phone INFINITI QX80 2018 Infiniti Connection

8. Troubleshooting guide
SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5
second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
8-16

SymptomPossible cause Possible solution
The voice is cut out or noise is heard during
a call. The wireless Bluetooth® connection may be
disrupted depending on the location of the
cellular phone. Do not place the cellular phone in an area surrounded
by metal or far away from the in-vehicle hands-free
phone system. Do not place a cellular phone close to
the seats or your body.
When a cellular phone is operated to make
a call, the hands-free function becomes
unavailable. Some models of a cellular phone do not switch
to the hands-free mode when they are operated
to make a call. This is not a malfunction. Make a call again using the
hands-free function.
The other party’s voice cannot be heard.
There is no ring tone. The volume level is set to the minimum. Adjust the volume level.
A cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
Each volume level (ring tone, incoming
voice or outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between
the in-vehicle screen and a cellular phone
screen. Making or receiving a call is un-
available even though the antenna display
shows that it is possible to do so. The antenna display varies depending on the
model of cellular phone.
This does not indicate a malfunction. The antenna
display and remaining battery level shown on the in-
vehicle screen may be different from those shown on
the cellular phone screen. Use them as a reference.
A voice cannot be heard clearly when using
a cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or
completely shut out radio waves that are used
for cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads,
high voltage electric power cables, traffic
signals, neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
8. Troubleshooting guide
8-17

8. Troubleshooting guide
SymptomPossible cause Possible solution
Sound skip. The cellular phone may have turned on wireless
LAN (Wi-Fi). Turn off the wireless LAN (Wi-Fi).
Phonebook cannot be downloaded. An error occurred during the phone pairing process. Re-register the Bluetooth® pairing information after
deleting the pairing information from both the cellular
phone and the in-vehicle system.
8-18

8. Troubleshooting guide
SymptomPossible cause Possible solution
The system does not correctly recognize a
number spoken. Many numbers are spoken at once.
Place a pause between the appropriate digits for
correct recognition by the system. When
speaking a telephone number, place a pause
between area codes, dial codes, etc.
Voice Recognition does not operate, and a tone
sounds twice after pushing <
>.<>
is pushed immediately after starting the
engine or the hybrid system. Push
<>again after a short period of time.
The USB memory device cannot be operated
with Voice Recognition. Depending on the device, an iPhone® or iPod®
may be recognized as a USB memory device.This is not a malfunction.
More than one USB memory device is connected
to the USB connection port. Only one USB memory device can be operated
with the Voice Recognition System even when
multiple numbers of devices are connected.
Select an USB memory device to operate with
the Voice Recognition System.
The USB/iPod® operation screen is grayed out. The audio device is not connected. Connect an audio device to the system.
An audio source to be operated with the Voice
Recognition System has not been selected. Select an audio source to be operated with the
Voice Recognition System.
8-28

A
About route guidance .............................. 6-31
Adjusting settings ..................................... 2-16
App Garage screen ................................... 5-30
App Garage Settings screen .................. 5-31
Audio accessories...................................... 2-12
Audio jacks for wired headphones....... 3-58
Audio main buttons .................................. 3-14
Audio operation precautions ................... 3-2
Audio operations....................................... 3-18
Audio settings ........................................... 3-40
Audio source............................................... 3-19
Audio system................................................. 3-1
Audio system (Troubleshooting)............. 8-5
Audio system Steering wheel
audio controls............................................. 3-17
Auxiliary (AUX) devices............................ 3-39
B
Bluetooth® Hands-Free Phone .............. 4-1
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Bluetooth® Hands-Free Phone
System (Troubleshooting)....................... 8-15
Bluetooth® information .......................... 4-14Bluetooth® streaming audio...... 3-13, 3-36
Building graphics ......................................... 6-6
C
Canceling route.......................................... 6-36
Center multi-function control panel ...... 2-4
Changing map view.................................... 6-9
Changing order of destination
and waypoints............................................ 6-39
Changing region......................................... 6-15
Changing scale of map .............................. 6-8
Clock settings............................................. 2-30
Command list................................................. 7-7
Compact Disc (CD) player ............ 3-4, 3-25
Compressed Audio
Files (MP3/WMA/AAC)........................... 3-9
Connecting Bluetooth® device.............. 2-31
Connecting Bluetooth®
Hands-free Phone....................................... 4-4
Connecting cellular phone ...................... 2-31
Connecting to Interactive
Voice Menu................................................. 5-21
Control buttons and touch
screen display............................................... 2-3
Controlling the rear system on the
front display................................................ 3-62
Current vehicle location........................... 6-59
Customer assistance .................................. 8-2
D
Deleting stored item................................. 6-53
Destination screen .................................... 6-17
Disc/USB memory device care
and cleaning................................................ 3-43
Display urgent traffic information ......... 5-6
Display View Bar....................................... 2-20
Displaying current vehicle location......... 6-6
Download application.............................. 5-29
Downloading All Information Feeds ... 5-22
During a call.................................................. 4-5
DVD player......................................... 3-5, 3-27
E
Editing route............................................... 6-37
Editing stored information .................... 6-50
Emergency support................................... 5-24
Example of how Vehicle Apps
is used........................................................... 5-34
F
Favorites...................................................... 4-13
Index
9-1

