service INFINITI QX56 2010 Factory Service Manual

SQUEAK AND RATTLE TROUBLE DIAGNOSESRF-45
< SYMPTOM DIAGNOSIS >
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If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load. With brakes appllied, place A/T shift selector in drive position.
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
• Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
• If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area. To help pinpoint the source of the noise, use a listening tool (Chassis Ear: J-39570, Engine Ear and mechanics stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
• removing the components in the area that you suspect the noise is coming from. Do not use too much force when removing clips and fasteners, otherwise clips and fastener can be broken
or lost during the repair, resulting in the creation of new noise.
• tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
• feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
• placing a piece of paper between components that you suspect are causing the noise.
• looking for loose components and contact marks. Refer to RF-46, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
• If the cause is a loose component, tighten the component securely.
• If the cause is insufficient clearance between components:
- separate components by repositioning or loos ening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane tape. A Nissan Squeak and Rattle Kit (J-43980) is av ailable through your authorized Nissan Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
NOTE:
Always check with the Parts Department for the latest parts information.
The following materials are contained in the Niss an Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100 ×135 mm (3.94 ×5.31 in)/76884-71L01: 60 ×85 mm (2.36 ×3.35 in)/76884-
71L02: 15 ×25 mm (0.59 ×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50 ×50 mm (1.97 ×1.97 in)/73982-
50Y00: 10 mm (0.39 in) thick, 50 ×50 mm (1.97 ×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30 ×50 mm (1.18 ×1.97 in)
FELT CLOTHTAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
68370-4B000: 15 ×25 mm (0.59 ×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll
The following materials, not found in the kit, can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Revision: April 20092010 QX56

RF-50
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000005286308
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SR and SB section of this Service Man-
ual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
• Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the SR section.
• Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harn esses can be identified by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
• When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors with the Igni-
tion ON or engine running, DO NOT use air or electri c power tools or strike near the sensor(s) with a
hammer. Heavy vibration could activate the sensor( s) and deploy the air bag(s), possibly causing
serious injury.
• When using air or electric power tools or hammers , always switch the Ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution Necessary for Steering W heel Rotation After Battery Disconnect
INFOID:0000000005286309
NOTE:
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-THEFT SYS-
TEM).
• Remove and install all control units after disconnecting both battery cables with the ignition knob in the
″LOCK ″ position.
• Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If DTC is detected, perform trouble diagnosis according to self-diagnostic results.
For models equipped with the Intelligent Key system and NATS, an electrically controlled steering lock mech-
anism is adopted on the key cylinder.
For this reason, if the battery is disconnected or if the battery is discharged, the steering wheel will lock and
steering wheel rotation will become impossible.
If steering wheel rotation is required when battery pow er is interrupted, follow the procedure below before
starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Use the Intelligent Key or mechanical key to turn the ignition switch to the ″ACC ″ position. At this time, the
steering lock will be released.
3. Disconnect both battery cables. The steering lock will remain released and the steering wheel can be rotated.
4. Perform the necessary repair operation.
Revision: April 20092010 QX56

RF-52
< PREPARATION >
PREPARATION
PREPARATION
PREPARATION
Special Service ToolINFOID:0000000005147305
The actual shapes of Kent-Moore tools may differ from those of special service tools illustrated here.
Commercial Service ToolINFOID:0000000005147306
Tool number
(Kent-Moore No.)
Tool name Description
—
(J-39570)
Chassis ear Locating the noise
—
(J-43980)
NISSAN Squeak and
Rattle Kit Repairing the cause of noise
SIIA0993E
SIIA0994E
(Kent-Moore No.)
Tool name
Description
(J-39565)
Engine ear Locating the noise
SIIA0995E
Revision: April 20092010 QX56

