ESP INFINITI Q50 2021 Warranty Information Booklet

3
BBB AUTO LINE is an informal dispute
settlement mechanism operated to comply
with applicable Federal law and regulations.
In states where BBB AUTO LINE is available,
you are required to use BBB AUTO LINE
before exercising rights or seeking remedies
under Title 1 of the Federal Magnuson-Moss
Warranty Act, 15 U.S.C. §2301, et. seq. If you
choose to seek remedies other than those
created by Title 1 of the Magnuson-Moss
Warranty Act, (for example, under state
law), that Federal Act does not require you
to first use BBB AUTO LINE. The program
is still available to you, however, and may
be of considerable assistance. Some states
specify that informal dispute settlement
mechanisms such as BBB AUTO LINE must
be used before you may use state operated
complaint resolution processes, before you
may file a lawsuit under state law, and/or
before you may have certain other rights
or remedies available under state law. In
accordance with those states’ laws, Infiniti
requires the prior use of BBB AUTO LINE
in good faith before you resort to such
other processes, file a lawsuit, or seek other
remedies provided by state law. Please see
the Supplement to 2021 Infiniti Warranty
Information Booklet & 2021 Infiniti Owner’s
Manual for additional information.BBB AUTO LINE may not be available in all
states. We, Infiniti, can provide you with
information about the availability of BBB
AUTO LINE in your state, or call the BBB
AUTO LINE number listed above.
ELIGIBILITY: Generally, Infiniti vehicles less
than four years old from date delivered to the
first retail buyer or otherwise put into use, and
with fewer than 60,000 miles, are eligible
for the program. See Supplement to 2021
Infiniti Warranty Information Booklet & 2021
Infiniti Owner’s Manual for possible exceptions
applying in your state.
ASSISTANCE OUTSIDE OF
WARRANTY
In support of our commitment to the
“Total Ownership Experience,” Infiniti may
occasionally offer to pay or reimburse for part
or all of the cost of making certain, specific
repairs beyond or outside of the terms of the
warranty for some specific vehicle models.
Some states refer to such programs as
“adjustment programs”. In such circumstances
Infiniti mails notices to all known registered
owners of affected vehicles. You may
additionally inquire of your authorized Infiniti
retailer or of Infiniti directly at the number
listed below of the applicability of such
programs to your vehicle.
Infiniti may occasionally offer special
assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case by
case basis. Should you experience unusual
difficulties with your vehicle please discuss the
situation with your retailer. If your retailer is
unable to assist you, you may call the Infiniti
Consumer Affairs Department at 1-800- 662-
6200 to discuss your concern. You will need to
provide the Model, Model Year, VIN (Vehicle
Identification Number), mileage, maintenance
history, a detailed explanation of the concern,
and why you believe that Infiniti should be
responsible for the repair. Your request will
be individually investigated and you will be
informed of Infiniti‘s decision.
Please also review the Supplement to
2021 Infiniti Warranty Information Booklet
& 2021 Owner’s Manual for important
information concerning consumer rights in
your state.
INFINITI OWNER SATISFACTION AND ASSISTANCE
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62021 NEW VEHICLE LIMITED WARRANTY
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, and wheel balancing are covered
only during the first 12 months or 12,000
miles, whichever comes first.
••
Limited 12 month warranty coverage:
I-key and key fob batteries are covered for
the first 12 months of ownership.
••
Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for tires, in
which case you may pay certain charges).
Any needed parts replacement will be made
using genuine Infiniti or Infiniti approved new
or remanufactured parts approved by Infiniti
for use on Infiniti vehicles. Infiniti reserves the
right to make changes at any time, without
notice, to production and service parts in their
specifications, colors, and materials, including
those used in connection with warranty
repairs. For this reason, when approved by
Infiniti and at Infiniti’s discretion, functionally equivalent replacement parts may be used that
do not exactly match the original production
part.
OBTAINING WARRANTY SERVICE
•• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
•• If you require warranty service outside of
the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty.
