sat nav INFINITI Q50 2021 Infiniti Intouch

INFINITI CONSUMER AFFAIRS
DEPARTMENT
For assistance or inquiries about the
INFINITI warranty, service or general ques-
tions, contact the INFINITI Consumer Af-
fairs Department at:
For U.S. customers
1-800-662-6200
For Canadian customers
1-800-361-4792
INFINITI NAVIGATION SYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquiries about the Navi-
gation system, contact the INFINITI NAVI-
GATION SYSTEM HELPDESK at:
.ADDRESS: P.O. Box 1588 Orem, UT
84059-992
.E-MAIL: [email protected]
For U.S. customers
WEB SITE: www.InfinitiNavigation.com
PHONES: 1-888-362-8837
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)For Canadian customers
WEB SITE: www.infiniti.ca.
PHONES: 1-800-361-4792
HOURS: Monday – Friday: 8:00 AM - 8:00
PM (Eastern Time) and Saturday: 10:00 AM
- 6:00 PM (Eastern Time)
INFINITI INTOUCHTMSYSTEM
HELPDESK CONTACT INFOR-
MATION
For assistance or inquires about INFINITI
InTouchTMsystem, contact INFINITI Owner
Services helpdesk at:
.PHONES: 1-855-444-7244
.E-MAIL: infinitiownerservices@infiniti.
com
For U.S. customers
WEB SITE: www.infinitiusa.com/intouch/
support
For Canadian customers
WEB SITE:
English: www.infiniti.ca/infinitiintouch
French: www.infiniti.ca/infinitiintouch/fr
FOREWORD
Thank you for purchasing an INFINITI
vehicle.
This user’s manual is for INFINITI InTouch
TM
System offered in your INFINITI vehicle.
Operation instructions for the following
systems are included in this manual.
.Audio
.Hands-Free Phone
.Apple CarPlay®
.Android Auto
.INFINITI InTouch
TMServices
.Navigation
.Voice recognition
.Other systems viewable/operable on the
dual display
Please read this manual carefully to ensure
safe operation of INFINITI InTouch
TMSys-
tem.
.Because of possible specification
changes and optional equipment, some
sections of this manual may not apply to
your vehicle.

.[Delete]“Deleting individual item on map”
(page 6-53)
INFO:
. Touch [
] to display the Google Map
Satellite View. Touching []or[]on
the satellite view screen can change the
map scale.
. Touch [
] to display Google Street View.
The view can be shifted to left and right
by touching [<] and [>].
Models without navigation system:
When <
/OK>on the INFINITI controller
or steering wheel is pushed when no item is
selected, the shortcut menu is shown on the
upper display.
INFO:
Touching [
] on the upper display will also
display the shortcut menu.
Available option menus may vary depending
on models, specifications and software ver-
sion.
The following options are available. .
[Audio Source]
“Selecting audio source”
(page 3-13)
. [Audio List]
“Audio main operation” (page 3-13)
. [Call History]
“Making a call” (page 4-5)
. [Phonebook]
“Making a call” (page 4-5)
. [Displayed Feature]
“Changing display view”
(page 2-15)
. [Customize This Menu]
Edit items to be displayed in the shortcut
menu.
— [Change Menu Order] Change the order in which shortcut
menu items are shown. Touch and
drag the item to the position in the list
where you wish to insert it.
— [Edit Menu Items] Select items to be displayed in the
shortcut menu.
Changing display view
Various information screens can be shown
on the upper display by selecting from the display view bar (for models with navigation
system) or displayed feature screen (for
models without navigation system).
For models with navigation system, set
display will be shown in addition to the
navigation map.
Push

