KIA OPTIMA HYBRID 2016 Warranty and Consumer Information Guide

Texas Consumer Notice
101
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, and the non-conformity creates a serious safety hazard or substantially impairs
the use or market value of the vehicle, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle. Should you seek a replacement or repurchase under your state Lemon Law,
you must resort to the Texas Motor Vehicle Commission’s resolution process prior to initiating court action.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a dispute resolution service administered
by the Council of Better Business Bureaus (BBB), to equitably resolve your concerns. This service is offered at no cost
to you. BBB AUTO LINE decision is binding on Kia, but not on you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle and,
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF TEXAS

Utah Consumer Notice102
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must file claims with the Division of
Consumer Protection and BBB AUTO LINE prior to initiating court action. Information for the Division of Consumer
Protection can be located through your state’s Department of Commerce. BBB AUTO LINE is a third party arbitration
service administered by the Council of Better Business Bureaus. However, if you choose to seek other remedies that
are not under your state Lemon Law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF UTAH

Vermont Consumer Notice
103
The Vermont Lemon Law applies to new motor vehicles sold or leased (for two or more years) or registered in the
State of Vermont. A new motor vehicle is defined a passenger vehicle or truck, with a gross vehicle weight of 12,000
pounds or less, still under the manufacturer’s express warranty. 9 V.S.A Sections 4171 (6) and (9).
You may be entitled to apply for a comparable replacement vehicle or prorated refund if you discover a defect during
the express warranty period that has not been successfully repaired after three repair attempts by an authorized dealer.
The first repair must occur within the express warranty.
An alternative way of filing is if this vehicle has been out of service for repair for a cumulative total of thirty (30)
calendar days within the express warranty. The vehicle is considered to be out of service if it is in control of an
authorized dealer for the majority of each day.
A consumer may file a Demand with fewer than three unsuccessful repair attempts or fewer than thirty days out of
service for a safety or other reason which meets the reasonable repair threshold.
Written repair orders or examination reports must be obtained to attain the presumption of reasonable repair.
You will explain at the hearing how the defect(s) or condition(s) substantially impairs any combination of the use,
market value or safety of the vehicle as of the date of signing the Demand for Arbitration.
The Lemon Law may not be used if you elect to file a claim with the manufacturer ’s dispute settlement mechanism or
if you have discontinued vehicle payments.
The New Motor Vehicle Arbitration program includes other eligibility criteria.
NOTICE TO CONSUMERS STATE OF VERMONT

Vermont Consumer Notice104
Forms to initiate the New Motor Vehicle Arbitration process should be included with your new vehicle upon delivery.
They may also be obtained via LemonLaw.vermont.gov or by contacting:
New Motor Vehicle Arbitration, 14 Baldwin Street, Montpelier, VT 05602
Telephone : 802-828-2943, Fax : 802-828-5809, E-mail: [email protected]
Telecommunications Relay Service, TTY/TDD:1-800-253-0191
http://dmv.vermont.gov/safety/laws/lemonlaw
Kia offers its consumer third-party arbitration through BBB AUTOLINE a complaint resolution service administered
by the Council of Better Business Bureaus.
For additional information about BBB AUTOLINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.You may also wish to contact Kia directly at the following address :
Consumer Assistance Center Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

Virginia Consumer Notice
105
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle and/or relief.
It shall be the responsibility of the consumer, or the consumer’s representative, prior to availing himself or herself of
the provisions of the “Lemon Law,” to notify Kia of the need for the correction or repair of the nonconformity, unless
Kia has been notified as defined in §59.1-207.11 of the “Lemon Law.” If the manufacturer or factory representative
has not been notified of the conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law,” and any of the
conditions set forth in subsection B of §59.1-207.13 of the “Lemon Law” already exists, Kia shall be given an
additional opportunity, not to exceed fifteen days, to correct or repair the nonconformity.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus. Although you are not required to use BBB AUTO LINE in
order to maintain a claim under your state “Lemon Law”, if you choose to seek remedies under the Magnuson-Moss
Warranty Act, you are required to use BBB AUTO LINE offered by Kia prior to initiating court action. For additional
information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law”, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF VIRGINIA

Washington Consumer Notice106
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, you may be entitled under the provisions of your state “Lemon Law” to a
replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use your state sponsored new motor
vehicle arbitration board, or Kia’s third-party arbitration through BBB AUTO LINE, a complaint resolution service
administered by the Council of Better Business Bureaus, prior to initiating court action.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address of
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first notify Kia at the address below, in
writing, of the problem with your vehicle and your request for either a refund or replacement of the vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WASHINGTON

West Virginia Consumer Notice
107
“IMPORTANT: IF THIS VEHICLE IS DEFECTIVE, YOU MAY BE ENTITLED UNDER STATE LAW TO A
REPLACEMENT OR TO COMPENSATION. HOWEVER, TO BE ENTITLED TO A REPLACEMENT OR TO
COMPENSATION, YOU MUST FIRST NOTIFY THE MANUFACTURER OF THE PROBLEM IN WRITING
AND PROVIDE THE MANUFACTURER AN OPPORTUNITY TO REPAIR THE VEHICLE.”
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of attempts, or the vehicle has been out of service for a specified number of days, you may be entitled
under the provision of your state “Lemon Law” or other applicable laws to a replacement or compensation and/or other
relief.
Should you seek replacement or repurchase under Lemon Law, you must use BBB AUTO LINE prior to initiating court
action. BBB AUTO LINE is a third party arbitration service administered by the council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon law, you need not use BBB AUTO
LINE, although that option is still available to you.
If you choose to seek remedies under the Magnuson-Moss Warranty Act, you are required to use the BBB AUTO LINE
prior to initiating court action. For additional information about BBB AUTO LINE, review Pages 41-43 of this book or
contact Kia at the address or toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WEST VIRGINIA

Wisconsin Consumer Notice108
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or refund under your state “Lemon Law,” you must use the BBB AUTO LINE® prior
to initiating court action. FAILURE TO ARBITRATE YOUR CLAIM MAY PRECLUDE YOU FROM
MAINTAINING A LAWSUIT UNDER §218.0171. BBB AUTO LINE® is a third-party arbitration service
administered by the Council of Better Business Bureaus. For additional information about the BBB AUTO LINE®,
review Pages 41-43 of this book or contact Kia at the address or toll-free number indicated below.
Your state “Lemon Law” requires that a nonconformity be reported to the manufacturer, the motor vehicle lessor or
any of the manufacturer’s authorized motor dealers on a form as prescribed in the “Lemon Law” and as prepared by
the Department of Transportation.
For purposes of notifying Kia, or should you have any concerns or questions regarding your Kia vehicle after you have
contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America,Inc.
P.O. Box 52410
Irvine,CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WISCONSIN

Wyoming Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts, or the vehicle has been out of service for a specified number of days, you may
be entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to
initiating court action. BBB AUTO LINE is a third party arbitration service administered by the Council of Better
Business Bureaus. However, if you choose to seek other remedies that are not under your state Lemon Law, you need
not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state Lemon Law, you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair it.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF WYOMING
109

110
Notes