You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
•• Failure to operate the vehicle in accordance
with the Owner’s Manual
•• Misuse, such as using the vehicle to tow
•• Failure of a component not covered by
warranty
•• Racing and competitive driving
•• Theft, vandalism, fire, or flooding (including
engine water ingestion)
•• Accident, collision, being towed
•• Repairs performed by anyone other than an
authorized Infiniti retailer
•• Glass breakage, unless resulting from
defects in material or workmanship
•• Normal wear and tear, including dings, dents,
chips, or scratches
•• Damage caused by any automated or
manually operated car wash or by using a
pressure washer
Note that complaints related to failure to
comply with proper use of the vehicle as
described in the applicable Owner’s Manual
(including the lack of availability or use of
proper fluid), or the vehicle’s lack of compliance
(Continued on next page)
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112021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
The following statement is required to be
provided by regulations of the California Air
Resources Board.
YOUR WARRANTY RIGHTS AND
OBLIGATIONS
The California Air Resources Board is pleased
to explain the emission control system
warranty on your 2021 vehicle. In California,
new motor vehicles must be designed, built
and equipped to meet the State’s stringent
anti-smog standards. Infiniti
2 must warrant
the emission control system on your vehicle
for the periods of time listed below provided
there has been no abuse, neglect or improper
maintenance of your vehicle.
Your emission control system may include
parts such as the fuel-injection system, the
ignition system, catalytic converter and
engine computer. Also included may be hoses,
belts, connectors and other emission-related
assemblies.
Where a warrantable condition exists, Infiniti
will repair your vehicle at no cost to you
including diagnosis, parts and labor.
MANUFACTURER’S WARRANTY
COVERAGE
For 4 years or 60,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection,
all necessary repairs and adjustments will
be made by Infiniti to ensure that your
vehicle passes the inspection. This is your
emission control system PERFORMANCE
WARRANTY.
2. If any emission-related part on your vehicle
is defective, the part will be repaired or
replaced by Infiniti. This is your short-
term emission control system DEFECTS
WARRANTY.
For 7 years or 70,000 miles (whichever occurs
first):
If an emission-related part listed in this
warranty booklet specially noted with
coverage for 7 years or 70,000 miles is
defective, the part will be repaired or replaced
by Infiniti. This is your long term emission
control system DEFECTS WARRANTY.
OWNER’S WARRANTY
RESPONSIBILITIES
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner’s Manual. Infiniti
recommends that you retain all receipts
covering maintenance on your vehicle, but
Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
You are responsible for presenting your
vehicle to an Infiniti retailer as soon as a
problem exists. The warranty repairs should be
completed in a reasonable amount of time, not
to exceed 30 days.
(Continued on next page)
1
These warranties apply to all 2021 Infiniti vehicles sold for registration as new vehicles in California, Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon,
Pennsylvania, Rhode Island, Vermont, or Washington only.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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122021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
As the vehicle owner, you should also be aware
that Infiniti may deny you warranty coverage if
your vehicle or a part has failed due to abuse,
neglect, improper maintenance or unapproved
modifications.
If you have any questions regarding your
warranty rights and responsibilities, you should
contact Infiniti’s Consumer Affairs Department
at 1-800- 662-6200 or the California Air
Resources Board at 9528 Telstar Avenue, El
Monte CA 91731.
The following is Infiniti’s¹ new vehicle emission
control warranty statement for vehicles
certified for sale in California and sold for
registration as a new vehicle in California,
Connecticut, Delaware, Maine, Maryland,
Massachusetts, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont,
or Washington only.EMISSIONS DEFECTS WARRANTY
WHAT IS COVEREDInfiniti1 warrants that your vehicle was
designed, built and equipped to conform with
all applicable requirements of the California
Air Resources Board. This warranty covers
any part which affects applicable regulated
emission(s).
