service KIA CADENZA 2020 Warranty and Consumer Information Guide

62
IMPORTANT : IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER THE STATE’S LEMON
L AW TO REPLACEMENT OF IT OR A REFUND OF ITS PURCHASE PRICE OR YOUR LEASE PAYMENTS.
HOWEVER, TO BE ENTITLED TO A REFUND OR REPLACEMENT, YOU MUST FIRST NOTIFY THE
MANUFACTURER, ITS AGENT, OR ITS AUTHORIZED DEALER OF THE PROBLEM IN WRITING AND
GIVE THEM AN OPPORTUNITY TO REPAIR THE VEHICLE.
YOU ALSO HAVE A RIGHT TO SUBMIT YOUR CASE TO THE CONSUMER ARBITRATION PROGRAM
WHICH THE MANUFACTURER MUST OFFER IN THIS STATE.
Should you seek a replacement or repurchase undue the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal
Programs, Inc.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF IDAHO
Idaho Consumer Notice
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63
Illinois Consumer Notice
If after a reasonable number of repair attempts, the new motor vehicle you purchased does not conform to Kia’s
express warranty, under the Illinois New Vehicle Buyer Protection Act you may be entitled to a new (or comparable)
replacement vehicle or, upon return of the car, to a refund of the full purchase price including all collateral charges, less
an allowance for your actual use. It is presumed that a reasonable number of rep\
air attempts have been made if, during
one (1) year following delivery or 12,000 miles of use, whichever occurs first, there have been four or more
unsuccessful attempts to repair the same nonconformity, or the vehicle has been out of service for repair of
nonconformities for a total of thirty (30) or more business days.
In order to exercise these legal rights, you must first:
1) Notify Kia at the address below, by mail, of the problem with your vehicle,
2) Provide Kia with an opportunity to repair your vehicle, and
3) use BBB AUTO LINE prior to initiating court action. BBB AUTO LINE, is a third-party arbitration service
administered by the BBB National Programs, Inc. However, if you are dissatisfied with the decision reached
in the infomal dispute settlement procedure or the results of such a dec\
ision, you may bring a civil action to
enforce your right under the New Vehicle Buyer Protection Act.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ILLINOIS
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64Indiana Consumer Notice
IMPORTANT : If this vehicle is defective, you may be entitled under state law to a replacement or refund.
NOTICE
INDIANA LAW REQUIRES YOU TO USE A CERTIFIED ARBITRATION PROGRAM BEFORE SUING THE
MANUFACTURER OVER NEW CAR WARRANTY DISPUTES.
FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM MAINTAINING A LAWSUIT UNDER
IC 24-5-13-19.
Should you seek a replacement or refund under the Indiana Lemon Law, you must use the BBB AUTOLINE prior to
initiating court action.
BBB AUTOLINE is a third-party complaint resolution service administrated by the\
Coucil of Better Business Bureaus.
For additional information about the BBB AUTOLINE, review Pages 41-43 on this book or contact Kia at the address
or toll-free number indicated below;
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF INDIANA
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65
Iowa Consumer Notice
“THE PURCHASER OR LESSEE OF THIS VEHICLE IS PROTECTED UNDER THE WARRANTY
PROVISIONS OF 1991 IOWA ACTS HOUSE FILE, 566, COMMONLY REFERRED TO AS THE “LEMON LAW”
IF THIS VEHICLE FAILS TO CONFORM TO THE MANUFACTURER’S EXPRESS WARRANTY DURING
THE TERM OF THE WARRANTY, THE FIRST TWO YEARS OF OWNERSHIP OR THE FIRST 24,000 MILES,
WHICHEVER EXPIRES FIRST, AND THE NONCONFORMITY SUBSTANTIALLY IMPAIRS THE VEHICLE,
YOU MAY QUALIFY FOR A REFUND OR REPLACEMENT OF THIS VEHICLE. CONTACT THE
MANUFACTURER OF THE VEHICLE IF YOU BELIEVE THE VEHICLE FAILS TO CONFORM TO THE
MANUFACTURER’S EXPRESS WARRANTY. FOR FURTHER INFORMATION REGARDING YOUR RIGHTS
AND OBLIGATIONS UNDER LEMON LAW, CONTACT THE CONSUMER PROTECTION DIVISION OF THE
IOWA ATTORNEY GENERAL’S OFFICE AT: CONSUMER PROTECTION DIVISION, HOOVER STATE
OFFICE BUILDING, DES MOINES, IOWA 50319 OR CALL (515) 281-5926.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. Should you seek a repurchase or repla\
cement under your state “Lemon Law”, you
must use BBB AUTO LINE prior to initiating any court action. For additional information about BBB AUTO LINE,
review Pages 41-43 of this book or contact Kia at the address or toll free numbe\
r indicated on page 66.