4. Hands-Free Phone
Holding a call:
To hold the call, touch [Hold Call].
INFO:
If [Allow 2 Phones Simultaneously] is turned
on, two hands-free phone devices can be
connected at the same time. If one of the
connected devices receives an incoming call
while the other device is already online, a
pop-up message will appear to inform that
answering the call will hang up the line of the
other connected device. Touch [Answer] to
answer the call and hang up the line on the
other device. Touch [Decline] to continue the
conversation on the other device.
“Bluetooth® settings” (page 2-29)
During a call
The Call in Progress screen will appear
during a call. To hang up the phone, touch [Hang up].
Operations during a call:
There are some options available other than
hanging up a call or answering/rejecting
incoming calls.
Touch one of the following displayed keys on
the screen to take action.
Available item Action
[Mute] When muted, your voice will not be heard by the person
on the other end of the line.
[Dial Number] Using the touch-tone, send digits to the connected
party for using services such
as voicemail.
[Use Handset] Transfer the call to the cellular phone.
[Switch Call]* Answer another incoming call. The person you are
talking to will be placed on
hold. Push once more to
speak to the person on hold
again.
*: Available when a call is received while on
the line with another person. The availability
of this function depends on the cellular phone.
INFO:
. To adjust the person’s voice to be louder
or quieter, push <-
+>on the steering
wheel or turn while talking
on the phone.
. Models with navigation system:
If

INFINITI INTOUCHTMSERVICES
(if so equipped)
SUBSCRIPTION TO INFINITI IN-
TOUCH
TMSERVICES
Subscription is required to use the INFINITI
InTouchTMServices. For the details about
the subscription, visit the INFINITI Owner’s
Portal Website or contact an INFINITI
retailer.
IMPORTANT INFORMATION RE-
GARDING ACCESS TO INFINITI
INTOUCH
TMSERVICES
Feature availability is dependent on vehicle
model, trim level, packaging and options.
Trial included with vehicle purchase. Com-
patible connected device may be required
and feature availability may be dependent
on device’s capability. Refer to connected
device’s owner’s manual for details. Late
availability for some features.
Driving is serious business and requires your
full attention. Only use features and con-
nected devices when safe and legal to do so.
Some features, including automatic crash
notification and SOS, are dependent upon
the telematics device being in operative
condition, its ability to connect to a wireless network, compatible wireless network avail-
ability, navigation map data and GPS satel-
lite signal receptions, the absence of which
can limit or prevent the ability to reach
Customer Care or receive support. GPS
mapping may not be detailed in all areas or
reflect current road status. Never program
GPS while driving. Only use Remote Engine
Start and Remote Horn features in accor-
dance with any laws, rules or ordinances in
effect in your vehicle’s location.
Some services and features are provided by
and dependent on third party service provi-
ders and not INFINITI. Should such service
providers terminate or restrict service or
features, service or features may be sus-
pended or terminated without notice or with
no liability to INFINITI or its partners or
agents. Services and features may require
compatible cellular network provided by
independent companies not within INFINITI
or its partners’ or agents’ control. Cellular
network signal strength may vary and may
not be available in all areas or at all times.
Services and features may not function if
cellular network is unavailable, restricted, or
terminated. INFINITI and its partners or
agents are not responsible for associated
costs or other third-party changes that may
be required for continued operation due to
cellular network unavailability, restriction, or
termination (including equipment replace-
ments/upgrades, if available, or roaming
charges on alternative networks). Technol-
ogy is evolving, and changes by independent
companies are not within INFINITI’s or its
partners’ or agents’ control.
Enrollment, owner consent, personal identi-
fication number (PIN), and subscription
agreement may be required to receive full
suite of features and services. Trial periods
(if applicable) begin on the date of vehicle
purchase or lease of a new INFINITI. Trial
periods and feature availability may be
subject to change at any time and may be
subject to early termination without notice.
Required subscriptions may be sold sepa-
rately for each available feature or service
after trial period ends, and may continue
until you call service provider to cancel.
Installation costs, one-time activation fee,
other fees and taxes may apply. Fees and
programming subject to change. Feature
may be subject to age restrictions in some
areas. Subscriptions governed by service
provider’s subscription agreement, terms
and conditions and privacy statements avail-
able at service provider’s website. Text rates
5. Information and vehicle settings
5-7