Exceptions to this warranty are listed below
under the caption “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTYThis warranty is for 4 years or 60,000 miles,
whichever occurs first. Additionally, the
components listed under the caption “Long-
Term Emission System Defects Warranty Parts
List” are covered for 7 years or 70,000 miles,
whichever occurs first, except that the catalytic
converter(s) and engine control module (ECM)
are warranted for 8 years or 80,000 miles,
whichever occurs first. The warranty begins
the date the vehicle is delivered to the first
retail buyer or put into use, whichever is earlier.
Some items require scheduled replacement
before 60,000 miles. These items are
warranted only up to the replacement interval.
The replacement intervals are outlined in the
maintenance instructions in your Owner’s
Manual.
(Continued on next page)
1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, which distributes Infiniti vehicles in the United States.
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15
WHAT YOU MUST DO
In order to obtain warranty service you
must deliver the vehicle to any authorized
Infiniti retailer in the United States at your
expense. You are responsible for the required
maintenance on your vehicle as outlined in
the maintenance instructions in your Owner’s
Manual. Infiniti recommends that you retain all
receipts covering maintenance on your vehicle,
but Infiniti cannot deny warranty solely for the
lack of receipts or for your failure to ensure the
performance of all scheduled maintenance.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for
parts and/or labor, including diagnosis and tax.
Any needed parts replacement will be made
using new or remanufactured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS
PROCEDURE
You may make a claim under the Performance
Warranty immediately after the failure of a
“smog check” test. You must provide proof of
this failure when making your claim in order to
avoid additional “smog check” test charges.
You will be told whether Infiniti will honor your
claim within 30 days of the date you make the
claim, unless a shorter time period is required
by law. If your claim is denied, Infiniti will notify
you in writing of the reason. If we do not notify
you within this time period, we will repair your
vehicle under this warranty at no cost to you. The time period for notification will not apply
if you request a delay or a delay is caused by
events not under the control of Infiniti retailers.
No claim will be denied under the Performance
Warranty because you use a certified part for
maintenance or repair.
MAINTENANCE SERVICE AND
REPLACEMENT PARTS
Important information concerning
maintenance service and replacement parts is
on page 17 of this booklet. No warranty claim
will be denied solely because a non- Infiniti
part was used for maintenance or repair.
CALIFORNIA VEHICLE INSPECTION
PROGRAM
Under this program, if your vehicle fails a “smog
check” test, you may choose to have diagnosis
of the failure and repairs made at an Infiniti
retailer or at another service facility. If the
inspection failure is the result of a condition
covered by these warranties, you must take
your vehicle to an Infiniti retailer for warranty
repairs. This includes parts, labor and diagnosis.
You must pay for diagnostic costs if performed
at another service facility except in the case of
emergency repairs as outlined below. You must pay for all diagnostic and repair costs
of an inspection failure as required by law if the
failure was caused by conditions not covered
by these warranties. If the failure is the result
of a combination of conditions, you must pay
for only the diagnostic and repair costs related
to items not covered by these warranties.
After the 4 years/60,000 mile performance
warranty has passed, a “smog check” test
failure due to a defect in a part which is
warranted for 7 years/70,000 miles is
covered.
EMERGENCY REPAIRS
In case of an emergency, when an authorized
Infiniti retailer is not reasonably available,
warranty repairs may be performed at any
service facility or by the owner using any
replacement parts. Infiniti will reimburse you
for such repairs, including diagnosis, up to
the amount of Infiniti’s suggested retail price
for parts and labor charges based on Infiniti’s
recommended time allowance for the warranty
repair and the geographically appropriate
hourly labor rate. A part not being available
or a repair not being complete within 30 days
also constitutes an emergency. You must
take the replaced part and paid receipts to an
authorized Infiniti retailer for repayment in
such emergency situations.
2021 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES¹
(Continued on next page)
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WHAT IS COVERED?
Infiniti2 warrants your Genuine Infiniti
Replacement Battery as described below
except as stated under “What is not covered?”
This warranty covers defects in materials and
workmanship.
