service KIA CADENZA 2020 Warranty and Consumer Information Guide

15
Anti-Perforation Limited Warranty
• Any perforation due to corrosion of the Kia Vehicle
caused in whole or in part by a failure to maintain
the Kia Vehicle in accordance with the procedures
specified in paragraph 3. “Your Responsibilities”
3. Your Responsibilities
Inspect the body sheet metal panels of your Kia Vehicle
on a regular basis (at least monthly) to detect any chips
or scratches in the paint or protective coating and to
repair them immediately.
Special care should be taken to protect your Kia Vehicle
from corrosion under the following conditions:
• If you drive on salted roads, or if you drive near the
ocean, flush the underbody as needed, and at least
weekly with clean unsalted water.
• It is important to keep the drain holes in the lower
edges of the body clear.
• If your Kia Vehicle is damaged due to an accident or
any event which may cause damage to the paint,
have your Kia Vehicle repaired as soon as possible.
• If you carry special cargo, such as chemicals,
fertilizers, deicing salt, or other corrosive substances,
be sure that such materials are well packaged and
sealed. Any leakage of such materials will void this
warranty where the leakage has occurred.
• If you drive frequently on gravel roads, we
recommend that you install stone guards behind
each wheel.
4. To Get Warranty Service
You must take your Kia Vehicle, along with this
manual, to any Authorized Kia Dealer in the United
States during its normal service hours.
If you have any questions or need assistance regarding
this warranty, refer to the “When You Need to Talk to
Kia” starting on Page 39.
5. Limited Liability
Liability under this warranty is limited solely to the
repair or replacement of factory installed parts that fails
to function properly. Such repair or replacement shall be
carried out by an Authorized Kia Dealer at its place of
business. This warranty does not include any other
expense, including but not limited to those for any
replacement transportation or for the loss of use of your
Kia vehicle.
6. Other Terms
The “Other Terms” stated on page 12 in the New
Vehicle Limited Warranty section of this manual also
apply to this warranty.
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17
Federal
Emission Control Warranty
Vehicles Equipped with a California Certified
Emission Control System and registered or normally
operated in the State of California or any other
state* that adopts California emission warranty
provision are also entitled to the California Emission
Warranty. (See Page 24 of this Manual).
*
California, Connecticut, Delaware, Maine,
Maryland, Massachusetts, New Jersey, New York,
Oregon, Pennsylvania, Rhode Island, Vermont or
Washington.
Kia Motors America, Inc. warrants to the ultimate
purchaser, and each subsequent purchaser, that your Kia
Vehicle is (1) designed, built, and equipped so as to
conform at the time of sale with the applicable regulations
of the United States Environmental Protection Agency
(the “EPA”), and (2) free from defects in materials and
workmanship which would cause it to fail to conform
with the applicable regulations for a period of vehicle
operation that does not exceed 24 months or 24,000 miles,
whichever occurs first, if the failed Emission Warranty
Part is listed in the 24 Month/24,000 Mile Emission
Warranty Parts List at the end of this Federal Emission
Control Warranty or for a period of vehicle operation that
does not exceed 96 months or 80,000 miles, whichever
occurs first, if the failed Emission Warranty Part is listed
in the 96 Month/80,000 Mile Emission Warranty Parts
List at the end of this Federal Emission Control Warranty.
The applicable warranty period shall begin on either the
date the Kia Vehicle is sold to the first retail owner, or on
the date the Kia Vehicle is first placed in service (for
example if used as a demonstrator, lease, or company car),
whichever is earlier. If there should be such defects within
this period, Kia will, at its option, repair or replace them
with new or remanufactured parts, free of charge at an
Authorized Kia Dealer in the United States and the
liability of Kia under this warranty is solely limited to
such repair or replacement.
