This Limited Warranty applies only to consumers actually
using the tire in the United States and Canada. For war-
ranty conditions outside the United States and Canada,
see your local Bridgestone Firestone distributor.
Obligations under this policy may not be enlarged or
altered by anyone. In accordance with Federal Law, this Limited Warranty
has been designated as a
Limited Warranty.” Nothing
in this Limited Warranty is intended to be a representa-
tion that tire failures cannot occur. This Limited Warranty
is given in the United States by Bridgestone Firestone
North American Tire, LLC, 535 Marriott Dr., Nashville, TN
37214 and in Canada by Bridgestone Firestone Canada
Inc., 5770 Hurontario St., S uite 400, Mississauga, On-
tario, Canada L5R 3G5.
OWNER’S OBLIGATIONS
In order to keep this Limited Warranty valid, we require
you to have your tires regularly inspected and rotated
per the vehicle Owner’s Manual and to furnish proof of
same in order to receive an adjustment. Such proof
should show the date, mileage, and servicing location.
A sales receipt containing this information will suffice. It
is your obligation to maintain proper tire inflation pres-
sures as specified by the vehicle manufacturer and to
operate the vehicle within tire/vehicle load capacity
and speed limitations. It is also your obligation to main-
tain proper wheel alignment and tire/wheel assembly
balance. To request an adjustment, you must present
the tire to an authorized Bridgestone Firestone retailer.
Complete and sign the client section of the Bridgestone
Firestone North American Tire, LLC Limited Warranty ad-
justment form and pay appr opriate replacement price,
taxes, disposal fee, and service charges, if any.
ARBITRATION
You and Bridgestone Firestone North American Tire, LLC
agree that all claims, disputes, and controversies be-
tween you and it, including any of its agents, employ-
ees, successors, or assigns, arising out of or in connec-
tion with this Limited Warranty, or any other warranties, express or implied, includin
g a failure of warranty and
the validity of this arbitration clause, but excluding
claims for personal injury or property damage, shall be
resolved by binding arbitration between you and it,
according to the formal dispute resolution procedures
of the National Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will be con-
ducted as a document hearing. If you request any pro-
cedures beyond a document hearing, you will be re-
sponsible for all fee s, including filing and
administrative fees, above and beyond the fees re-
quired for document hearings. The arbitration between
you and Bridgestone Firestone North American Tire, LLC
shall not include any other clients, be combined or
consolidated in any fashion with arbitrations involving
other clients, or proceed in any form of class action in
which the claims of numerous clients are considered
together. Any award of the arbitrator(s) may be entered
as a judgment in any court of competent jurisdiction.
The arbitrators will have no authority to award punitive
or other damages not measured by the prevailing par-
ty’s actual damages, except as may be required by stat-
ute. Information may be obtained and claims may be
filed at any office of the National Arbitration Forum or at
P.O. Box 50191, Minneapolis, MN 55405.
THE WARRANTOR
The warrantor of Bridgestone and Firestone tires is:
Bridgestone Firestone North American Tire LLC
535 Marriott Dr.
Nashville, TN 37214
Please contact Bridgestone Firestone for a copy of their
“Tire Maintenance, Safety and Warranty Manual”
(Continued on next page)
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY 23