ESP INFINITI QX60 HYBRID 2016 Service Manual

MANUAL CONTROL
While using the voice recognition system, it is
possible to select menu options by using the
steering wheel controls instead of speaking voice
commands. This can be especially helpful if the
noise of driving makes it difficult for the voice
recognition system to accurately interpret com-
mands. The manual control mode does not allow
dialing a phone number by digits. The user may
select an entry from the Phonebook or Recent
Calls lists. To re-activate voice recognition, exit
the manual control mode by pressing and holding
the PHONE/END (
) button. At that time,
pressing the PHONE/SEND (
) button will
start the Hands Free Phone System.
Operating tips
● To enter manual control mode, start the
voice recognition system and tilt the tuning
(
) switch up or down. The system will
speak Showing Manual Options when
manual controls are initially activated.
● To browse the menu options, tilt the tuning
(
) switch up or down. The system will
always speak the current menu option. De-
pending on the audio display, it will also
show the current menu option.
● To select the current menu option, press the
PHONE/SEND (
) button. ●
To go back to the previous menu, press the
PHONE/END (
) button. If the current
menu is the Main Menu, pressing the
PHONE/END (
) button will exit the
Phone system.
● To exit the manual control mode, press and
hold the PHONE/END (
) button for
5 seconds.
4-124Monitor, climate, audio, phone and voice recognition systems

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, try the following solutions.Where the solutions are listed by number, try
each solution in turn, starting with number 1, until
the problem is resolved.
Symptom
Solution
System fails to interpret the command correctly. 1. Ensure that the command is valid. For additional information, refer to “List of voice commands” in this section.
2. Ensure that the command is spoken after the tone.
3. Speak clearly without pausing between words and at a level appropriate to the ambient noise level in the vehicle.
4. Ensure that the ambient noise level is not excessive (for example, windows open or defroster on) . NOTE: If it is too
noisy to use the phone, it is likely that the voice commands will not be recognized.
5. If more than one command was said at a time, try saying the commands separately.
6. If the system consistently fails to recognize commands, the voice training procedure should be carried out to im-
prove the recognition response for the speaker. For additional information, refer to “Voice Adaptation (VA) mode” in
this section.
The system consistently selects the wrong entry from the
phone book. 1. Ensure that the phone book entry name requested matches what was originally stored. This can be confirmed by
using the “List Names” command. For additional information, refer to “Phonebook” in this section.
2. Replace one of the names being confused with a new name.
Monitor, climate, audio, phone and voice recognition systems4-125

INFINITI Voice Recognition allows hands-free
operation of the systems equipped on this ve-
hicle, such as phone and vehicle information.
There are two voice recognition modes of opera-
tion available. They are:● Standard Mode
● Alternate Command Mode
In Standard Mode (the factory default setting) ,
commands that are available are always shown
on the display and announced by the system. You
can complete your desired operation by simply
following the prompts given by the system. Not all
INFINITI Voice Recognition options are available
while in Standard Mode.
For advanced operation, you can change to an
Alternate Command Mode that enables the op-
eration of the display and audio system through
INFINITI Voice Recognition. When this mode is
active, an expanded list of commands can be
spoken after pushing the TALK
switch on
the steering wheel, and the voice command
menu prompts are turned off.
In Alternate Command Mode the recognition suc-
cess rate may be affected because the number of
available commands and the ways of speaking
each command are increased. For additional infor-
mation, refer to “INFINITI Voice Recognition Alter-
nate Command Mode” in this section.
To improve the recognition success rate when
Alternate Command Mode is active, try using the
Speaker Adaptation Function available in that
mode. For additional information, refer to
“Speaker Adaptation Function” in this section.
Otherwise, it is recommended that Alternate
Command Mode be turned off and Standard
Mode be used for the best recognition perfor-
mance.
While using the INFINITI Voice Recognition sys-
tem for certain Phone and Navigation features,
you can switch to using manual controls (touch-
screen, INFINITI controller, steering wheel con-
trols) and the information you have already en-
tered by voice control will be retained. To switch
to manual controls, select the “Manual Controls”
key on the display when it appears. The system
will respond by speaking “Changing to manual
operation. Please use manual controls to con-
tinue.”
For the voice commands for the navigation sys-
tem, refer to the Navigation System Owner’s
Manual of your vehicle.
For vehicles in the U.S., the factory default setting
is the Standard Mode. For additional information,
refer to “INFINITI Voice Recognition Standard
Mode” in this section. For vehicles in Canada, the
factory default setting is the Alternate Command Mode. For additional information, refer to
“INFINITI Voice Recognition Alternate Command
Mode” in this section.
INFINITI VOICE RECOGNITION
STANDARD MODE
The Standard Mode enables control of naviga-
tion, phone and vehicle information. With this
setting active, commands that are available are
always shown on the display and announced by
the system.
Displaying user guide
If you use the INFINITI Voice Recognition system
for the first time or you do not know how to
operate it, you can display the User Guide for
confirmation.
You can confirm how to use voice commands by
accessing a simplified User Guide, which con-
tains basic instructions and tutorials for several
voice commands.
1. Press the INFO button on the control panel.
2. Touch the “Others” key.
3. Touch the “Voice Recognition” key.
4. Touch the “User Guide” key.
5. Touch an item.
INFINITI VOICE RECOGNITION
SYSTEM (if so equipped)
4-138Monitor, climate, audio, phone and voice recognition systems

