INFINITI Q70 HYBRID 2016 Roadside Assistance Guide

2016 Q70 HYBRID
Roadside Assistance Guide

Foreword
This manual describes roadside assistance operations and related warnings and cautions for this vehicle.
This vehicle is equipped with a high voltage battery pack.Failure to follow recommended practices
during emergency responses will cause death or serious personal injury.
Please read this manual in advance in order to understand the features of this vehicle and to help you deal
with roadside assistance operations involving this vehicle. Follow the procedures in order to help assure a
safe and successful roadside assistance operation.
This manual is periodically updated. If you are not viewing this manual on the Infiniti web site, we urge you to
go to
www.infinitiusa.comorwww.infiniti-techinfo.comto make sure you have the most recent version of this
manual.
INFINITI EMERGENCY CONTACT INFORMATION
• Infiniti Consumer Affairs: 1-800-662-6200 (US) or 1-800-361-4792 (Canada)
• Hours of operation are 8am - 5pm (Monday-Friday) Eastern, Central and Pacific time zones
IMPORTANT INFORMATION ABOUT THIS MANUAL
You may see various symbols in this manual. They have the following meanings:
DANGER
This symbol is used to inform you of an operation which will result in death or serious
personal injury if instructions are not followed.
Example: Touching high voltage components without using the appropriate protective
equipment will result in electrocution. PPE must always be worn when touching or
working on high voltage components.
This symbol is used to inform you of an operation which may cause death or serious
personal injury if instructions are not followed.
This symbol is used to inform you of an operation which may cause personal injury or
component damage if instructions are not followed.
Please note that there may be differences between this manual and the vehicle specification due to
specification changes. RAG–2

Table of Contents
FOREWORD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . RAG–2
INFINITI EMERGENCY CONTACT INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
IMPORTANT INFORMATION ABOUT THIS MANUAL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–2
1. ABOUT THE INFINITI Q70 HYBRID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–5
1-1 Q70 HYBRID IDENTIFICATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6 1-1.1 EXTERIOR AND ENGINE COMPARTMENT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–6
1-1.2 INTERIOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–7
1-2 VEHICLE IDENTIFICATION NUMBER (VIN) LAYOUT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–8
1-3 WARNING AND INDICATOR LAMP INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–9
2. BASIC HIGH VOLTAGE INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10 2-1 BATTERY INFORMATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.1 12-VOLT BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-1.2 HIGH VOLTAGE BATTERY . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–10
2-2 HIGH VOLTAGE-RELATED AND 12-VOLT-RELATED COMPONENT LOCATIONS AND DESCRIPTIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–11
2-3 HIGH VOLTAGE BATTERY PACK SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–12
2-4 HIGH VOLTAGE SAFETY MEASURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13 2-4.1 WARNING LABELS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–13
3. ROADSIDE ASSISTANCE RESPONSE STEPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14 3-1 PREPARATION ITEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–14
3-1.1
PERSONAL PROTECTIVE EQUIPMENT (PPE) PROTECTIVE WEAR CONTROL. . . RAG–15
3-1.2 DAILY INSPECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-1.3 INSULATED TOOLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–15
3-2 INDICATIONS THE HIGH VOLTAGE SYSTEM IS ON . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-3 VEHICLE IMMOBILIZATION AND STABILIZATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–16
3-4 TURNING OFF THE IGNITION SWITCH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-5 WATER SUBMERSION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–17
3-6 VEHICLE FIRE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–18
3-7 HIGH VOLTAGE BATTERY DAMAGE AND FLUID LEAKS . . . . . . . . . . . . . . . . . . . . . . . . RAG–19
RAG–3

4. ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . RAG–20
4-1 JUMP STARTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–20
4-1.1 JUMP STARTING PROCEDURES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–21
4-1.2 SHIFT SELECTOR LEVER LOCK RELEASE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-2 TOOLS INSTALLED IN THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–22
4-3 TOWING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-3.1 VEHICLE SPECIFICATIONS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-3.2 TOWING GUIDELINES . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–23
4-3.3 USE OF VEHICLE EQUIPPED HOOKS FOR RECOVERY OPERATIONS . . . . . . . RAG–24
4-4 JACKING UP THE VEHICLE AND CHANGING A TIRE . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–26
5. STORING THE VEHICLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–29
5-1 DANGER SIGN EXAMPLE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–29
5-2 REMOVE SERVICE PLUG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . RAG–31
RAG–4

1. About the INFINITI Q70 HYBRID
This hybrid electric vehicle (HEV) uses two types of batteries. One is a 12-volt battery that is the same as
the battery in vehicles powered by internal combustion engines. The 12-volt battery is located behind the
rear seat back with battery cable access through the trunk area. The other is the high voltage battery for the
traction motor which propels the vehicle. The high voltage battery is located behind the rear seat back with
service plug access through the trunk area.
When the high voltage battery level is low, engine output is used to generate power from the traction motor
and charge the high voltage battery. Additionally, the vehicle system can recharge the high voltage battery
by converting driving force into electricity while the vehicle is decelerating or being driven downhill. This is
called regenerative charging.RAG–5

1-1 Q70 HYBRID IDENTIFICATION
1-1.1 Exterior and Engine Compartment
AAYIA0407ZZ
RAG–6

1-1.2 Interior1. Assist charge gauge 2. READY indicator (green) 3. Energy flow display *1
*1: This screen may not be displayed due to customer settings.
AAYIA0081ZZ
RAG–7

1-2 Vehicle Identification Number (VIN) Layout
In exterior appearance the Q70 HYBRID is nearly identical to the conventional Infiniti Q70 series vehicles.
The vehicle identification number can be located as follows:
Example VIN : JN1EY1APXCM005523
The Q70 HYBRID is identified by the 4th alphanumeric character: E
E = Q70 HYBRID
1. VIN plate (visible through windshield) 2. Vehicle certification label (lower center pillar)
AAYIA0005ZZ
RAG–8

1-3 Warning and Indicator Lamp Information1. READY Indicator (Green) 2. HV System Overheat Warning (Dot Matrix Liquid Crystal Display)
3. Master Warning Lamp (Orange or Red) 4. Hybrid System Warning Lamp (Orange)
Lamp Name Icon Description
READY Indicator (Green)
This lamp is on when the high voltage system is powered up
and the vehicle is ready to drive.
Master Warning Lamp
(Orange or Red)
This lamp is on when another warning lamp or message is dis-
played in the instrument cluster.
Hybrid System
Warning Lamp(Orange)
This lamp is on or blinking when:
• Malfunction has occurred in the hybrid control system and/or
• High voltage leak to vehicle chassis and/or
• Emergency shut-off system has been activated. The shut-off system activates in the following conditions:
–
Front and side collisions in which the air bags are deployed.
– Certain rear collisions.
– Certain high voltage system malfunctions.
AAYIA0010GB
RAG–9

2. Basic High Voltage Information
2-1 Battery Information
The Q70 HYBRID utilizes two batteries in order to supply both high and low voltage.
2-1.1 12-volt Battery• The Q70 HYBRID contains a conventional lead-acid12-volt battery.
• The 12-volt battery is located in the trunk, left of high voltage battery, concealed by trim cover.
• The 12-volt battery is charged by the high voltage battery through the DC/DC converter.
2-1.2 High Voltage Battery • The Q70 HYBRID contains a high voltage battery.
• The high voltage battery is mounted in the trunk areabehind the rear seat, enclosed in a metal case and
concealed by trim cover.
• The high voltage battery stores approximately 346 volts DC (400V max.) .
• A vent hose is provided to exhaust gasses outside the vehicle if necessary.
• An air vent is located on the rear parcel shelf for battery cooling.
The high voltage battery supplies power to the following: • High voltage harnesses
• DC/DC converter
• Traction motor inverter
• Traction motor
• Electric air conditioner compressor
AAYIA0064ZZ
AAYIA0065ZZ
AAYIA0066ZZ
RAG–10