contact the device manufacturer re-
garding any possible effects before
using the system.
. The TCU (Telematics Control Unit)
antenna is installed inside the upper
central part of the instrument panel.
An occupant should not get any closer
to the antenna than specified by the
pacemaker manufacturer. The radio
waves from the TCU antenna may
adversely affect the operation of the
pacemaker while using the INFINITI
InTouch
TMServices.
INFO:
. INFINITI InTouch
TMServices features
are dependent upon subscription enroll-
ment and the telematics device being in
operative condition, cellular connectivity,
navigation map data and GPS satellite
signal reception. Terms and conditions of
the INFINITI InTouch
TMServices Sub-
scription Agreement apply.
. Enrollment is required in order to use
INFINITI InTouch
TMServices. The ser-
vices that can be received vary depend-
ing on the plan in which you are enrolled. .
All services are complimentary for the
trial period.
. After the trial period, use of the service
will no longer be complimentary.
. Laws in some jurisdictions may restrict
the use of “Text-to-Speech.” Check local
regulations before using this feature.
If equipped, your vehicle may include
INFINITI InTouch
TMconnected features
and services such as emergency SOS calling,
Automatic Collision Notification, Wi-Fi, Re-
mote Services, Navigation, Bluetooth® and
more.
INFINITI InTouch
TMServices may be up-
dated. The latest detailed information is
available on the following websites or from
the support line.
INFINITI InTouch
TMServices website:
www.infinitiusa.com/intouch (for U.S.)
www.infiniti.ca/intouch/en/ (for Cana-
da)
INFINITI InTouch
TMServices support
line:
1-855-444-7244
. Automatic Collision Notification (if so
equipped): The TCU (Telematics Control Unit) gen-
erates a signal automatically to the
INFINITI InTouch
TMServices Response
Center in the case of an accident severe
enough to trigger one of the vehicle’s air
bags. Upon the signal, a Response
Specialist receives the vehicle location
and customer information and notifies
the proper authorities in accordance with
established policies and procedures.
. Emergency Call (if so equipped):
The Emergency Call feature provides
emergency assistance by connecting to
a Response Specialist. In the event of an
emergency, push the in–vehicle E-Call
(SOS) button to use this feature. The
Response Specialist provides various
assistance depending on the situation.
For details of the E-Call (SOS) button
operation, refer to the vehicle Owner’s
Manual.
. Connection to Roadside Assistance (if
so equipped):
Roadside Assistance allows you to re-
ceive assistance from the Roadside Re-
sponse Specialist for a non–emergency
incident that requires a towing or third-
party response service. The service is
5. Information and vehicle settings
5-9

6. Navigation (if so equipped)
operative condition, as well as cellular con-
nectivity, navigation map data and GPS
satellite signal reception being available.
SETTING CITY CENTER
It is possible to set the center of a specified
city as a destination.
1. Push