HOW LONG IS THE WARRANTY
AND WHAT WILL INFINITI DO
If your battery becomes unserviceable within
the first 24 months of service Infiniti will
replace your battery, including labor, without
charge, providing the battery was originally
installed in your vehicle by an authorized
Infiniti retailer.
If the battery becomes unserviceable after
24 months of use, Infiniti will provide a
replacement battery at a reduced price,
charging only for the portion of the life of the
battery actually used. This is called a “pro-
rata adjustment”. You will be responsible for
all labor charges for the replacement of the
battery.
This warranty and the “pro-rata adjustment”
end 84 months after the date of the battery’s
purchase or installation, whichever is earlier.
WHAT IS NOT COVERED?
This warranty does not cover:
1. Damage or failure resulting from:

•• Accident, theft, fire or freezing.

•• Misuse of the battery or vehicle in
which it is installed, including the use in
applications for which the battery was not
designed. Proper use is described in the
vehicle’s Owner’s Manual.

•• Improper installation or battery charging.

•• Vehicle electrical malfunctions not covered
by your New Vehicle Limited Warranty.

•• Modification or improper repair of the
vehicle or a part of the vehicle.

•• Use of parts not equivalent in quality
or design to parts supplied by Infiniti or
Infiniti.
• Environmental conditions, including, but
not limited to flood, and salt spray or salt
water.
2. Normal maintenance service and recharging
of discharged batteries.
3. Batteries in service more than 84 months. 4.
Salvage Title. This warranty does not cover
damage, failure, or corrosion to any Genuine
Infiniti battery installed in the vehicle, if the
vehicle is issued a “salvage” or similar title
unless state law expressly states otherwise.
(This exclusion does not extend to a new
Genuine Infiniti battery installed in the
vehicle after the issuance of a “salvage” or
similar title).
WHAT YOU MUST DO
In order to obtain warranty service, you must
deliver the warranted battery or the vehicle in
which the battery is installed to an authorized
Infiniti retailer in the U.S. or Canada at your
expense, with proof of purchase (parts invoice
or service repair order from an authorized
Infiniti retailer). The names and addresses
of authorized Infiniti retailers are listed in
telephone directories or Infiniti.com.
If the “pro-rata adjustment” applies, you
must pay for the portion of the 84 month
warrantable life that you actually used. The
amount you pay is computed in two steps.
First, the client pay percentage is determined
from the chart shown below based upon the
months of actual battery service.
1
Actual warranty is provided by the dealer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date of
purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, TN 37068-5003, which distributes Infiniti vehicles in the United States.
REPLACEMENT BATTERY LIMITED WARRANTY¹
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ARBITRATION
You and Bridgestone Firestone North
American Tire, LLC agree that all claims,
disputes, and controversies between you
and it, including any of its agents, employees,
successors, or assigns, arising out of or in
connection with this Limited Warranty, or any
other warranties, express or implied, including
a failure of warranty and the validity of this
arbitration clause, but excluding claims for
personal injury or property damage, shall
be resolved by binding arbitration between
you and it, according to the formal dispute
resolution procedures of the National
Arbitration Forum, under the Code of
Procedure then in effect. This arbitration will
be conducted as a document hearing. If you
request any procedures beyond a document
hearing, you will be responsible for all fees,
including filing and administrative fees, above
and beyond the fees required for document
hearings. The arbitration between you and
Bridgestone Firestone North American Tire,
LLC shall not include any other clients, be
combined or consolidated in any fashion with
arbitrations involving other clients, or proceed
in any form of class action in which the claims
of numerous clients are considered together.
Any award of the arbitrator(s) may be entered
as a judgment in any court of competent
jurisdiction. The arbitrators will have no
authority to award punitive or other damages
not measured by the prevailing party’s actual
damages, except as may be required by statute.
Information may be obtained and claims may be filed at any office of the National
Arbitration Forum or at P.O. Box 50191,
Minneapolis, MN 55405.
