ESP INFINITI Q50 2021 Warranty Information Booklet

36
WHO IS COVERED
The original owner of a Michelin Passenger or
Light Truck tire which bears the Michelin name
and complete DOT identification number.
WHAT IS COVERED AND FOR HOW
LONG
Michelin Passenger and Light Truck tires, used
in normal service on the vehicle on which they
were originally fitted and in accordance with
the maintenance recommendations and safety
warnings contained in the Owner’s Manual
and in the Important Tire Safety Information
Section of this booklet, are covered by this
warranty against defects in workmanship
and material for the life of the original usable
tread, or 6 years from the date of purchase,
whichever comes first. At that time, all
warranties, express or implied, are terminated.
The usable tread is the original tread down
to the level of the tread wear indicators
- 2/32nds of an inch (1.6mm) of tread
remaining. Date of purchase is documented by
new vehicle registration or tire sales invoice. If
no proof of purchase, coverage will be based
on date of manufacture.
WHAT IS NOT COVERED
Tires which become unserviceable due to:
•• Road hazard injury (e.g., a cut, snag,
bruise, impact damage, puncture, whether
repairable or not);
•• Incorrect mounting of the tire, tire/wheel
imbalance, or improper repair;
•• Underinflation, overinflation, improper
maintenance or other abuse;
•• Mechanical irregularity in the vehicle such as
wheel misalignment resulting in uneven or
rapid wear;
•• Accident, fire, chemical corrosion, tire
alteration, or vandalism;
•• Ozone or weather cracking.
WHAT MICHELIN WILL DO
PASSENGER AND LIGHT
TRUCK TIRES A tire which becomes unserviceable due to
a condition covered by this warranty will be
replaced with a comparable new Michelin
tire, free of charge, when 2/32nds of an inch
(1.6mm) or less of the original tread is worn,
(or 25% or less, whichever is most beneficial to
the user) and within 12 months of the date of
purchase. Mounting and balancing of tires is
included. The cost of any other service charges
or applicable taxes are payable by the user.
When more than 2/32nds of an inch of
original tread has been worn (or more than
25%, whichever is most beneficial to the user)
or after 12 months from date of purchase, the
user must pay the cost of a comparable new
Michelin passenger or light truck replacement
tire on a pro-rata basis. The retailer shall
determine the charge by multiplying the
percentage of the original usable tread worn by the current actual selling price at
the adjustment location or the price on the
current Michelin Base Price List, whichever is
lower. This List is based on a predetermined
price intended to fairly represent the actual
selling price of the tire. The cost of mounting,
balancing and any other service charges or
applicable taxes are payable by the user.
WHAT THE CONSUMER MUST DO
When making a claim under the terms of this
warranty, the consumer must present the tire
to an authorized Michelin Retailer. To locate
an Authorized Tire Retailer, check the yellow
pages under “Tire Retailers - Retail.” The vehicle
on which the tire was used should be available
for inspection.
It is essential that you read and understand the
safety and maintenance recommendations (see
Safety Maintenance Information) for your tires.
CONDITIONS AND EXCLUSIONS
THIS WARRANTY DOES NOT PROVIDE
COMPENSATION FOR LOSS OF TIME, LOSS
OF USE OF VEHICLE, INCONVENIENCE
OR CONSEQUENTIAL DAMAGE. TIRES
PRESENTED FOR CLAIM REMAIN THE
PROPERTY OF THE CONSUMER AND
MICHELIN ACCEPTS NO RESPONSIBILITY
FOR LOSS OF, OR DAMAGE TO, TIRES
WHICH ARE IN THE CUSTODY OR
CONTROL OF A MICHELIN TIRE RETAILER
FOR THE PURPOSES OF INSPECTION FOR
MICHELIN PASSENGER AND LIGHT TRUCK TIRE LIMITED WARRANTY
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TO THE EXTENT PERMITTED BY LAW,
COMPANY DISCLAIMS LIABILITY FOR
ALL CONSEQUENTIAL AND INCIDENTAL
DAMAGES. THE REMEDIES SET FORTH IN
THIS LIMITED WARRANTY ARE THE SOLE
AND EXCLUSIVE REMEDIES FOR BREACH
OF WARRANTY. SOME STATES DO NOT
ALLOW THE EXCLUSION OR LIMITATION
OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES SO THE ABOVE LIMITATIONS
OR EXCLUSION MAY NOT APPLY TO YOU.
THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS, AND YOU MAY ALSO HAVE
OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
5. COMPANY’S OBLIGATIONS
Any replacement qualifying under this
Adjustment Policy will be made by any
Continental or General brand authorized
retailer or vehicle retailer authorized to handle
Continental or General brand tire adjustments.
Company will replace the tire pursuant to the
terms of this Adjustment Policy.
6. OWNER’S OBLIGATIONS
To make a claim under this Policy concerning
any tire which is covered by this Policy, you
must present your claim with the tire to any
Continental or General brand tire retailer
or vehicle retailer authorized to handle
Continental/General brand tires. For the
nearest Continental or General brand tire
retailer, check the Yellow Pages, or use the
Continental or General brand Internet address, or one of the “800” numbers shown under
“For Client Assistance.” To be eligible for the
terms of this Policy, you need to present your
new vehicle registration form or new vehicle
sales invoice showing date of purchase. Tires
replaced on an adjustment basis become the
property of Company. You will be required to
sign the Company Limited Warranty Claim
Form or retailer replacement sales receipt.
You are responsible for payment of all
applicable taxes demounting, mounting and
balancing charges set forth under this Policy.
You are also responsible for payment of local
tire-disposal fees and any parts or service
regardless of mileage or months of service. This
includes payment for tire rotation, alignment,
towing, road service, valve stems and tire
repairs.
Owner is responsible for maintaining proper
tire air pressure and for proper maintenance of
the tire.
THE WARRANTOR
The warrantor of Continental and General
brand tires is Continental Tire North America,
Inc., 1830 McMillan Park Drive, Fort Mill, SC
2 9 7 0 7.
For Client Assistance:
1-800-847-3349 (Nationwide)
1-800-461-1776 (In Canada)
http://www.generaltire.com
http://www.continentaltire.com
SAFETY WARNING
Disregarding any of the safety precautions
and instructions contained in the Owner’s
Manual or the Important Tire Safety
Information in this booklet may result in tire
failure or explosion causing serious personal
injury or death.
CONTINENTAL/GENERAL TIRE LIMITED WARRANTY
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41IMPORTANT TIRE SAFETY INFORMATION¹
Any tire, no matter how well constructed,may
fail due to improper maintenance or
service factors. This could create a risk of
property damage and serious or fatal injury.
Disregarding any of the safety precautions
and instructions contained in this manual may
result in tire failure or explosion causing serious
personal injury or death. For your safety,
comply with the following:
TIRE INFLATION
Keep tires inflated to the pressures
recommended on the tire data placard. (See
your Owner’s Manual for location.) These
inflation pressures must be maintained as
a minimum. However, do not exceed the
maximum pressure rating indicated on the tire
sidewall.
CHECK INFLATION PRESSURES ON ALL
YOUR TIRES, INCLUDING THE SPARE,
WHEN TIRES ARE COLD, AT LEAST ONCE A
MONTH BEFORE DRIVING.
Failure to maintain correct inflation may
result in improper vehicle handling and may
cause rapid and irregular tire wear, sudden tire
destruction, loss of vehicle control and serious
personal injury. Therefore, inflation pressures
should be checked at least once a month and
always prior to long distance trips.
Pressures should be checked when tires are
cold. The tires are cold when your vehicle has
been driven less than a mile at moderate speed
after being stopped for three or more hours.
CHECKING PRESSURE WHEN
TIRES ARE HOT
If you must add air when your tires are hot,
add four pounds per square inch (psi) (28kPa)
above the recommended cold air pressure.
Recheck the inflation pressure when the tire
is cold.
For Example Only:
Gauge reading of hot tire: 32psi
If recommended pressure is: 30psi
Desired gauge reading of hot tire 30 + 4psi =
34psi
Check cold pressures as soon as possible, at
least by the next day. Never “bleed” air from
hot tires as your tire will be underinflated. Use
an accurate tire gauge to check pressures.
Never allow children to air up tires.
DRIVING ON ANY TIRE THAT DOES
NOT HAVE THE CORRECT INFLATION
PRESSURE IS DANGEROUS. For replacement
tires, the correct inflation pressure will be
provided by your tire retailer. If not, refer to the
vehicle decal.
Underinflation produces extreme flexing of the
sidewalls and builds up heat which may result
in sudden tire destruction and serious personal
injury. Overinflating can cause the tire to be
more susceptible to impact damage.