VIEWING TRAFFIC INFORMA-
TION
Two types of traffic information are avail-
able on this system, SiriusXM TrafficTM
Information and Premium Traffic Informa-
tion.
To activate SiriusXM Traffic
TMInformation,
set [Use Premium Traffic] off.
To activate Premium Traffic Information, set
[Use Premium Traffic] on.
“Traffic information setting”
(page 6-44)
SiriusXM TRAFFICTM(if so
equipped)
SiriusXM TrafficTMinformation is a sub-
scription service offered by SiriusXM®
Radio.
This service provides real-time information
regarding traffic flow, accidents, road con-
struction and other incidents, where avail-
able.
SiriusXM Traffic
TMcombines information
from commercial and public traffic data
providers including government depart-
ments of transportation, police, emergency
services, road sensors, cameras and aircraft
reports. The traffic information is broadcast to the vehicle by the SiriusXM® satellites.
Available traffic information on the route
the driver selected is shown on the naviga-
tion screen so traffic conditions between
you and the destination are known. Three
types of real-time traffic information for
major roadways are shown on the naviga-
tion system:
* Unscheduled traffic data, for example,
accidents and disabled vehicles.
* Scheduled traffic data, for example, road
construction and road closures.
* Traffic flow information (rate of speed
data).
WARNING
SiriusXM TrafficTMinformation is not a
substitute for attentive driving. Traffic
conditions change constantly and emer-
gency situations can arise without warn-
ing. Relying only on SiriusXM Traffic
TM
information may lead to a collision and
could result in serious personal injury.
NOTE:
. Turn [Use Premium Traffic] off when
receiving SiriusXM Traffic
TMinforma-
tion.
“Traffic information setting”
(page 6-44)
. Flow information is provided only for
roads equipped with traffic sensors and
is not available in all markets covered by
the service. Flow data may not be
available on portions of a road that is
under construction.
. A SiriusXM Traffic
TMsubscription is
necessary to view Traffic Info.
Notes on SiriusXM TrafficTMinfor-
mation
. The SiriusXM TrafficTMinformation ser-
vice is not provided for some cities. In
addition, the cities for which the traffic
information service is provided may be
changed.
. In some cases, infrastructure problems
may prevent the complete display of the
traffic information. This is not a mal-
function.
6. Navigation (if so equipped)
6-41

6. Navigation (if so equipped)
GENERAL INFORMATION FOR
NAVIGATION SYSTEM
CURRENT VEHICLE LOCATION
Display of current vehicle location
This navigation system combines the data
obtained from the vehicle (by gyro sensor)
and from GPS (Global Positioning System)
satellites to calculate the current location of
the vehicle. This position is then displayed
throughout route guidance to a destination.
What is GPS (Global Positioning
System)?
GPS is a position detecting system that uses
satellites deployed by the U.S. government.
This navigation system receives radio signals
from three or more different satellites that
orbit 13,049 miles (21,000 km) above the
earth in space, and detect the position of the
vehicle by utilizing the principle of triangula-
tion.
Positioning adjustment:
When the system judges that the vehicle
position is not accurate based on vehicle
speed and gyro sensor data calculations, the
system will automatically adjust the position of the vehicle icon using GPS signals.
Receiving signals from GPS satellites:
The reception of GPS signals can be weak,
depending on the environment. Vehicles in
the following areas/environments may not
receive GPS signals.
* Inside tunnels or parking garages
*In areas with numerous tall buildings
*Under multi-layered highways
6-56