SUNROOF SYSTEMRF-57
< ON-VEHICLE REPAIR >
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CAUTION:
• Before removal, fully close the glass lid assembly. Then, after removal, do not move the motor
assembly.
• After installing or adjusting the sunroof and glass lid, check gap alignment and sunroof operation to
prevent malfunction.
• Handle glass lid with care so not to cause damage.
Removal and InstallationINFOID:0000000005147309
CAUTION:
• Always work with a helper.
• When taking sunroof unit out, use shop cloths to protect the seats and trim from damage.
• After installing the sunroof unit or glass lid, be sure to check gap adjustment to prevent any mal-
function.
SUNROOF FRAME ASSEMBLY
NOTE:
• For easier installation, mark each point before removal.
Removal
1. Remove headlining. Refer to INT-17, "Removal and Installation".
2. Remove the glass lid assembly. Follow the procedure for GLASS LID ASSEMBLY within this section.
3. Remove overhead console bracket.
4. Disconnect the front and rear drain hoses.
5. Remove front sunroof frame assembly bolts.
6. Remove sunroof frame assembly brackets.
7. Remove the side bolts and the sunroof frame assembly.
8. Remove the sunshade assembly as necessary. Fo llow the procedure for SUNSHADE ASSEMBLY within
this section.
Installation
1. Install the sunshade assembly.
2. Position the sunroof frame assembly and install the side bolts.
3. Install the sunroof brackets.
4. Install the front sunroof frame assembly bolts.
5. Connect front and rear drain hoses.
6. Install the overhead console bracket.
7. Install the glass lid assembly. Follow the procedure for GLASS LID ASSEMBLY within this section.
8. Install headlining. Refer to INT-17, "
Removal and Installation".
9. Perform initialization procedure. Refer to RF-5, "
ADDITIONAL SERVICE WHEN REPLACING CONTROL
UNIT : Special Repair Requirement".
GLASS LID ASSEMBLY
Removal
1. Open sunshade assembly.
2. Ensure glass lid assembly is closed.
3. Remove side cover LH and RH.
Revision: April 20092010 QX56

SUNROOF SYSTEMRF-59
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Removal
CAUTION:
• When removing the sunroof motor, be sure to
place the link and wire assembly in the symmetrical
and fully closed position.
• Never run the removed sunroof motor assembly as a single unit.
1. Position the sunroof in the fully closed position.
2. Remove the roof console assembly. Refer to INT-17, "
Removal and Installation".
3. Disconnect the sunroof motor assembly harness connector (2). ⇐: Vehicle front
4. Remove the sunroof motor assembly screws (3), then remove the sunroof motor assembly (1).
Installation
CAUTION:
Before installing the sunroof motor assembly, be sure to place the link and wire assembly in the sym-
metrical and fully closed position.
1. Move the sunroof motor assembly (1) laterally little by little so
that the gear is completely engaged into the wire on the sunroof
frame assembly and the installation surface becomes parallel.
Then, secure the sunroof motor with screws (3).
⇐:Vehicle front
2. Connect the sunroof motor assembly harness connector (2) to the sunroof motor assembly (1).
3. Install the roof console assembly. Refer to INT-17, "
Removal
and Installation".
4. Reset the sunroof motor assembly memory. Refer to RF-5,
"ADDITIONAL SERVICE WHEN REPLACING CONTROL UNIT
: Special Repair Requirement".
WIIA0772E
WIIA0772E
Revision: April 20092010 QX56

RSU-1
SUSPENSION
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O PCONTENTS
REAR SUSPENSION
PRECAUTION ....... ........................................2
PRECAUTIONS .............................................. .....2
Precaution for Supplemental Restraint System
(SRS) "AIR BAG" and "SEAT BELT PRE-TEN-
SIONER" ............................................................. ......
2
Precaution Necessary for Steering Wheel Rota-
tion After Battery Disconnect ............................... ......
2
Precaution for Rear Suspension ......................... ......3
PREPARATION ............................................4
PREPARATION .............................................. .....4
Commercial Service Tool .................................... ......4
SYMPTOM DIAGNOSIS ...............................5
NOISE, VIBRATION AND HARSHNESS
(NVH) TROUBLESHOOTING ........................ .....
5
NVH Troubleshooting Chart ................................ ......5
ON-VEHICLE MAINTENANCE .....................6
REAR SUSPENSION ASSEMBLY ................ .....6
On-Vehicle Inspection and Service ..................... ......6
Wheel Alignment Inspection ......................................6
ON-VEHICLE REPAIR ..................................9
REAR SUSPENSION ASSEMBLY ................ .....9
Component .......................................................... ......9
REMOVAL AND INSTALLATION ...............11
REAR SUSPENSION MEMBER .................... ....11
Removal and Installation .........................................11
SHOCK ABSORBER ........................................15
Removal and Installation ..................................... ....15
Disposal ...................................................................15
SUSPENSION ARM ..........................................17
Removal and Installation .........................................17
FRONT LOWER LINK .......................................19
Removal and Installation .........................................19
REAR LOWER LINK & COIL SPRING .............21
Removal and Installation .........................................21
STABILIZER BAR .............................................23
Removal and Installation .........................................23
REAR LOAD LEVELING AIR SUSPENSION
COMPRESSOR ASSEMBLY ............................
24
Removal and Installation .........................................24
CONTROL UNIT ................................................26
Removal and Installation .........................................26
Initialization Procedure ............................................26
HEIGHT SENSOR .............................................27
Removal and Installation .........................................27
SERVICE DATA AND SPECIFICATIONS
(SDS) ............... .......................................... ...
29
SERVICE DATA AND SPECIFICATIONS
(SDS) .................................................................
29
Wheel Alignment ................................................. ....29
Ball Joint ..................................................................29
Wheelarch Height (Unladen*1) ................................30
Revision: April 20092010 QX56