ON or OFF. When this mode is activated, the
Voice Recognition Settings will change to show
more options.
Activating Alternate Command Mode
1. Press the SETTING button on the controlpanel.
2. Touch the “Others” key on the display.
3. Touch the “Voice Recognition” key.
4. Touch the “Alternate Command Mode” key.
5. The confirmation message is displayed on the screen. Touch the “OK” key to activate
the Alternate Command Mode.
6. Alternate Command Mode is activated and the setting menu is expanded to include the
Alternate Command Mode options. Refer to
“Voice Recognition Settings” in this section
for an explanation of the options.
Displaying the command list
If you are controlling the system by voice com-
mands for the first time or do not know the
appropriate voice command, perform the follow-
ing procedure for displaying the voice command
list (available only in Alternate Command Mode) .
Press the
switch, listen for the tone and
say, “Help”. The system will respond by display-
ing the command list main menu.
Only manual controls such as the touch-screen
can navigate the command list menu.
As an alternative to the voice command “Help”,
you may access the command list using the fol-
lowing steps:
1. Press the SETTING button on the control panel.
2. Select the “Others” key using the INFINITI controller.
3. Select the “Voice Recognition” key using the INFINITI controller. NOTE:
You can skip steps 1 to 3 if you say “Help”.
4. Select the “Command List” key using the INFINITI controller.
5. Select a category using the INFINITI control- ler. The command list for the category se-
lected is shown.
6. If necessary, scroll the screen using the INFINITI controller to view the entire list.
7. Press the
(back) button to return to
the previous screen.
Monitor, climate, audio, phone and voice recognition systems4-147

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error.
Where the solutions are listed by number, try
each solution in turn, starting with number one,
until the problem is resolved.
Symptom/error messageSolution
Displays “COMMAND NOT RECOG-
NIZED” or the system fails to interpret
the command correctly. 1. Ensure that the command format is valid, refer to “Standard Mode command list” or “Alternate Command Mode command list” in this
section.
2. Speak clearly using your normal speech pattern and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
The system consistently selects the
wrong voicetag in the phonebook. 1. Ensure that the voicetag requested matches what was originally stored. For additional information, refer to “Bluetooth® Hands-Free
Phone System with Navigation System” in this section.
2. Replace one of the voicetags being confused with a different voicetag.
Monitor, climate, audio, phone and voice recognition systems4-155

