service JEEP GRAND CHEROKEE 2011 WK2 / 4.G Owner's Manual

EXTERIOR BULBS
LIGHT BULBS – ExteriorBulb Number
Tail, Stop, Turn Lamp 3057
Liftgate Backup Lamps 921 (W16W)
Center High-Mounted Stop Lamp (CHMSL) LED (*)
Fog Lamp – If Equipped PSX24W
Front Park/Turn Signal T20
Front Side Marker, License Lamp W5W
Headlamp – High Intensity Discharge (HID) Service at Authorized Dealer (**)
Headlamp – Low Beam H11
Headlamp – High Beam 9005
* CHMSL is not serviceable. It is a LED lamp. To replace the LED, the entire CHMSL
assembly must be replaced.
** The headlamps are a type of high-voltage discharge tube. High voltage can remain in
the circuit even with the headlamp switch off and the Key Fob removed. Because of this,
you should not attempt to service a headlamp bulb yourself. If a headlamp bulb fails, take
your vehicle to an authorized dealer for service.
MAINTAINING YOUR VEHICLE
88

CHRYSLER GROUP LLC
CUSTOMER CENTER
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: 1–877–426–5337
CHRYSLER CANADA
INC. CUSTOMER
CENTER
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: 1–800–465–2001 (English)
Phone: 1–800–387–9983 (French)
ASSISTANCE FOR THE
HEARING IMPAIRED
• To assist customers who have hearingdifficulties, the manufacturer has
installed special TDD
(Telecommunication Devices for the
Deaf) equipment at its customer center.
Any hearing or speech impaired
customer, who has access to a TDD or
a conventional teletypewriter (TTY) in
the United States, can communicate
with the manufacturer by dialing
1–800–380–CHRY. Canadian
residents with hearing difficulties that
require assistance can use the special
needs relay service offered by Bell
Canada. For TTY teletypewriter users,
dial 711 and for Voice callers, dial
1–800–855–0511 to connect with a
Bell Relay Service operator.
WARNING!
Engine exhaust, some of its
constituents, and certain vehicle
components contain, or emit,
chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm. In
addition, certain fluids contained in
vehicles and certain products of
component wear contain, or emit,
chemicals known to the State of
California to cause cancer and birth
defects, or other reproductive harm.
PUBLICATIONS
ORDERING
•If you are the first registered
retail owner of your vehicle,
you may obtain one free printed copy
of the Owner's Manual, Warranty
Booklet or Radio Manuals on your
DVD by calling 1–877–426–5337
(U.S.) or 1–800–387–1143 (Canada)
or by contacting your dealer.
• Replacement User Guide kits or DVDs or, if you prefer, additional printed
copies of the Owner's Manual,
Warranty Booklet or Radio Manuals
may be purchased by visiting
www.techauthority.com or by calling
1–800–890–4038 (U.S.) or
1–800–387–1143 (Canada). Visa,
Master Card, American Express and
Discover orders are accepted. If you
prefer mailing your order, please call
the above numbers for an order form.
NOTE: A street address is required when
ordering manuals (no P.O. Boxes).
NOTE:
• The Owner's Manual and User Guide electronic files are also available on the
Chrysler, Jeep, Ram Truck and Dodge
websites.
• Click on the "For Owners" tab, select "Owner/Service Manuals", then select
your desired model year and vehicle
from the drop-down lists.
CONSUMER ASSISTANCE
89

REPORTING SAFETY
DEFECTS IN THE 50
UNITED STATES AND
WASHINGTON, D.C.
• If you believe that your vehicle has adefect that could cause a collision or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying the
manufacturer.
• If NHTSA receives similar complaints, it may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a
recall and remedy campaign.
However, NHTSA cannot become
involved in individual problems
between you, your authorized dealer,
and the manufacturer.
• To contact NHTSA, you may either call the Auto Safety Hotline toll free at
1–888–327–4236 (TTY: 1–800–424–
9153), or go to http://
www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
• French Canadian customers who wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
http://www.tc.gc.ca/securiteroutiere/
CONSUMER ASSISTANCE
90