KIA OPTIMA HYBRID 2016 Warranty and Consumer Information Guide

California Consumer Notice
51
REMEDIES YOU MAY SEEK IN BBB AUTO LINE:
4. In using the BBB AUTO LINE, you may seek repairs, reimbursement for money paid to repair a vehicle or other
expenses incurred as result of a vehicle nonconformity, repurchase or replacement of your vehicle, and
compensation for damages and remedies available under Kia’s written warranty or applicable law.
REMEDIES YOU MAY NOT SEEK IN BBB AUTO LINE:
Punitive or multiple damages, attorney’s fees, or consequential damages other than as provided in California Civil
Code Section 1794(a) and (b).
5. You are free to reject the decision issued by a BBB AUTO LINE Arbitrator. If you reject the decision, you will be
free to pursue further legal action. The arbitrator’s decision and any findings will be admissible in a court action.
If you accept the Arbitrator’s decision, Kia will be bound by the decision, and will comply with the decision within
a reasonable time, not to exceed 30 days, after we receive notice of your acceptance of the decision.
6. Please call the BBB AUTO LINE for further details as to your eligibility for this program at (800) 955-5100.

52Colorado Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or repurchase of the vehicle.
Should you seek a replacement or repurchase under the Lemon Law, you must use BBB AUTO LINE prior to initiating
court action. BBB AUTO LINE is a third-party arbitration service administered by the Council of Better Business Bureaus.
However, if you choose to seek other remedies that are not under your state Lemon Law, you need not use BBB AUTO
LINE.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or toll-
free number indicated on this page.
In order to seek enforcement of rights and remedies, including use of presumption of a reasonable number of repair attempts
under your state Lemon Law, you must first:
1) notify Kia in writing at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
A notification form has been provided to assist you on the next page.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia Dealer,
please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF COLORADO

Colorado Consumer Notice
53
KIA MOTORS AMERICA, INC. PO Box 52410, Irvine, CA 92619-2410
NOTIFICATION TO MANUFACTURER
Name
Address
(Street) (City) (State) (Zip)
Phone
(Home) (Business)
Vehicle Information
(Model) (Year)
VIN Date of Purchase Mileage
Servicing Dealer
Number or Days Vehicle Has Been Out of Service
Number of Times the Dealer Has Attempted to Repair the Same Condition
Description of Concern
Written notification of the nonconformity to Kia Motors America, Inc., by certified mail at the address above is
required in order for the consumer to obtain remedies under the Colorado Lemon Law.

Colorado Consumer Notice54

Connecticut Consumer Notice
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a reasonable
number of repair attempts, or the vehicle has been out of service for a specified number of days, you may be entitled under the
provisions of your state “Lemon Law” or other applicable laws to a replacement or repurchase of the vehicle and/or other relief.
IN ORDER TO SEEK REMEDIES UNDER YOUR STATE LEMON LAW, YOU MUST FIRST:
1) NOTIFY KIA AT THE ADDRESS BELOW, IN WRITING, OF THE PROBLEM WITH YOUR VEHICLE AS REQUIRED
BY LAW; AND
2) Provide Kia opportunities to cure the nonconformity, defect, or condition.
Pursuant to Conn. Gen. Stat. § 42-179(e) of your state “Lemon Law”, no claim shall be made under this section unless at least one
attempt to repair a nonconformity has been made by Kia, its agent or authorized dealer; or unless Kia, its agent or an authorized
dealer has refused to attempt to repair such nonconformity.
The Connecticut Department of Consumer Protection provides an independent arbitration procedure for the settlement of warranty
disputes between consumers and manufacturers. Information regarding the independent arbitration procedure may be obtained
from the Connecticut Department of Consumer Protection, Motor Vehicle Dispute Settlement Program, 165 Capitol Avenue,
Hartford, CT 06106 or by calling the Connecticut Department of Consumer Protection at 1-800-538-CARS.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered by the
Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review Pages 41-43 of this book or
contact Kia at the address or toll-free number below.
Should you have any concern or questions regarding your Kia after you have contacted your local Kia dealer, please contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF CONNECTICUT
55

Delaware Consumer Notice56
If this vehicle does not conform to its applicable warranties and Kia or its dealers have not repaired the vehicle after a
reasonable number of repair attempts or the vehicle has been out of service for a specified number of days, you may be
entitled under the provisions of your state “Lemon Law” to a replacement or a repurchase of the vehicle.
Certain presumptions contained within your state “Lemon Law” shall not apply against Kia unless Kia has received
prior direct written notification from or on behalf of the consumer and has had an opportunity to repair or correct the
nonconformity in accordance with the specific terms and conditions set forth in the “Lemon Law.”
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complain resolution service administered
by the Council of Better Business Bureaus. If you choose to seek remedies under the Magnuson-Moss Warranty Act,
you are required to use the BBB AUTO LINE offered by Kia prior to initiating court action.
For additional information about BBB AUTO LINE, review pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
In addition, in order to seek remedies under your state “Lemon Law,” you must first:
1) notify Kia at the address below, by certified mail, of the problem with your vehicle, and
2) provide Kia with an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF DELAWARE

