change time INFINITI Q50 HYBRID 2018 Warranty Information Booklet

7
• HEV System Coverage applies to components listed below under the heading HEV System,
supplied by Infiniti, subject to the exclusions
listed under the heading “WHAT IS NOT
COVERED”.
HEV SYSTEM - Lithium-ion battery,
Hybrid Control Module, Inverter.
TOWING COVERAGE
If your vehicle is inoperative due to the failure
of a warranted part during any of the New
Vehicle Limited warranties, including Emission
and Seat belt warranties, towing service to the
nearest authorized Infiniti retailer is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated
with the replacement of parts, such as wheel
alignment, are covered only during the first
12 months or 12,000 miles, whichever comes
first.
• Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the
first six months of ownership.
REFRIGERANT RECHARGE ONLY
COVERAGE
Refrigerant recharge not associated with the
repair or replacement of a warranted part
is covered only during the first 12 months,
regardless of the mileage.
NO CHARGE
Warranty repairs will be made at no charge
for parts and/or labor (except for batteries
and tires, in which case you may pay certain charges). Any needed parts replacement
will be made using genuine Infiniti or Infiniti
approved new or remanufactured parts
approved by Infiniti for use on Infiniti vehicles.
Infiniti reserves the right to make changes at
any time, without notice, to production and
service parts in their specifications, colors, and
materials, including those used in connection
with warranty repairs. For this reason, when
approved by Infiniti and at Infiniti’s discretion,
functionally equivalent replacement parts may
be used that do not exactly match the original
production part.
OBTAINING WARRANTY SERVICE
• You must take the vehicle to an authorized
Infiniti retailer in the United States or Canada
during regular business hours at your expense
in order to obtain warranty service. The
names and addresses of authorized Infiniti
retailers are listed in telephone directories.
• If you require warranty service outside of the United States (see terms under caption
“APPLICABILITY”), contact an Infiniti retailer
in that country.
MAINTENANCE, DATA ACCESS,
AND RECORDS
As a condition of this warranty, you are
responsible for properly using, maintaining
and caring for your vehicle as outlined in your
Owner’s Manual, and of maintaining copies of
all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in
the denial of warranty. You are also required to provide consent to
give Infiniti access to data stored on vehicle
systems. Failure to do so is likely to result in the
denial of warranty coverage.
Evidence of the performance of the required
maintenance should be kept and may need to
be presented as proof of such maintenance
in connection with related warranty repairs.
To assist you in maintaining appropriate
records, the Maintenance Log located in your
Owner’s Literature Kit can be used along with
supporting repair invoices, receipts and other
such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS This warranty does not cover damage, failures
or corrosion resulting from or caused by:
• Failure to operate the vehicle in accordance
with the Owner’s Manual
• Misuse, such as using the vehicle to tow
• Failure of a component not covered by warranty
• Racing and competitive driving
• Theft, vandalism, fire, or flooding (including engine water ingestion)
• Accident, collision, being towed
• Repairs performed by anyone other than an authorized Infiniti retailer
• Glass breakage, unless resulting from defects in material or workmanship
2018 NEW HYBRID VEHICLE LIMITED WARRANTY
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20LIMITED WARRANTY ON GENUINE INFINITI REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES1
WHAT IS COVERED
Infiniti2 warrants to correct defects in
materials or workmanship in all genuine
Infiniti replacement parts, and Genuine Infiniti
accessories, distributed by Infiniti North
America in the United States, installed and
used on Infiniti (if an appropriate use and
application of the part or accessory) vehicles
only, except as described under the caption
below, “WHAT IS NOT COVERED.”
HOW LONG IS THE WARRANTY
Except for replacement audio components,
this warranty is for 12 months or 12,000
miles from the date of installation or purchase,
whichever is earlier. However, the warranty
on Genuine Infiniti replacement parts, and
Genuine Infiniti accessories installed in an
Infiniti vehicle while the vehicle is covered by
a Infiniti warranty, which would have covered
the part had it been installed in the vehicle at
manufacture will not end before the end of
that warranty.