THE WARRANTOR
The warrantor of Bridgestone and Firestone
tires is: Bridgestone Firestone North American
Tire LLC 535 Marriott Dr. Nashville, TN 37214
Please contact Bridgestone Firestone for a
copy of their “Tire Maintenance, Safety and
Warranty Manual.”
For Client Assistance:
1-800-847-3272
SAFETY INFORMATION
Any tire, no matter how well constructed,
may fail in use as a result of punctures,
impact damage, improper inflation,
overloading, or other conditions resulting
from use or misuse. Tire failure may create
a risk of serious personal injury or property
damage. To reduce risk of tire failure, we
strongly recommend you read and follow
all safety information contained in the
Important Tire Safety Information section
contained in this booklet, the tire placard in
the vehicle or the Owner’s Manual.
BRIDGESTONE FIRESTONE TIRE LIMITED WARRANTY
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DON’T SPIN YOUR TIRES
EXCESSIVELY
Avoid excessive tire spinning when your
vehicle is stuck in snow, ice, mud or sand. The
centrifugal forces generated by a free-spinning
tire/wheel assembly may cause sudden tire
explosion resulting in vehicle damage and/or
serious personal injury to you or a bystander.
Never exceed 35 mph/55 km/h, as indicated
on your speedometer. Use a gentle backward
and forward rocking motion to free your
vehicle for continued driving. Never stand near
or behind a tire spinning at high speeds. For
example, while attempting to push a vehicle
that is stuck or when an on-the-car spin
balance machine is in use.
DO CHECK YOUR TIRES FOR
WEAR
Always remove tires from service when
they reach two thirty-seconds of an inch
(2/32) remaining tread depth. All new tires
have treadwear indicators which appear as
smooth banks in the tread grooves when they
wear to the two thirty-seconds of an inch
(2/32) level. Many wet weather accidents
result from skidding on bald or nearly bald
tires. Excessively worn tires are also more
susceptible to penetrations.
DO CHECK YOUR TIRES FOR
DAMAGE
Frequent (at least monthly) inspection of your
tires for signs of damage and their general
condition is important for safety. If you have any questions, have your tire Dealer inspect
them. Impacts, penetrations, cracks, knots,
bulges or air loss always require tire removal
and expert inspection. Never perform a
temporary repair or use an inner tube as a
substitute for a proper repair. Only qualified
persons should repair tires.
PROPER TIRE REPAIR NOTE:
Goodyear and Dunlop do not warrant any
inspection or repair process. The repair is
entirely the responsibility of the repairer and
should be made in accordance with established
Rubber Manufacturers Association (RMA)
procedures.
TIRE PRESSURE MONITORING
SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more
information on what to do if the tire pressure
warning system activates.
THE CONVENIENCE
(TEMPORARY) SPARE
The Convenience (Temporary) Spare is
designed, built, and tested to the high
engineering standards set by North America’s
leading car manufacturers and to Goodyear
and Dunlop’s own high standards of quality
control. It is designed to take up a minimum
of storage space and, at the same time, fulfill
the function of a spare tire when needed. The
spare is kept in its storage space, fully inflated
at 60 psi. To be sure it is always ready for use,
the air pressure should be checked on a regular
basis. The Convenience (Temporary) Spare can be
used in combination with the original tires
on your vehicle. You can expect a tire tread
life of up to 3,000 miles (4,800 kilometers),
depending on road conditions and your driving
habits. To conserve tire tread life, return the
spare to the storage area as soon as it is
convenient to have the standard tire repaired
or replaced.
The Convenience (Temporary) Spare weighs
less than a standard tire so it’s easier to handle.
It also helps reduce the total car weight which
contributes to fuel economy.
The wheels used with the Convenience
(Temporary) Spare are specifically designed for
use with high pressure spares and should never
be used with any other type tire.