Index
Finding address......................................... 6-20
Finding nearby place ................................ 6-24
Finding points of interest........................ 6-21
Functions disabled while driving........... 2-32
G
Giving voice commands.............................. 7-2
Guidance screen settings........................ 6-34
H
Hands-Free Text message ....................... 4-6
Headphones................................................ 3-56
How to handle the Map SD card ......... 6-66
How to see voice command screen ........ 7-3
I
INFINITI controller............................. 2-7, 2-8
Infiniti InTouch™ Apps............................. 5-29
Infiniti InTouch™ Services....................... 5-15
Infiniti InTouch™
Services (Troubleshooting) ..................... 8-26
Infiniti InTouch™
Services application.................................. 5-19
Infiniti InTouch™ Services feature........ 5-16
Infiniti InTouch™ Services settings....... 5-27Information .................................................... 5-1
Information feeds...................................... 5-22
Information screen...................................... 5-2
iPod® player ............................................... 3-33
L
Language & Units settings..................... 2-29
Laser product ................................................ 1-5
Liquid crystal display.................................. 2-3
M
Mail settings............................................... 4-12
Maintenance of display............................. 2-3
Making a call ................................................ 4-4
Map data..................................................... 6-66
Map data authentication.......................... 6-3
Map menu ................................................... 2-19
Map operation ............................................. 6-4
Map types ..................................................... 6-4
Map view settings..................................... 6-11
Mobile Entertainment System.............. 3-44
Moving map................................................... 6-7
Multiple source display............................ 3-64
My Schedule ............................................... 5-22
N
Navigation (Troubleshooting)................ 8-19
Navigation settings................................... 6-56
Notes on SiriusXM
Traffic information.................................... 5-14
P
Phone.............................................................. 4-4
Phone selection............................................ 4-4
Phone settings ............................................. 4-9
Phonebook .................................................. 4-13
Procedures after setting route............. 6-30
R
Radio................................................... 3-2, 3-20
Rear displays................................... 3-59, 3-64
Rear media interface................................ 3-59
Rear Seat Entertainment System
setting and information........................... 3-61
Recalculating route................................... 6-39
Receiving a call............................................. 4-5
Receiving a message .................................. 4-6
Remote controller ..................................... 3-54
Route calculation....................................... 6-62
Route guidance.............................. 6-31, 6-64
9-2

Route guidance settings.......................... 6-42
Route menu screen................................... 6-36
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-26
Scrolling list or message.......................... 2-16
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-19
Selecting item............................................. 2-16
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by Infiniti InTouch™ Services ... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map ............................... 6-29
Settings menu ............................................ 2-23
Shortcut menu............................................ 2-18
SiriusXM Traffic information................... 5-4SiriusXM Travel Link® ............................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-15
Steering wheel mounted audio
control buttons .......................................... 3-17
Steering wheel switch................................ 2-9
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to Infiniti
InTouch™ Services .................................... 5-15
System status screen ............................... 2-17
T
Text message................................................ 4-6
Text message settings ............................... 4-9
Touch panel................................................. 2-15
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-30
USB connection port and auxiliary
input jacks ................................................... 2-12
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-25
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM Travel Link® .............. 5-8
Voice
Recognition (Troubleshooting).............. 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-27
Index
9-3