LOAD LIMITS
DO NOT OVERLOAD. DRIVING ON ANY
OVERLOADED TIRE IS DANGEROUS. Never
load your tires beyond the load carrying limits
molded into the sidewall of the tires or the
maximum vehicle load limit as shown on the
vehicle tire data placard, whichever is less.
Overloading causes heat to build up which can
lead to sudden tire failure and serious personal
injury.
SPEED LIMITS AND SPEED RATED
TIRES
HIGH SPEED DRIVING CAN BE
DANGEROUS. Never operate your vehicle
in excess of lawful speeds or the maximum
speeds justified by the driving conditions.
Excessive speeds or racing can cause heat
buildup in a tire leading to possible failure and
serious personal injury.
Correct inflation pressure is especially
important. However, at high speeds, even with
the correct inflation pressure, a road hazard,
for example, is more difficult to avoid and if
contact is made, there is a greater chance of
causing tire damage than at the lower speed.
Moreover, driving at high speed reduces the
reaction time available to avoid accidents and
bring your vehicle to a safe stop. If you see any
damage to a tire or wheel, replace it with your
spare tire and see your tire retailer at once.
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1 Provided by and published at the request of the tire manufacturers/warrantors.
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42
Tire speed ratings do not imply that a vehicle
can be safely driven at the maximum speed
for which the tire is rated. In addition, some
damages or improper repairs may cause a
speed-rated tire to lose its speed rating.
Exceeding the tire’s maximum speed rating
will cause the tire to build up excessive heat
which can cause tire damage that could result
in sudden tire destruction and rapid air loss.
Failure to control a vehicle with sudden air loss
can lead to an accident. In any case, you should
not exceed reasonable speeds as indicated by
the legal limits and driving conditions.
SPEED SYMBOLS -are shown on the sidewall
of some tires. The following table shows the
maximum speed corresponding to the symbol. SPEED RATINGS
†Speed Speed
Maximum mph km/Hr
Rating
M 81 130
N 87 140
P 93 150
R 99 160
R 106 170
S 112 180
T 118 190
H 130 210
W 168 270
Y 186 300
V* 149 240
Z** 149 240
*Some V (or VR) rated tires may have a speed
capacity of greater than 149 mph (240 km/h).
Consult your tire manufacturer for maximum
speed ratings if your vehicle capability exceeds
this speed.
**Z (or ZR) rated tires are designed for use
on cars with maximum speed capabilities
in excess of 149 mph (240 km/h). Consult
your tire manufacturer for maximum speed
capabilities.
†Although a tire may be speed rated, we do
not endorse the operation of any vehicle in
an unsafe or unlawful manner. Speed ratings are based on laboratory tests which relate
to performance on the road, but are not
applicable if tires are underinflated, overloaded,
worn out, damaged, altered, improperly
repaired, or retreaded. Furthermore, tire speed
ratings do not imply that vehicles can be safely
driven at the maximum speed for which the tire
is rated, particularly under adverse road and
weather conditions or if the vehicle has unusual
characteristics. Most highway passenger
tires that do not have a speed symbol in the
sidewall have a maximum speed rating of 105
mph. Light truck highway tires that do not
have a speed symbol on the sidewall of the tire
have a maximum speed of 87 mph. Some light
truck tires may have higher maximum speeds;
consult your tire retailer. The speed and other
ratings of retreaded tires are assigned by the
retreader and voids the original manufacturer’s
ratings.
IMPORTANT: In order to maintain the speed
capability of the vehicle, replacement tires
must have speed ratings equal to or higher
than those fitted as original equipment (as
indicated on the vehicle placard or Owner’s
Manual). If tires with lower speed ratings are
fitted, the speed capability of the vehicle will be
lowered to the maximum speed capability of
the replacement tire as indicated on the above
table.
Remember...High speed driving can be
dangerous and may be damaging to your tires.
And...When driving at highway speeds, correct
inflation pressure is especially important.
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IMPORTANT TIRE SAFETY INFORMATION¹
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44
Never perform a temporary repair, use an
innertube or inject sealant as a permanent
substitute for a proper repair. Only qualified
persons should repair tires.
Be sure that all your valves have suitable valve
caps. This will keep valve cores clean and clear
and guard against leakage.