REPLACEMENT AUDIO
COMPONENTS
A replacement Radio, Amplifier, Navigation,
Bluetooth, control unit, or Compact Disc
Player/Auto Changer supplied by Infiniti
is covered for 12 months from the time of
installation or the balance of the Basic Vehicle Warranty as it applies to audio components,
whichever is greater.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
This warranty does not cover incidental
or consequential damages such as loss of
the use of the vehicle, inconvenience or
commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
WHAT IS NOT COVERED
This warranty does not cover:
1.
Tires or batteries. These items are covered by
separate warranties.
2. Infiniti Motorsports and NISMO R-tune
parts, including NISMO Legacy parts are
sold “AS IS” without warranties, express or
implied unless expressly prohibited from
doing so by applicable law, in which case the
warranty provided is the minimum required
by law.
3. Normal maintenance service and parts
replacement as outlined in the maintenance
schedule of your Owner’s Manual.
4. Damage or failures of parts resulting from: ßMisuse (your Owner’s Manual is your guide
to proper use).
ß Accident, theft, fire, driving through water
resulting in engine water ingestion.
ß Chemical fallout, tree sap, salt, sand, hail,
flood or other environmental conditions
ß Modification or improper repair of the
part or of the vehicle in which the part is
installed.
ß Use of parts not equivalent in quality or
design to parts supplied by Infiniti.
ß Lack of performance of required
maintenance services as outlined in your
Owner’s Manual.
(Continued on next page)
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect onthe date of purchase.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which di stributes Infiniti vehicles in the United States.

22INFINITI LIFETIME REPLACEMENT PANEL CORROSION LIMITED WARRANTY¹
Infiniti2 warrants to the Original Repairing
Vehicle Owner and subsequent owners of
the vehicle that Infiniti will either repair or
replace the Genuine Infiniti Outer Sheet
Metal Replacement Panels you install or have
installed on your Infiniti vehicle should the
purchased panels develop inside out rust-
through corrosion perforation. Replacement
sheet metal panels must be installed on
vehicles owned and operated in the United
States and Canada.
Infiniti warrants that the replacement and
refinishing of panels will be carried out at no
cost subject to the limitations and exclusions
listed below under the heading “WHAT IS NOT
COVERED”.
WHAT IS NOT COVERED
This warranty becomes void when damage
results from:
1. Accidents, collision, faulty installation,
or any alteration to the panel, panels, or
vehicle that could be reasonably expected
to affect the performance of the covered
panel.
2. Environmental conditions, such as hail,
lightning, or acid rain.
3. Vehicle neglect, abuse, or use of the
vehicle for unintended purposes. 4.
Stone chips, scratches, or other paint
damage that lead to surface rust damage.
5. Cleaning and polishing chemicals, and
solvents, including improper undercoating,
or other rust prevention materials.
WHAT YOU MUST DO
The purchaser must present the original
receipts and/or repair orders to an Infiniti
retailer in order to invoke this warranty.
The retailer will then validate and verify
warranty coverage prior to authorization for
replacement or repair of the panels.
WHAT INFINITI WILL DO
Infiniti will pay for the cost of the repair,
including parts, labor, paint, and supplies
necessary to repair or replace and refinish the
panels purchased.
The repair may be completed at an authorized
Infiniti retailer’s collision repair shop or an
independent collision repair shop that will
install Genuine Infiniti replacement parts.
Whether an Infiniti retailer collision repair shop
or independent collision repair shop completes
the repair, only authorized Infiniti retailer
personnel or authorized Infiniti personnel can
approve a repair or replacement under this
warranty.
LIMITATION OF WARRANTIES AND
OTHER WARRANTY TERMS AND STATE
LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF
DAMAGES
This warranty does not cover incidental
or consequential damages such as loss of
the use of the vehicle, inconvenience or
commercial loss.
