service INFINITI QX80 2019 Infiniti Connection

8 Troubleshooting guide
Customer assistance ........................................................ 8-2
System unit ........................................................................\
. 8-3Liquid crystal display .................................................. 8-3
Audio system ..................................................................... 8-5 AM radio ........................................................................\
8-5
HD Radio technology (for U.S.) .............................. 8-6
Compact Disc (CD) player ........................................ 8-8
iPod® player .............................................................. 8-10
USB memory ............................................................... 8-12
Bluetooth® streaming audio .................................. 8-13 Bluetooth® Hands-Free Phone System .................. 8-15
Navigation (if so equipped) ......................................... 8-19
Basic operations ...................................................... 8-19
Vehicle icon .............................................................. 8-20
Route calculation and visual guidance .............. 8-22
Voice guidance ........................................................ 8-24
Traffic information ................................................. 8-25
Infiniti InTouch
TMServices (if so equipped) ..... 8-26
Voice Recognition .......................................................... 8-27

8. Troubleshooting guide
CUSTOMER ASSISTANCE
For assistance or inquiries about the Infiniti
InTouchTM, or to order updated map data (if
so equipped), contact the Infiniti Owner
Services helpdesk or INFINITI NAVIGATION
SYSTEM HELPDESK. See the contact in-
formation on the inside front cover of this
manual.
8-2

8. Troubleshooting guide
SymptomPossible cause Possible solution
A call to a particular phone number fails. If the system tries to make a call several times to the same phone number (for example: the party
does not respond to the call, the party is out of
the service area, or the call is abandoned before
the party responds), the system may reject a
request to make a call to the phone number. Turn off the cellular phone and turn it on again to
reset the connection.
The system does not recognize the con-
nection of a cellular phone. The system
does not receive or make a call. The cellular phone is not compatible with the in-
vehicle hands-free phone system.
Use a cellular phone compatible with the system. Visit
the website (www.infinitiusa.com/bluetooth) for
model compatibility.
The cellular phone is not connected. Check the registration procedure, and then register
the cellular phone again.
The phone operation is limited by the functions
(such as dial lock, etc.) of the registered cellular
phone. Remove any settings that are limiting use of the
cellular phone, and then perform registration again.
Registered voice tag is cut short. Speaking of the voice tag did not fit within the 5
second recording period after the beep. Speak the voice tag within 5 seconds after the beep.
The other party cannot hear your voice.
The other party can hear your voice, but it
cracks or cuts out. The cellular phone is not connected.
Check the registration procedure, and then register
the cellular phone again.
The fan speed of the air conditioner is too fast. Decrease the fan speed of the air conditioner.
The ambient noise level is excessive. (For
example: heavy rain, construction sites, inside a
tunnel, oncoming vehicles, etc.) Close the windows to shut out ambient noise.
The noise generated by driving the vehicle is too
loud. Reduce the vehicle speed, and then speak a com-
mand.
The incoming or outgoing voice level is too loud. Adjust the incoming or outgoing voice level properly.
8-16

8. Troubleshooting guide
INFINITI INTOUCHTMSERVICES (if so equipped)
SymptomPossible cause Possible solution
The system cannot connect
to the Infiniti InTouch
TM
Services Data Center. A subscription for the Infiniti InTouch
TM
Services has not been established.
Sign up for a subscription to the Infiniti InTouch
TMServices. For details
about subscriptions, contact the Infiniti InTouchTMServices support line at
1-855-444-7244.
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
TCU (Telematics Control Unit) is not
turned on. If the icon does not show that the vehicle is inside the communication area
despite the fact that the vehicle is in that location, contact the Infiniti
InTouch
TMServices support line at 1-855-444-7244.
Radio wave reception is not sufficient
for TCU (Telematics Control Unit) op-
eration. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display
shows that the vehicle is inside the communication area, the system can be
used.
Some of the items that are
displayed on the menu
screen cannot be selected. The vehicle is being driven and some
menu items are disabled.
When the vehicle is being driven, stop the vehicle in a safe location and apply
the parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some
menu items are disabled. Operate the system after stopping the vehicle in a safe location and applying
the parking brake.
The system does not an-
nounce information. The volume level is set to the minimum. Adjust the volume level by operating
/ >located
on the audio system or <+>/<->/<>on the steering wheel while the
system is announcing information.
8-26

