service JEEP COMPASS 2017 2.G Manual Online

NOTE:
•The emergency number dialed is based on the country
where the vehicle is purchased (911 for the U.S. and
Canada and 060 for Mexico). The number dialed may
not be applicable with the available mobile service and
area.
• If supported, this number may be programmable on
some systems. To do this, push the Phone
button and
say “Setup,” followed by “Emergency.”
• The Uconnect Phone does slightly lower your chances of
successfully making a phone call as to that for the
mobile phone directly.
WARNING!
To use your Uconnect Phone System in an emergency,
your mobile phone must be:
•Turned on.
• Paired to the Uconnect System.
• Have network coverage.
Roadside Assistance/Towing Assistance
If you need roadside assistance:
• Push the Phone
button to begin.
•After the “Ready” prompt and the following beep, say
“Towing Assistance.”
NOTE: You should program the desired Towing Assistance
phone number using the Voice Command system. To do
this, push the Phone
button and say “Setup,” fol-
lowed by “Towing Assistance.” When prompted say
1-800-521-2779 for U.S./Canada, say 55-14-3454 for
Mexico City and 1-800-712-3040 for outside Mexico City
in Mexico.
Paging
To learn how to page, refer to “Working with Automated
Systems.” Paging works properly except for pagers of
certain companies, which time out a little too soon to work
properly with the Uconnect Phone.
Voice Mail Calling
To learn how to access your voice mail, refer to “Working
with Automated Systems.”
Working with Automated Systems
This method is used in instances where one generally has
to press numbers on the mobile phone keypad while
navigating through an automated telephone system.
382 MULTIMEDIA

You can use your Uconnect Phone to access a voice mail
system or an automated service, such as a paging service or
automated customer service line. Some services require
immediate response selection. In some instances, that may
be too quick for use of the Uconnect Phone.
When calling a number with your Uconnect Phone that
normally requires you to enter in a touch-tone sequence on
your mobile phone keypad, you can push the Voice Com-
mand
button and say the sequence you wish to enter,
followed by the word “Send.” For example, if required
to enter your PIN followed with a pound, ( 3746#),you
can push the Voice Command
button and say, “3 7 4
6 # Send.” Saying a number, or sequence of numbers,
followed by “Send,” is also to be used for navigating
through an automated customer service center menu
structure, and to leave a number on a pager.
You can also send stored Uconnect Phonebook entries as
tones for fast and easy access to voice mail and pager
entries. To use this feature, dial the number you wish to call
and then push the Voice Command
button and say,
“Send.” The system will prompt you to enter the name
or number and say the name of the phonebook entry
you wish to send. The Uconnect Phone will then send the corresponding phone number associated with the
phonebook entry, as tones over the phone.
NOTE:
•
You may not hear all of the tones due to mobile phone
network configurations. This is normal.
• Some paging and voice mail systems have system time
out settings that are too short and may not allow the use
of this feature.
Barge In – Overriding Prompts
The “Voice Command” button can be used when you wish
to skip part of a prompt and issue your voice command
immediately. For example, if a prompt is asking “Would
you like to pair a phone, clear a...,” you could push the
Voice Command
button and say, “Pair a Phone” to
select that option without having to listen to the rest of
the voice prompt.
Turning Confirmation Prompts On/Off
Turning confirmation prompts off will stop the system
from confirming your choices (e.g., the Uconnect Phone
will not repeat a phone number before you dial it).
10
MULTIMEDIA 383

4. Do not use solvents such as benzene, thinner, cleaners,or anti-static sprays.
5. Store the disc in its case after playing.
6. Do not expose the disc to direct sunlight.
7. Do not store the disc where temperatures may become too high.
NOTE: If you experience difficulty in playing a particular
disc, it may be damaged (e.g., scratched, reflective coating
removed, a hair, moisture or dew on the disc) oversized, or
have protection encoding. Try a known good disc before
considering disc player service.
10
MULTIMEDIA 403

CUSTOMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ........................406
▫ Prepare For The Appointment ..............406
▫ Prepare A List ........................ .406
▫ Be Reasonable With Requests ..............406
 IF YOU NEED ASSISTANCE ................406
▫ FCA US LLC Customer Center .............407
▫ FCA Canada Inc. Customer Center ...........407
▫ In Mexico Contact ..................... .407
▫ Puerto Rico And U.S. Virgin Islands ..........407▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ....................407
▫ Service Contract .......................408
 WARRANTY INFORMATION ...............409
 MOPARPARTS .........................409
 REPORTING SAFETY DEFECTS .............409
▫ In The 50 United States And Washington, D.C. . .409
▫ In Canada ............................409
 PUBLICATION ORDER FORMS .............409
11

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have the
right papers with you. Take your warranty folder. All work
to be performed may not be covered by the warranty.
Discuss additional charges with the service manager. Keep
a maintenance log of your vehicle’s service history. This
can often provide a clue to the current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident or
work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with the
service advisor and list the items in order of priority. At
many authorized dealers, you may obtain a rental vehicle
at a minimal daily charge. If you need a rental, it is
advisable to make these arrangements when you call for an
appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer. We
strongly recommend that you take the vehicle to an autho-
rized dealer. They know your vehicle the best, and are most
concerned that you get prompt and high quality service.
The manufacturer’s authorized dealer have the facilities,
factory-trained technicians, special tools, and the latest
information to ensure the vehicle is fixed correctly and in a
timely manner.
This is why you should always talk to an authorized dealer
service manager first. Most matters can be resolved with
this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the concern,
you may contact the manufacturer’s customer center.
406 CUSTOMER ASSISTANCE