ANY IMPLIED WARRANTY OF
MERCHANTABILITY AND FITNESS FOR
A PARTICULAR PURPOSE SHALL BE
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some states do not allow the exclusion or
limitation of incidental or consequential
damages or limitations on how long an
implied warranty lasts, so the above
limitations or exclusions may not apply to
you. This warranty gives you specific legal
rights, and you may also have other rights
which vary from state to state.
Infiniti does not authorize any person to
create for it any other warranty, obligation
or liability in connection with this vehicle.
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
2 For purposes of this warranty, Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which distributes Infiniti vehicles in the United States.

23REPLACEMENT 12V BATTERY LIMITED WARRANTY¹
WHAT IS COVERED?
Infiniti2 warrants your Genuine Infiniti
Replacement 12V Battery as described below
except as stated under “What is not covered?”
This warranty covers defects in materials and
workmanship.
HOW LONG IS THE WARRANTY
AND WHAT WILL INFINITI DO
If your 12V replacement battery becomes
unserviceable within the first 24 months of
service Infiniti will replace your 12V battery,
including labor, without charge, providing the
12V battery was originally installed in your
vehicle by an authorized Infiniti retailer.
If the 12V replacement battery becomes
unserviceable after 24 months of use, Infiniti
will provide a replacement battery at a reduced
price, charging only for the portion of the life
of the12V battery actually used. This is called a
“pro-rata adjustment”. You will be responsible
for all labor charges for the replacement of the
12V battery.
This warranty and the “pro-rata adjustment”
end 84 months after the date of the 12V
battery’s purchase or installation, whichever is
earlier.
WHAT IS NOT COVERED?
This warranty does not cover: 1. Damage or failure resulting from:
ß Accident, theft, fire or freezing.
ßMisuse of the 12V battery or vehicle in
which it is installed, including the use in
applications for which the 12V battery was
not designed. Proper use is described in
the vehicle’s Owner’s Manual.
ß Improper installation or 12V battery
charging.
ß Vehicle electrical malfunctions not covered
by your New Vehicle Limited Warranty.
ß Modification or improper repair of the
vehicle or a part of the vehicle.
ß Use of parts not equivalent in quality
or design to parts supplied by Infiniti or
Nissan.
ß Environmental conditions, including, but
not limited to flood, and salt spray or salt
water.
2. Normal maintenance service and recharging
of discharged batteries.
3. 12V batteries in service more than 84
months.
4. Salvage Title. This warranty does not cover
damage, failure, or corrosion to any Genuine
Infiniti battery installed in the vehicle, if the
vehicle is issued a “salvage” or similar title
unless state law expressly states otherwise. (This exclusion does not extend to a new
Genuine Infiniti battery installed in the vehicle
after the issuance of a “salvage” or similar title).
WHAT YOU MUST DO
In order to obtain warranty service, you must
deliver the warranted 12V battery or the
vehicle in which the 12V battery is installed
to an authorized Infiniti retailer in the U.S. or
Canada at your expense, with proof of purchase
(parts invoice or service repair order from an
authorized Infiniti retailer). The names and
addresses of authorized Infiniti retailers are
listed in telephone directories or
Infiniti.com.
If the “pro-rata adjustment” applies, you
must pay for the portion of the 84 month
warrantable life that you actually used. The
amount you pay is computed in two steps.
First, the client pay percentage is determined
from the chart shown below based upon the
months of actual battery service.
Months
In ServiceClient Pay
Percentage
0—24 0%
25—32 25%
33—50 50%
51—84 75%
1 Actual warranty is provided by the retailer at time of purchase and should be read carefully. This warranty is subject to change and the applicable warranty will be that which is in effect on the date
of purchase.
2 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003 which distributes Infiniti vehicles in the United States of America.
(Continued on next page)

29
tire is not available, the same brand tire with
the same basic construction and quality with
a different sidewall or tread configuration. If a
higher priced tire is accepted as replacement,
the difference in price will be at an additional
charge to you.
Any replacement tire provided pursuant to
this warranty will be covered by the Goodyear
or Dunlop warranty in effect at the time of
replacement.