5 Starting and driving
Precautions when starting and driving................5-4
Exhaust gas (carbon monoxide) ..................5-4
Three-way catalyst ..............................5-4
Tire Pressure Monitoring System (TPMS) ..........5-5
On-pavement and off-road driving
precautions ....................................5-8
Avoiding collision and rollover . . ..................5-8
Off-road recovery ...............................5-9
Rapid air pressure loss ..........................5-9
Drinking alcohol/drugs and driving ...............5-10
Driving safety precautions ......................5-10
Intelligent All-Wheel Drive (AWD) driving
safety precautions (if so equipped) ..............5-12
Push-button ignition switch ........................5-13
Operating range ............................... 5-14
Push-button ignition switch positions . . . .........5-14
Emergency hybrid system shut off ...............5-15
INFINITI Intelligent Key battery discharge .........5-15
INFINITI Vehicle Immobilizer System .............5-16
Before starting the INFINITI Direct Response
Hybrid System ................................... 5-16
Starting the INFINITI Direct Response Hybrid
System .......................................... 5-16
Remote start (if so equipped) ...................5-17Driving the vehicle
................................ 5-17
Continuously Variable Transmission (CVT) ........5-17
Parking brake .................................... 5-22
INFINITI Drive Mode Selector ......................5-22
Standard mode ................................ 5-23
Sport mode ................................... 5-23
Snow mode ................................... 5-23
ECO mode ................................... 5-23
Lane Departure Warning (LDW) (if so equipped) .....5-25
LDW system operation ......................... 5-26
How to enable/disable the LDW system .........5-27
LDW system limitations ........................ 5-28
System temporarily unavailable ..................5-29
System maintenance ........................... 5-29
Lane Departure Prevention (LDP) (if so equipped) ....5-30
LDP system operation .......................... 5-31
How toenable/disable

the LDP system..........5-32
LDP system limitations ......................... 5-33
System temporarily unavailable ..................5-34
System maintenance ........................... 5-35
Blind Spot Warning (BSW) (if so equipped) .........5-36
BSW system operation ........................ 5-38
How to enable/disable the BSW system .........5-39

●Do not stop or park the vehicle over
flammable materials such as dry grass,
waste paper or rags. They may ignite
and cause a fire.
CAUTION
●Do not use leaded gasoline. Deposits
from leaded gasoline will seriously re-
duce the three-way catalyst’s ability to
help reduce exhaust pollutants.
● Keep your engine tuned up. Malfunc-
tions in the ignition, fuel injection, or
electrical systems can cause over rich
fuel flow into the three-way catalyst,
causing it to overheat. Do not keep driv-
ing if the engine misfires, or if notice-
able loss of performance or other un-
usual operating conditions are
detected. Have the vehicle inspected
promptly. It is recommended that you
visit an INFINITI retailer for this service.
● Avoid driving with an extremely low fuel
level. Running out of fuel could cause
the engine to misfire, damaging the
three-way catalyst.
●
Do not race the engine while warming it up.
● Do not push or tow your vehicle to start
the engine.
TIRE PRESSURE MONITORING
SYSTEM (TPMS)
Each tire, including the spare (if provided) ,
should be checked monthly when cold and in-
flated to the inflation pressure recommended by
the vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle has
tires of a different size than the size indicated on
the vehicle placard or tire inflation pressure label,
you should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle has been
equipped with a TPMS that illuminates a low tire
pressure telltale when one or more of your tires is
significantly under-inflated. Accordingly, when
the low tire pressure telltale illuminates, you
should stop and check your tires as soon as
possible, and inflate them to the proper pressure.
Driving on a significantly under-inflated tire
causes the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel effi-
ciency and tire tread life, and may affect the
vehicle’s handling and stopping ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver’s
responsibility to maintain correct tire pressure,
even if under-inflation has not reached the level to
trigger illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with a TPMS
malfunction indicator to indicate when the system
is not operating properly. The TPMS malfunction
indicator is combined with the low tire pressure
telltale. When the system detects a malfunction,
the telltale will flash for approximately one minute
and then remain continuously illuminated. This se-
quence will continue upon subsequent vehicle
start-ups as long as the malfunction exists. When
the malfunction indicator is illuminated, the system
may not be able to detect or signal low tire pressure
as intended. TPMS malfunctions may occur for a
variety of reasons, including the installation of re-
placement or alternate tires or wheels on the ve-
hicle that prevent the TPMS from functioning prop-
erly. Always check the TPMS malfunction telltale
after replacing one or more tires or wheels on your
vehicle to ensure that the replacement or alternate
tires and wheels allow the TPMS to continue to
function properly.
Additional information:
● Since the spare tire is not equipped with the
TPMS, the TPMS does not monitor the tire
pressure of the spare tire.
● The TPMS will activate only when the vehicle
is driven at speeds above 16 mph (25 km/h).
Also, this system may not detect a sudden
drop in tire pressure (for example a flat tire
while driving) .
Starting and driving5-5

