2020 INFINITI Consumer Safety & Air Bag Information Guide 17
STEP 2:
If the concern still has not been addressed to your satisfaction, please contact our
INFINITI Consumer Affairs Department using our toll-free telephone number:
1-800-662-6200
The Consumer Affairs Department will ask for the following information:
Your name, address, and telephone number
Date of purchase
Current odometer reading
Your INFINITI retailer’s name
Details of the concern
Alternatively, you can write to INFINITI with the above information at:
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
ASSISTANCE OUTSIDE OF WARRANTY
In support of our commitment to the “Total Ownership Experience,” INFINITI may
occasionally offer to pay or reimburse for part or all of the cost of making certain,
specific repairs beyond or outside of the terms of the warranty for some specific
vehicle models. (Some states refer to such programs as “adjustment programs.”) In
such circumstances, INFINITI mails notices to all known registered owners of affected
vehicles. You may additionally inquire of your authorized INFINITI retailer or of INFINITI
directly (through the 1-800-662-6200 telephone number) of the applicability of such
programs to your vehicle.
INFINITI may occasionally offer special assistance that may pay for part or all of
vehicle repairs beyond the expiration of the limited warranty period on a case-by-
case basis. Should you experience unusual difficulties with your vehicle, please
discuss the situation with your retailer. If your retailer is unable to assist you, call the
INFINITI Consumer Affairs Department toll-free at
1-800-662-6200 to discuss your concern. You will need to provide the Model, Model
Year, VIN (Vehicle Identification Number), mileage, and maintenance history on
your vehicle. You will also need to provide a detailed explanation of the concern,