ADDITIONAL PROVISIONS
A tire has delivered its full original tread life and
the coverage of this limited warranty ends when
the treadwear indicators become visible (worn
to 2/32”), or six (6) years from the date of new
tire purchase, whichever occurs first. (Without
proof of purchase the date of manufacture will
be used to determine eligibility.)
LIMITATIONS
This limited warranty is applicable only in the
United States and Canada.
WHAT IS NOT COVERED BY THIS
WARRANTY?
This limited warranty does not cover the
following:
• Tires submitted for ride disturbance complaints that are worn beyond the first
two thirty-seconds of an inch (2/32”) tread
depth or tires submitted for ride disturbance
due to damaged wheels or any vehicle
condition. • Goodyear & Dunlop do not warrant or give
credit in any adjustment transaction for any
kind of material added to a tire (e.g., tire
fillers, sealants, balancing substances) after
the tire leaves a factory producing Goodyear
or Dunlop tires, nor will it adjust any tire that
has failed as a result of adding such material.
• Irregular wear or damage due to mechanical condition of the vehicle, improper
inflation, overloading, high speed spin-up,
misapplication, misuse, negligence, racing,
use of tire chains, improper mounting or
demounting, improper repair, wreck, collision
or fire.
• Road hazards (includes, but not limited to, punctures, cuts, snags, impact breaks, etc.).
• Any tire that, after leaving a factory producing Goodyear or Dunlop tires, has been
intentionally altered to change its appearance
(e.g., white inlay on a black tire or regrooved).
• Tires with weather-cracking that were purchased more than four (4) years prior to
presentation for adjustment or, if purchase
date cannot be verified, manufactured more
than four years prior to presentation for
adjustment.
• Tires removed from service due to improper repairs.
• Temporary spare tires used on vehicles used in racing and on passenger cars in special
applications such as police pursuit service.
• Goodyear Unisteel Commercial Radial Light Truck Tires. • Loss of time, inconvenience, loss of vehicle
use, incidental or consequential damages.
• Tires supplied as Original Equipment are
not eligible for any tread life warranty
consideration.
• Cosmetic weather checking.
• Low tire pressure-monitoring system – refer to vehicle manufacturer’s warranty.
WHAT ARE YOUR LEGAL RIGHTS?
No Representative or Retailer has authority
to make any representation, promise, or
agreement on behalf of Goodyear or Dunlop
except as stated herein.
Any tire, no matter how well constructed,
may fail in service or otherwise become
unserviceable due to conditions beyond
the control of the manufacturer. Under no
circumstances is this warranty a representation
that a tire failure cannot occur.
This warranty gives you specific legal rights
and you may also have other rights that vary
from state to state or province to province.
DISCLAIMER: THIS WARRANTY IS IN LIEU
OF, AND GOODYEAR HEREBY DISCLAIMS,
ANY AND ALL OTHER WARRANTIES AND
REPRESENTATIONS, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION ANY
WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE,
AND NO OTHER WARRANTY OR
REPRESENTATION OF ANY KIND IS MADE
BY GOODYEAR OR SHALL BE IMPLIED BY
LAW.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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30
LIMITATION OF DAMAGES: IN NO EVENT
AND UNDER NO CIRCUMSTANCE
SHALL GOODYEAR BE LIABLE TO THE
BUYER FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, LOST
PROFIT, LOSS OF BUSINESS, LOSS OF
GOODWILL OR REPUTATION, PUNITIVE
OR OTHER DAMAGE, COST (INCLUDING
FOR REPLACEMENT TRANSPORTATION),
EXPENSE OR LOSS OF ANY KIND. SOME
STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY
NOT APPLY TO YOU.
HOW DO YOU OBTAIN AN
ADJUSTMENT?
A. You must present the tire to be adjusted to
an authorized Goodyear or Dunlop service
facility. Tires replaced on an adjustment basis
become the property of The Goodyear Tire
& Rubber Company, Goodyear Dunlop Tires
North America, Ltd. or Goodyear Canada Inc.
B. You must pay for taxes and any additional
services you order at the time of adjustment
plus any additional service that may be
unique to your application, e.g. Tire Pressure
Monitoring System.