This warranty does not apply to or include repair or
replacement required, not as a result of defects in
materials or workmanship of Kia but, as a result of such
factors as (i) accidents, (ii) misuses, (iii) lack of proper
maintenance, (iv) repairs improperly performed or
replacements improperly installed by any person other
than a Kia Dealer, (v) a replacement part or accessory not
conforming to the Kia specifications, or (vi) any of the
items listed under “What is Not Covered” in the New
Vehicle Limited Warranty on pages 9-11 and “Other Items
Not Covered by this Warranty” on Page 22 of this manual.
Emission Defect Warranty
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19
Federal
Emission Control Warranty
Important Notice:
This warranty has been prepared in accordance with
certain regulations promulgated by the EPA which
provide that a remedy will be available under this
warranty only when a vehicle fails an EPA approved
emission short test, generally under circumstances which
subject the Owner to a penalty under local, state or
federal law because of such failure. As of the date of the
printing of this warranty, many states did not have
vehicle inspection programs for testing vehicles for
conformity with such short test and had not enacted laws
subjecting vehicle Owners to such penalties. Therefore,
it is possible that in many states or local areas no remedy
will be available under this warranty as a matter of law.
1. Warranty
Pursuant to Section 207 (b) of the Clean Air Act,
Kia warrants to each Owner that if:
(a) The Kia Vehicle is maintained and operated in
accordance with the Written Maintenance
Instructions; and
(b) The Kia Vehicle fails to conform at any time
during the term of this warranty to the
applicable emission standards of the EPA, as
judged by an emission test approved by the
EPA; and
(c) Such nonconformity results or will result in the
Owner having to bear any penalty or other
sanction (including the denial of the right to use
the Kia Vehicle) under local, state or Federal
law, Kia shall remedy the nonconformity at no
cost to Owner except that if the Kia Vehicle has
been in operation for more than 24,000 miles or
24 months since the date of retail delivery or
first use of the Kia Vehicle, Kia shall be
required to remedy the nonconformity only if it
results from the failure of an Emission
Warranty Part listed on the 96 Month/80,000
Mile Emission Warranty Parts List.
2. Term of Warranty
This warranty shall commence on either the date the
Kia Vehicle is sold to the first retail delivery or owner,
or on the date the Kia Vehicle is first placed in service
(for example, a demonstrator, lease, or company car
use), whichever is earlier. This warranty shall be
effective for a period 2 years or 24,000 miles
Emission Performance Warranty
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20
from such date, whichever occurs first, except that if
the failure to conform to applicable emission
standards results from the failure of a part listed on
the 96 Month/80,000 Mile Emission Warranty Parts
List at the end of this Federal Emission Control
Warranty, this warranty shall be effective for a
period of vehicle operation that does not exceed 96
months or 80,000 miles, whichever occurs first.
3. Owner’s Warranty Responsibilities
Each Owner is required to comply with the Written
Maintenance Instructions and a claim under this
warranty may be denied on the basis of
noncompliance by the Owner with such instructions.
If and when it is considered that the vehicle’s
nonconformity with the applicable emission
standards has resulted from the Owner’s
noncompliance with those Written Maintenance
Instructions which the manufacturer considers
necessary for the vehicle to meet the standards, the
Owner may be required to submit evidence of such
compliance, and therefore, receipts and other
documents covering the performance of scheduled
Maintenance Service and proper use in accordance
with the Written Maintenance Instructions,
including but not limited to validated Scheduled
Maintenance Record of this manual, should be
retained by the Owner and should be transferred to
each subsequent Owner of the Kia Vehicle.
4. Use of Kia Genuine Parts
The Kia Vehicle is designed, built and tested using
Kia Genuine Parts so that the Kia Vehicle is able to
perform in conformity with EPA regulations as
provided by this warranty. Accordingly, it is
recommended that any replacement parts used for
maintenance, repair or replacement of the Kia
Vehicle be Kia Genuine Parts, or parts equivalent to
those with which the Kia Vehicle or its engine was
originally equipped.