IT IS THEREFORE YOUR RESPON-
SIBILITY TO ENSURE THAT THE
FACILITIES AND FUNCTIONS OF
THE SERVICES MEET YOUR RE-
QUIREMENTS. TOMTOM DOES
NOT AND CANNOT WARRANT
THAT THE SERVICES OPERATE
UNINTERRUPTED OR ERROR-
FREE. YOU SHOULD BE PARTICU-
LARLY AWARE OF THE FACT THAT
CALCULATION ERRORS MAY OC-
CUR WHEN USING SOFTWARE IN
A NAVIGATION SYSTEM FOR IN-
STANCE CAUSED BY LOCAL EN-
VIRONMENTAL CONDITIONS
AND/OR INCOMPLETE DATA.
.TO THE MAXIMUM EXTENT PER-MITTED BY APPLICABLE LAW,
TOMTOM AND ITS SUPPLIERS
PROVIDE THE SERVICES “AS IS”,
AND HEREBY DISCLAIM ALL
OTHER WARRANTIES AND CONDI-
TIONS, WHETHER EXPRESS, IM-
PLIED OR STATUTORY,
INCLUDING, BUT NOT LIMITED
TO, ANY (IF ANY) IMPLIED WAR-
RANTIES, DUTIES OR CONDITIONS
OF SATISFACTORY QUALITY, OF
FITNESS FOR A PARTICULAR PUR- POSE, OF RELIABILITY OR AVAIL-
ABILITY, OF ACCURACY OR
COMPLETENESS OF RESPONSES,
OF RESULTS, WITH REGARD TO
THE SERVICES, AND THE PROVI-
SION OF OR FAILURE TO PROVIDE
SUPPORT OR OTHER SERVICES,
INFORMATION, SOFTWARE, AND
RELATED CONTENT THROUGH
THE SERVICES OR OTHERWISE
ARISING OUT OF THE USE OF
THE SERVICES.
SAFETY: THE SERVICES ARE IN-
TENDED TO BE USED FOR PRO-
VIDING INFORMATION AND
NAVIGATION SERVICES RELATED
TO YOUR JOURNEY ONLY AND
ARE NOT INTENDED TO BE USED
AS A SAFETY RELATED TOOL AND
CANNOT WARN YOU ABOUT ALL
DANGERS AND HAZARDS WITH
RESPECT TO THE ROAD YOU ARE
DRIVING. THEREFORE, IT RE-
MAINS YOUR DUTY TO DRIVE IN
A CAREFUL AND SAFE MANNER
(PAYING ALL DUE CARE AND AT-
TENTION TO THE ROAD) AS WELL
AS OBSERVING ALL APPLICABLE
TRAFFIC REGULATIONS AND
RULES. IT IS YOUR RESPONSIBIL-
ITY NOT TO USE THE SERVICES IN
A MANNER THAT WOULD DIS-
TRACT YOU FROM DRIVING
SAFELY.
6. LIMITATION OF LIABILITY: TO THE MAXIMUM EXTENT PER-
MITTED BY APPLICABLE LAW,
NEITHER TOMTOM NOR ITS LICEN-
SORS AND SUPPLIERS, OFFICERS,
DIRECTORS OR EMPLOYEES SHALL
BE LIABLE TO YOU OR TO ANY THIRD
6. Navigation (if so equipped)
6-65

7. Voice recognition
— Not all POI main categories can beused for “Navigate to” searches with
voice command operations while all
registered categories can be recog-
nized as “Nearby” search.
. Street Address:
— Alphabet letters cannot be included when speaking a house number.
When a specified house number can-
not be found, a location representing
the address will be displayed.
— Speak in a natural conversational speed without pausing between
words for better recognition.
— When the system recognizes the com- mand incorrectly, correct the search
conditions using commands such as
“Change State”, “Change City”,
“Change Street” or “Change House
Number”.
For audio command operation:
. Music files of Bluetooth® audio cannot
be selected by voice recognition opera-
tion. However, audio source can be
switched to Bluetooth® audio using
voice commands. .
The Voice Recognition System may not
function when the song information is
too long (artist names, album titles, song
titles and play lists, etc.).
. The SiriusXM® function will not operate
without a subscription to SiriusXM®
Radio.
. When playing USB files with the Voice
Recognition System, do not pronounce
the extension attached to the file name
(such as “.mp3”).
. Song titles registered in ID3 tags cannot
be pronounced for voice recognition
operation.
. Some audio command may not be re-
cognized when an Android phone is
connected and used as a USB audio
device player.
For information command operation:
. A SiriusXM® Travel Link (if so equipped)
or SiriusXM Traffic
TM(if so equipped)
subscription is necessary to receive Sir-
iusXM® information services.
“SiriusXM® Travel Link”
(page 5-15) .
The TomTom Weather information can-
not be operated with the voice recogni-
tion operation.
How to see voice command screen
1. Push <>to display the first screen of
the voice command list.
2. Speak a command or select an item on the voice command list. The Second
screen is displayed.
3. Speak a command or select an item on the voice command list. The command is
executed or the next screen for further
command is displayed.
4. Follow the prompts to complete the commands.
Voice command screens:
7-4