change wheel INFINITI Q50 2020 Warranty Information Booklet

62020 NEW VEHICLE LIMITED WARRANTY
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, and wheel balancing are covered
only during the first 12 months or 12,000
miles, whichever comes first.
•Limited 12 month warranty coverage:
I-key and key fob batteries are covered for
the first 12 months of ownership.
•Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for tires, in
which case you may pay certain charges).
Any needed parts replacement will be made
using genuine Infiniti or Infiniti approved new
or remanufactured parts approved by Infiniti
for use on Infiniti vehicles. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally equivalent replacement parts may be used that
do not exactly match the original production
part.
OBTAINING WARRANTY SERVICE
•You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
•If you require warranty service outside of
the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty.
You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•Failure to operate the vehicle in accordance
with the Owner’s Manual
•• Misuse, such as using the vehicle to tow
•Failure of a component not covered by
warranty
•• Racing and competitive driving
•Theft, vandalism, fire, or flooding (including
engine water ingestion)
•• Accident, collision, being towed
•Repairs performed by anyone other than an
authorized Infiniti retailer
•Glass breakage, unless resulting from
defects in material or workmanship
•Normal wear and tear, including dings, dents,
chips, or scratches
•Damage caused by any automated or
manually operated car wash or by using a
pressure washer
Note that complaints related to failure to
comply with proper use of the vehicle as
described in the applicable Owner’s Manual
(including the lack of availability or use of
proper fluid), or the vehicle’s lack of compliance
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WHAT IS A COMPARABLE TIRE?
A “comparable” new Goodyear or Dunlop tire
will be the same brand tire and may either be
the same line of tire or, in the event that the
tire is not available, the same brand tire with
the same basic construction and quality with
a different sidewall or tread configuration. If a
higher priced tire is accepted as replacement,
the difference in price will be at an additional
charge to you.
Any replacement tire provided pursuant to
this warranty will be covered by the Goodyear
or Dunlop warranty in effect at the time of
replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life
and the coverage of this limited warranty
ends when the treadwear indicators become
visible (worn to 2/32”), or six (6) years from
the date of new tire purchase, whichever
occurs first. (Without proof of purchase the
date of manufacture will be used to determine
eligibility.)
LIMITATIONS
This limited warranty is applicable only in the
United States and Canada.
WHAT IS NOT COVERED BY THIS
WARRANTY?
This limited warranty does not cover the
following:
•• Tires submitted for ride disturbance
complaints that are worn beyond the first two thirty-seconds of an inch (2/32”) tread
depth or tires submitted for ride disturbance
due to damaged wheels or any vehicle
condition.
•• Goodyear & Dunlop do not warrant or give
credit in any adjustment transaction for any
kind of material added to a tire (e.g., tire
fillers, sealants, balancing substances) after
the tire leaves a factory producing Goodyear
or Dunlop tires, nor will it adjust any tire that
has failed as a result of adding such material.
•• Irregular wear or damage due to mechanical
condition of the vehicle, improper
inflation, overloading, high speed spin-up,
misapplication, misuse, negligence, racing,
use of tire chains, improper mounting or
demounting, improper repair, wreck, collision
or fire.
•• Road hazards (includes, but not limited to,
punctures, cuts, snags, impact breaks, etc.).
•• Any tire that, after leaving a factory
producing Goodyear or Dunlop tires, has
been intentionally altered to change its
appearance (e.g., white inlay on a black tire
or regrooved).
•• Tires with weather-cracking that were
purchased more than four (4) years prior to
presentation for adjustment or, if purchase
date cannot be verified, manufactured more
than four years prior to presentation for
adjustment.
•• Tires removed from service due to improper
repairs.
•• Temporary spare tires used on vehicles used
in racing and on passenger cars in special
applications such as police pursuit service.
•• Goodyear Unisteel Commercial Radial Light
Truck Tires.
•• Loss of time, inconvenience, loss of vehicle
use, incidental or consequential damages.
•• Tires supplied as Original Equipment are
not eligible for any tread life warranty
consideration.
•• Cosmetic weather checking.
•• Low tire pressure-monitoring system - refer
to vehicle manufacturer’s warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Dealer has authority
to make any representation, promise, or
agreement on behalf of Goodyear or Dunlop
except as stated herein.
Any tire, no matter how well constructed,
may fail in service or otherwise become
unserviceable due to conditions beyond
the control of the manufacturer. Under no
circumstances is this warranty a representation
that a tire failure cannot occur.
This warranty gives you specific legal rights
and you may also have other rights that vary
from state to state or province to province.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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29
DISCLAIMER: THIS WARRANTY IS IN LIEU
OF, AND GOODYEAR HEREBY DISCLAIMS,
ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE
BY GOODYEAR OR SHALL BE IMPLIED BY
LAW.
LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE
SHALL GOODYEAR BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to be adjusted to
an authorized Goodyear or Dunlop service
facility. Tires replaced on an adjustment
basis become the property of The Goodyear
Tire & Rubber Company, Goodyear Dunlop
Tires North America, Ltd. or Goodyear
Canada Inc.B. You must pay for taxes and any additional
services you order at the time of adjustment
plus any additional service that may be
unique to your application, e.g. Tire Pressure
Monitoring System.
C. You must submit your claim on an approved
claim form supplied by an authorized
Goodyear or Dunlop service facility. The form
must be filled out completely and signed,
where you the owner or your authorized
agent presented the tire for adjustment.