5. Use of Non-Kia Parts
Owner may elect to use Certified Parts other than
Kia Genuine Parts in the performance of any
maintenance or repairs and such use in itself will not
invalidate this warranty. However, use of other than
Kia Genuine Parts may cause Kia to deny an
Emission Performance Warranty claim if the
Certified Part used is either defective in materials or
workmanship or not equivalent from an emission
standpoint to Kia Genuine Parts.
Federal Emission Control Warranty
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22
10. Other Items Not Covered by This Warranty
In addition to the above provisions, this warranty
does not cover the following:
(a) Damage resulting from such factors as
accidents, acts of nature or events beyond the
control of Kia.
(b) Any economic loss, incidental, special,
consequential, or exemplary damages (whether
in contract or tort), including, but not limited to,
loss of time, inconvenience, loss of use of the
Kia Vehicle, cost of transporting the Kia Vehicle
to an Authorized Kia Dealer or other repair
establishment for repair or service, lodging, car
rentals, travel costs, loss of pay and any other
expenses or damages.
(c) Any repair of a Kia Vehicle on which the
odometer mileage has been altered or on which
the actual mileage cannot be readily determined.
(When replacing the speedometer, the
“Speedometer Replacement Record” on the
inside front cover must be filled in by an
Authorized Kia Dealer or any repair
establishment utilizing Certified Parts.)
This warranty is given in lieu of all other
express or implied warranties (except those set
forth separately in this manual) on the part of
Kia Motors America Inc. or the Authorized Kia
Dealer selling the Kia Vehicle. No dealer, or any
agent or employee thereof, or any other person,
is authorized to extend or enlarge this warranty.
This warranty is applicable to all the Kia
Vehicles certified for the 50 states, including the
State of California.
Federal Emission Control Warranty
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26CaliforniaEmission Control Warranty
Warranty Service
To obtain warranty service, return the vehicle to any
authorized Kia dealer. Service will be performed without
charge for diagnosis, parts and labor. In case of
emergency, see Emergency Service Instructions.
Exclusions
This warranty does not apply to failures caused by abuse,
tampering or lack of maintenance; or to any vehicle on
which the odometer mileage has been altered so that the
vehicle’s actual mileage cannot be determined.
STATEMENT OF OWNER’S RIGHTS AND
OBLIGATIONS
What Is Covered By The Warranty
If a vehicle fails a state Smog Check test during the
coverage period, Kia will repair the vehicle so that it will
pass a state Smog Check retest. The owner should take the
vehicle to any authorized dealer for Warranty repairs and
present a copy of the failed Smog Check test report to the
dealer. If the owner is not notified within 30 days that a
performance warranty claim is not valid then the
manufacture is required to repair the vehicle free of charge.
In addition, if a warranted part fails because of a defect,
Kia will repair or replace it at any authorized Kia dealer.
Any other parts damaged by the failure of a warranted
part will also be repaired or replaced. The repair and/or
replacement will be made at no charge to the owner for
parts, labor and diagnosis. For emergency situations, see
the instructions under Emergency Service.
How Long Does The Warranty Last
The warranty shall apply for 3 years or 50,000 miles,
whichever occurs first, except that those parts listed on the
warranted parts list are covered for 7 years or 70,000
miles, whichever first occurs. For 2020 SULEV(Super
Ultra Low Emission Vehicle) vehicle certified as partial
zero-emission vehicle(PZEV) only, all parts covered
under the PERFORMANCE WARRANTY and the
DEFECT WARRANTY, which are listed in this warranty
booklet on the Emission Warranty Parts List, are
warranted for 15 years or 150,000 miles, whichever
occurs first. Where parts are scheduled for replacement as
required maintenance, the warranty shall apply until the
first scheduled maintenance point listed in the Owner’s
Manual. This warranty begins on the date the vehicle is
delivered to the original purchaser or on the date the
vehicle is first placed in service, whichever occurs first.