DON’T ATTEMPT TO MOUNT YOUR
OWN TIRES
Serious injury or Death may result from
explosion of tire/rim assembly due to improper
mounting procedures. Follow tire manufacturer’s
instructions and match tire diameter to rim
diameter. Mount light truck radials on rims
approved for radial service. Do not apply bead
sealer. This can inhibit bead seating. Lubricate
beads and tire rim (including tube or flap)
contact surfaces. Lock assembly on mounting
machine or place in safety cage. STAND BACK
and never exceed 40 psi to seat beads. Never
use a volatile substance or a rubber “donut” (also
known as a bead expander or “O-Ring”) to aid
bead seating. Only specially-trained persons
should mount tires.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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34
must use specific parts, such as a low tire
pressure monitoring system authorized by the
Original Equipment vehicle manufacturer.
RUN-FLAT TIRE FEATURE:
The Goodyear or Dunlop Run-Flat tire is a high
performance tire with a remarkable feature:
It can operate for limited distances with very
low or even no inflation pressure (refer to your
Vehicle Owner’s Manual for these limitations).
This is an important benefit, especially if
inflation loss occurs at a location where
immediately stopping your vehicle could be
hazardous.
TIRE PRESSURE MONITORING SYSTEM
ALERT
Refer to your vehicle Owner’s Manual for more
information on what to do if the tire pressure
warning system activates.
WARNING
If the tire pressure-monitoring system signals
an alert, follow these safety precautions to
prevent a loss of vehicle control that could
result in serious personal injury or death:
•• Slow your speed. Do not exceed 50 mph
(80 kph).
•• Avoid hard cornering, hard braking and
severe handling maneuvers.
•• Avoid potholes and other road hazards.
Remember that when your tires have lost air
pressure, your vehicle’s handling capability is
reduced, particularly during severe maneuvers. TO PROLONG TIRE LIFE DURING A SYSTEM
ALERT
The Goodyear or Dunlop Run-Flat tire can be
driven at low or zero air pressure (refer to your
vehicle Owner’s Manual for these limitations).
To help prolong the life of a tire operating
under low-inflation conditions, drive at a speed
as far below 50 mph (80 kph) as possible. Also,
drive the shortest distance possible before
obtaining tire service. Taking these precautions
will increase the chance that your tire will be
repairable.
SERVICE AFTER A SYSTEM ALERT
To obtain service after operating under low-
inflation conditions, contact your Goodyear or
Dunlop Run-Flat service facility. Trained service
personnel will inspect your tires to determine
if they are in need of repair or replacement.
To locate the nearest authorized Goodyear or
Dunlop Run-Flat service facility, call 1-800-
GOODYEAR (1-800-466-3932).
WARNING
Because of the unique characteristics of
Run-Flat tires, the wheels on which they
are mounted and your vehicle’s tire pressure
monitoring system, all tire service work other
than routine inflation maintenance and
external inspections must be performed by
service personnel at a Goodyear or Dunlop
Run-Flat service facility. Do not attempt to
mount or demount Run-Flat tires yourself;
serious injury or death could result. Only
specially trained persons should mount,
demount and repair Run-Flat tires, and more than 40 psi (270 kPa) may be required to seat
beads. A safety cage and clip-on extension
air hose must be used if more than 40 psi
(270kPa) is need to seat beads.
TIRE REPAIR
Like any other Goodyear or Dunlop speed-
rated, high performance tire, the Goodyear
or Dunlop Run-Flat tire may be repaired to
correct a puncture in the tread, but PROPER
MATERIALS AND PROCEDURES MUST BE
USED. Contact a Goodyear or Dunlop Run-
Flat service facility for information on proper
repairs. For the location of the nearest facility,
call 1-800-GOODYEAR (1-800-466- 3932).
WARNING
Goodyear and Dunlop Run-Flat tires are
designed for use only on certain original
equipment wheels supplied with a properly
operating low tire pressure-monitoring system.