Index
Finding address......................................... 6-20
Finding nearby place ................................ 6-24
Finding points of interest........................ 6-21
Functions disabled while driving........... 2-32
G
Giving voice commands.............................. 7-2
Guidance screen settings........................ 6-34
H
Hands-Free Text message ....................... 4-6
Headphones................................................ 3-56
How to handle the Map SD card ......... 6-66
How to see voice command screen ........ 7-3
I
INFINITI controller............................. 2-7, 2-8
Infiniti InTouch™ Apps............................. 5-29
Infiniti InTouch™ Services....................... 5-15
Infiniti InTouch™
Services (Troubleshooting) ..................... 8-26
Infiniti InTouch™
Services application.................................. 5-19
Infiniti InTouch™ Services feature........ 5-16
Infiniti InTouch™ Services settings....... 5-27Information .................................................... 5-1
Information feeds...................................... 5-22
Information screen...................................... 5-2
iPod® player ............................................... 3-33
L
Language & Units settings..................... 2-29
Laser product ................................................ 1-5
Liquid crystal display.................................. 2-3
M
Mail settings............................................... 4-12
Maintenance of display............................. 2-3
Making a call ................................................ 4-4
Map data..................................................... 6-66
Map data authentication.......................... 6-3
Map menu ................................................... 2-19
Map operation ............................................. 6-4
Map types ..................................................... 6-4
Map view settings..................................... 6-11
Mobile Entertainment System.............. 3-44
Moving map................................................... 6-7
Multiple source display............................ 3-64
My Schedule ............................................... 5-22
N
Navigation (Troubleshooting)................ 8-19
Navigation settings................................... 6-56
Notes on SiriusXM
Traffic information.................................... 5-14
P
Phone.............................................................. 4-4
Phone selection............................................ 4-4
Phone settings ............................................. 4-9
Phonebook .................................................. 4-13
Procedures after setting route............. 6-30
R
Radio................................................... 3-2, 3-20
Rear displays................................... 3-59, 3-64
Rear media interface................................ 3-59
Rear Seat Entertainment System
setting and information........................... 3-61
Recalculating route................................... 6-39
Receiving a call............................................. 4-5
Receiving a message .................................. 4-6
Remote controller ..................................... 3-54
Route calculation....................................... 6-62
Route guidance.............................. 6-31, 6-64
9-2

Route guidance settings.......................... 6-42
Route menu screen................................... 6-36
S
Safety information............................. 1-3, 6-3
Screen settings........................................... 2-26
Scrolling list or message.......................... 2-16
Searching for detour route using
traffic information.................................... 6-40
Searching from history ............................ 6-25
Searching from Stored Locations......... 6-24
Selecting audio source............................. 3-19
Selecting item............................................. 2-16
Sending a text message ............................ 4-8
Setting at information on map.............. 6-14
Setting by Infiniti InTouch™ Services ... 6-28
Setting by phone number........................ 6-27
Setting city center..................................... 6-27
Setting freeway entrance/exit.............. 6-26
Setting from stored routes..................... 6-27
Setting home as destination .................. 6-23
Setting intersection .................................. 6-26
Setting point on map ............................... 6-29
Settings menu ............................................ 2-23
Shortcut menu............................................ 2-18
SiriusXM Traffic information................... 5-4SiriusXM Travel Link® ............................... 5-8
Specification chart for DVD..................... 3-6
Split screen.................................................... 6-9
Starting system.......................................... 2-15
Steering wheel mounted audio
control buttons .......................................... 3-17
Steering wheel switch................................ 2-9
Storing avoid area.................................... 6-48
Storing home location.............................. 6-47
Storing location ......................................... 6-47
Storing route ............................................. 6-48
Subscription to Infiniti
InTouch™ Services .................................... 5-15
System status screen ............................... 2-17
T
Text message................................................ 4-6
Text message settings ............................... 4-9
Touch panel................................................. 2-15
Trademarks ................................................... 1-4
Traffic information on map....................... 5-7
Traffic information settings ..................... 5-6
Transferring information to/from
address book .............................................. 6-55
U
Updating All Information Feeds .......... 5-22
USB (Universal Serial Bus)
connection port................................ 3-8, 3-30
USB connection port and auxiliary
input jacks ................................................... 2-12
Using applications..................................... 5-29
Using Destination Send to Car.............. 6-29
Using Google Send to Car...................... 6-29
Using Journey Planner............................. 6-25
V
Vehicle Apps ............................................... 5-29
Vehicle settings.......................................... 2-25
Viewing available traffic information.... 5-4
Viewing information feeds history....... 5-22
Viewing SiriusXM Travel Link® .............. 5-8
Voice
Recognition (Troubleshooting).............. 8-27
Voice Recognition settings..................... 7-14
Volume settings......................................... 2-27
Index
9-3