bluetooth INFINITI Q50 2018 Infiniti Intouch

11 Troubleshooting guide
Customer assistance ...................................................... 11-2
System unit ....................................................................... 11-3Liquid crystal display ................................................ 11-3
Audio system ................................................................... 11-5 HD Radio technology ............................................... 11-5
Compact Disc (CD) player ...................................... 11-7
iPod® player ............................................................... 11-9
USB memory ............................................................. 11-11
Bluetooth® streaming audio ................................ 11-12 Bluetooth® Hands-Free Phone System ................ 11-14
Monitor system ............................................................ 11-18
Navigation (if so equipped) ....................................... 11-19
Basic operations .................................................... 11-19
Vehicle icon ............................................................ 11-20
Route calculation and visual guidance ............ 11-22
Voice guidance ....................................................... 11-24
Traffic information ............................................... 11-25
Infiniti InTouch
TMServices ................................. 11-26
Voice recognition ......................................................... 11-27

11. Troubleshooting guide
BLUETOOTH® STREAMING
AUDIO
SymptomPossible cause Possible solution
Registration cannot be performed. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The PIN code is incorrect. Check the PIN code for the Bluetooth® audio
device that is to be registered.
Check that the PIN code for the Bluetooth®
audio device is consistent with that for the in-
vehicle audio system.
Another Bluetooth® device is used in the
vehicle. Turn off the other Bluetooth® device until the
registration is completed.
Having trouble reconnecting to Bluetooth®
streaming audio after previously successfully
registered. Bluetooth® streaming audio software is not
running properly or software is not up to date.
First, reboot your Bluetooth® streaming audio
and make sure to shut it down on a regular basis
to refresh the software condition. If that doesn’t
resolve the symptom, check for any Bluetooth®
streaming audio software updates and update
your Bluetooth® streaming audio software.
Music cannot be played back. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Check the Owner’s Manual for the Bluetooth®
audio device.
The system is not set to the Bluetooth® audio
mode. Push

SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to search
for a recommended the Bluetooth® audio device.
A cellular phone is connected. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push

11. Troubleshooting guide
BLUETOOTH® HANDS-FREE PHONE SYSTEM
SymptomPossible cause Possible solution
A cellular phone cannot be registered. The cellular phone is not compatible with the in- vehicle hands-free phone system. Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
Registration of the cellular phone has been
performed incorrectly. Check the registration procedure, and then register
the cellular phone again.
A cellular phone cannot be connected or is
disconnected after the registration is
completed. The Bluetooth® setting of the in-vehicle hands-
free phone system is turned off.
Turn on the Bluetooth® setting of the system.
The Bluetooth® setting of the cellular phone is
turned off. Turn on the Bluetooth® setting of the cellular phone.
The remaining battery level of the cellular phone
is low. Charge the battery of the cellular phone.
The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands- free
phone system. Do not place the cellular phone close
to the seats or your body.
Registration of the cellular phone is not com-
pleted. Perform registration of the cellular phone.
Having trouble reconnecting to hands-free
phone after previously successfully regis-
tered. Mobile phone software is not running properly
or software is not up to date.
First, reboot your mobile phone and make sure to
shut it down on a regular basis to refresh the
software condition. If that doesn’t resolve the
symptom, check for any mobile phone software
updates and update your mobile phone software.
11-14

SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
11. Troubleshooting guide
11-15

SymptomPossible cause Possible solution
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Please delete the Bluetooth pairing information from
both the mobile phone and vehicle system before
registering it again.
11. Troubleshooting guide
11-17

A
About route guidance ............................. 9-30
Adjusting the screen.................................... 7-6
Adjusting volume and settings.............. 2-10
Advanced Climate Control system.......... 3-7
Air conditioner
In-cabin microfilter...................................... 3-8
Air filter
In-cabin microfilter...................................... 3-8
App Garage screen ..................................... 6-3
App Garage Settings screen .................... 6-3
Around View® Monitor (AVM)............... 7-8
Around View® Monitor
system operation.......................................... 7-9
Audio operation precautions ................... 4-2
Audio operations....................................... 4-12
Audio Source bar setting ........................ 4-13
Audio system
Steering-wheel audio controls .............. 4-12
Automatic
Automatic climate control system.......... 3-6
Auxiliary (AUX) devices............................ 4-31B
Bluetooth® Hands-Free
Phone System .............................................. 5-2
Bluetooth® information .......................... 5-14
Bluetooth® streaming audio...... 4-10, 4-27
Building graphics ......................................... 9-6
C
Cabin air filter .............................................. 3-8
Camera aiding sonar function ............... 7-19
Canceling Route......................................... 9-35
CD/USB memory device care
and cleaning............................................... 4-34
Changing map view.................................... 9-9
Changing order of destination
and waypoints............................................ 9-38
Changing region......................................... 9-15
Changing scale of map .............................. 9-8
Clock settings............................................. 2-21
Command list.............................................. 10-7
Compact Disc (CD) player ............ 4-4, 4-19
Compressed Audio
Files (MP3/WMA/AAC)........................... 4-7
Connecting Bluetooth®
audio device................................................ 2-22
Connecting Bluetooth® device.............. 2-22Connecting Bluetooth
Hands-free Phone....................................... 5-3
Connecting cellular phone ...................... 2-22
Connecting to Interactive
Voice Menu................................................. 8-16
Control buttons and functions................ 2-2
Current vehicle location.......................... 9-60
Customer assistance ................................ 11-2D
Defroster switch
Rear window and outside mirror
defroster switch........................................... 3-9
Deleting stored item................................. 9-54
Destination screen .................................... 9-16
Display Settings......................................... 2-17
Display urgent traffic information ....... 9-47
Display View Bar....................................... 2-12
Displaying current vehicle location.......... 9-7
Download application................................ 6-3
Driver Assistance settings ...................... 8-33
Dual Display.................................................. 2-2
During a call.................................................. 5-5
Index
12-1