SAFETY WARNINGS
Property damage, serious injury or death may
result from:
••TIRE FAILURE DUE TO
UNDERINFLATION/OVERLOADING/
MISAPPLICATION.
Follow the vehicle Owner’s Manual or tire
placard in vehicle.
••TIRE FAILURE DUE TO IMPACT DAMAGE/
IMPROPER MAINTENANCE.
Tires should be inspected regularly by a
qualified technician for signs of damage,
such as punctures or impacts.
••TIRE FAILURE DUE TO IMPROPER
REPAIRS.
See Rubber Manufacturer’s Association
(RMA) established repair procedures at
www.rma.org and/or go to www.goodyear.
com for information on proper repair
procedures.
••EXPLOSION OF TIRE/RIM ASSEMBLY
DUE TO IMPROPER MOUNTING.
Only specially-trained persons should mount
tires. When mounting tires, use safety cage
and clip-on extension air hose to inflate.
••FAILURE TO MOUNT RADIAL TIRES ON
APPROVED RIMS.
••FAILURE TO DEFLATE SINGLE OR DUAL
ASSEMBLIES COMPLETELY BEFORE
DEMOUNTING.
••TIRE SPINNING.
On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph
(55 kph), as indicated on the speedometer.
••EXCESSIVE WHEEL SPINNING.
This can also result in tire disintegration or
axle failure.
WARNING: Vehicle handling, traction, ride
comfort and other performance parameters
may be significantly affected by a change in
tire size or type. Before replacing tires, always
consult and follow the vehicle Owner’s Manual
because some vehicle manufacturers prohibit
changing tire size. When selecting tires that
are different from the original equipment size
make certain: (1) The tires have adequate
load carrying capacity based on the vehicle
placard, (2) The tires have sufficient inflation
pressure to carry the load and (3) There is
proper clearance with no interference points
between the tire and vehicle. The consumer
must be aware to always drive safely and obey
all traffic laws. Avoid sudden, sharp turns or
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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33
RETREADED TIRES
Retreaded passenger and light truck tires
are not warranted by Goodyear and Dunlop
for any reason. Goodyear and Dunlop speed
ratings and U.S. Department of Transportation
test compliance certifications are voided for
retreaded tires.
DO MAINTAIN VEHICLE
SUSPENSION, WHEEL ALIGNMENT
AND BALANCE AND ROTATE YOUR
TIRES
Lack of rotation, worn suspension parts,
underinflation/overinflation, wheel imbalance
and misalignment can cause vibration
or irregular tire wear. Rotate your tires
according to your vehicle manufacturer’s
recommendations or at maximum intervals of
6,000 miles/10,000 km.
FOR ADDITIONAL INFORMATION, SEE
THE “BE TIRE SMART/PLAY YOUR PART
BROCHURE” PUBLISHED BY THE RUBBER
MANUFACTURERS ASSOCIATION (RMA).
A COPY OF THIS BROCHURE CAN BE
DOWNLOADED FROM THE RMA WEBSITE:
www.rma.org/publications/consumer_tire_
information
You must go to an authorized Goodyear or
Dunlop outlet for replacement tires and all
warranty service.
TIRE SERVICE LIFE
Tires are designed and built to provide many
thousands of miles of excellent service. For
maximum benefit, tires must be maintained
properly to avoid tire damage that may result
in removal from service before the tread is
worn down to minimum depth.
It is not practical to accurately predict the
service life of any specific tire in chronological
time since service conditions vary widely. The
serviceability of a tire over time is a function
of the storage and service conditions (inflation
pressure, load, speed, road hazard injury, etc.)
to which a tire is subjected. Consumers should
not rely solely on the appearance of the tire,
but should be aware of any change in dynamic
performance such as increased air loss, noise
or vibration, which could be a sign to remove
the tire. Therefore, it is essential to have tires,
including spares, inspected regularly (at least
monthly) for proper inflation pressure, damage
and treadwear.
FOR SERVICE ASSISTANCE OR
INFORMATION, FIRST CONTACT THE
NEAREST GOODYEAR OR DUNLOP
RETAILER.
1) For assistance in locating the nearest
Goodyear or Dunlop Retailer, look in the
Yellow Pages under Tire Dealers – New.
2) Go to www.goodyear.com for U.S. or
www. goodyear.ca for Canada.
For Dunlop tires, go to
www.dunloptires.com for U.S. & Canada. If additional assistance is required, call the
Customer Assistance Center
at 1-800-321-2136 for U.S. or
1-800-387-3288 for Canada.
Or write to:
Customer Assistance Center
Dept 728
1144 East Market Street
Akron, OH 44316-0001
Check your vehicle’s Owner’s Manual (or your
vehicle) to determine if it is equipped with run-
flat (extended mobility) tires. If your vehicle
is equipped with run-flat tires, the following
applies:
RUN-FLAT TECHNOLOGY EXTENDED
MOBILITY TECHNOLOGY (EMT™),
RUNONFLAT
® (ROF) AND DUNLOP SELF-
SUPPORTING TECHNOLOGY (DSST®)
ORIGINAL EQUIPMENT TIRES
IMPORTANT SAFETY
INFORMATION
OPERATIONAL MONITORING
The information contained in this Limited
Warranty Brochure applies only to the Original
Equipment tires supplied with your vehicle.
In order for Goodyear Run-Flat (Extended
Mobility Technology [EMT], RunOnFlat [ROF])
or Dunlop Run-Flat (Dunlop Self-Supporting
Technology [DSST]) tires to obtain the
performance criteria stated within this Limited
Warranty, Goodyear or Dunlop Run-Flat tires
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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