66New Hampshire Consumer Notice
The New Hampshire New Motor Vehicle Arbitration Law, RSA 357-D, applies to new motor vehicles sold or leased
(for two or more years) in the State of New Hampshire. A new motor vehicle is defined as a passenger vehicle,
motorcycle, or truck with a gross vehicle weight not exceeding 11,000 pounds.
If, during the express warranty period, you discover a defect which substantially impairs the use, market value, or
safety or this vehicle, and it has not been successfully repaired after three repair att\
empts by the manufacturer, its agent,
or an authorized dealer, or it has been out of service by reason of repair of one or more nonconformities, defects, or
conditions for a cumulative total of thirty business days, you may be entitled to apply for a comparable replacement \
or
a refund of purchase price plus incidental damages less a reasonable all\
owance for use.
In order for a repair attempt to qualify, you must obtain a written repair order. Neither the manufacturer nor any agent
of the manufacturer (including the dealership service) may refuse to provide you with a written repair order at your
request.
The vehicle is deemed to be out of service if it is in for repair for a major\
ity of the day.
You cannot use the New Motor Vehicle Arbitration Law if you elect to use the manufacturer’s dispute settlement
mechanism.
You may not use the New Motor Vehicle Arbitration Law if you have stopped making payments on any lease or
financing agreement because of the vehicle’s condition.
The New Hampshire Motor Vehicle Arbitration Program includes other eligibility requirements which\
you must meet
to qualify.
NOTICE TO CONSUMERS
STATE OF NEW HAMPSHIRE MOTOR VEHICLE ARBITRATION BOARD
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