C. You must submit your claim on an approved
claim form supplied by an authorized
Goodyear or Dunlop service facility. The form
must be filled out completely and signed,
where you the owner or your authorized
agent presented the tire for adjustment.
SAFETY WARNINGS
Property damage, serious injury or death may
result from:
•TIRE FAILURE DUE TO
UNDERINFLATION/ OVERLOADING/
MISAPPLICATION.
Follow the vehicle Owner’s Manual or tire
placard in vehicle.
• TIRE FAILURE DUE TO IMPACT DAMAGE/
IMPROPER MAINTENANCE.
Tires should be inspected regularly by a
qualified technician for signs of damage,
such as punctures or impacts.
• TIRE FAILURE DUE TO IMPROPER
REPAIRS.
See Rubber Manufacturer’s Association
(RMA) established repair procedures at www.
rma.org and/or go to www.goodyear.com for
information on proper repair procedures.
• EXPLOSION OF TIRE/RIM ASSEMBLY
DUE TO IMPROPER MOUNTING.
Only specially-trained persons should mount
tires. When mounting tires, use safety cage
and clip-on extension air hose to inflate.
• FAILURE TO MOUNT RADIAL TIRES ON
APPROVED RIMS.
• FAILURE TO DEFLATE SINGLE OR DUAL
ASSEMBLIES COMPLETELY BEFORE
DEMOUNTING.
• TIRE SPINNING.
On slippery surfaces such as snow, mud, ice,
etc., do not spin tires in excess of 35 mph (55
kph), as indicated on the speedometer. •
EXCESSIVE WHEEL SPINNING.
This can also result in tire disintegration or
axle failure.
WARNING: Vehicle handling, traction, ride
comfort and other performance parameters
may be significantly affected by a change in
tire size or type. Before replacing tires, always
consult and follow the vehicle Owner’s Manual
because some vehicle manufacturers prohibit
changing tire size. When selecting tires that
are different from the original equipment size
make certain: (1) The tires have adequate
load carrying capacity based on the vehicle
placard, (2) The tires have sufficient inflation
pressure to carry the load and (3) There is
proper clearance with no interference points
between the tire and vehicle. The consumer
must be aware to always drive safely and obey
all traffic laws. Avoid sudden, sharp turns or
lane changes. Failure to follow any of these
warnings may result in loss of control of the
vehicle, leading to an accident and serious
injury or death.
TIRE CARE AND MAINTENANCE
GUIDE
The easiest way to help ensure satisfactory
mileage and performance from your Goodyear
or Dunlop tires is to give them a simple but
frequent (at least monthly) inspection for
proper inflation, even treadwear, and the
presence of any damage.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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32
tires. Excessively worn tires are also more
susceptible to penetrations.
DO CHECK YOUR TIRES FOR
DAMAGE
Frequent (at least monthly) inspection of your
tires for signs of damage and their general
condition is important for safety. If you have
any questions, have your tire Retailer inspect
them. Impacts, penetrations, cracks, knots,
bulges or air loss always require tire removal
and expert inspection. Never perform a
temporary repair or use an inner tube as a
substitute for a proper repair. Only qualified
persons should repair tires.
PROPER TIRE REPAIR
NOTE: Goodyear and Dunlop do not warrant
any inspection or repair process. The repair is
entirely the responsibility of the repairer and
should be made in accordance with established
Rubber Manufacturers Association (RMA)
procedures.
TIRE PRESSURE MONITORING
SYSTEM ALERT
Refer to your vehicle Owner’s Manual for more
information on what to do if the tire pressure
warning system activates.
THE CONVENIENCE (TEMPORARY)
SPARE
The Convenience (Temporary) Spare is designed,
built, and tested to the high engineering
standards set by North America’s leading car
manufacturers and to Goodyear and Dunlop’s own high standards of quality control. It is
designed to take up a minimum of storage
space and, at the same time, fulfill the function
of a spare tire when needed. The spare is kept in
its storage space, fully inflated at 60 psi. To be
sure it is always ready for use, the air pressure
should be checked on a regular basis.