If applied to a vehicle without a properly
operating low tire pressure-monitoring
system, the tires may fail when operated in
an underinflated condition, resulting in loss of
vehicle control and possible serious injury or
death. Application of these tires to a vehicle
not equipped with specified operational low
tire pressure monitoring system constitutes
improper and unsafe use of this product.OPERATIONAL MONITORING The information contained in this Limited
Warranty Brochure applies only to the Original
Equipment tires supplied with your vehicle.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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In order for Goodyear Run-Flat (Extended
Mobility Technology [EMT], RunOnFlat [ROF])
or Dunlop Run-Flat (Dunlop Self- Supporting
Technology [DSST]) tires to obtain the
performance criteria stated within this Limited
Warranty, Goodyear or Dunlop Run- Flat tires
must use specific parts, such as a low tire
pressure monitoring system authorized by the
Original Equipment vehicle manufacturer.
RUN-FLAT TIRE FEATURE:The Goodyear or Dunlop Run-Flat tire is a high
performance tire with a remarkable feature:
It can operate for limited distances with very
low or even no inflation pressure (refer to your
Vehicle Owner’s Manual for these limitations).
This is an important benefit, especially if
inflation loss occurs at a location where
immediately stopping your vehicle could be
hazardous.
TIRE PRESSURE MONITORING
SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more
information on what to do if the tire pressure
warning system activates.
WARNING
If the tire pressure-monitoring system signals
an alert, follow these safety precautions to
prevent a loss of vehicle control that could
result in serious personal injury or death:
•• Slow your speed. Do not exceed 50 mph
(80 kph).
•• Avoid hard cornering, hard braking and
severe handling maneuvers.
•• Avoid potholes and other road hazards.
Remember that when your tires have lost air
pressure, your vehicle’s handling capability is
reduced, particularly during severe maneuvers.
TO PROLONG TIRE LIFE DURING A
SYSTEM ALERT
The Goodyear or Dunlop Run-Flat tire can be
driven at low or zero air pressure (refer to your
vehicle Owner’s Manual for these limitations).
To help prolong the life of a tire operating
under low-inflation conditions, drive at a speed
as far below 50 mph (80 kph) as possible. Also,
drive the shortest distance possible before
obtaining tire service. Taking these precautions
will increase the chance that your tire will be
repairable.
SERVICE AFTER A SYSTEM ALERT To obtain service after operating under low-
inflation conditions, contact your Goodyear or
Dunlop Run-Flat service facility. Trained service
personnel will inspect your tires to determine
if they are in need of repair or replacement.
To locate the nearest authorized Goodyear or
Dunlop Run-Flat service facility, call 1-800-
GOODYEAR (1-800-466-3932).
WARNING
Because of the unique characteristics of
Run-Flat tires, the wheels on which they
are mounted and your vehicle’s tire pressure
monitoring system, all tire service work other
than routine inflation maintenance and
external inspections must be performed by
service personnel at a Goodyear or Dunlop Run-Flat service facility. Do not attempt to
mount or demount Run-Flat tires yourself;
serious injury or death could result. Only
specially trained persons should mount,
demount and repair Run-Flat tires, and more
than 40 psi (270 kPa) may be required to seat
beads. A safety cage and clip-on extension
air hose must be used if more than 40 psi
(270kPa) is needed to seat beads.
TIRE REPAIR Like any other Goodyear or Dunlop speed-
rated, high performance tire, the Goodyear
or Dunlop Run-Flat tire may be repaired to
correct a puncture in the tread, but PROPER
MATERIALS AND PROCEDURES MUST BE
USED. Contact a Goodyear or Dunlop Run-
Flat service facility for information on proper
repairs. For the location of the nearest facility,
call 1-800-GOODYEAR (1-800-466-3932).
WARNING
Goodyear and Dunlop Run-Flat tires are
designed for use only on certain original
equipment wheels supplied with a properly
operating low tire pressure-monitoring system.
If applied to a vehicle without a properly
operating low tire pressure-monitoring
system, the tires may fail when operated in
an underinflated condition, resulting in loss of
vehicle control and possible serious injury or
death. Application of these tires to a vehicle
not equipped with specified operational low
tire pressure monitoring system constitutes
improper and unsafe use of this product.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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