Any communication to the manufacturer’s customer center
should include the following information:
•Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 247-9753
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109 Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommunica-
tion Devices for the Deaf) equipment at its customer center.
Any hearing or speech impaired customer, who has access
to a TDD or a conventional teletypewriter (TTY) in the
United States, can communicate with the manufacturer by
dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered by
11
CUSTOMER ASSISTANCE 407

Bell Canada. For TTY teletypewriter users, dial 711 and for
Voice callers, dial 1-800-855-0511 to connect with a Bell
Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle to
help protect you from the high cost of unexpected repairs
after the manufacturer’s New Vehicle Limited Warranty
expires. The manufacturer stands behind only the manu-
facturer’s service contracts. If you purchased a manufac-
turer’s service contract, you will receive Plan Provisions
and an Owner Identification Card in the mail within three
weeks of the vehicle delivery date. If you have any
questions about the service contract, call the manufactur-
er’s Service Contract National Customer Hotline at 1-800-
521-9922 (Canadian residents, call (800) 465-2001 English /
(800) 387-9983 French).
The manufacturer will not stand behind any service con-
tract that is not the manufacturer’s service contract. It is not
responsible for any service contract other than the manu-
facturer’s service contract. If you purchased a service
contract that is not a manufacturer’s service contract, and
you require service after the manufacturer’s New VehicleLimited Warranty expires, please refer to the contract
documents, and contact the person listed in those docu-
ments.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer has
also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm. In addition, certain fluids con-
tained in vehicles and certain products of component
wear contain, or emit, chemicals known to the State of
California to cause cancer and birth defects, or other
reproductive harm.
408 CUSTOMER ASSISTANCE

WARRANTY INFORMATION
See the Warranty Information Booklet, located in the
owners information kit, for the terms and provisions of
FCA US LLC warranties applicable to this vehicle and
market.
MOPAR PARTS
MOPAR fluids, lubricants, parts, and accessories are avail-
able from an authorized dealer. They are recommended for
your vehicle in order to help keep the vehicle operating at
its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should imme-
diately inform the National Highway Traffic Safety Admin-
istration (NHTSA) in addition to notifying FCA US LLC.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in a
group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized dealer
or FCA US LLC.To contact NHTSA, you may call the Vehicle Safety Hotline
toll free at 1-888-327-4236 (TTY: 1-800-424-9153); or go to
http://www.safercar.gov; or write to: Administrator,
NHTSA, 1200 New Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can also obtain other infor-
mation about motor vehicle safety from http://
www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department immedi-
ately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Master-
card, American Express, and Discover orders are accepted.
If you prefer mailing your payment, please call for an order
form.
NOTE:
A street address is required when ordering manu-
als (no P.O. Boxes).11
CUSTOMER ASSISTANCE 409

Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing FCA US LLC vehicles. A
complete working knowledge of the vehicle, system,
and/or components is written in straightforward language
with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and fea-
tures. They show exactly how to find and correct problems
the first time, using step-by-step troubleshooting and driv-
ability procedures, proven diagnostic tests and a complete
list of all tools and equipment.Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to acquaint
you with specific FCA US LLC vehicles. Included are
starting, operating, emergency and maintenance proce-
dures as well as specifications, capabilities and safety tips.
Call toll free at:
•
1-800-890-4038 (U.S.)
• 1-800-387-1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
410 CUSTOMER ASSISTANCE

Child RestraintsBooster Seats ............................178
Child Restraints ........................ .174
Child Seat Installation .....................188
How To Stow An Unused ALR Seat Belt ........186
Infants And Child Restraints ................177
Lower Anchors And Tethers For Children .......181
Older Children And Child Restraints ...........177
Seating Positions ........................ .180
Child Safety Locks ..........................32
Clean Air Gasoline ........................ .335
Cleaning Wheels ............................... .322
Climate Control ............................55
Clock ............................... .345, 353
Clutch ................................. .299
Clutch Fluid ............................. .299
Coin Holder ...............................85
Cold Weather Operation ..................... .198
Compact Disc (CD) Maintenance ................402
Compact Spare Tire ........................ .320
Compass .................................109
Compass Calibration ........................108
Compass Variance ..........................108 Connector
UCI ..................................366
Universal Consumer Interface (UCI) ...........366
Console ..................................85
Contract, Service .......................... .408
Coolant (Antifreeze) ........................ .339
Coolant Pressure Cap (Radiator Cap) .............297
Cooling System ........................ .286, 294
Adding Coolant (Antifreeze) .................296
Coolant Level ....................287, 295, 298
Disposal Of Used Coolant ..................298
Drain, Flush, And Refill ....................295
Inspection ............................. .298
Points To Remember ..................... .298
Pressur e

Cap ............................297
Radiator Cap .......................... .297
Selection Of Coolant (Antifreeze) ..........295, 340
Corrosion Protection ........................326
Cupholders ...............................85
Customer Assistance ........................406
Dealer Service ............................ .287
Defroster, Windshield ........................192
Delay (Intermittent) Wipers ....................52
Diagnostic System, Onboard ...................125
414 INDEX