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27
California
Emission Control Warranty
What The Owner Must Do
It is your responsibility to perform the required
maintenance and use the vehicle in accordance with
Kia’s written instructions. Warranty coverage will not be
denied solely because there is no record of maintenance.
However, failures caused by lack of required
maintenance are not covered by the warranty. To avoid
questions as to whether the vehicle maintenance has
been performed, Kia urges that you retain all receipts
and/or maintenance records indicating that service has
been performed on the vehicle and these documents
should be transferred to any subsequent owner of the
vehicle.
Service
MAINTENANCE SERVICE CAN BE PERFORMED
BY ANY QUALIFIED SERVICE OUTLET OR BY
THE OWNER. HOWEVER, EXCEPT IN AN
EMERGENCY SITUATION (SEE EMERGENCY
SERVICE), WARRANTY SERVICE MUST BE
PERFORMED BY AN AUTHORIZED KIA DEALER.
Parts
IT IS RECOMMENDED THAT ANY REPLACEMENT
PARTS USED FOR MAINTENANCE OR FOR THE
REPAIR OF EMISSIONS CONTROL SYSTEMS BE
NEW, KIA GENUINE PARTS. However, the warranty
obligations are not dependent upon the use of any
particular brand of replacement parts. The owner may
elect to use non-Kia parts for maintenance purposes. Use
of replacement parts which are not of equivalent quality
may impair the effectiveness of emissions control systems.
What Is Not Covered By Emission Warranty
Malfunctions in any part caused by misuse, alteration,
tampering, disconnection or improper or inadequate
maintenance.
Damage to catalytic converter due to use of leaded
gasoline.
Damage resulting from fire, accident, negligence, act of
God or other events beyond the control of Kia.
Maintenance replacement parts (such as spark plugs)
beyond the first scheduled replacement point.
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28CaliforniaEmission Control Warranty
Incidental or consequential damages such as loss of use
of the vehicle, loss of time, inconvenience, expense for
gasoline, telephone, travel or lodging.
Any vehicle on which the odometer mileage has been
altered so that actual vehicle mileage cannot readily be
determined. (When the Owner replaces the speedometer
or has it replaced by a repair facility, then the
“Speedometer Replacement Record” on the inside front
cover must be filled in by an Authorized Kia Dealer.)
Loss or damage to personal property, loss of revenue,
commercial loss or other matter not specifically
included.
Damage resulting from the use of a non-Kia part.
Emergency Service
If emergency Emission Control System Warranty service
is required and the owner is unable to readily locate an
authorized Kia dealer or if a warranted part is not
available within 30 days, then, repairs may be performed
at any available service establishment, or by the owner,
using any replacement part. Kia will reimburse the
owner for the owner’s expenses including diagnostic
charges for such emergency repair or replacement at
Kia’s suggested retail price for all warranted parts
replaced and labor charges based on Kia’s recommended
time allowance for the warranty repair and the
geographically appropriate hourly labor rate. Replaced
parts and copies of paid original receipts must be
available for presentation to Kia as a condition of
reimbursement for these emergency repairs. In addition,
the owner must provide Kia a detailed description
indicating why the situation was considered an
emergency and why an authorized Kia dealer was not
available. Additional information may be obtained by
calling 1-800-333-4Kia. A repair not being complete
within 30 days constitutes an emergency.
ATTACHED IS A LIST OF COMPONENTS
WARRANTED AGAINST DEFECTS IN MATERIAL
AND WORKMANSHIP FOR 7 YEARS OR 70,000
MILES ON VEHICLES/ENGINES AS NOTED.
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30Replacement Parts and Accessories Limited Warranty
Subject to the other terms and conditions of this limited
warranty manual, Kia Motors America, Inc. (“Kia”)
warrants that it will arrange for an Authorized Kia dealer
at locations of its choice to provide for the repair of your
vehicle if it fails to function properly during normal use.
