key INFINITI Q50 2019 Warranty Information Booklet

47INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience®, Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
•• Mechanical Breakdown
•• Flat Tire
•• Dead Battery
•• Accident/Collision (One-way tow – loaner vehicle not included)
•• Emergency Fuel Delivery (Up to 5 fuel deliveries within a calendar year)
•• Lock-out service
COVERAGE Roadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating the Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the original Infiniti
new vehicle limited warranty coverage period.
Roadside Assistance is available throughout
the Continental United States and Canada.
HOW TO USE ROADSIDE ASSISTANCE Should one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total
Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
ON-SITE AND TOWING SERVICE Depending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, battery
boost, etc., can be performed onsite so that
you can be on the road again as soon as
possible. There is no charge for the dispatch
of onsite or towing service. Any charges for
the replacement of keys, gas or non-warranty
items will be your responsibility at the time of
the repair or service.
Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/collisions which render the vehicle
inoperative. There is no charge for the towing
service while within the parameters for
Roadside benefits as defined under Coverage.
Roadside Assistance will arrange to transport
the vehicle to the nearest Infiniti retailer, if
one is located within 250 miles, or to another
authorized alternate service facility. Warranty
covered repairs will be provided for under
the terms of the applicable express Infiniti
limited warranty. However, any nonwarranty
or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the
time of disablement to acknowledge receipt of
the Roadside Assistance service rendered.
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49
LONG TERM PROTECTION FOR
YOUR INFINITI...
For extra peace of mind, you can choose from
a full suite of Infiniti Elite® Assurance Products
to protect your investment in new or pre-
owned Infiniti vehicles, including: Extended
Protection Plan, Prepaid Maintenance Plan,
Tire & Wheel Protection Plan, Theft Protection
Plan, Key Replacement Plan, and our bundled
Platinum Protection Plan that provides Tire
and Wheel Road Hazard Protection, Paintless
Dent Repair Windshield Repair and Emergency
Roadside Assistance.
Backed by Infiniti and designed exclusively for
Infiniti owners, our Extended Protection Plan
and Prepaid Maintenance Plan are available
in a variety of coverage levels and time and
mileage intervals, enabling you to customize
a plan to suit your personal driving habits and
length of ownership. Infiniti Elite
® Assurance
Products provide you with quality long-term
protection and enhanced peace of mind. Just a few of its major features:
1.
With Infiniti Elite
® Extended Protection
Plan, you can choose coverage for up to 8
years/120,000 miles to help guard against
rising repair costs.
2. Repairs are performed at participating Infiniti dealerships throughout the U.S.,
excluding U.S. Territories. Repairs at these
dealerships are performed by factory-
trained technicians using Genuine Infiniti or
Infiniti-approved new or remanufactured
parts to maintain your vehicle in top running
condition.
3. Payment-free service, other than your
deductible (if applicable). Dealers are paid
directly by Infiniti.
4. All Infiniti Elite
® Extended Protection Plans
are transferable to subsequent owners, thus
ensuring flexibility of your investment and
helping to enhance the resale value of your
Infiniti.
5. Customer assistance is available throughout the U.S. at any Infiniti dealership, or by
calling 1-800- 662-6200. 6.0% financing
is available for qualified applicants for
Extended Protection Plans and Prepaid
Maintenance Plans.
YOU SIMPLY CAN’T GET BETTER
LONG-TERM PROTECTION
FOR YOUR MONEY THAN WITH
INFINITI ELITE
®!For details, please contact your authorized
Infiniti Dealer, visit infinitiusa.com or complete
the attached business reply card (no postage
necessary) and mail it to:
Infiniti Elite
® Protection Program
Headquarters P.O. Box 685004
Franklin, TN 37068-9965
We will send you a complete information
packet — the quicker you act, the sooner you
can enjoy the full protection of an Infiniti Elite
®
service contract.
INFINITI ELITE EXTENDED PROTECTION PLAN
Elite Protection Program®