In addition, in order to seek remedies under your state “Lemon Law” you must first:
1) Notify Kia at the address below, by certified mail or registered mail or overnight service of the problem with
your vehicle, and
2) Provide Kia and opportunity to repair your vehicle
NOTICE TO CONSUMERS STATE OF IOWA
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Kansas Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the “Lemon Law”, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state “\
Lemon Law”, you need not use BBB
AUTO LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first notify Kia at the address below, by
written notice, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KANSAS
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68Kentucky Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle
after a reasonable number of repair attempts or the vehicle has been out of service for a specified number of days,
you may be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal
Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB
AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address
or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below,
by mail, of the problem with your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia
dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF KENTUCKY
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Louisiana Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB National Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF LOUISIANA
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70Maine Consumer Notice
LEMON LAW INFORMATION: IF YOU HAVE SERIOUS PROBLEMS WITH THIS VEHICLE. The Maine “Lemon
Law” (10 M.R.S.A. Sec’s. 1161-1169) provides free Attorney General arbitration for consumer buyers or lessees whose motor
vehicle (including motorcycles and motorized RVs) is seriously defective.
UNDER THE MAINE LEMON LAW, YOU MAY HAVE A RIGHT TO A REFUND OR REPLACEMENT OF THE
VEHICLE IF THE FOLLOWING APPLIES:
1) There is an unrepaired defect or combination of defects which substantially impairs the use, safety, or value of the vehicle,
AND
2) This unrepaired defect was reported to the dealer or manufacturer:
A. during the manufacturer’s express warranty; and
B. within the 3 year period following the delivery date of the vehicle to the original purchaser or lessee; and
C. during the first 18,000 miles of operation; and
3) This defect still exists or has recurred after:
A. 3 or more repair attempts for the same defect; or
B. 1 or more repair attempt for the serious failure of either the braking or steering system; or
C. Being out of service for a cumulative total of 15 or more business days (for one or more defects); and
D. The manufacturer had been given in writing a 7 day Final Opportunity To Repair.
FOR THIS VEHICLE YOU SHOULD NOTIFY THE MANUFACTURER OR ITS AUTHORIZED DEALER
OF THE DEFECTS AND THE RIGHT TO MAKE A FINAL REPAIR. Mail to:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-33-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MAINE
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71
The Attorney General state-run arbitration is different from any manufacturer-sponsored program to which you may
also be entitled. Under the state Lemon Law program, you will receive a free hearing before a neutral state Arbitrator
and a decision within 45 days of acceptance of your Lemon Law application. If your vehicle is declared a Lemon, the
manufacturer must refund your purchase price or replace the vehicle.
You must apply for state-run arbitration within 3 years after delivery to the original consumer and within the term of
the manufacturer’s warranty.
THIS SHEET PROVIDES ONLY A SUMMARY OF THE MAINE LEMON LAW
To request arbitration or to get further information, contact:
The Attorney General’s Lemon Law Arbitration Program
Consumer & Antitrust Division
6 State House Station
Augusta, ME 04333
(207) 626-8848 or (800) 436-2131(Option 3)
Should you seek a replacement or repurchase of your vehicle under the Maine Lemon Law, you must first resort to
BBB AUTO LINE or arbitration through the state-run program prior to initiating \
court action. BBB AUTO LINE is a
third-party arbitration service administered by the BBB National Program\
s, Inc. However, if you choose to seek other
remedies that are not under the Maine Lemon Law, you need not use BBB AUTO LINE, review Pages 41-43 of this
book or contact Kia at the address or toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
Maine Consumer Notice
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72Maryland Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
In order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by certified mail, return receipt requested, of the problem with your vehicle,
as required by law; and
2) Provide Kia an opportunity to cure the nonconformity, defect or condition.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 41-43 of this
book or contact Kia at the address or toll-free number indicated below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF MARYLAND
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