●The low tire pressure warning light does not
automatically turn off when the tire pressure
is adjusted. After the tire is inflated to the
recommended pressure, the vehicle must be
driven at speeds above 16 mph (25 km/h) to
activate the TPMS and turn off the low tire
pressure warning light. Use a tire pressure
gauge to check the tire pressure.
● The “Tire Pressure Low — Add Air” warning
appears in the vehicle information display
when the low tire pressure warning light is
illuminated and low tire pressure is detected.
The “Tire Pressure Low - Add Air” warning
turns off when the low tire pressure warning
light turns off.
● The “Tire Pressure Low — Add Air” warning
appears each time the ignition switch is in
the ON position as long as the low tire
pressure warning light remains illuminated.
● The “Tire Pressure Low — Add Air” warning
does not appear if the low tire pressure
warning light illuminates to indicate a TPMS
malfunction. ●
Tire pressure rises and falls depending on
the heat caused by the vehicle’s operation
and the outside temperature. Do not reduce
the tire pressure after driving because the
tire pressure rises after driving. Low outside
temperature can lower the temperature of
the air inside the tire which can cause a
lower tire inflation pressure. This may cause
the low tire pressure warning light to illumi-
nate. If the warning light illuminates, check
the tire pressure for all four tires.
● The Tire and Loading Information label (also
referred to as the vehicle placard or tire
inflation pressure label) is located in the
driver’s door opening.
● You can also check the pressure of all tires
(except the spare tire) on the vehicle infor-
mation display screen. The order of the tire
pressure figures displayed on the screen
corresponds with the actual order of the tire
position.
For additional information, refer to “Low tire pres-
sure warning light” and “Tire Pressure Low —
Add Air” in the “Instruments and controls” section
and “Tire Pressure Monitoring System (TPMS)”
in the “In case of emergency” section of this
manual.WARNING
● Radio waves could adversely affect
electric medical equipment. Those who
use a pacemaker should contact the
electric medical equipment manufac-
turer for the possible influences before
use.
● If the low tire pressure warning light
illuminates while driving, avoid sudden
steering maneuvers or abrupt braking,
reduce vehicle speed, pull off the road
to a safe location and stop the vehicle
as soon as possible. Driving with under-
inflated tires may permanently damage
the tires and increase the likelihood of
tire failure. Serious vehicle damage
could occur and may lead to an accident
and could result in serious personal in-
jury. Check the tire pressure for all four
tires. Adjust the tire pressure to the
recommended COLD tire pressure
shown on the Tire and Loading Informa-
tion label to turn the low tire pressure
warning light OFF. If you have a flat tire,
replace it with a spare tire as soon as
possible. (For additional information,
refer to “Flat tire” in the “In case of
emergency” section for changing a flat
tire.)
5-6Starting and driving