The Convenience (Temporary) Spare can be
used in combination with the original tires
on your vehicle. You can expect a tire tread
life of up to 3,000 miles (4,800 kilometers),
depending on road conditions and your driving
habits. To conserve tire tread life, return the
spare to the storage area as soon as it is
convenient to have the standard tire repaired
or replaced.
The Convenience (Temporary) Spare weighs
less than a standard tire so it’s easier to handle.
It also helps reduce the total car weight which
contributes to fuel economy.
The wheels used with the Convenience
(Temporary) Spare are specifically designed for
use with high pressure spares and should never
be used with any other type tire.
DON’T ATTEMPT TO MOUNT YOUR
OWN TIRES
Serious injury or Death may result from
explosion of tire/ rim assembly due to
improper mounting procedures. Follow tire
manufacturer’s instructions and match tire
diameter to rim diameter. Mount light truck
radials on rims approved for radial service. Do
not apply bead sealer. This can inhibit bead
seating. Lubricate beads and tire rim (including
tube or flap) contact surfaces. Lock assembly
on mounting machine or place in safety cage.
STAND BACK and never exceed 40 psi to
seat beads. Never use a volatile substance or a
rubber “donut” (also known as a bead expander
or “O-Ring”) to aid bead seating. Only
specially-trained persons should mount tires.
DON’T MIX TIRES OF DIFFERENT
SIZES AND TYPES ON THE SAME
AXLE
For optimum handling and control, Goodyear
and Dunlop recommend fitment of four (4) tires
of the same type and size unless otherwise
specified by the vehicle manufacturer.
WARNING: Before you replace your tires,
always consult the vehicle Owner’s Manual and
follow the vehicle manufacturer’s replacement
tire recommendations. Vehicle handling may
be significantly affected by a change in tire
size or type. When selecting tires that are
different than the Original Equipment size,
see a professional installer in order to make
certain that proper clearance, load carrying
capacity and inflation pressure is selected.
Never exceed the maximum load capacity and
inflation pressure listed on the sidewall of the
tire. Always drive safely and obey all traffic
laws. Avoid sudden, sharp turns or lane changes.
Failure to follow this warning may result in loss
of control of the vehicle, leading to an accident
and serious injury or death.
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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33
When replacing tires, you must maintain the
outside diameter and load carrying capacity of
the Original Equipment tire. Inflation pressure
may need to be adjusted to avoid overloading
the tire. Consult the Tire & Rim Association
Load and Inflation Tables, ETRTO or JATMA
standards for correct load and inflation
information.
NEVER FIT TIRES TO A VEHICLE
THAT HAVE LESS LOAD
CARRYING CAPACITY THAN AS
REQUIRED BY THE ORIGINAL
EQUIPMENT MANUFACTURER
Examples: Many vehicles, such as large
passenger vans, require Load Range E tires
as designated by the vehicle manufacturer.
Fitment of a tire, such as a Load Range D, with
less carrying capacity is not allowed.
In other cases, tires of the same size may carry
different load indexes in the service description.
You must make certain the replacement tires
fitted to the vehicle have a load carrying
capacity equal to or greater than what the
Original Equipment manufacturer specifies.
FOLLOW THESE ADDITIONAL
GUIDELINES
NOTE: Goodyear manufactured and/or
marketed European- Metric passenger
tires and P-Metric passenger tires are
interchangeable as long as they have the same
section width, same aspect ratio, same rim
diameter.
CAUTION
Never substitute a “Standard Load” (SL) tire
for an Extra Load (XL) tire. If the vehicle was
originally equipped with “Extra Load” (XL)
tires, replace those tires with similar sized
XL tires.
When installing only two tires, fit the tires with
the deepest tread depth on the rear axle. If
radials and non-radials must be fitted to the
same vehicle, fit radials on rear axle. Never
mix radials and non-radials on the same axle.
When fitting snow tires or all-season tires to
performance vehicles, always fit in sets of four.