REPAIRS - WHENEVER POSSIBLE, SEE
A TIRE RETAILER AT ONCE. Some tire
manufacturers do not warrant any inspection
or repair process. The repair is entirely the
responsibility of the repairer. Punctures in
the tread of a passenger tire which do not
exceed 1/4 of an inch (6mm) in diameter can
usually be repaired by following the Rubber
Manufacturer’s Association (RMA) Passenger
and Light Truck Repair procedures. Contact
the manufacturer of your tires for its position
and assistance as to the acceptable location
for a proper repair and the repair of speed
rated tires. Do not use plug repairs. They may
cause further damage to the tire. They are not
always air tight and the plug may fail. Do not
exceed posted speed limits on any repaired tire.
Certain tire manufacturers speed ratings are
voided if the tire is repaired.
Although a tire was properly repaired, internal
structural damage resulting from the puncture
may have occurred.
Sometime later the damage may cause the tire
to be removed from service.
If the tire has a puncture in the tread which
exceeds 1/4 inch (6mm), the tire must be replaced. If any tire has sustained a puncture,
have the tire inspected internally by a tire
retailer for possible damage that may have
occurred.
Improper mounting and inflation procedures
can cause an explosion of the tire/rim
assembly. Only specially trained persons should
perform these tasks. Contact your tire store or
retailer for assistance.
CAUTION - Never, under any circumstance,
introduce a flammable substance into a tire.
WHEEL ALIGNMENT AND BALANCING
Wheel alignment and balancing are important
for safety and maximum mileage from your
tires. Check how your tires are wearing at
least once a month. If your tires are wearing
unevenly, such as the inside shoulder of the
tire wearing faster than the rest of the tread,
or if you detect excessive vibration, your
vehicle may be out of alignment or balance.
These conditions not only shorten the life of
your tires, but adversely affect the handling
characteristics of your vehicle which could
be dangerous. If you detect irregular wear or
vibration, have your alignment and balance
checked immediately. Tires which have been
run underinflated will show more wear on the
shoulders than in the center of the tread.
HARD BRAKING
You must inspect your tires after any hard
braking circumstances or after tires have slid
on the pavement. This can cause a flat spot in
a section of the tire tread. TIRE SPINNING
Never spin your tires above a speedometer
reading of 35 mph (55 km/h) if your vehicle
becomes stuck. The centrifugal force
generated by the free spinning tire/wheel
assembly may cause a sudden tire explosion,
resulting in vehicle damage and/or serious
personal injury or death. Never allow anyone
to stand near or behind a tire spinning at high
speed while attempting to push a vehicle that
is stuck. When in mud, sand, snow, ice or other
slippery conditions, do not indulge in excessive
wheel spin. In such conditions, with automatic
transmission vehicles, by accelerating the
engine excessively, it is possible to spin one of
the drive tires beyond its speed capability. This
is also true when balancing a drive tire/wheel
assembly using the engine of the vehicle to
spin the wheel.
TIRE TREAD
Tires must be replaced when the depth of
the tread reaches 2/32 inch (1.6 mm). Tires
are manufactured with tread wear indicators
molded into the tire grooves which indicate
tread wearout. As tires approximate 2/32 inch
(1.6 mm) wearout, the tread gauge becomes
thinner and more vulnerable to the effects
of road hazards. Also, worn tires are more
subject to hydroplaning, which can cause loss
of control. Therefore, visual tire inspection
becomes more crucial as the tires wear out.
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IMPORTANT TIRE SAFETY INFORMATION¹
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47INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience®, Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
•• Mechanical Breakdown
•• Flat Tire
•• Dead Battery
•• Accident/Collision (One-way tow – loaner
vehicle not included)
•• Emergency Fuel Delivery
•• Lock-out service
COVERAGE Roadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating an Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the Roadside
Assistance coverage. Roadside Assistance is
available throughout the Continental United
States and Canada.
HOW TO USE ROADSIDE ASSISTANCE Should one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total
Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
ON-SITE AND TOWING SERVICE Depending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, battery
boost, etc., can be performed onsite so that
you can be on the road again as soon as
possible. Any charges for the replacement
of keys, gas or non-warranty items will be
your responsibility at the time of the repair or
service.
Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/collisions which render the vehicle
inoperative. There is no charge for on site
or towing while within the parameters for
Roadside benefits as defined under Coverage.
Roadside Assistance will arrange to transport
the vehicle to the nearest Infiniti retailer, if
one is located within 250 miles, or to another
authorized alternate service facility. Warranty
covered repairs will be provided for under
the terms of the applicable express Infiniti
limited warranty. However, any nonwarranty
or accident/collision repairs will be your
responsibility.
NOTE:
You may be required to sign a receipt at the
time of disablement to acknowledge receipt of
the Roadside Assistance service rendered.
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