RSU-2
< PRECAUTION >
PRECAUTIONS
PRECAUTION
PRECAUTIONS
Precaution for Supplemental Restraint System (SRS) "AIR BAG" and "SEAT BELT
PRE-TENSIONER"
INFOID:0000000005215839
The Supplemental Restraint System such as “A IR BAG” and “SEAT BELT PRE-TENSIONER”, used along
with a front seat belt, helps to reduce the risk or severity of injury to the driver and front passenger for certain
types of collision. This system includes seat belt switch inputs and dual stage front air bag modules. The SRS
system uses the seat belt switches to determine the front air bag deployment, and may only deploy one front
air bag, depending on the severity of a collision and w hether the front occupants are belted or unbelted.
Information necessary to service the system safely is included in the SR and SB section of this Service Man-
ual.
WARNING:
• To avoid rendering the SRS inopera tive, which could increase the risk of personal injury or death in
the event of a collision which would result in air bag inflation, all maintenance must be performed by
an authorized NISSAN/INFINITI dealer.
• Improper maintenance, including in correct removal and installation of the SRS, can lead to personal
injury caused by unintent ional activation of the system. For re moval of Spiral Cable and Air Bag
Module, see the SR section.
• Do not use electrical test equipmen t on any circuit related to the SRS unless instructed to in this
Service Manual. SRS wiring harn esses can be identified by yellow and/or orange harnesses or har-
ness connectors.
PRECAUTIONS WHEN USING POWER TOOLS (AIR OR ELECTRIC) AND HAMMERS
WARNING:
• When working near the Airbag Diagnosis Sensor Unit or other Airbag System sensors with the Igni-
tion ON or engine running, DO NOT use air or electri c power tools or strike near the sensor(s) with a
hammer. Heavy vibration could activate the sensor( s) and deploy the air bag(s), possibly causing
serious injury.
• When using air or electric power tools or hammers , always switch the Ignition OFF, disconnect the
battery, and wait at least 3 minu tes before performing any service.
Precaution Necessary for Steering W heel Rotation After Battery Disconnect
INFOID:0000000005215840
NOTE:
• This Procedure is applied only to models with Intelligent Key system and NATS (NISSAN ANTI-THEFT SYS-
TEM).
• Remove and install all control units after disconnecting both battery cables with the ignition knob in the
″LOCK ″ position.
• Always use CONSULT-III to perform self-diagnosis as a part of each function inspection after finishing work.
If DTC is detected, perform trouble diagnosis according to self-diagnostic results.
For models equipped with the Intelligent Key system and NATS, an electrically controlled steering lock mech-
anism is adopted on the key cylinder.
For this reason, if the battery is disconnected or if the battery is discharged, the steering wheel will lock and
steering wheel rotation will become impossible.
If steering wheel rotation is required when battery pow er is interrupted, follow the procedure below before
starting the repair operation.
OPERATION PROCEDURE
1. Connect both battery cables. NOTE:
Supply power using jumper cables if battery is discharged.
2. Use the Intelligent Key or mechanical key to turn the ignition switch to the ″ACC ″ position. At this time, the
steering lock will be released.
3. Disconnect both battery cables. The steering lock will remain released and the steering wheel can be rotated.
4. Perform the necessary repair operation.
Revision: April 20092010 QX56

RSU-4
< PREPARATION >
PREPARATION
PREPARATION
PREPARATION
Commercial Service ToolINFOID:0000000005148127
Tool nameDescription
Power tool • Removing wheel nuts
• Removing brake caliper assembly
• Removing rear suspension component
parts
PBIC0190E
Revision: April 20092010 QX56