It is not recommended to fit tires with different
speed ratings. If tires with different speed
ratings are installed on a vehicle, they should
be installed with like pairs on the same axle.
The speed capability of the vehicle will become
limited to that of the lowest speed rated tires.
Use of lift kits with some vehicle/tire
combinations can cause instability. When
changing tire sizes, always consult Retailer
for optimum rim width and carefully check
vehicle/tire clearances.
RETREADED TIRES
Retreaded passenger and light truck tires
are not warranted by Goodyear and Dunlop
for any reason. Goodyear and Dunlop speed
ratings and U.S. Department of Transportation
test compliance certifications are voided for
retreaded tires.
DO MAINTAIN VEHICLE
SUSPENSION, WHEEL ALIGNMENT
AND BALANCE AND ROTATE YOUR
TIRES
Lack of rotation, worn suspension parts,
underinflation/ overinflation, wheel imbalance
and misalignment can cause vibration
or irregular tire wear. Rotate your tires
according to your vehicle manufacturer’s
recommendations or at maximum intervals of
6,000 miles/10,000 km.
FOR ADDITIONAL INFORMATION, SEE
THE “BE TIRE SMART/ PLAY YOUR PART
BROCHURE” PUBLISHED BY THE RUBBER
MANUFACTURERS ASSOCIATION (RMA).
A COPY OF THIS BROCHURE CAN BE
DOWNLOADED FROM THE RMA WEBSITE:
www.rma.org/publications/consumer_tire_
information You must go to an authorized
Goodyear or Dunlop outlet for replacement
tires and all warranty service.
TIRE SERVICE LIFE
Tires are designed and built to provide many
thousands of miles of excellent service. For
maximum benefit, tires must be maintained
properly to avoid tire damage that may result
in removal from service before the tread is
worn down to minimum depth.
It is not practical to accurately predict the
service life of any specific tire in chronological
time since service conditions vary widely. The
serviceability of a tire over time is a function
GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
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48INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS
ROADSIDE ASSISTANCE
As part of the Infiniti Total Ownership
Experience® , Roadside Assistance is available
to you, 24 hours a day, 365 days a year, for
emergency roadside assistance should the
need arise for any of the following items:
• Mechanical Breakdown
• Flat Tire
• Accident/Collision (One-way tow – loaner vehicle not included)
• Out of Gas
• Lock-out service
• Dead 12V Battery
All Roadside Assistance services are provided
exclusively by Cross-Country Motor Club,
Inc., Boston, Massachusetts 02155, except
in Alaska, California, Oregon, Wisconsin and
Wyoming, where services are provided by
Cross-Country Motor Club of California, Inc.,
Boston, Massachusetts 02155.
HOW TO USE ROADSIDE ASSISTANCEShould one of the disablements listed
above occur, simply call the toll free number,
1-800-662-6200, and advise the Roadside
Assistance Representative of your name, the
vehicle identification number (VIN) of your car,
your location, and the nature of the problem.
(When travelling in Canada call 1-800-835-
0221.) The VIN can be found imprinted on
a plate affixed to the upper dashboard on
the driver’s side of your Infiniti. The VIN is
also printed on the permanent Infiniti Total Ownership
® Program card which will be sent
to you approximately 6 weeks after purchase
of your new Infiniti.
COVERAGERoadside Assistance is provided for all Infiniti
vehicles from the date the vehicle is delivered
to the first retail buyer or otherwise put into
use, whichever is earlier, for a period of 48
months, without regard to mileage.
Roadside Assistance is available to anyone
operating the Infiniti vehicle with the
authorization of the owner. [For purpose of
Roadside Assistance benefits, “owner” includes
the lessee of a leased vehicle.] These services
are transferable with the resale of the vehicle
for the time remaining on the original Infiniti
new vehicle limited warranty coverage period.
Roadside Assistance is available throughout
the Continental United States and Canada.
