bluetooth INFINITI Q50 2014 Infiniti Intouch

11. Troubleshooting guide
11-12
SymptomPossible cause Possible solution
Audio operation cannot be performed. A Bluetooth®audio device that does not support
audio operations is in use. This is not a malfunction.
Refer to the Owner’s Manual of the Bluetooth®audio
device.
An error occurs when connecting to a Bluetooth
®
audio profile. Turn the power source of the Bluetooth
®audio player
off and on, and then resume connection with the
system.

BLUETOOTH®HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register the
cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is com-
pleted. The Bluetooth
®setting of the in-vehicle hands-free
phone system is turned off. Turn on the Bluetooth®setting of the system.
The Bluetooth
®setting of the cellular phone is
turned off. Turn on the Bluetooth®setting of the cellular phone.
The remaining battery level of the cellular phone is
low. Charge the battery of the cellular phone.
The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands- free phone
system. Do not place the cellular phone close to the seats
or your body.
Registration of the cellular phone is not completed. Perform registration of the cellular phone.
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party does
not respond to the call, the party is out of the
service area, or the call is abandoned before the
party responds), the system may reject a request to
make a call to the phone number. Turn off the cellular phone and turn it on again to reset
the connection.
11. Troubleshooting guide
11-13

11. Troubleshooting guide
11-14
SymptomPossible cause Possible solution
The system does not recognize the connection
of a cellular phone. The system does not
receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit the
website (www.infinitiusa.com/bluetooth) for model com-
patibility.
The cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the cellular
phone, and then perform registration again.
The other party cannot hear your voice. The
other party can hear your voice, but it cracks or
cuts out. The cellular phone is not connected.
Check the registration procedure, and then register the
cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For example:
heavy rain, construction sites, inside a tunnel,
oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a command.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during a
call. The wireless Bluetooth
®connection may be dis-
rupted depending on the location of the cellular
phone. Do not place the cellular phone in an area surrounded by
metal or far away from the in-vehicle hands-free phone
system. Do not place a cellular phone close to the seats
or your body.
When a cellular phone is operated to make a
call, the hands-free function becomes una-
vailable. Some models of a cellular phone do not switch to
the hands-free mode when they are operated to
make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard. There
is no ring tone. The volume level is set to the minimum.
Adjust the volume level.
A cellular phone is not connected. Check the registration procedure, and then register the
cellular phone again.

A
About route guidance............................... 9-29
Adjusting volume and settings .................. 2-9
Advanced Climate Control system ............. 3-7
Air conditioner
In-cabin microfilter .................................... 3-8
Air filter
In-cabin microfilter .................................... 3-8
App Garage screen.................................... 6-3
App Garage Settings screen ...................... 6-4
Around View Monitor (AVM) ...................... 7-6
Audio operation precautions ..................... 4-2
Audio operations .................................... 4-11
Audio Source bar setting......................... 4-12
Audio system
Steering-wheel audio controls ................. 4-11
Automatic
Automatic climate control system .............. 3-6
Auxiliary (AUX) devices............................ 4-30
B
Bluetooth®Hands-Free Phone System....... 5-2
Bluetooth®information ........................... 5-13
Bluetooth®streaming audio............. 4-9, 4-26
Building graphics ....................................... 9-6
C
Cabin air filter........................................... 3-8
Canceling Route ....................................... 9-34
CD/USB memory device care
and cleaning ........................................... 4-33
Changing map view
DirectionBird view2D view .......................... 9-9
Changing order of destination
and waypoints ......................................... 9-37
Changing region ...................................... 9-14
Changing scale of map .............................. 9-8
Clock settings ......................................... 2-20
Command list.......................................... 10-6
Compact Disc (CD) player ................. 4-4, 4-18
Compressed Audio
Files (MP3/WMA/AAC) ............................... 4-7
Connecting Bluetooth
®audio device ....... 2-21
Connecting Bluetooth®device ................. 2-21
Connecting Bluetooth Hands-free Phone ... 5-3
Connecting cellular phone ....................... 2-21
Connecting to Interactive Voice Menu ...... 8-15
Control buttons and functions ................... 2-2
Current vehicle location ........................... 9-59
Customer assistance ............................... 11-2
D
Defroster switch
Rear window and outside mirror defroster
switch ..................................................... 3-11
Deleting stored item ................................ 9-53
Destination screen ................................... 9-15
Display Settings ...................................... 2-17
Display urgent traffic information ............. 9-46
Display View Bar ..................................... 2-11
Displaying current vehicle location ............. 9-6
Download application ............................... 6-3
Driver Assistance settings ....................... 8-31
Dual Display ............................................. 2-2
During a call ............................................. 5-5
E
Editing route ............................................ 9-35
Editing stored information........................ 9-50
Editing user settings ............................... 8-29
Emergency support ................................. 8-20
Examples of how Vehicle Apps is used ..... 6-7
F
Favorites ................................................. 5-12
Index
12-1