service KIA NIRO PHEV 2023 Warranty and Consumer Information Guide

45
Alabama Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle. Should you
seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lem\
on Law, you need not use BBB AUTO
LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below, by certified mail, by providing a written statement that describes the subject
motor vehicle, the problems with your vehicle, and describes all previous attempts to correct the problems by
identifying the person, firm, or corporation who made such attempt and the time each attempt was made, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P.O. Box 52410
Irvine CA 926l9-2410
l-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALABAMA
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46Alaska Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered
by the BBB National Programs, Inc.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) Notify Kia at the address below and its dealer, by certified mail, of the problem with your vehicle before 60
days have elapsed after the expiration of the express warranty or the one-year period after the date of delivery
of the motor vehicle to the original owner, whichever occurs first, and
2) Provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ALASKA
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47
Arizona Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies under your state Lemon Law and remedies which are not created by the
Magnuson-Moss Warranty Act, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF ARIZONA
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50California Consumer Notice
3. California Civil Code Section 1793.2(d) requires that, if Kia or its representative is unable to repair a new motor
vehicle to conform to the vehicle’s applicable express warranty after a reasonable number of attempts, Kia may be
required to replace or repurchase the vehicle. California Civil Code Section 1793.22(b) creates a presumption that
Kia has had a reasonable number of attempts to conform the vehicle to its applicable express warranties if, within 18
months from delivery to the buyer or 18,000 miles on the vehicle’s odometer, whichever occurs first, one or more of
the following occurs:
• The same nonconformity [a failure to conform to the written warranty that substantially impairs the use, value or
safety of the vehicle] results in a condition that is likely to cause death or serious bodily injury if the vehicle is
driven AND the nonconformity has been subject to repair two or more times by Kia or its agents AND the buyer or
lessee has directly notified KIA of the need for the repair of the nonconformity; OR
• The same nonconformity has been subject to repair 4 or more times by Kia or its agents AND the buyer has notified
Kia of the need for the repair of the nonconformity; OR
• The vehicle is out of service by reason of repair of nonconformities by Kia or its agents for a cumulative total of
more than 30 calendar days after delivery of the vehicle to the buyer.
Notice as required above must be sent to:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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52Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the BBB Nati\
onal Programs, Inc.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or toll-
free number indicated on this page.
In order to seek enforcement of rights and remedies, including use of pr\
esumption of a reasonable number of repair
attempts under your state Lemon Law, you must first:
1) Notify Kia in writing at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia an opportunity to repair your vehicle.
A notification form has been provided to assist you on the next page.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF COLORADO
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53
Colorado Consumer Notice
Kia America, Inc. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia America, Inc., by certified mail at the address above is required in
order for the consumer to obtain remedies under the Colorado Lemon Law.
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55
Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable
number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the
provisions of your state “Lemon Law” or other applicable laws to a replacement or repurchase of the vehicle and/or other relief.
IN ORDER TO SEEK REMEDIES UNDER YOUR STATE LEMON LAW, YOU MUST FIRST:
1) NOTIFY KIA AT THE ADDRESS BELOW, IN WRITING, OF THE PROBLEM WITH YOUR VEHICLE AS REQUIRED
BY LAW; AND
2) Provide Kia opportunities to cure the nonconformity, defect, or condition.
Pursuant to Conn. Gen. Stat. § 42-179(e) of your state “Lemon La\
w”, no claim shall be made under this section unless at least one
attempt to repair a nonconformity has been made by Kia, its agent or authorized dealer; or unless Kia, its agent or an authorized
dealer has refused to attempt to repair such nonconformity.
The Connecticut Department of Consumer Protection provides an independent arbitration procedure for the settlement of warranty
disputes between consumers and manufacturers. Information regarding the independent arbitration procedure may be obtained
from the Connecticut Department of Consumer Protection, Motor Vehicle Dispute Settlement Program, 165 Capitol Avenue,
Hartford, CT 06106 or by calling the Connecticut Department of Consumer \
Protection at 1-800-538-CARS.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the
BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia
at the address or toll-free number below.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia
at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT
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56Delaware Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or a repurchase of the vehicle.
Certain presumptions contained within your state “Lemon Law” shall not apply against Kia unless Kia has received
prior direct written notification from or on behalf of the consumer and has had an opportunity to \
repair or correct the
nonconformity in accordance with the specific terms and conditions set forth in the “Lemon Law.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complain resolution service administered
by the BBB National Programs, Inc. If you choose to seek remedies under \
the Magnuson-Moss Warranty Act, you are
required to use the BBB AUTO LINE offered by Kia prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law,” you must first:
1) Notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) Provide Kia with an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE
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57
District of Columbia Consumer Notice
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
In order to seek the refund or replacement remedy provided by District of Columbia law, the consumer shall first
submit a claim to the Board of Consumer Claims Arbitration established pursuant to § 50-503. If the Board rejects
the case for arbitration, or if the claim is arbitrated and the consumer\
rejects the arbitration decision, the consumer may
then bring an action in court to seek the remedies provided by the Lemon Law.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. For additional information about BBB AUTO LINE, review Pages 42-44 of this
book or contact Kia at the address or toll-free number below:
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
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59
Florida Consumer Notice
If the new motor vehicle you have purchased or leased does not conform to the manufacturer’s express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet “Consumer Guide to the Florida Lemon law”
found in the glove compartment of your vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the BBB National Programs, Inc. To initiate arbitration, you must contact BBB AUTO LINE through their 800
number provided on Page 42 of this book. Should you seek a repurchase or replacement under y\
our state “Lemon
Law”, you must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies
under any other law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 42-44 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF FLORIDA
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