ON-SITE AND TOWING SERVICEDepending on the type of vehicle problem you
are experiencing, the Roadside Assistance
Representative will determine the appropriate
roadside assistance and/or flatbed (towing)
service to be dispatched. In most cases, minor
disablement services such as flat tire change,
lock-out service, out-of-gas delivery, etc., can
be performed onsite so that you can be on
the road again as soon as possible. There is
no charge for the dispatch of onsite or towing
service. Any charges for the replacement of
keys, gas or non-warranty items will be your
responsibility at the time of the repair or
service. Whenever possible, flatbed (towing) service
will be dispatched for mechanical disablements
or accident/ collisions which render the vehicle
inoperative. There is no charge for the towing
service. Roadside Assistance will arrange to
transport the vehicle to the nearest Infiniti
retailer , if one is located within 250 miles,
or to another authorized alternate service
facility. Warranty covered repairs will be
provided for under the terms of the applicable
express Infiniti limited warranty. However, any
nonwarranty or accident/collision repairs will
be your responsibility.
NOTE: You may be required to sign a receipt at
the time of disablement to acknowledge receipt
of the Roadside Assistance service rendered.
EXCLUSIONSRoadside Assistance is not a warranty and
is not provided under any Infiniti or Nissan
warranty,
but is a service which is provided
to you as part of the Infiniti Total Ownership
Experience
® to minimize any unforeseen
vehicle operation inconvenience. Potential
liability is expressly limited to the cost of
the listed benefits and does not extend to
incidental or consequential damages such
as loss of use inconvenience, loss of pay, or
commercial loss.
Roadside Assistance benefits exclude any
costs related to repairs, parts replacement,
labor, etc. which are incurred as a result of
accident/collision, vehicle abuse, racing,
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vandalism or other items not covered by the
Infiniti New Vehicle Limited Warranty. Also
excluded are services for snow tires, repair
to studs, mounting or demounting of snow
chains, and any fines, fees or taxes which are
associated with impound towing as a result
of actual or alleged violation of any laws or
regulations.
EMERGENCY TRAVEL EXPENSE/TRIP
INTERRUPTION BENEFITS
If you experience a mechanical breakdown
more than 100 miles from your primary
residence, you may be eligible for the following
reasonable trip interruption benefits:
• Meals
• Lodging
• Substitute transportation
• Costs to reunite the vehicle and owner, after warranty repairs have been completed.
The Roadside Assistance Representative, (toll
free number 1-800-662-6200), will explain
Emergency Travel Expense/Trip Interruption
benefits in detail and provide authorization
of appropriate benefits. (When travelling
in Canada, call 1-800-835-0221.) In some
situations you may be required to pay for
these benefits initially. If so, the representative
will provide instructions for reimbursement
procedures. You must keep records of these
expenses and submit them upon request.
Emergency Travel Expense/Trip Interruption
Benefits are not available for accident/collision
and/or other nonwarrantable disablements.
SERVICE LOAN CAR PROGRAM
As part of The Infiniti Total Ownership
Experience®, a participating Infiniti retailer
will provide you with a complimentary
Infiniti Service Loan Car when you present
your Infiniti vehicle for warranty repair to
a participating Infiniti retailer during the
new vehicle limited warranty basic coverage
period, subject to availability and the eligibility
requirements listed below.
The Eligibility Requirements for Service Loan
Car are as follows:
• Only available during the 4 years/60,000 mile Infiniti New Vehicle Limited Warranty
basic coverage period.
• You must be 21 years of age or older with a valid U.S. driver’s license.
• You must provide proof of primary insurance.
• You must schedule the service appointment in advance.*
• Other restrictions apply to loan car including mileage use and days use limitations.**
*Depending upon availability, exceptions to
the service appointment requirement may be
made in the event your vehicle is inoperable
due to unexpected mechanical failure. In such
a circumstance the participating Infiniti retailer
will strive to provide you with a Service Loan
Car if possible. ** Ask your retailer for details.
NOTE: This program is NOT a warranty,
and is NOT part of the Infiniti New Vehicle
Limited Warranty , but rather a benefit of The
Total Ownership Experience
®. This program is
subject to change without notice at any time.
INFINITI TOTAL OWNERSHIP EXPERIENCE® BENEFITS