RSU-6
< ON-VEHICLE MAINTENANCE >
REAR SUSPENSION ASSEMBLY
ON-VEHICLE MAINTENANCE
REAR SUSPENSION ASSEMBLY
On-Vehicle Inspection and ServiceINFOID:0000000005148129
Check all of the component mountings for any excessive looseness, or back lash. Check the components for
any excessive wear, damage, or abnormal conditions. Repair or replace the components as necessary.
SHOCK ABSORBER INSPECTION
• Check the shock absorbers for any air leaks or damage, and replace as necessary.
• Check the hoses for any air leaks or damage, and replace as necessary.
Wheel Alignment InspectionINFOID:0000000005148130
Rear Wheel Alignment Adjusting Bolts
PRELIMINARY INSPECTION
WARNING:
Always adjust the alignment with the vehicle on a flat surface. Use CONSULT-III “EXHAUST SOLE-
NOID” active test to release the air pressure from the rear load leveling air suspension system.
NOTE:
If alignment is out of specificat ion, inspect and replace any damaged or worn rear suspension parts before
making any adjustments.
1. Check and adjust the wheel alignment with the vehicle under unladen conditions. “Unladen conditions”
means that the fuel, coolant, and lubricant are full; and that the spare tire, jack, hand tools and mats are in
their designated positions.
2. Check the tires for incorrect air pressure and excessive wear.
3. Check the wheels for runout and damage. Refer to WT-47, "
Inspection" .
4. Check the wheel bearing axial end play.
5. Check the shock absorbers. Refer to RSU-15, "
Removal and Installation" .
6. Check each mounting point of the suspension components for any excessive looseness or damage.
7. Check each link, arm, and the rear suspension member for any damage.
8. Check the vehicle height. Refer to RSU-30, "
Wheelarch Height (Unladen*1)" .
WEIA0102E
1. Rear lower link adjusting bolt, LH 2. Front lower link adjusting bolt, LH 3. Front lower link adjusting bolt, RH
4. Rear lower link adjusting bolt, RH
Axial end play : 0 mm (0 in)
Revision: April 20092010 QX56

REAR SUSPENSION ASSEMBLYRSU-7
< ON-VEHICLE MAINTENANCE >
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• If vehicle height is not within ± 10 mm (0.39 in) of the specification, perform the control unit initialization
procedure. Refer to RSU-26, "
Initialization Procedure" .
GENERAL INFORMATION AND RECOMMENDATIONS
1. A Four-Wheel Thrust Alignment should be performed.
• This type of alignment is re commended for any NISSAN vehicle.
• The four-wheel “thrust” process helps ensure that the vehicle is properly aligned and the steering wheel
is centered.
• The alignment machine itself should be ca pable of accepting any NISSAN vehicle.
• The alignment machine should be checked to ensure that it is level.
2. Make sure the alignment machine is properly calibrated. • Your alignment machine should be regularly calibrated in order to give correct information.
• Check with the manufacturer of your specific a lignment machine for their recommended Service/Cali-
bration Schedule.
THE ALIGNMENT PROCESS
IMPORTANT: Use only the alignment specifications listed in this Service Manual. Refer to RSU-29, "Wheel
Alignment" .
1. When displaying the alignment settings, many alignm ent machines use “indicators”: (Green/red, plus or
minus, Go/No Go). Do NOT use these indicators.
• The alignment specifications programmed into your alignment machine that operate these indicators
may not be correct.
• This may result in an ERROR.
2. Some newer alignment machines are equipped with an optional “Rolling Compensation” method to “com-
pensate” the sensors (alignment targets or head units). Do NOT use this “Rolling Compensation”
method.
• Use the “Jacking Compensation” method. After installing the alignment targets or head units, raise the vehicle and rotate the wheels 1/2 turn both ways.
• See Instructions in the alignment machine you are using for more information.
CAMBER
1. Measure camber of both the right and left wheels with a suitable alignment gauge and adjust as necessary to specification.
2. If outside of the specified value, adjust the camber using the adjusting bolt in the front lower link.
CAUTION:
After adjusting the camber then check the toe-in.
NOTE:
Camber changes about 0 ° 5' with each graduation of the adjust-
ing bolt.
3. Tighten the adjusting bolt nuts to specification.
TOE-IN
1. Bounce the rear of the vehicle up and down two to three times to stabilize the vehicle height. Refer to RSU-30, "
Wheelarch Height (Unladen*1)" .
2. Push the vehicle straight ahead about 5 m (16 ft). Camber : Refer to
RSU-29, "
Wheel Alignment" .
SRA096A
LEIA0041E
Revision: April 20092010 QX56