Authorized service facilities will remedy such failures to
function properly at Kia’s expense, if you present your
vehicle to such a service facility during its normal
operating hours, provide sufficient information to permit
a proper identification and diagnosis of the failure to
function, and permit the facility adequate time to
perform the necessary repair. As this obligation is
subject to the terms, conditions and limitations of this
manual, you should refer to the manual to understand
which repairs and replacements are covered by this
warranty. When an Authorized Kia Dealer makes
necessary repairs pursuant to the warranty, it may do so
using parts that are new, repaired, remanufactured,
reconditioned, or otherwise authorized by Kia. These
parts will be covered by the terms and conditions of the
Replacement Parts and Accessories Limited Warranty. If
an Authorized Kia Dealer declines or fails to carry out a
proper repair or replacement covered by this limited
warranty without charge to you, Kia will (a) determine if
the repair or replacement requested by you is covered by
Replacement Parts and Accessories Limited Warranty
and, if so, (b) obtain cooperation from an Authorized Kia
Dealer to conduct such repair or replacement without
charge to you. However, Kia’s obligation to do (a) and
(b) requires you to contact the Kia Consumer Assistance
Center and provide all materials needed by them to carry
out those obligations to you. The Center can be
contacted at the address or phone number provided in
the Kia Owner Satisfaction and Assistance Section of
this manual, or can also be found at the Kia website at
http://www.kia.com.
This warranty covers Kia Genuine new or
remanufactured replacement parts and Kia Accessories
supplied from Kia Motors America, Inc. and sold by an
Authorized Kia Dealer. This includes Kia Accessories
installed by an Authorized Kia Dealer or Kia Motors
America, Inc. prior to the retail delivery of a new Kia
Vehicle.
If a covered replacement part or accessory was installed
by anyone other than an Authorized Kia Dealer, the
replacement part or accessory will be repaired or
Replacement Parts and Accessories Limited Warranty
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32Replacement Parts and Accessories Limited Warranty
• Accessories
A Kia Genuine accessory installed by Kia or an
Authorized Kia Dealer on a new vehicle at the
time of, or prior to the vehicle’s date of delivery
to the original retail purchaser, or the date the
vehicle is first put into service, is covered under
the New Vehicle Limited Warranty and is limited
to 60 months from the date of original retail
delivery date of first use, or 60,000 miles,
whichever occurs first.
A Kia Genuine accessory installed by an
Authorized Kia Dealer after the vehicle was
delivered to the original retail purchaser or first
put into service shall be warranted for the greater
(1)the duration of the New Vehicle Limited
Warranty or (2)12 months or 12,000 miles from
the date of purchase or installation.
Kia Genuine AM/FM Radios, satellite radios,
CD players or other audio equipment purchased
after the vehicle is first put into service are
covered for 12 months/unlimited miles.
A Kia Genuine Air Conditioning System
installed by an Authorized Kia Dealer after the
vehicle is first put into service is covered for 12
months/12,000 miles, whichever comes first, or
the remainder of the New Vehicle Limited
Warranty, whichever is greater, from the date of
installation. A Kia Genuine Air Conditioning
System purchased over the counter is warranted
for 12 months/unlimited miles.
What Is Not Covered
• Damage or corrosion due to such factors as
accidents, negligence, improper repairs or
adjustments, misuse, alterations or collision.
• Damage or surface corrosion from environment
such as acid rain, airborne fallout (chemicals, tree
sap), stones, salt, road hazards, hail, wind storm,
lightning, floods and other acts of God.
• Normal wear, tear or deterioration such as
discoloration, fading, deformation, etc.
• Air conditioner refrigerant charge after the first
12 months, unless replenished as part of a
warranty repair.
• Replacement parts or accessories installed on a
Kia Vehicle in which the odometer has been
altered, or on which the actual mileage cannot be
readily determined.
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