●Since the spare tire is not equipped with
the TPMS, when a spare tire is mounted
or a wheel is replaced, tire pressure will
not be indicated, the TPMS will not
function and the low tire pressure warn-
ing light will flash for approximately
1 minute. The light will remain on after
1 minute. Have your tires replaced
and/or TPMS system reset as soon as
possible. It is recommended that you
visit an INFINITI retailer for this service.
● Replacing tires with those not originally
specified by INFINITI could affect the
proper operation of the TPMS.
●
Do not inject any tire liquid or aerosol tire
sealant into the tires, as this may cause a
malfunction of the tire pressure sensors.
CAUTION
● The TPMS may not function properly
when the wheels are equipped with tire
chains or the wheels are buried in snow.
● Do not place metalized film or any
metal parts (antenna, etc.) on the win-
dows. This may cause poor reception of
the signals from the tire pressure sen-
sors, and the TPMS will not function
properly.
Some devices and transmitters may temporarily
interfere with the operation of the TPMS and cause
the low tire pressure warning light to illuminate.
Some examples are:
– Facilities or electric devices using similar radio
frequencies are near the vehicle.
– If a transmitter set to similar frequencies is being used in or near the vehicle.
– If a computer (or similar equipment) or a DC/AC converter is being used in or near the
vehicle.
Low tire pressure warning light may illuminate in
the following cases. ● If the vehicle is equipped with a wheel and
tire without TPMS.
● If the TPMS has been replaced and the ID
has not been registered.
● If the wheel is not originally specified by
INFINITI.
FCC Notice:
For USA:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may
not cause harmful interference, and (2) this device must accept any interference re-
ceived, including interference that may
cause undesired operation.
Note: Changes or modifications not ex-
pressly approved by the party responsible
for compliance could void the user’s au-
thority to operate the equipment.
For Canada:
This device complies with Industry Canada
licence-exempt RSS standard(s) . Operation
is subject to the following two conditions: (1)
this device may not cause interference, and
(2) this device must accept any interference,
including interference that may cause unde-
sired operation of the device
TPMS with Tire Inflation Indicator
When adding air to an under-inflated tire, the
TPMS with Tire Inflation Indicator provides visual
and audible signals outside the vehicle to help
you inflate the tires to the recommended COLD
tire pressure.
Vehicle set-up:
1. Park the vehicle in a safe and level place.
2. Apply the parking brake and place the shift lever into the P (Park) position.
3. Place the ignition switch to the ON position. Do not start the hybrid system.
Starting and driving5-7

particularly if the loss of control causes the
vehicle to slide sideways.
Be attentive at all times, and avoid driving when
tired. Never drive when under the influence of
alcohol or drugs (including prescription or over-
the-counter drugs which may cause drowsi-
ness) . Always wear your seat belt as outlined in
the “Safety – Seats, seat belts and supplemental
restraint system” section of this manual, and also
instruct your passengers to do so.
Seat belts help reduce the risk of injury in colli-
sions and rollovers.In a rollover crash, an
unbelted or improperly belted person is
significantly more likely to be injured or
killed than a person properly wearing a
seat belt.
OFF-ROAD RECOVERY
While driving, the right side or left side wheels
may unintentionally leave the road surface. If this
occurs, maintain control of the vehicle by follow-
ing the procedure below. Please note that this
procedure is only a general guide. The vehicle
must be driven as appropriate based on the con-
ditions of the vehicle, road and traffic.
1. Remain calm and do not overreact.
2. Do not apply the brakes. 3. Maintain a firm grip on the steering wheel
with both hands and try to hold a straight
course.
4. When appropriate, slowly release the accel- erator pedal to gradually slow the vehicle.
5. If there is nothing in the way, steer the ve- hicle to follow the road while vehicle speed
is reduced. Do not attempt to drive the ve-
hicle back onto the road surface until vehicle
speed is reduced.
6. When it is safe to do so, gradually turn the steering wheel until both tires return to the
road surface. When all tires are on the road
surface, steer the vehicle to stay in the ap-
propriate driving lane.
● If you decide that it is not safe to return the
vehicle to the road surface based on vehicle,
road or traffic conditions, gradually slow the
vehicle to a stop in a safe place off the road.
RAPID AIR PRESSURE LOSS
Rapid air pressure loss or a “blow-out” can occur
if the tire is punctured or is damaged due to
hitting a curb or pothole. Rapid air pressure loss
can also be caused by driving on under-inflated
tires. Rapid air pressure loss can affect the handling
and stability of the vehicle, especially at highway
speeds.
Help prevent rapid air pressure loss by maintain-
ing the correct air pressure and visually inspect
the tires for wear and damage. For additional
information, refer to “Wheels and tires” in the
“Maintenance and do-it-yourself” section of this
manual. If a tire rapidly loses air pressure or
“blows-out” while driving, maintain control of the
vehicle by following the procedure below. Please
note that this procedure is only a general guide.
The vehicle must be driven as appropriate based
on the conditions of the vehicle, road and traffic.
WARNING
The following actions can increase the
chance of losing control of the vehicle if
there is a sudden loss of tire air pressure.
Losing control of the vehicle may cause a
collision and result in personal injury.
●
The vehicle generally moves or pulls in
the direction of the flat tire.
● Do not rapidly apply the brakes.
● Do not rapidly release the accelerator
pedal.
● Do not rapidly turn the steering wheel.
Starting and driving5-9