AUX INFINITI QX80 2020 Infiniti Connection

8. Troubleshooting guide
SymptomPossible cause Possible solution
Playback stops. The Bluetooth® audio device is not compatible
with the in-vehicle audio system. Visit www.infinitiusa.com/bluetooth/ to check
Bluetooth® audio device compatibility.
A cellular call is active. This is not a malfunction.
Sound may cut out when a Bluetooth® audio
device is operated. Push
/ repeatedly and
select the Bluetooth® audio mode, and then
operate a function on the touch screen display of
the in-vehicle system instead of conducting the
operation on the Bluetooth® audio device.
Audio operation cannot be performed. A Bluetooth® audio device that does not support audio operations is in use.Visit www.infinitiusa.com/bluetooth/ to check
Bluetooth® audio device compatibility.
An error occurs when connecting to a Blue-
tooth® audio profile. Turn the power source of the Bluetooth® audio
player off and on, and then resume connection
with the system.
8-14

8. Troubleshooting guide
Apple CarPlay®
SymptomCause and Countermeasure
Cannot start Apple CarPlay® though it is tethered to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports and AUX (auxiliary) input jack”
(page 2-8)
“USB connection ports” (page 2-9)
Use an Apple LightningTMcable (Mfi certified) to connect your phone to the USB
connection port and check the cable that is not broken.
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Apple CarPlay® settings” (page 5-23)
Apple CarPlay® setting is not active on your iPhone®. Turn on “CarPlay” on your
iPhone®.
The device is not compatible with Apple CarPlay®. Check the compatibility
requirements.
Cannot use wireless Apple CarPlay® (if so equipped). The wireless connection is not completed properly. To activate wireless Apple CarPlay®, touch [
] on the Connections settings screen.“Connections settings” (page 2-28)
The wireless connection is not completed properly.
“Connecting iPhone®” (page 5-19)
Delete your device on the Devices list and reconnect to the in-vehicle system.
“Setting devices” (page 2-28)
8-20

8. Troubleshooting guide
Android Auto
SymptomCause and Countermeasure
Cannot start Android Auto though it is connected to the
vehicle. The USB cable is not connected to the USB connection port. Properly connect the USB
cable to the USB connection port.
“USB (Universal Serial Bus) connection ports and AUX (auxiliary) input jack”
(page 2-8)
“USB connection ports” (page 2-9)
[Start-up Options] is set to [Never Start]. Change the setting to [Auto] or [Ask Every
Time].
“Android Auto settings” (page 5-27)
To activate Android Auto, push

Number
2D map .......................................................... 6-3
3D map .......................................................... 6-5
A
About route guidance .............................. 6-27
Adjusting settings ..................................... 2-12
Android Auto ............................................. 5-24
Apple CarPlay® ......................................... 5-19
Audio jacks for wired headphones ...... 3-50
Audio operation precautions ................... 3-2
Audio operations ...................................... 3-13
Audio system
Steering wheel audio controls .............. 3-12
Automatic map update ........................... 6-63
AUX (auxiliary) input jack ......................... 2-8
Auxiliary (AUX) devices ........................... 3-34
B
Basic operation ......................................... 2-11
Bluetooth® audio ......................... 3-10, 3-31
Bluetooth® Hands-Free
Phone System .............................................. 4-2
Building graphics ......................................... 6-5
C
Canceling route ......................................... 6-33
CD/USB memory device care
and cleaning ............................................... 3-58
Changing map .............................................. 6-8
Changing order of destination
and waypoints ........................................... 6-38
Changing scale of map .............................. 6-7
Clock settings ............................................ 2-32
Compact Disc (CD) player ............ 3-4, 3-22
Compressed Audio
Files (MP3/WMA/AAC) .......................... 3-6
Connecting Bluetooth®
Hands-Free Phone ..................................... 4-4
Connections settings ............................... 2-28
Control buttons and functions ............... 2-2
Control buttons and touch
screen display .............................................. 2-2
Current vehicle location .......................... 6-56
Customer assistance .................................. 8-2
D
Deleting stored item ................................ 6-51
Destination setting menu ....................... 6-14
Display Settings ........................................ 2-34
Display view bar ........................................ 2-15Displaying current vehicle location ........ 6-6
Displaying urgent
traffic information .................................... 6-43
Driver Assistance settings ...................... 5-34
Dual display .................................................. 2-3
During a call ................................................. 4-6
E
Editing route .............................................. 6-36
Editing stored information .................... 6-48
Editing user settings ................................ 5-31
F
Finding address ......................................... 6-18
Finding points of interest ....................... 6-18
Fully customizable
digital environment .................................. 5-31
Functions disabled while driving .......... 2-20
G
Giving voice commands ............................. 7-2
H
Hands-free text messaging assistant ... 4-7
Index
9-1