District of Columbia Consumer Notice
57
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA
In order to seek the refund or replacement remedy provided by District of Columbia law, the consumer shall first
submit a claim to the Board of Consumer Claims Arbitrationestablished pursuant to § 50-503. If the Board rejects
the case for arbitration, or if the claim is arbitrated and the consumer rejects the arbitration decision, the consumer may
then bring an action in court to seek the remedies provided by the Lemon Law.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. For additional information about BBB AUTO LINE, review Pages 41-43
of this book or contact Kia at the address or toll-free number below:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)

District of Columbia Consumer Notice58
NOTICE TO PURCHASER
IF, AFTER A REASONABLE NUMBER OF ATTEMPTS, THE
MANUFACTURER, ITS AGENT, OR AUTHORIZED DEALER IS
UNABLE TO REPAIR OR CORRECT ANY NONCONFORMITY,
DEFECT OR CONDITION WHICH RESULTS IN SIGNIFICANT
IMPAIRMENT OF THE MOTOR VEHICLE, THE MANUFACTURER, AT
THE OPTION OF THE CONSUMER, SHALL REPLACE THE MOTOR
VEHICLE WITH A COMPARABLE MOTOR VEHICLE, OR ACCEPT
RETURN OF THE MOTOR VEHICLE FROM THE CONSUMER AND
REFUND THE CONSUMER THE FULL PURCHASE PRICE,
INCLUDING ALL SALES TAX, LICENSE FEES, REGISTRATION FEES,
AND ANY SIMILAR GOVERNMENT CHARGES. IF YOU HAVE ANY
QUESTIONS CONCERNING YOUR RIGHTS, YOU MAY CONTACT
THE DEPARTMENT OF CONSUMER AND REGULATORY AFFAIRS.
Signature of Purchaser
* “Consumer shall be provided a copy of this signed notice for his or her own records.”
NOTICE TO CONSUMERS DISTRICT OF COLUMBIA

Florida Consumer Notice
59
If the new motor vehicle you have purchased or leased does not conform to the manufacturer ’s express warranty, you
may be entitled to a replacement or refund under the Florida Motor Vehicle Warranty Enforcement Act.
To exercise your rights, you first must notify the manufacturer in writing, after three attempts have been made to repair
the same nonconformity, of the need to repair the defect or condition in order to allow Kia a final attempt to cure the
nonconformity. This notice must be sent by registered or express mail to Kia at the address listed below. The Motor
Vehicles Defect Notification form is provided to you in the pamphlet “Consumer Guide to the Florida Lemon law”
found in the glove compartment of your vehicle.
Kia offers its consumers third-party arbitration through BBB AUTO LINE, a complaint resolution service administered
by the Council of Better Business Bureaus. To initiate arbitration, you must contact BBB AUTO LINE through their
800# provided on Page 42 of this book. Should you seek a repurchase or replacement under your state “Lemon Law”,
you must use BBB AUTO LINE, prior to initiating court action. However, if you choose to seek other remedies under
any other law, you need not use BBB AUTO LINE, although that option is still available to you.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or
toll-free number indicated below.
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF FLORIDA

Georgia Consumer Notice60 If a situation with your vehicle arises that your Kia dealer and Kia have not addressed to your satisfaction, Kia offers a warranty and
“Lemon Law” dispute resolution program called BBB AUTO LINE.
Should you seek a repurchase or replacement under the Georgia “Lemon Law”, you can use BBB AUTO LINE prior to requesting
arbitration with the Georgia Governor’s Office of Consumer Affairs or initiating court action. You are not required to use the BBB
AUTO LINE prior to requesting arbitration with the Georgia Governor’s Office of Consumer Affairs.
If you choose to use the BBB AUTO LINE, you must file a claim under the Georgia “Lemon Law” with BBB AUTO LINE no
later than one year after expiration of the lemon law rights period (the period ending two years after the date of the new motor
vehicle’s original delivery to the original consumer or the first 24,000 miles of operation after the date of the new motor vehicle’s
original delivery to the original consumer, whichever occurs first).
If you wish to participate in mediation, BBB AUTO LINE staff will work with the parties to discuss possible solutions. If you wish
to bypass mediation, or if mediation is not successful, you will have the opportunity to present your case personally before an
impartial arbitrator, either in a telephone or in-person hearing or through written submissions. The arbitrator will issue a decision
within 40 days after you file your claim, and the decision will be binding on Kia if you accept it.
For additional information about BBB AUTO LINE, review Pages 41-43 of this book or contact Kia at the address or toll-free
number indicated below.
In addition, in order to seek remedies under your state “Lemon Law” based on a serious safety defect that was subject to repair one
time during the lemon law rights period and not corrected, or based on any other single defect that was subject to repair three times
during the lemon law rights period and was not corrected, you must first:
1) notify Kia at the address below, by certified mail, return receipt requested or statutory overnight delivery, of the problem
with your vehicle, and
2) provide Kia an opportunity to repair your vehicle.
Should you have any concerns or questions regarding your Kia vehicle after you have contacted your local Kia dealer, please
contact Kia at:
Consumer Assistance Center
Kia Motors America, Inc.
P. O. Box 52410
Irvine CA 92619-2410
1-800-333-4KIA(4542)
NOTICE TO CONSUMERS STATE OF GEORGIA